Retail TouchPoints

JANUARY 9, 2025

Amazon Aims to Expand Advertising Opportunities for Retailers, Brands The ads will incorporate product availability and price, in addition to contextual information such as shopper search query, category or product being viewed to ensure customers see ads for desired and available products.

Retail 306

Retail Technology Information Operations 306

Retail TouchPoints

MARCH 26, 2025

These knowledge graphs revolutionize customer journeys by enabling personalized recommendations, enhancing customer service and optimizing interactions across multiple touch points. In todays data-driven world, businesses often struggle to make sense of fragmented customer information stored across multiple systems.

Customer 147

Customer Recommendation Customer Experience Travel 147

Retail TouchPoints

FEBRUARY 4, 2025

Conversational search interfaces, which mimic natural human interaction, will make it easier for customers to find exactly what they are looking for, as well as make recommendations for additional products. In 2025, intuitive search capabilities powered by gen AI will transform how customers discover products, both online and in stores.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Groove

NOVEMBER 17, 2024

If you’re still comparing SaaS vs. on-premises solutions, we highly recommend checking out our BigCommerce vs. Magento guide. You’ll see a detailed overview of the differences between the two platforms and get more information about what makes each option unique. Who Is Not a Good Fit for BigCommerce?

BigCommerce 350

BigCommerce Merchant Services Payment Services SEO 350

Retail TouchPoints

OCTOBER 18, 2024

Going passwordless can look different for various brands, but a recommended, gradual and consumer-friendly approach would be to adopt biometric logins such as face IDs, fingerprints and/or selfie verification. Users present their credentials to organizations that can verify the information instantly without having to contact the issuer.

Consumer 305

Consumer Technology Payment Services Information 305

Retail TouchPoints

JANUARY 9, 2025

In fact, rather than looking at lifetime value or customer acquisition cost (CAC) as standalone metrics, it is recommended to analyze the LTV:CAC ratio. AI algorithms can now generate your brands top personas in minutes and provide you with detailed information like their demographics, behavior, interests and product preferences.

Customer 289

Customer Marketing Social Media Customer Data 289

Retail TouchPoints

NOVEMBER 5, 2024

Lowe’s has introduced a Digital Home Platform that offers members of the retailer’s MyLowe’sRewards program free, personalized information about the products in their homes — including warranties, manuals, maintenance guidelines, how-to content, recommended subscriptions and replacement parts.

Document 162

Document Recommendation Subscription Supplies 162

Retail TouchPoints

JANUARY 1, 2025

This includes real-time notifications for order status, shipping information, refund status and any potential delays. This ensures that CSRs have instant access to order information, which helps with quicker issue resolution. Contact center support is critical as well.

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

OCTOBER 23, 2024

RFID can enable personalized product recommendations and a more seamless in-store experience. This less intrusive approach aligns more closely with privacy standards and reduces the potential for data breaches involving personal consumer information. For customers. To combat this risk, retailers can encrypt their RFID tags.

Technology 275

Technology Consumer Payment Services Retail 275

Retail TouchPoints

FEBRUARY 28, 2025

The tool asks a few quick questions about personal preferences and then makes tailored wine recommendations based on available inventory in the customers chosen store. The Wine Finder is able to access this catalog to match recommendations with in-stock wines.

Point of Sale 179

Point of Sale Recommendation Technology Information 179

Retail TouchPoints

NOVEMBER 21, 2024

The Instacart EBT/SNAP information page also offers relevant state resources designed to streamline enrollment in these programs, powered by Advocatia Solutions. Every year, SNAP-eligible families leave government aid for essentials such as groceries unused. million patients screened reported experiencing financial strain,” said Dr.

Recommendation 278

Recommendation Technology Information Customer 278

Retail TouchPoints

FEBRUARY 18, 2025

More and more consumers, who previously turned to Google search for product recommendations whether for your brand, category or a specific item you sell are now experimenting with AI tools like OpenAIs ChatGPT, Google Gemini and others. While not a hard and fast rule, AI tools tend to go for the more established brand over the upstart.

Consumer 236

Consumer SEO Marketing Information 236

UpSellIt

DECEMBER 2, 2024

Website personalization increases the likelihood of conversions by offering relevant products, recommendations, or incentives at the right time. By offering tailored AI-driven product recommendations that helped shoppers meet the threshold, the brand saw a 33% increase in conversion rate and a 9% increase in new customers.

Shipping Costs 150

Shipping Costs Customer Recommendation eCommerce 150

Groove

DECEMBER 12, 2024

We generally recommend staying under 60 to 65 characters. We still recommend having a unique meta description for your item, even if you have detailed product descriptions. Rather than loading all elements of your site at the same time, lazy loading allows users to get the information and images they need right away.

BigCommerce 290

BigCommerce SEO Mobile Improvements 290

Retail TouchPoints

JUNE 27, 2025

By processing these inputs, ML models can make data-driven recommendations that improve both customer satisfaction and seller success. Breaking the Ice: How New Sellers can Win in a Data-Driven Marketplace One significant challenge in ML-powered product recommendations is the “cold start problem.”

Online Retail 162

Online Retail Payments Payment Services Retail 162

Retail TouchPoints

DECEMBER 17, 2024

If your business has achieved this competence, youre benefitting from clear and hyper-current information on the location, quantity and availability of products across distribution centers and warehouses, as well as items in transit or sitting on store shelves. Although urgent, its important to be mindful of process.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Groove

OCTOBER 22, 2024

If you haven’t designed campaigns with this new ad structure, we recommend you do so, especially if you want to incorporate Google Ads automation and improved ad efficiency into your marketing strategy. Compared to standard Google PPC advertising, the initial setup process has some similarities.

PPC 324

PPC eCommerce Channel Management 324

Retail TouchPoints

JANUARY 13, 2025

Providers like Threekit are paving the way with virtual showrooms, which allow customers to make better-informed decisions before buying, ultimately decreasing return rates. A More Personalized Approach: AI-Driven Personalization Personalized product recommendations based on customer behavior and preferences also can reduce returns.

BigCommerce 298

BigCommerce Retail B2C Channel 298

Retail TouchPoints

JANUARY 15, 2025

When she was in early-stage conversations with retail partners (one of which was Ulta and then-CEO Mary Dillon), Ross asked for recommended business partners and settled on LA-based Beach House Group. So while she learned quite a bit organically by simply doing the work, she also knew she needed to build a knowledgeable team.

Marketing 279

Marketing Operations Consumer Retail 279

Retail TouchPoints

JANUARY 17, 2025

And in many cases, customers purchase the wrong product due to unclear descriptions, poor recommendations or limited guidance. Personalized guidance and recommendations can significantly enhance the shopping experience. But what if you could improve your ability to help customers make the right choices from the beginning?

Customer 162

Customer Customer Experience Recommendation Technology 162

Groove

NOVEMBER 9, 2024

BigCommerce Integration Process For businesses interested in making this shift, we recommend reviewing the typical BigCommerce integration process so that you know what’s to come: Set up the BigCommerce back end for your store. Choose a front-end framework or BigCommerce headless CMS.

BigCommerce 319

BigCommerce Payment Services eCommerce Shopping Carts 319

Retail TouchPoints

NOVEMBER 28, 2024

Omnichannel payment solutions allow customers to move effortlessly between mobile apps, websites and physical stores without duplicating data entry of accounts or personal information. During the competitive holiday season, personalized recommendations can significantly enhance customer satisfaction and encourage repeat business.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

OCTOBER 24, 2024

The pop-up also features personalized product recommendations. By placing that progress bar [in the recommendations carousel], we’re saying, ‘Here’s how much you have to go, and we’ve handpicked these products for you that we think you will love.’”

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

FEBRUARY 18, 2025

Additionally, in November 2024 , Lowes debuted a digital home platform that provides loyalty program members with free personalized information about the products in their home, including warranties, manuals, how-to guides, recommended subscriptions and replacement parts.

Consumer 179

Consumer Subscription Recommendation Customer Experience 179

Email Audience

MARCH 5, 2025

HRIS stands for Human Resources Information System. Usually, an HRMS stacks this functionality on top of the tools included with human resource information systems. Since an HRIS is a data-focused platform, think about the kind of employee information youd like to collect and the reports you need to create. What is HRIS?

Information 52

Information Travel Management Technology 52

Retail TouchPoints

JANUARY 9, 2025

In terms of consumer acceptance of AI, there are strong indications that many consumers are unaware that AI is already sharpening the product recommendations they receive or has planned a faster delivery route so that their package arrives on time. Are companies more equipped to handle tariffs and other disruptions than five years ago?

Supplies 289

Supplies Shipping Costs B2C Channel 289

Retail TouchPoints

OCTOBER 10, 2024

version of this customization by the end of 2025 and to use the underlying technology in Walmart International’s Canada and Mexico markets for personalized item recommendations. Walmart plans to launch the U.S. Walmart also is working on headset-based experiences that will allow customers to visualize furniture in an inspirational setting.

Customer 279

Customer Technology Improvements Customer Experience 279

Groove

OCTOBER 24, 2024

Advanced product catalogs: Creating an online catalog helps you organize all of your product information, but you’ll want your customers to be able to sort through it quickly. Enhanced customer experiences : With all your information accessible from one place, you’ll find it easier to deliver customized experiences for buyers.

eCommerce Software 315

eCommerce Software B2B eCommerce eCommerce Platforms 315

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

A centralized database acts as a single source of truth for all business data, allowing retailers to manage information from multiple channels and locations efficiently. When all information flows into a single system, it reduces the risk of data discrepancies or outdated information.

eCommerce Platforms 109

eCommerce Platforms Multi-channel Retail eCommerce 109

Retail TouchPoints

DECEMBER 18, 2024

The company then selected what Neighbour called the suite of As add-on technologies to round out the ecommerce experience: Algolia for search and recommendations, Amplience for content and digital asset management, Akeneo for product information management (PIM) and Adyen for payment services.

Omnichannel 262

Omnichannel Payment Services POS eCommerce 262

Retail TouchPoints

JULY 11, 2025

On platforms like Adobe Commerce, leading retailers like Helly Hansen or Villeroy & Boch have leveraged flexibility and scalability to deliver highly tailored shopping journeys, yet those results are only possible when backed by a data-informed UX strategy. Let insights inform UX optimizations.

eCommerce 147

eCommerce Merchant Services Payment Services Retail 147

Retail TouchPoints

JULY 1, 2025

These videos don’t just inform; they validate. Parents are drawn to creators who feel relatable, who show the good and the hard parts of parenting and who offer genuine recommendations. Their influence extends beyond product recommendations; they shape how parents think about sleep, feeding and development.

Social Media 147

Social Media Fulfillment Recommendation Marketing 147

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Personalization can take many forms, from customized product recommendations to special offers based on past purchase behavior. Generative AI Advisors for Personalized Shopping Assistance Leveraging Generative AI to provide personalized shopping recommendations is an innovative way to improve customer retention.

Customer Retention 109

Customer Retention Customer Social Media Retail 109

Retail TouchPoints

JULY 4, 2025

Shoppers can change delivery preferences, update contact information or cancel items before fulfillment begins. Product recommendations, shipping options and payment flows adjust in real time based on shopper behavior. For many customers, this flexibility is the difference between completing a purchase or abandoning it altogether.

Payments 147

Payments Customer Loyalty Payment Services Customer 147

Retail TouchPoints

MARCH 6, 2025

It is embedded into millions of product pages to summarize product reviews, answer specific how-to questions as well as inform customers about specific products to support the browsing and buying journey. Magic Apron is available 24/7 on homedepot.com and the Home Depot mobile app.

Customer 252

Customer B2B Improvements Customer Experience 252

Retail TouchPoints

JULY 8, 2025

POE brings all of our systems together on a single infrastructure , which allows us to easily share customer information like what frames they “favorite” on the website, what types of glasses they’ve worn in the past, appointment history and so on. Eye exams and vision care are key elements of Warby Parker’s approach to physical retail.

Omnichannel 147

Omnichannel Point of Sale Operations Travel 147

Retail TouchPoints

JULY 9, 2025

Lot lines and parking needs will likewise inform the outcome, and while properties with irregular shapes and unexpected adjacencies may present challenges, they also create opportunities for unique, highly recognizable building profiles. The building shape should emerge organically from these discoveries.

Retail 165

Retail Multi-channel Social Media Arts 165