Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps. New York City’s Fairway Market partnered with Instacart in December 2023 , joining Kroger , Aldi and Walmart.

Fulfillment 277

Fulfillment Order Fulfillment eCommerce Platforms Technology 277

lateshipment

APRIL 23, 2023

My perception of building an e-commerce brand looks fun. All you need is to create a specialized domain with your brand name, work with different teams like marketing, sales, and customer experience to understand how you can further attract customers, sell not just products but something that brings out your own identity, etc.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Forrester eCommerce

MARCH 26, 2024

Despite increased investment, businesses fall short of consumer fulfilment expectations for in-store order pickup. Analyst Lauren Cevallos explains what's happening.

Fulfillment 235

Fulfillment Customer Consumer Customer Experience 235

lateshipment

JULY 25, 2022

Customers are no longer just interested in low prices, fast shipping, and free returns have constantly been the three must-haves for an online business to make the cut in today’s market. They want e-commerce brands to treat them with the proper experience that can lead them to shop again.

eCommerce 147

eCommerce Management Shipping Costs Customer 147

lateshipment

APRIL 26, 2022

The importance of a quality shipping experience in e-commerce cannot be stressed enough. This is primarily due to the fact that the post-purchase (shipping + delivery) takes up 50% of the overall delivery experience. Thus, make sure you understand and follow these 10 best practices when it comes to e-commerce shipping.

eCommerce 130

eCommerce Shipping Costs Shipping Multi-channel 130

lateshipment

DECEMBER 2, 2022

Your fellow e-commerce businesses, shipping carriers, third-party logistic partners, etc have all geared up to handle the peak season’s shipping volume without succumbing to delivery issues and negative customer experiences. Additionally, peak season surcharges will escalate shipping costs to fulfill Holiday orders.

eCommerce 130

eCommerce Shipping Costs Shipping eCommerce Platforms 130

Ecommerce Platforms

FEBRUARY 14, 2023

Whether you work alone or with staff, the fulfillment process is bound to take heaps of time away from other, more important, money-making tasks. Fortunately, plenty of third-party solutions can handle the entire fulfillment process for you. With that said, here we're going to look at how to choose an ecommerce fulfillment service.

Fulfillment 104

Fulfillment Merchant Services Shipping Costs eCommerce 104

lateshipment

AUGUST 1, 2022

In the always-on retail environment, the convenience of a seamless experience is the key to winning more customers. According to Linnworks research , over 80% of shoppers are looking for a frictionless, cross-device ecommerce experience. Fulfillment. Managing Inventory. Managing Listings.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. The deployment follows the purchase of Made4net by Ingka Investments , the group’s investment arm.

Fulfillment 298

Fulfillment Operations Order Fulfillment Omnichannel 298

Fabric

OCTOBER 26, 2023

API calls are the lifeline of modern e-commerce, serving as the invisible threads that connect digital platforms and enable seamless interactions. Using API calls, there is no need to reinvent the wheel in e-commerce. APIs provide a quicker approach to meet rising customer expectations. What is an API Call?

eCommerce 130

eCommerce X-cart Merchant Services Payment Services 130

lateshipment

DECEMBER 24, 2021

Returns are a part of every e-commerce business. 20% of all e-commerce orders are returned. And this number only increased three-fold during the holiday season (with customers turning to return their purchases on Boxing day up until January). What is E-commerce Returns Management? Bottom Line.

eCommerce 130

eCommerce Management Shipping Costs Shipping 130

Retail TouchPoints

SEPTEMBER 11, 2020

All eyes have shifted to e-Commerce as, according to a recent Forrester survey, 42% of consumers do not plan to return to stores after stay-at-home orders are lifted. [1]. E-Commerce has become and will remain the primary selling channel for most retailers. Store Fulfillment Is A Lifeline. Consider Curbside Pickup.

eCommerce 210

eCommerce Operations Fulfillment Customer Loyalty 210

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla.

Fulfillment 263

Fulfillment Jewelry Operations Technology 263

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

Fulfillment 321

Fulfillment Order Fulfillment Shipping Costs Social Media 321

Retail TouchPoints

JUNE 23, 2022

But in the retail realm, activist investors have recently latched on to a tactic that is relatively new — pushing ailing store brands to spin off their ecommerce business into a standalone company. Kohl’s , Macy’s and Neiman Marcus are among the retailers that have faced this particular pressure in the last year and a half.

eCommerce 289

eCommerce Omnichannel Channel Department Stores 289

Retail TouchPoints

DECEMBER 19, 2023

13 that has affected its ability to fulfill orders on time — a major challenge at any time, but one that’s particularly fraught so close to the Christmas holidays. detected a data breach on Dec. 15 filing with the Securities and Exchange Commission (SEC).

Order Fulfillment 263

Order Fulfillment Fulfillment Operations Consumer 263

Retail TouchPoints

AUGUST 17, 2020

In an effort to create a more seamless shopping experience under the Stop & Shop brand, the retailer has launched a Stop & Shop-branded e-Commerce platform and mobile app that will replace the Peapod digital platform customers previously used.

eCommerce Platforms 224

eCommerce Platforms eCommerce Omnichannel Fulfillment 224

Steve Dennis

APRIL 29, 2022

On average, e-commerce penetration is only slightly ahead of where we would expect it to be had the pandemic not happened. My fellow Forbes contributor Jason Goldberg calculated that “non-store” sales (a decent proxy for “e-commerce”) were up about 35% when compared to two years ago when the Covid crisis first hit.

eCommerce 88

eCommerce Fulfillment Books Accessories 88

Fabric

FEBRUARY 22, 2024

With fabric OMS, any retail operator can configure order routing rules to reduce order errors, get closer to customers, and reduce shipping expenses. As businesses grow, so does the complexity of allocating resources to fulfill customer orders across multiple locations. What is OFL?

Fulfillment 100

Fulfillment Shipping Costs Order Fulfillment eCommerce 100

365 Retail

OCTOBER 11, 2023

UK logistics specialist Kammac is taking the pain out of e-fulfilment with a new pop-up service, helping start-up businesses to outsource their operation within days. For rapidly growing start-up ventures, the quality of service provided can be at risk when it comes to outsourcing logistics and fulfilment. “We

Fulfillment 105

Fulfillment eCommerce Operations Events 105

Retail TouchPoints

MARCH 6, 2024

Canseco’s Market , Harps Foods and Price Chopper have joined the 600+ retail banners using Instacart Storefront to support their ecommerce sites. The solution features built-in catalog services and automated marketing campaigns as well as flexible fulfillment solutions that allow retailers to choose the model that works best for their stores.

eCommerce 260

eCommerce Fulfillment POS Operations 260

Retail TouchPoints

JULY 14, 2020

With most of the country having been in quarantine and ordering necessities online since mid-March (well over 21 days), e-Commerce habits forged now are likely to stick in the future. BOPIS Fulfillment Options. How retailers fulfill BOPIS is the hot topic. It has been said that it takes 21 days to form a habit.

Fulfillment 285

Fulfillment Payment Services Outdoor eCommerce 285

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

Shipping Costs 278

Shipping Costs Fulfillment Shipping Customer Loyalty 278

Ecommerce Platforms

MAY 30, 2023

With so many fulfillment options on the market, how can businesses decide which offers the best overall service? In this article, we discuss one option worth considering: The Fulfillment Lab. Quick verdict: Overall, The FulfillmentLab stands out as one of the top choices for fulfillment services. Choose your fulfillment centers.

Fulfillment 104

Fulfillment Shipping Costs Merchant Services Order Fulfillment 104

ChannelAdvisor

AUGUST 29, 2022

Quick commerce – also known as Q-commerce and on-demand delivery – is an e-commerce delivery process that aims to have purchased goods and services delivered within an hour or less. Quick commerce isn’t exactly new. A Closer Look at the Quick Commerce Landscape. Intermediate delivery services.

eCommerce 92

eCommerce Food and Beverages Fulfillment Consumer 92

Forrester eCommerce

OCTOBER 19, 2021

Guide your holiday logistics planning around: 1) speed; 2) fulfillment options; and 3) transparency to create seamless and stellar experiences for your customers. Speed, Options, And Transparency Should Guide Holiday-Season Planning Retailers, get ahead of the holiday-season chaos and prepare your order management processes.

Customer Experience 370

Customer Experience Management Customer Fulfillment 370

Retail TouchPoints

FEBRUARY 9, 2021

and also has teamed up with e-Spirit to enhance its ecommerce customer experience. GNC also announced that it would deploy e-Spirit’s FirstSpirit Digital Experience Platform. . GNC has partnered with Target subsidiary Shipt to offer same-day delivery of its health and wellness products across the U.S.,

eCommerce 231

eCommerce Beauty and Health Customer Loyalty Customer Experience 231

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. Contactless customer experience. Voice commerce. These are four with staying power: 1.

Customer Experience 321

Customer Experience Customer Omnichannel Social Media 321

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 242

eCommerce Order Fulfillment Fulfillment Multi-channel 242

Ecommerce Platforms

NOVEMBER 3, 2022

When it comes to ecommerce order fulfillment , there are two leading platforms that stand out above the rest: ShipBob and ShipStation. ShipBob is a third-party logistics (3PL) provider that offers ecommerce order fulfillment services. ShipBob makes order fulfillment easier for merchants. ShipBob Review.

Order Fulfillment 104

Order Fulfillment Fulfillment Merchant Services Shipping Costs 104

Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. Providing an excellent online shopping experience is even more important than the quality of the product or service, per nearly two thousand businesses in a recent SuperOffice survey. US consumers spent 32.4

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

ChannelAdvisor

FEBRUARY 27, 2023

It’s the same with your e-commerce strategy. We’ve put together 10 of the most common and important e-commerce metrics to watch, as well as a guide to help you better understand your brand analytics. What Are E-Commerce KPIs? Why Are E-Commerce KPIs Important? But the right mix of metrics?

eCommerce 52

eCommerce X-cart Shipping Costs Payments 52

ChannelAdvisor

FEBRUARY 27, 2023

It’s the same with your e-commerce strategy. We’ve put together 10 of the most common and important e-commerce metrics to watch, as well as a guide to help you better understand your brand analytics. What Are E-Commerce KPIs? Why Are E-Commerce KPIs Important? But the right mix of metrics?

eCommerce 52

eCommerce X-cart Shipping Costs Payments 52

OrderDynamics

MARCH 28, 2019

Five Ways to Improve E-Commerce Fulfillment Efficiency. Many e-commerce businesses live and die by the speed and efficiency of their fulfillment. For better or for worse, Amazon Prime’s 2005 debut changed the standards for all other e-commerce retailers. Streamline Your Pick Process.

eCommerce 59

eCommerce Fulfillment Improvements Shipping Costs 59

Retail TouchPoints

JANUARY 20, 2021

Translated into the world of online marketplaces, it’s certainly true that the massive COVID-19 shift to ecommerce was a boon to the biggest marketplaces: Amazon , Alibaba , eBay and Walmart. Retail TouchPoints (RTP): We’ve seen tremendous overall ecommerce growth in 2020. Census Bureau reported that ecommerce was 9.8%

eCommerce 264

eCommerce Fulfillment Customer Experience Shipping Costs 264

Retail TouchPoints

APRIL 15, 2021

is deploying a new order management system (OMS) as the home décor retailer seeks to offer a more modern omnichannel customer experience and improve in-store fulfillment. The retailer partnered with Manhattan Associates to implement its Manhattan Active Omni OMS to level up its sales, service and fulfillment operations.

Omnichannel 228

Omnichannel Fulfillment Operations Customer Experience 228