Retail TouchPoints

JUNE 5, 2024

About two-thirds of companies plan to invest more in AI in the next six months, and 60% of commerce leaders recognize the value of AI in boosting customer experience to provide a competitive advantage. It’s the ideal tool for helping marketers to ensure a more personalized customer experience. The end result?

eCommerce 252

eCommerce Recommendation Customer Experience Technology 252

Retail TouchPoints

AUGUST 10, 2023

From generating product descriptions and dynamic pricing to improving data quality and automating redundant tasks, AI has been monikered as the magical fix-it-all technology that promises to slash time-to-market, quadruple employee productivity and deliver larger-than-life customer experiences.

Shipping Costs 224

Shipping Costs eCommerce Customer Experience Recommendation 224

Omnisend

MARCH 16, 2021

Have you ever received a product recommendation that just didn’t make sense? In ecommerce, you always want the message you send to be relevant to your customer. 4 Benefits of Personalized Product Recommendations for Ecommerce. Product recommendations are products that appear onsite, in emails, or in other marketing messages.

Recommendation 158

Recommendation Accessories eCommerce Shipping Costs 158

Retail TouchPoints

NOVEMBER 3, 2021

To offer simple product recommendations — such as “customers who bought this item also bought this” — is simply not going to cut it anymore. Customer expectations are at an all-time high, and if you are unable to deliver in line with the expectation, chances are likely someone else will. Getting Closer to Your Customers.

Recommendation 146

Recommendation Customer Retail Social Media 146

GetElastic

APRIL 23, 2019

Chatbots are used for a number of different functions in today’s consumer experiences– they can act as your personal shopper, update your bank account, serve as your hotel concierge, and can even send notifications about your pizza delivery. . The B2B Experience. Source: The Message.

Customer Experience 155

Customer Experience Payment Services Customer B2B 155

Korona

AUGUST 5, 2022

A driving factor for many shoppers’ choice is the customer experience offered by each cannabis retailer. Improving a dispensary customer experience is an ongoing process that should be continuously polished and adjusted. Below is a detailed guide on how to improve dispensary customer experiences. Table of Contents.

Customer Experience 94

Customer Experience Improvements Customer POS 94

365 Retail

DECEMBER 1, 2022

As consumers increasingly turn to online methods of shopping, the physical retail space also needs to be able to adapt to these challenges and keep up with the pace of transformation – meaning customer service and the customer experience must be engaging and worthwhile for in-store shoppers. Empowering store associates .

Customer Experience 84

Customer Experience Customer Retail Technology 84

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

Additionally, it’s not just AI; retail brands can also look to other innovative technologies such as augmented reality (AR), virtual reality (VR), and voice assistants to provide a more conversational and convenient shopping experience. This can help retailers increase sales and build customer loyalty.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

365 Retail

JULY 12, 2023

DFS , the sofa expert, has partnered with CM.com , a global leader in cloud software for conversational commerce, to enhance its customer experience. The partnership enables DFS to provide an improved and more innovative service to customers, via the AI chatbot ‘Sofia’.

Customer Experience 52

Customer Experience Technology Customer Improvements 52

Retail TouchPoints

DECEMBER 18, 2023

Ecommerce businesses have realized that clean, accurate and diverse data is essential for training AI models to make accurate predictions and recommendations. Like an attentive personal shopping assistant, AI has revolutionized search and discovery in ecommerce over the years to meet demand for personalized experiences.

Recommendation 247

Recommendation eCommerce Jewelry Document 247

Groove

FEBRUARY 16, 2024

Some of the top benefits you can look forward to when you integrate Shopify with HubSpot include: Unified Customer Data: Integrating HubSpot and Shopify ensures that information such as customer purchases, preferences, and interactions are seamlessly synchronized between the two platforms.

Shopify 379

Shopify Live Chat Customer Data Information 379

Retail TouchPoints

JUNE 10, 2024

It is an opportunity for the user to share more information about their preferences, interests or intentions, and you can use this data to enhance customer experiences and create genuine touch points. For example, we can look at an apparel company that prompts a customer to share their clothing sizes in their account details.

Marketing 241

Marketing Customer Social Media POS 241

Retail TouchPoints

FEBRUARY 2, 2024

Tapping into Gen AI to Improve Online Shopping Trained on Amazon’s product catalog as well as information from across the web, Rufus can answer customer questions on a variety of shopping needs and products, provide comparisons and make recommendations, all within a conversational context. customers in the Amazon mobile app.

Mobile 229

Mobile Recommendation Technology Customer Experience 229

Retail TouchPoints

AUGUST 15, 2023

In a recent special report, Retail TouchPoints outlined key trends driving the evolution of post-purchase experiences, and five key things brands need to do to get it right. 1. Instead of an upsell, use post-purchase messaging to provide helpful information about the product that’s coming,” Pfeiffer recommended.

Live Chat 185

Live Chat Merchant Services Recommendation Customer Experience 185

Retail TouchPoints

MARCH 20, 2024

Essentially, that data is then used to create more personalized experiences, like targeted ads for you the next time you visit that site or a similar site. Improving the Consumer Experience with Conversational Commerce Consumers no longer want to wait on hold or email customer support and wait days for a reply.

Small Business Retail 236

Small Business Retail Recommendation Consumer Customer Data 236

Retail TouchPoints

APRIL 11, 2024

Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience. They don’t want to wait a few years; they want to deploy game-changing AI frameworks today. and then authorize the bot to shop for them.

Retail 263

Retail Mobile Consumer Operations 263

Retail TouchPoints

JANUARY 5, 2024

Zero-party data is information consumers intentionally share with a brand, e.g. when taking a quiz, while first-party data is collected by the brand from interactions with its own customers. It’s about predicting customer needs and making informed, nuanced decisions to deliver on the promise of a truly tailored shopping experience.”

Recommendation 280

Recommendation Consumer Information Customer 280

Retail TouchPoints

JANUARY 2, 2024

The real opportunity lies in using your digital product strategy as a way of improving the customer experience (CX) and finding new growth opportunities. Cosmetics, which is using data to create personalized customer experiences, optimize their marketing and inform their product development — helping them stay ahead of the Gen Z curve.

Improvements 221

Improvements Retail Mobile Customer Experience 221

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. Training should cover the importance of diverse datasets in preventing AI bias, particularly in product recommendations and marketing strategies.

Retail 315

Retail Customer Experience Technology Customer Data 315

Inflow Insights

SEPTEMBER 16, 2021

Successful eCommerce retailers and marketers must use all the metrics they can to improve customer experience. In other words, by using on-site product searches to inform your eCommerce SEO strategy, you could gain a substantial competitive edge. If you don’t know where to begin with site search SEO, we’ve got you covered.

SEO 113

SEO Information eCommerce Recommendation 113

365 Retail

JUNE 8, 2022

The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. The growth in digitalisation – from one-click food delivery services to ride-sharing apps – has heightened expectations for personalised experiences. A new way of doing business.

Customer Experience 57

Customer Experience Payment Services Customer Clothing 57

Smile.io

JUNE 1, 2022

Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate. A good post purchase experience shows the customer that you’re invested in their satisfaction. But, again, you can go further.

Customer Experience 90

Customer Experience Improvements Customer Customer Retention 90

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Mapping the eCommerce Customer Journey.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Groove

OCTOBER 4, 2023

Each tool brings its own unique set of features, including AI-driven content recommendations, automated A/B testing, and smart campaign optimization. The platform uses artificial intelligence to provide customized solutions for enhancing the shopping experience and driving conversions. You can easily request ChatSpot.ai

Merchant Services 367

Merchant Services eCommerce Marketing Recommendation 367

Retail TouchPoints

MARCH 3, 2023

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them. leveraging owned and gathered customer data.

Consumer 223

Consumer Customer Loyalty Customer Experience Recommendation 223

MagentoBrain

FEBRUARY 21, 2023

2023 Digital Marketing Trends and Changes Trend 1: Pay more attention to "customer experience" The discussion of customer experience has greatly increased in recent years. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Retail TouchPoints

MAY 1, 2024

Personalization: According to data from Deloitte, 60% of millennials wouldn’t hesitate to share personal information to receive offers and messages in order to suit their personal interests. Customers become invested in earning rewards and badges. Convenience factors greatly in consumer decision-making.

Technology 281

Technology Arts Payments Customer Loyalty 281

Retail TouchPoints

SEPTEMBER 17, 2020

Capgemini offers the Smart Store Guide, a solution that helps retailers provide a rich customer experience for all shoppers. The Guide is powered by computer vision and voice recognition, and it can help shoppers navigate a pre-planned shopping list by recommending the best route and offering product information in real time.

Retail 262

Retail Recommendation Customer Experience Operations 262

Retail TouchPoints

AUGUST 29, 2023

For example, according to Forbes , 71% of B2C customers expect companies to deliver personalized interactions and 70% are frustrated when they don’t. Personalization is the act of tailoring an experience based on information a company has learned about an individual. Basically, customers now expect to feel known.

Multi-channel 215

Multi-channel Retail Customer Experience Customer Data 215

Retail TouchPoints

NOVEMBER 15, 2023

Once adopted by the mainstream, augmented reality glasses will truly combine the digital and physical shopping experiences to create an entirely new reality. Personalized, In-Person Immersion Mainstream AR glasses adoption will lead to a more personalized shopping experience in-store.

Payment Services 246

Payment Services Retail Mobile Payments Recommendation 246

Retail TouchPoints

OCTOBER 31, 2023

Through the effective use of their customer data and clienteling capabilities, retailers can craft deeply personalized shopping experiences, making the wardrobe refresh portion of the RTO journey much more enjoyable for the customer.

Customer 266

Customer Retail Recommendation Fashion 266

Wiser

JANUARY 16, 2024

A well-executed retail audit can reveal important data about the shelf, staff performance, and customer experience. This data can be instrumental in making informed decisions to drive your sales and enhance your brand reputation. This is where Wiser’s Retail Intelligence can play a pivotal role.

Retail 141

Retail Food and Beverages Customer Experience Recommendation 141

365 Retail

JUNE 1, 2023

The advent of Artificial Intelligence (AI) has created a huge potential for stores to deliver an efficient, simple and personalised customer experience on the high street, however, consumers are still wary of this technology. Smart Shelves AI can also enhance the customer experience from behind the scenes.

Customer Experience 52

Customer Experience Payment Services Customer Mobile Payments 52

RTP blog

JANUARY 17, 2018

Store associates, when equipped with custom-made mobile apps tailored specifically for the retail experience, can achieve exponential performance and sales outcomes by offering customers a personalized in-store experience. The benefits extend beyond the sales associate too.

Mobile 300

Mobile Retail eCommerce Shipping Costs 300

Retail TouchPoints

NOVEMBER 30, 2022

Amazon Web Services (AWS) has announced a preview of AWS Supply Chain, a new application designed to help businesses increase supply chain visibility to make faster, more informed decisions that can mitigate risks, lower costs and improve the customer experience.

Supplies 241

Supplies Retail Improvements Information 241