Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Additionally, 66% of retail executives who responded to design:retail’s survey indicated that they spent time and capital updating the fronts of their stores to accommodate in-store pickup experiences.

Fulfillment 295

Fulfillment Vend Operations Technology 295

365 Retail

DECEMBER 1, 2022

Digital shopping through eCommerce and mCommerce platforms have fast become the go-to for many customers looking for a quick, hyper-personalised and flexible retail experience from the comfort of their own home – or on the go. Empowering store associates . Placing data and analytics at the centre .

Customer Experience 84

Customer Experience Customer Retail Technology 84

lateshipment

FEBRUARY 14, 2020

What is Delivery Experience Management? Organizationally Delivery Experience Management (DEM) sits at the very intersection of onsite customer experience, post-purchase customer experience, and last-mile order fulfillment. . Increase Brand Advocacy Online. It’s that simple!

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Retail TouchPoints

MAY 27, 2024

Key findings and surprises from Bizrate Insights’ January 2024 survey of 900 online shoppers provide a framework to view what is most important to the demanding online shopper. A look at the mindset of the online shopper relative to customer service should remind every retailer that they are only as good as their current interaction.

Live Chat 262

Live Chat Customer Social Media eCommerce 262

Kibo

JULY 17, 2020

Since March, stores have had to close, limit customers, and scale back hours to adhere to COVID-19 regulations. At the same time, customers have sheltered in place, and have been eager to adopt safe shopping habits. And signs indicate that customers have embraced the option for good. Deliver A Better BOPAC Experience.

Customer Experience 62

Customer Experience Fulfillment Customer Multichannel 62

Retail TouchPoints

AUGUST 7, 2020

However, other potentially even more significant trendlines show fundamental changes in consumers’ decision-making process related to picking brands and demonstrating customer loyalty. The survey of 809 U.S. Several studies have documented a dramatic shift in spending from physical stores to online.

Consumer 303

Consumer Retail Merchant Services Document 303

Retail TouchPoints

OCTOBER 16, 2020

The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Does your order fulfillment strategy live up to your customers’ expectations? Always keep your customers in the loop when it comes to their orders. Speeding up of order processing and fulfillment.

Shipping Costs 290

Shipping Costs Shipping Merchant Services eCommerce 290

Groove

DECEMBER 14, 2020

A Signifyd survey shows that 40% of U.S. Creating Safe In-Store Shopping Experiences. Safety has become the new customer experience in stores as merchants have stepped up their social distancing game with signage, one-way aisles, exit-only and entrance-only doors. Survey Insights. eCommerce Fraud in 2020.

eCommerce 338

eCommerce Merchant Services Fulfillment Consumer 338

Retail TouchPoints

MAY 31, 2024

To better understand how retailers are adopting this technology, ProGlove surveyed over 1,000 retail warehousing professionals. The study revealed insights into how technology is helping retailers keep up with the pace and quality of service customers have come to expect.

Retail 253

Retail Technology Operations Improvements 253

Retail TouchPoints

DECEMBER 18, 2020

The supply chain has faced fulfillment challenges from this influx of online orders, along with a myriad of crisis-related disruptions including: Long wait times at warehouse depots. These issues have impacted consumers’ experiences and, ultimately, their expectations. Truck driver shortages. Altered trucking routes.

Supplies 246

Supplies Shipping Costs Operations Customer 246

Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. Providing an excellent online shopping experience is even more important than the quality of the product or service, per nearly two thousand businesses in a recent SuperOffice survey. US consumers spent 32.4

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Retail TouchPoints

SEPTEMBER 8, 2023

According to a recent survey , 38% of retailers are worried about meeting consumers’ fast delivery expectations. And although omnichannel fulfillment is growing in importance, they still want to drive offline sales and bring people into the store, while also minimizing the impact of shipping costs on their bottom line.

Shipping Costs 246

Shipping Costs Omnichannel Merchant Services Fulfillment 246

Retail TouchPoints

DECEMBER 6, 2023

There’s fulfillment costs and advertising costs. In its annual seller report , Mirakl found that 56% of the sellers surveyed already sell on more than two marketplace or dropship platforms and 62% plan to expand to additional marketplaces in the next 12 months. “It’s Sellers are looking elsewhere for profitability.”

Merchant Services 277

Merchant Services eCommerce Operations Games 277

Retail TouchPoints

JULY 12, 2022

In fact, the vast majority of respondents ( 91% ) to Retail TouchPoints’ second annual Store Design & Experience Benchmark Survey indicated that store design and experiences were “somewhat” or “much more” important to their business strategy. The survey of 150 retail executives uncovered five key priorities: .

Retail 262

Retail Technology Consumer Customer Experience 262

RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

Customer Experience 150

Customer Experience Customer Mobile Article 150

Retail TouchPoints

MAY 16, 2024

My company is uniquely leveraging IVR technology in the pharmacy market by integrating prescription refill requests and status inquiries from customers with secure payment processing. Patient Surveys: Retailers always want to know what their consumers are thinking, so surveys are absolutely essential.

Payment Services 255

Payment Services Technology Payments Retail 255

Groove

JANUARY 8, 2021

If you thought that the fulfillment, shipping and delivery process was difficult during the 2020 holiday season, you may be in for an unpleasant surprise the weeks following the holidays. eCommerce Returns: What To Expect In Early 2021. That number doesn't even include purchases made in the month of December! In 2020, that number topped 50%.

eCommerce 363

eCommerce Fulfillment Subscription Consumer 363

Retail TouchPoints

JANUARY 3, 2024

According to the Retail TouchPoints 2023 Omnichannel and Fulfillment Benchmark survey, 54% of retailers cited minimizing fraudulent returns as a major challenge, second only to shipping and handling costs.

Shipping Costs 147

Shipping Costs Merchant Services Fulfillment Omnichannel 147

Retail TouchPoints

JUNE 15, 2020

Consumer Pulse Survey conducted during the first week of June. When the Centers for Disease Control and Prevention (CDC) surveyed more than 4,000 U.S. The Jungle Scout 2020 Consumer Trends Report , based on a survey of more than 1,000 U.S. Nonetheless, predicting what will happen is even more challenging than usual.”.

eCommerce 143

eCommerce Consumer Retail Payment Services 143

Retail TouchPoints

NOVEMBER 10, 2022

While large-scale surveys help identify macro trends and predictions, micro-surveys can glean new insights into specific communities of users. eBay Ads recently surveyed both groups to understand the trending themes among 2,000 online shoppers in the U.S. as well as the distinct nuances of 1,500 eBay shoppers. “We

Gifts 264

Gifts Social Media Shipping Costs Consumer 264

Retail TouchPoints

NOVEMBER 17, 2023

Home Depot is on the leading edge with this type of tech usage: the 2023 Retail TouchPoints Store Operations Benchmark Survey revealed that just 28% of retailer respondents’ associates use mobile devices to audit visual merchandising and displays.

Improvements 247

Improvements Fulfillment Operations Presentation 247

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. For retailers, this creates ample opportunity to engage their customers using untapped touch points. A recent study found that 63% of U.S.

Retail 262

Retail Shipping Costs Fulfillment Shipping 262

Retail TouchPoints

JULY 25, 2022

BOPIS, boasts a number of very strong positives for both retailers and their customers. Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Click-and-collect, a.k.a.

Fulfillment 233

Fulfillment Shipping Costs Omnichannel Operations 233

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. customer experience).

Sporting Goods 312

Sporting Goods Technology Omnichannel Operations 312

Retail TouchPoints

JUNE 2, 2021

This surging demand has exposed fulfilment inefficiencies and sent retailers scrambling to power their delivery operations. The heaviest investment will take place in order fulfillment, such as last-mile delivery. Additionally, a recent Oracle report revealed that 66% of people prefer home delivery over other fulfillment options.

Operations 161

Operations Fulfillment Order Fulfillment Technology 161

Retail TouchPoints

JULY 18, 2022

Retail TouchPoints partnered with Amazon Web Services on a survey of more than 500 retail and CPG executives to understand: . For our survey respondents, the most significant opportunities existed in packaging, reducing product waste and reducing carbon footprint. Their firms’ perspectives on CSR; .

Technology 248

Technology Fulfillment Consumer Download 248

Retail TouchPoints

NOVEMBER 4, 2022

To orchestrate all of these moving parts, companies must tackle complicated fulfillment and routing processes as well as navigate murky carrier partnerships to add capacity and flexibility when needed. For that reason, the consequences of a poor, complicated last-mile delivery experience can’t be underestimated.

Shipping Costs 287

Shipping Costs Retail Supplies Fulfillment 287

RTP blog

NOVEMBER 25, 2019

Our own recent survey on holiday shopping confirms this, with almost 30% of respondents claiming they’d do all their gift shopping online this season, not setting a foot inside traditional retail outlets. This year, for the first time, they’re expected to do more shopping online than at the mall and other brick-and-mortar retailers.

Social Media 195

Social Media Gifts Fulfillment Information 195

Retail TouchPoints

APRIL 12, 2023

In fact, results from Retail TouchPoints’ latest Store Design & Experience Survey revealed that 58% of respondents plan to remodel and/or renovate a minimum of 11% of their store footprint through 2024. We want that ‘box’ to be part of our portfolio, but we always want it to be filled with a great brand.

Operations 333

Operations Omnichannel Customer Experience Consumer 333

Retail TouchPoints

MARCH 14, 2022

He may get points for effort (and laughs from viewers at home), but in the real retail world, good intentions don’t keep employees fulfilled, engaged and connected to their work. Perhaps what this fictional retail store, as well as real ones, actually needs is the power of Employee Experience Design.

Retail 270

Retail Social Media Fulfillment Management 270

Retail TouchPoints

DECEMBER 26, 2023

This insight takes center stage in our Baby Boomers & e-commerce: Understanding Generational Sentiment study, a survey of more than 1,000 consumers. It explores the distinct expectations of baby boomer consumers, including the significant influence of visual content on their shopping experience.

eCommerce 268

eCommerce Customer Loyalty Mobile Consumer 268

Retail TouchPoints

MAY 12, 2021

To gather insights as part of the Post Occupancy Evaluation process, T&C and the Building Performance team at Cushing Terrell developed and distributed a survey to T&C’s customer base across their six store locations. Customers commented that online ordering could use more visibility and improved ease of use.

Social Media 253

Social Media Improvements Information Outdoor 253

Retail TouchPoints

NOVEMBER 8, 2022

Using AI for search, merchandising and personalization is necessary to deliver a great customer experience and provide consumers with what they want. Optimizing inventory based on trends and historical data means the customer will get the exact item they are looking for. Use Tech to Augment the Customer Experience.

Online Retail 305

Online Retail Retail Technology Arts 305

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience.

Retail 276

Retail Clothing Events Games 276

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. Remember the old saying: You can’t manage what you don’t measure.

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

ESW

AUGUST 18, 2023

The world’s best-loved brands all have one thing in common: They deliver superior customer experiences. Regardless of product or industry, dominant brands prioritise and execute next-level online customer experiences in every market. These experiences don’t happen by accident.

Merchant Services 141

Merchant Services Shipping Costs Payment Services Multi-channel 141

Retail TouchPoints

SEPTEMBER 11, 2020

All eyes have shifted to e-Commerce as, according to a recent Forrester survey, 42% of consumers do not plan to return to stores after stay-at-home orders are lifted. [1]. Store Fulfillment Is A Lifeline. 1] With the right store fulfillment technology , brands can keep inventory moving despite slower foot traffic or mandatory closures.

eCommerce 207

eCommerce Operations Fulfillment Customer Loyalty 207