Forrester eCommerce

MAY 20, 2024

Capital One’s plan to acquire Discover will change the shape of the financial services landscape (though not the fundamental forces that drive growth and success – but more on that later).

Financial Services 284

Financial Services Banking Customer Experience Consumer 284

Digital Doughnut

FEBRUARY 22, 2022

As the UK takes off its masks and steps tentatively into the post-pandemic era, financial services marketers are focusing on more personalisation, greater responsiveness to customer needs, and joined-up omnichannel communications as their priorities for the coming year.

Financial Services 95

Financial Services Marketing Omnichannel Customer 95

Retail TouchPoints

MAY 29, 2024

Some, like Target, are expanding their footprint with larger stores, while others, such as Sprouts Farmers Market, are doubling down on the small format. Whole Foods Market Daily Shop, the planned smaller sibling of its flagship stores, will hopefully capitalize on and enhance the perceived simplicity of shopping at Whole Foods.

Retail 207

Retail Consumer Financial Services Customer Experience 207

Forrester eCommerce

MAY 15, 2020

A new crop of challenger brands, such as Alibaba, Amazon, Apple, Google, Starbucks, T-Mobile, Tencent, and Walmart, are on the prowl in the financial services category. And that should have traditional financial brands worried — very worried.

Financial Services 395

Financial Services Banking Mobile Customer Experience 395

Forrester eCommerce

OCTOBER 26, 2022

If you answered yes (or even “mostly yes”), then the Develop The Digital Strategy priority within the Forrester Decisions for Digital Business & Strategy service is for you! This service helps digital leaders across industries — including financial services, travel, retail, healthcare, […].

Financial Services 195

Financial Services Travel Improvements Retail 195

Retail TouchPoints

AUGUST 9, 2023

Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals. We believe Square Go is an important step in helping sellers make more sales by offering seller discovery and exceptional customer experiences.”

Books 187

Books Merchant Services Payment Services Customer 187

Retail TouchPoints

NOVEMBER 16, 2022

Food and beverage are intended to enhance the customer experience by creating a memorable and engaging environment to learn about the brand and experience their offerings. Helen Herrick is a Director at MBH Architects and an expert in translating business strategy into customer-experience focused environments.

Food and Beverages 270

Food and Beverages Small Business Retail Retail Arts 270

Kissmetrics

NOVEMBER 30, 2020

If there’s one thing you need from your digital marketing toolbox, it’s efficiency. You need access to real-time data so you can quickly make the most effective decisions and convert those all-important leads into paying customers. You can start by deploying iPaaS, or “Integration Platform as a Service”. The Benefits of iPaaS.

Marketing 253

Marketing Improvements Financial Services Customer 253

Retail TouchPoints

MARCH 27, 2023

At a time when the threat of a global recession caused investment levels to plummet by 30% in 2022 to $92 billion, there is renewed urgency to slash costs, improve customer onboarding and retention and upsell to strengthen revenues. There will be new hunger for more innovation and better end user experiences.

Payments 239

Payments Payment Services Financial Services Consumer 239

Retail TouchPoints

DECEMBER 22, 2021

The SaaS platform uses AI to support more than 400 brands in industries including retail, financial services, travel and restaurants. In addition to McDonald’s, a number of merchants and financial services brands already use both Dynamic Yield and existing Mastercard services.

Merchant Services 216

Merchant Services Payment Services Financial Services Travel 216

Retail TouchPoints

AUGUST 29, 2022

While foot traffic still plays a major role in business, mobile apps elevate and simplify customer experiences and drive engagement and brand loyalty. For example, the Starbucks mobile app allows customers to place customized orders and receive rewards for preloading payments.

Mobile 297

Mobile Payment Services Payments Retail 297

Retail TouchPoints

FEBRUARY 16, 2023

The retail industry had to reimagine ways to reach customers that sparked a digital transformation. The industry experimented with new approaches to how we do business in order to streamline the customer experience. One of the most common complaints customers have is waiting too long in checkout lines.

Payment Services 209

Payment Services Banking Customer Experience Technology 209

Retail TouchPoints

AUGUST 15, 2022

Organizations that can successfully assess identity trust in online interactions will improve the customer experience, enhance their brand reputation, build customer loyalty and extend customer lifetime value. With trusted identities, organizations can keep consumers happy with safe, easy online experiences.

Merchant Services 216

Merchant Services Payment Services Payments Financial Services 216

Retail TouchPoints

AUGUST 20, 2021

As 76% of businesses that are advanced in their integration of technology, business goals and analytics report a more favorable market position, retailers today can’t miss out on using customer data to improve virtually every aspect of their operations. . Market better. Marketers today use 9.4 Adapt your offerings.

Customer Data 339

Customer Data Payment Services Customer Financial Services 339

Retail TouchPoints

JULY 20, 2022

A new research report conducted by UPS Capital, Personalized Shipping Experiences: The Next Frontier for eCommerce , shows that personalized shipping experiences have emerged as the next frontier for SMB retailers looking to provide an excellent customer experience in the wake of these supply chain disruptions.

Shipping Costs 287

Shipping Costs Shipping Merchant Services Payment Services 287

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 236

Customer Loyalty Retail Shipping Costs Financial Services 236

Retail TouchPoints

AUGUST 2, 2021

market and greater access to in-person transactions, via Square’s customer base of 70 million annual active Cash App end users and millions of sellers. The deal is a window into how investors see financial services panning out,” Schwartz added. Afterpay will gain a stronger foothold in the U.S.

Merchant Services 308

Merchant Services Payment Services Small Business Retail Banking 308

Retail TouchPoints

JULY 6, 2023

In the realm of sustainability, big-name retail companies have taken the lead in marketing their eco-friendly endeavors, capitalizing on these opportunities to expand their green loyalty program initiatives. Do we have the right user experience? Do we have the right customer experience?

Customer Loyalty 202

Customer Loyalty Customer Retail Financial Services 202

Retail TouchPoints

JUNE 8, 2022

Countless businesses that had no previous experience with, or desire to create, ecommerce platforms, applications or online presences are now well-versed in a whole new means of trading, with many seeing it as the natural evolution of their business model. Facilitating a Seamless Customer Experience with Technology Features.

Merchant Services 211

Merchant Services Payment Services Payments eCommerce 211

Ecommerce Platforms

JULY 2, 2019

With so many options to choose from, today's customers need to be convinced that your solution is the best one on the market. Use a comprehensive marketing tool. Marketo is more than just your answer to easy email marketing. Marketing AI: Create content based on artificial intelligence and analytics.

Marketing 131

Marketing Social Media Mobile Omnichannel 131

Retail TouchPoints

JUNE 8, 2022

Countless businesses that had no previous experience with, or desire to create, ecommerce platforms, applications or online presences are now well-versed in a whole new means of trading, with many seeing it as the natural evolution of their business model. Facilitating a Seamless Customer Experience with Technology Features.

Merchant Services 207

Merchant Services Payment Services Payments eCommerce 207

Forrester eCommerce

NOVEMBER 16, 2020

Consider Spending Changes In Five Categories Post-COVID-19 The business effects of the COVID-19 pandemic will be with us for years. However, the consequences of the pandemic are not identical for all companies.

Marketing 331

Marketing Consumer Financial Services Customer Experience 331

Retail TouchPoints

SEPTEMBER 6, 2022

And they represent a market segment that retailers can’t ignore. Maran Nalluswami is SVP and leads the Diversified & Value platform at Synchrony , one of the nation’s premier consumer financial services companies.

Merchant Services 236

Merchant Services Payment Services Financial Services Omnichannel 236

Retail TouchPoints

JUNE 30, 2021

As the boundaries between physical and digital commerce blur, merchants face the heightened challenge of integrating systems, inventory, consumer data, loyalty and marketing efforts. The key to ensuring customers turn into repeat customers is making the purchasing process as easy as possible. Simplicity is key.

Merchant Services 179

Merchant Services Payment Services Payments Customer 179

Kissmetrics

SEPTEMBER 14, 2020

If you have separate departments for marketing, sales, IT, and customer service, you need more advanced functions than a business with five employees. Typically, CRM software helps with sales, marketing, IT, and customer service. Both of those things combined help improve customer experiences.

Small Business Retail 310

Small Business Retail Document Operations Management 310

Retail TouchPoints

JULY 13, 2023

Compliance is how companies can easily onboard new customers and grow faster, as well as navigate through red tape to get into new markets with ready-to-go products and services. Compliance is much more multi-faceted than being up to date on which regulations are in effect in different markets.

Merchant Services 202

Merchant Services Payment Services Payments Banking 202

365 Retail

DECEMBER 2, 2022

The financial technology or FinTech industry has made a huge impact on the world in recent years. Applying technology to financial services such as banking apps, investing platforms and credit services has helped make finance more accessible to millions of people all over the world. Improving Customer Experience.

Payment Services 52

Payment Services Financial Services Retail Banking 52

Forrester eCommerce

NOVEMBER 13, 2020

Consider Spending Changes In Five Categories Post-COVID-19 Wealth management leaders know that the business effects of the COVID-19 pandemic will be with us for years. However, the consequences of the pandemic are not identical for all companies.

Management 228

Management Marketing Consumer Financial Services 228

365 Retail

OCTOBER 21, 2022

Yet, despite these considerable resources, the study found that: 93% of retail decision-makers say there is “vast” or “significant” room for improvement in projects that focused on bringing new digital products and/or services to market. 67% think that their organisation lacks a clear digital strategy. Study background.

Financial Services 96

Financial Services Retail Technology Improvements 96

Whisbi

JULY 10, 2019

An overview of Conversational Marketing for the modern consumer; how Conversational Marketing works, how it benefits brands and how to implement it as a strategy. What is Conversational Marketing? Conversational marketing is a method of engaging with web visitors and converting leads via dialogue-driven activities.

Marketing 68

Marketing Travel Social Media Books 68

RTP blog

JULY 23, 2018

This shouldn’t come as a surprise to marketers. Consumers’ willingness to rely on technology, and provide personal insights that can customize behaviors on the devices that make their lives more convenient, creates an immense amount of data that marketers can analyze to truly identify a consumer. The key is personalization.

Consumer 150

Consumer Financial Services Technology Marketing 150

Retail TouchPoints

AUGUST 18, 2022

BNPL isn’t really an innovative product; it’s kind of the old layaway, catalog finance product, but there was a route to market innovation that came together with a consumer trend,” explained Jonathan Sharp, Managing Director at the Consumer and Retail Group at Alvarez & Marsal (A&M) in an interview with Retail TouchPoints. “

Merchant Services 238

Merchant Services Payment Services POS Consumer 238

Retail TouchPoints

NOVEMBER 18, 2021

“We discovered that up to 80% of our customers were more petite and curvier than we previously thought,” said Tanya Zrebiec, Head of Innovation and Strategy at 1822 Denim. Thanks to this insight, we were able to design denim products that are a better match for their sizes and shapes.

Consumer 231

Consumer Merchant Services Social Media Technology 231

Ecommerce Platforms

APRIL 5, 2023

In 2022, the global AI market was valued at around $119.78 The Machine Learning market will reach a value of $302.62 In 2021, the market was valued at around $14.91 However, like the general AI market, this space is growing at a rate of almost 40% (38.1%). PWC ) The Chatbot market will be worth $3.99

Improvements 104

Improvements Technology Customer Experience Marketing 104

Forrester eCommerce

JUNE 2, 2021

Amid massive market volatility and uncertainty, two investment firms were able to vault up the rankings in the Forrester US CX Index 2021. Discover how, and why they'll have a competitive advantage going forward.

Marketing 254

Marketing Financial Services Customer Experience Customer 254

Forrester eCommerce

JULY 10, 2019

As we’ve reported prior, the majority of legacy Fortune 500 firms are no longer market leaders because their focus remains on protecting their traditional business in this era of digital transformation.

Banking 387

Banking Marketing Financial Services Information 387

Retail TouchPoints

SEPTEMBER 25, 2020

Jonathan Treiber is a retail-industry sales expert, focused on pricing and discounting strategies with a background in software, digital marketing, data analytics, consumer brands, B2B strategy and sales. His original writing appears in industry and national news outlets including Forbes, Total Retail, Retail Customer Experience and WWD.

Consumer 114

Consumer Payment Services Banking Automotive 114