Retail TouchPoints

DECEMBER 26, 2022

A Nielsen IQ Omnichannel Shopping Fundamentals Survey found that 61% of participants would like orders delivered as fast as possible, compared with 39% who indicated they would accept a slower delivery speed. Old paradigms of ecommerce and logistics software no longer work. Rise of Omnichannel Fulfillment.

Fulfillment 162

Fulfillment Omnichannel Shipping Costs Drop Ship 162

Kissmetrics

SEPTEMBER 14, 2020

Because of that, it’s critical to understand how your customers behave and what they want from you. Doing so makes their experience better. The best CRM software helps streamline, simplify, and improve your business processes to create better experiences for the one thing your business revolves around — your customers.

Small Business Retail 310

Small Business Retail Document Operations Management 310

Retail TouchPoints

MAY 30, 2024

The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. The question can inquire about customer actions, brand preferences, loyalty program participation, pricing or other facets of the customer experience.

Point of Sale 221

Point of Sale Customer Experience Payment Services Magazine 221

Wiser

SEPTEMBER 20, 2022

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. How can retailers make sure they are meeting these customer needs?

Customer Experience 148

Customer Experience Improvements Customer Retail 148

Kissmetrics

NOVEMBER 30, 2020

When your human team has trouble managing your customer service needs with sticky notes and cluttered inboxes, you need a new solution. Customer service software lets you keep all of your tasks in the right baskets without losing track of anything. It also boosts your customer satisfaction and lightens your agents’ load.

Live Chat 239

Live Chat Customer B2B Social Media 239

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing?

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

Forrester eCommerce

JUNE 26, 2020

Delivering automation of indirect sales processes, workflows and partner programs, channel software is becoming increasingly critical […].

Channel 545

Channel Technology Management Marketing 545

Fabric

JULY 13, 2023

During the COVID-19 pandemic, enterprise omnichannel retailers faced notable challenges (and opportunities) due to disruptions in the supply chain. As a result, providing customers with omnichannel retail experiences became a requirement for survival. What is Omnichannel Fulfillment? Let’s dive in!

Omnichannel 100

Omnichannel Fulfillment Payment Services Shipping Costs 100

Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges. Creating a Frictionless Returns Process.

Omnichannel 173

Omnichannel Payment Services Specialty Retailers Customer Loyalty 173

Retail TouchPoints

JANUARY 15, 2024

Office Depot ’s task completion rate has reached 90% across its network of 1,500 stores and 13,000 associates since implementing Zebra’s Workcloud software and mobile computing solutions. As a result, they can ensure they spend their time and energy on the right tasks while also serving customers.

Technology 238

Technology Improvements Omnichannel Mobile 238

Kibo

APRIL 5, 2021

Order management’s role in delivering the type of leading customer experience (CX) that today’s shoppers expect is clear. Consequently, it presents a great opportunity for companies to assess their current order management software, and to determine if it has what it takes to attract and retain customers.

Customer Experience 117

Customer Experience Management Customer Payment Services 117

Retail TouchPoints

MAY 17, 2024

As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. Increasing a customer’s confidence in sizing reduces the need to bracket, where shoppers order multiple sizes, ensuring that returns are baked into the purchase.

Fulfillment 250

Fulfillment Technology Apparel Clothing 250

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. Curbside pickup gained steam during the COVID-19 pandemic as a way to maintain an elevated customer experience while keeping customers and staff safe.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Omnisend

DECEMBER 15, 2020

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. Learn how to make your touchpoints consistent, well-designed, and connected to provide a completely seamless experience. Learn more!

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Ecommerce Platforms

JANUARY 27, 2022

The best help desk software provides businesses with an easy way to track complaints, requests, and other interactions with customers. Via your help desk, you can ensure you’re providing your clients with the kind of straightforward and convenient experience they’re looking for. Go to the top.

Live Chat 104

Live Chat Merchant Services Omnichannel Shopify 104

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. In this guide, we’ve compiled all you need to know about BOPIS for omnichannel retailers.

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Omnisend

FEBRUARY 22, 2021

Omnichannel marketing continues to get a lot of ink (and will do so for as long as there is a digital universe) for the very good reason that it continues to evolve. Five years ago SMS marketing campaigns were infrequent; today they are a completely normal way to engage a subset of customers, such as your best brand fans. 1: Shipping.

Omnichannel 146

Omnichannel Marketing Shipping Merchant Services 146

Dynamic Action

JANUARY 25, 2024

Summary In today’s omnichannel retail environment, customers expect to move across channels seamlessly, making it crucial for retailers to provide an integrated and consistent experience. Omnichannel price consistency is particularly important and inconsistency may lead to a loss of brand value.

Omnichannel 62

Omnichannel Channel Retail Social Media 62

Retail TouchPoints

MARCH 14, 2024

Seamless Omnichannel Sales Attribution Running campaigns depends on specialized, integrated software that provides a platform to buy and sell media, manage campaigns and optimize omnichannel advertising experiences across print, digital, streaming, out-of-home and digital-out-of-home media.

Retail 275

Retail Omnichannel Consumer Channel 275

Ecommerce Platforms

MARCH 18, 2022

Looking for the best help desk software for small business users? Help desk software is crucial in a world where customer experience is the key to running a successful company. At the same time, the majority of smaller companies will be looking for help desk software available for a budget-friendly price.

Multi-channel 104

Multi-channel Live Chat Omnichannel Shopify 104

Retail TouchPoints

DECEMBER 6, 2023

When you think of magical customer experiences, one particular brand probably comes to mind: Disney. Let’s explore why this is the case and how customer obsession can benefit your business. What is Customer Obsession? In doing so, businesses deploy a top-to-bottom customer-centric philosophy.

Customer 264

Customer Customer Experience Improvements Consumer 264

Kibo

NOVEMBER 1, 2021

Omnichannel shopping isn’t just a passing trend. It’s clear there’s an enormous need for retailers to provide high-quality omnichannel shopping experiences, but meeting consumers’ expectations means retailers must master omnichannel order management. What Is Omnichannel Order Management?

Omnichannel 114

Omnichannel Management Multichannel B2C 114

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences. Request a free demo with a ChainDrive expert today to see how we can help.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

iVend

MARCH 14, 2022

According to the Association for Customer Loyalty, one of most effective tools for branding is omnichannel retailing. They quote research that shows that ‘ businesses that adopt omnichannel strategies achieve 91% greater year-over-year customer retention rates ’. How does omnichannel retailing create a strong brand?

Omnichannel 98

Omnichannel Retail Channel Customer Retention 98

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? Happy customers are the key to the success of your retail business.

Customer Experience 77

Customer Experience Customer Retail Omnichannel 77

iVend

OCTOBER 6, 2022

Retail technology drives growth, through enhanced customer experience and increased sales. That’s when the real magic of synergy happens, creating omnichannel retail ecosystems that increase the value of their retail technology investment. It generates efficiency, from cost and time savings.

POS 98

POS Omnichannel Technology Payment Services 98

iVend

APRIL 22, 2024

iVend offers specialist POS software designed for thrift stores. Electronics Store POS Software iVend helps electronics retailers win in a competitive market. Mobile POS – Arming associates with Mobile POS solutions means they offer customer engagement alongside the products. Saved sale, increased revenue, delighted customer.

POS 52

POS Electronics Consumer Electronics Mobile 52

Kibo

JULY 22, 2020

Omnichannel Personalization is the practice of creating customer experiences that are informed by real-time data from all channels, and extending them across every touchpoint, to build consistent relationships with the customer everywhere they interact with the brand. Omnichannel Customer Experience.

Omnichannel 71

Omnichannel Customer Experience Channel Information 71

Retail TouchPoints

SEPTEMBER 13, 2023

Fanatics Commerce is the company’s global omnichannel business that handles the design, manufacture and sale of licensed fan gear, jerseys, lifestyle and streetwear products, headwear and non-apparel hard goods. centric seller of domain names to a global provider of software for small businesses.

Small Business Retail 257

Small Business Retail Customer Experience Apparel eCommerce Platforms 257

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience.

Management 248

Management POS Shipping Costs Supplies 248

Retail TouchPoints

MAY 18, 2022

Retailers are responding to new expectations for customer experiences and growing demand for ecommerce, but how are they keeping pace with evolving consumer expectations? As shoppers return to storefronts, they now incorporate a wider blend of online and offline shopping experiences. 75% of U.S. CX Stakes Are Higher.

Retail 255

Retail Customer Experience Omnichannel Channel 255

Ecommerce Platforms

MAY 18, 2021

For instance, you’ll need to find a way to: Streamline and enhance the customer experience. Answer customer questions. In light of that, we're revealing some of the best small business software options on the market today. This software is suitable for small and larger enterprises alike. Reach out to new leads.

Social Media 210

Social Media Live Chat SEO Management 210

Retail Technology Review

AUGUST 29, 2017

Lingerie retailer, Bravissimo, has underpinned its international omnichannel capabilities and enhanced customer experience with a new ecommerce platform in conjunction with Black Pepper Software, the agile software development provider.

eCommerce Platforms 93

eCommerce Platforms Customer Experience eCommerce Customer 93

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 236

Payment Services Shipping Costs Omnichannel Fulfillment 236

Fabric Blog

JULY 1, 2021

Brands and retailers looking to spread commerce across multiple channels need a flexible backend solution to create customer experiences. The design of traditional content management systems (CMS), however, can handle browser-based shopping only, not true omnichannel commerce.

Omnichannel 95

Omnichannel Customer Experience Channel Management 95

Kibo

SEPTEMBER 14, 2020

Although a top priority for the past few years, many businesses are still struggling with how to craft and implement a successful omnichannel strategy. A phased approach to omnichannel personalization empowers retailers to make significant strides toward omnichannel success, while they are sorting out infrastructure requirements.

Omnichannel 62

Omnichannel Recommendation Mobile POS 62

iVend

SEPTEMBER 14, 2021

The growth in ecommerce solutions also leads to an increase in returns – and retailers’ returns processes are now a key element in creating a positive customer experience and protecting revenue. iVend Digital Commerce iVend Digital Commerce helps retailers create a great customer experience.

Customer Experience 98

Customer Experience Customer Customer Loyalty eCommerce 98