Remove Customer Experience Remove Fashion Remove Fulfillment Remove Payments
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#RSP22: Everything You Need to Know About Holiday 2022

Retail TouchPoints

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. The retailer decided to automate specific parts of its contact center operations and employed AI to aid agents in resolving customers issues quickly.

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Digital Is Turning Retail Into An On-Demand Model

Retail TouchPoints

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. As a result, the physical store is evolving fast; consumers want more payment choices and no longer expect to stand in line to make their purchases.

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Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight

Retail TouchPoints

Some fashion brands, including Zara, J.Crew and Uniqlo , have begun charging for returns in order to claw back lost revenue and dissuade certain behaviors. Customer data analysis: This can be carried out to detect potential networks of fraudsters working together. Cutting Fraud to Claw Back Costs Retailers are pushing back.

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Have Temu and Shein Thwarted Wish’s Hopes of a Comeback?

Retail TouchPoints

Revenues were down more than expected, decreasing 42% YoY to $78 million ; adjusted EBITDA was in line with expectations but still represented a loss of $66 million in the quarter; and monthly active users were down 48% to 12 million. “The which Yan said should enable faster shipping times on those products for North American customers.

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The Order: Why It’s the Center of the Commerce Universe

Fabric Blog

It tracks all the information and processes, including order entry, inventory management, fulfillment, and after-sales service.” Gartner defines DOM as software used to “orchestrate the fulfillment of customer orders placed through a retailer’s online channel.” This should also include in-store fulfillment applications.

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5 Things for Apparel Brands to Know About the Circular Economy

ESW

Every year, the industry, especially fast fashion, produces 92 million tonnes of textile waste , 3% of global CO2 emissions, and 20% of global waste pollution , contributing to the rapid deterioration of our planet. After its long reign, fast fashion is on its way out. In 2022, circular economy revenue totaled US$338.88

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It’s a New Playing Field: The Keys to Restructuring Your Business for Post-Pandemic Success

Retail TouchPoints

Another option to renegotiate lease terms could be a promise of supplemental payments once lockdown restrictions are lifted and consumers feel safe to shop in person. #2: It might mean reaching out to vendors and suppliers to renegotiate payment terms. 2: Extend your cash runway. 3: Focus on supply chain support.