Retail TouchPoints

OCTOBER 4, 2023

Even if brands are holding on to their downtown locations, many are still experimenting with small formats in order to offer customers more intimate and convenient experiences. Instead, we are seeing an increase in trip frequency to these smaller stores and regular visits to large-format ones to access its different products.

Consumer 258

Consumer Food and Beverages Retail Apparel 258

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. It’s another to develop strategies and procedures that meet customer expectations without damaging revenue and profits.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

lateshipment

DECEMBER 4, 2021

The pandemic has largely disrupted holiday shipping in 2021, with a surge in online purchases, record shipping costs, port congestion, and inventory shortage. Indeed, you can anticipate your customers to meet with stockouts and longer delivery timelines from all carriers this Holiday season. FedEx Corp.

Shipping Costs 130

Shipping Costs Shipping eCommerce eCommerce Platforms 130

lateshipment

APRIL 26, 2022

The importance of a quality shipping experience in e-commerce cannot be stressed enough. This is primarily due to the fact that the post-purchase (shipping + delivery) takes up 50% of the overall delivery experience. Thus, make sure you understand and follow these 10 best practices when it comes to e-commerce shipping.

eCommerce 130

eCommerce Shipping Costs Shipping Multi-channel 130

lateshipment

FEBRUARY 26, 2020

You pick it, pack it, and ship it via an expedited service from your shipping partner. As fate would have it, your shipping carrier fails to inform you of it and John, couldn’t make it to his high-school reunion looking dapper in his swanky , new tux. So much for paying your shipping carrier all those dollars.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Retail TouchPoints

MARCH 23, 2022

Designed completely out of shipping containers, stackt is a Toronto-based marketplace that brings community connection, commerce and culinary experiences together. RTP: Why make the space out of shipping containers? Other companies simply don’t have the long-term strategy or financial capital to validate long-term leases.

Shipping 241

Shipping Small Business Retail Outdoor POS 241

Kibo

OCTOBER 27, 2020

Over the years, small and mid-sized retailers have made great strides competing against ecommerce behemoths by implementing strategies that have allowed them to offer the same customer experience and fast delivery as the Amazons and Walmarts of the world. Retailers now realize customer experience is a fulfillment and delivery story.

Customer Experience 118

Customer Experience Management Customer Fulfillment 118

Kibo

OCTOBER 27, 2022

Retailers now have multiple channels to interact with customers, such as online stores, mobile apps, customer service, buy online, pick up in store/curbside, and buy online, ship from store/distribution centers (DCs) scenarios. Benefits of Real-Time Inventory Visibility. 1 Key Benefits of Real-Time Inventory Visibility.

Customer Experience 90

Customer Experience Improvements Customer Shipping Costs 90

365 Retail

OCTOBER 30, 2023

Personal touches like warm welcomes, complimentary samples, and exclusive birthday discounts contribute to a shopping experience that goes ‘above and beyond.’ ’ However, small retailers should tread carefully; issues like expensive shipping and delayed dispute resolutions can negatively impact customer satisfaction.

Small Business Retail 111

Small Business Retail Shipping Costs Customer Experience Customer 111

Optimizely

MAY 30, 2017

The problem is that marketers still aren’t thinking about web push in terms of how it can improve the customer experience – which is a pity, because highlighting the unique value it can deliver is the most effective way to get shoppers to opt-in. When customers are looking at specific products but may need more information.

Customer Experience 170

Customer Experience Channel Improvements Customer 170

lateshipment

FEBRUARY 28, 2022

They expect you to engage with them throughout the order delivery lifecycle via transactional shipping notifications. Therefore, all you need to do is exceed your customers’ expectations and meaningfully engage with them via seamless shipping notifications at every step of the way. When the order has been shipped.

Shipping Costs 130

Shipping Costs Shipping Events eCommerce 130

BigCommerce

JULY 19, 2018

Whether you compare it to grocery stores, convenience stores, or independent wine shops, winery D2C shipping continues to be the leading retail channel. According to the 2018 Direct-to-Consumer Wine Shipping Report , there are two primary reasons for this growth. A shipper’s license for each state to which you plan on shipping.

Shipping Costs 263

Shipping Costs Shipping eCommerce Merchant Services 263

lateshipment

AUGUST 16, 2021

The other is being aware of the important dates and deadlines associated with shipping carriers and important eCommerce events. Data like important shipping dates, popular products on particular days, effective short-term marketing techniques, and sales data. As a retailer, getting holiday spend insights is just one-half of the game.

Shipping Costs 130

Shipping Costs Shipping Marketing Small Business Retail 130

Retail TouchPoints

JANUARY 29, 2024

While more retailers are handing off these tasks to other companies, presumably as a way to cut costs (rising shipping costs were identified as the top challenge among retailers, at 56% ), nearly as many ( 55% , up from 38% in 2022) worry about customer expectations around delivery times.

Fulfillment 275

Fulfillment Shipping Costs Omnichannel Retail 275

365 Retail

NOVEMBER 28, 2022

Retail formats in an omnichannel context ensure a seamless experience . In an omnichannel retail environment, each retail format becomes an active contributor to a positive customer experience. Rental platforms for individuals are already available, as well as those that meet the needs of professionals.

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

Retail TouchPoints

SEPTEMBER 8, 2023

In addition to a host of other factors, the ability to offer fast delivery when customers search for a product or see it in a social ad has driven many retailers to prioritize promising as a key capability of their tech stacks. According to a recent survey , 38% of retailers are worried about meeting consumers’ fast delivery expectations.

Shipping Costs 218

Shipping Costs Omnichannel Merchant Services Fulfillment 218

ESW

JUNE 14, 2023

Finding the right warehouse and shipping provider can be a challenge for any brand with a DTC ecommerce channel. Here are eight factors and criteria every beauty brand should consider when selecting a warehouse and shipping provider. But for beauty brands, the task is even more daunting. Clearly, visibility is in.

Shipping Costs 78

Shipping Costs Shipping Online Catalogues Supplies 78

Wiser

MAY 6, 2024

Understanding Assortment Optimization Assortment optimization involves selecting the right mix of products to offer in order to meet customer needs while maximizing sales and profitability. Embrace these insights to maintain competitiveness and resonate more deeply with your customer base.

Shipping Costs 78

Shipping Costs Retail Shipping Customer Loyalty 78

Retail TouchPoints

JANUARY 3, 2024

Then there’s the hassle of printing a return label, carefully repackaging the dress and taking time out of her busy day to drop it off at a shipping location. At the heart of this strategy is the analysis of customer return patterns. First, she has to figure out the return policy, which can be buried in fine print.

Retail 271

Retail Shipping Costs Improvements Customer Experience 271

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. However, many retailers struggle to deliver these experiences because of limited resources and a lack of expertise. Location-Powered Experiences Drive Results.

Payment Services 254

Payment Services Retail Shipping Costs Mobile 254

Retail TouchPoints

NOVEMBER 14, 2023

The retail space will be constructed within 30 white shipping containers that will be custom-furnished to meet brands’ needs. The overall design motif of the pop-up will align with the Bal Harbour brand, featuring palm trees, a signature green monstera leaf design, Koi ponds, fountains and green spaces.

Jewelry 251

Jewelry Outdoor Retail Fashion 251

lateshipment

NOVEMBER 15, 2023

What customers want The increase in e-commerce-based technology, changes in the status quo of online shopping, ever-dynamic trends, etc have all turned customers’ wants into needs. Sure, you can do the bare minimum and just meet ends. Clearly outline your holiday shipping and return policies on your website.

eCommerce 130

eCommerce Customer Shipping Costs Gifts 130

Retail TouchPoints

JUNE 9, 2023

With this deeper insight into both their sustainability initiatives and inventory stocking, businesses can better tread the line between meeting customer demand and minimizing waste to stay competitive in an ever-changing and complex market. There is also a significant intersection of sustainability with customer preference data.

Supplies 237

Supplies Operations Shipping Costs Customer 237

Retail TouchPoints

OCTOBER 10, 2023

The National Basketball Association’s Charlotte Hornets have debuted a Virtual Fan Shop that will allow fans to interact with each other virtually as well as browse and purchase fan gear that will then be shipped to their home in the real world.

Accessories 227

Accessories Games Apparel Shipping 227

Retail TouchPoints

JULY 27, 2022

To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs. Provide smooth and efficient customer experiences. Grocers will need technology solutions to offer these experiences.

Payment Services 250

Payment Services Shipping Costs Omnichannel Fulfillment 250

Retail TouchPoints

SEPTEMBER 19, 2023

This created a ripple effect for retailers that were experiencing a higher volume of ecommerce orders and had to leverage stores as fulfillment centers to process and ship online orders. As stores were closer to consumers in the “last mile,” orders shipped from stores were able to arrive much more quickly and cost effectively.

Omnichannel 265

Omnichannel Shipping Costs Operations Fulfillment 265

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.”

Shipping Costs 262

Shipping Costs Fulfillment Shipping Customer Loyalty 262

Retail TouchPoints

APRIL 3, 2024

It’s imperative that companies have a strategic returns process and policy in place to meet the needs of U.S. consumers and retain repeat customers. Consider offering a printable, pre-paid return shipping label or even a QR code that customers can use at drop-off locations without needing to print anything.

Shipping Costs 198

Shipping Costs Shipping Labels Shipping Consumer 198

365 Retail

JUNE 8, 2022

The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. Retailers need to be taking advantage of data points and build customer profiles that will allow them to develop an understanding of their preferences. Getting to know the customer.

Customer Experience 59

Customer Experience Payment Services Customer Clothing 59

Retail TouchPoints

MARCH 8, 2023

After three years of supply chain logistics and shipping delays, retailers have too much inventory sitting on shelves, and consumer demand continues to be in flux as inflation maintains a strong grip on budgets everywhere. This means the way consumers shop has drastically changed as new financing options rise in popularity.

Shipping Costs 250

Shipping Costs eCommerce Payment Services Customer Experience 250

Retail TouchPoints

APRIL 26, 2023

Approximately three years ago, executives at Northern Tool + Equipment were determined to do something about this, both to save on shipping costs and also to enhance the experience for its customers and warehouse associates. We’re always asking, what can we do to connect the customer with the delivery?”

Shipping Costs 214

Shipping Costs Shipping eCommerce Improvements 214

Forrester eCommerce

DECEMBER 19, 2022

Here’s a snippet of the advice we gave to retailers looking to meet customers’ high expectations around shipping and fulfillment this holiday season and beyond.

Customer 195

Customer Fulfillment Shipping Retail 195

lateshipment

OCTOBER 3, 2023

Customer service is an extremely critical function for any business and Zoho Desk is a powerful tool to help you orchestrate customer support flows of the highest quality to ensure standout customer experiences that inspire fierce loyalty. Now, here’s the deal.

Shipping Costs 130

Shipping Costs Customer Experience Shipping eCommerce 130

Retail TouchPoints

SEPTEMBER 25, 2023

Thomas Goldsby: It ripples up through the supply chain via a phenomenon we’ve been studying since 1958, the bullwhip effect of trying to meet changes in demand. Goldsby: Well, the best return is the one that doesn’t happen, but you can’t stiff-arm customers — providing a bad customer experience is not a good idea.

Supplies 303

Supplies Shipping Costs Fulfillment Customer Experience 303

Retail TouchPoints

APRIL 26, 2024

Nevertheless, brands often fall short of meeting consumer expectations through various avenues, with a recent survey finding a staggering 88% of Gen Z respondents claiming they don’t trust brands’ green claims. Its staff takes pride in the ability to inform customers about various packaging options.

Consumer 162

Consumer Shipping Costs Shipping Supplies 162

ESW

APRIL 8, 2024

Retailers need providers who can meet the increasing expectations for quick deliveries while ensuring consistency and reliability. Poor Address Quality A study found that 73% of consumers experience delivery failures. As ecommerce continues to surge, the demand for efficient last mile delivery services has intensified.

Shipping Costs 78

Shipping Costs Merchant Services Operations Shipping 78

ESW

AUGUST 18, 2023

The world’s best-loved brands all have one thing in common: They deliver superior customer experiences. Regardless of product or industry, dominant brands prioritise and execute next-level online customer experiences in every market. These experiences don’t happen by accident. What do they expect?

Merchant Services 141

Merchant Services Shipping Costs Payment Services Multi-channel 141