lateshipment

OCTOBER 30, 2020

The fact that this year’s holiday season is happening amidst a global pandemic itself is a challenge for everyone as it is unprecedented. Customers are confused between spending on products that they’re craving and saving money by just going for the need of the situation. Shipping Carrier Events and Deadlines.

Shipping 243

Shipping Small Business Retail Marketing Retail 243

lateshipment

FEBRUARY 6, 2024

The impact of post-purchase experiences on CLV and other metrics of growth ICYMI, the post-purchase experience comprises of all customer interactions that take place once the order has been shipped until it reaches the customer’s destination or in some cases is making its way back to the warehouse.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

lateshipment

DECEMBER 2, 2022

Your fellow e-commerce businesses, shipping carriers, third-party logistic partners, etc have all geared up to handle the peak season’s shipping volume without succumbing to delivery issues and negative customer experiences. Major brands too have anticipated such trends and are pushing early sales with lucrative deals.

eCommerce 130

eCommerce Shipping Costs Shipping eCommerce Platforms 130

lateshipment

JULY 14, 2021

But then, the biggest risk for them here is losing potential leads before making a sale. Dull, boring, and badly designed websites frequently repel customers. It would help if you understood how membership management operates to ensure your service can satisfy potential customers. Move Your Operations to the Cloud.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

lateshipment

AUGUST 16, 2021

Coming to the Holiday season, which accounts for 25% of the total sales per year — 2020 saw a slight increase in sales even when experts predicted it would drop, considering the pandemic’s impact on shoppers’ spend threshold. to $1.093 trillion , while the season’s eCommerce sales will rise 11.3% Christmas Weekend.

Shipping Costs 130

Shipping Costs Shipping Marketing Small Business Retail 130

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

lateshipment

MAY 8, 2022

Common points of interaction with your customers in the post-purchase phase come in the form of transactional shipping notifications, order tracking pages, returns, and collecting their feedback on the delivery experience. We’ve already extensively talked about shipping notifications — read about it here.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

lateshipment

FEBRUARY 12, 2024

Well, most work memes describe conditions at the workplace or a specific situation, like a customer coming in with a weird request. Let’s talk about memes that capture what your customers (and maybe even you!) experience in the post-purchase — shipping, delivery, and returns phases as well as decode the process they represent.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

lateshipment

FEBRUARY 3, 2023

E-commerce businesses, who do a lot to make their customers hit buy, intentionally cut off almost all communication with their customers once the order is dispatched and handed over to the shipping carrier. Understand details of your shipping spending to make critical cost-saving decisions and informed shipping choices.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

lateshipment

OCTOBER 16, 2020

With COVID-19 still at large, consumers will be making difficult shopping choices and retailers will be scratching their heads for a strategy that will bring them a great sale. In 2019, holiday sales were up 4.1% Online and other non-store sales were up 14.6 and act accordingly to provide great customer satisfaction. .

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

lateshipment

MARCH 5, 2021

The post-purchase stage begins when an order has been placed, all the way to when the order is delivered at your customer’s doorstep. This stage is crucial to boost customer loyalty by ensuring a hassle-free order delivery experience with your brand and reward you with more future sales. Now that’s an alarming number!

Shipping Costs 130

Shipping Costs Shipping Information Customer 130

lateshipment

OCTOBER 20, 2021

Though we’re still a comparatively small company on the operations front, from southern California with 30 employees, we are competing with big names such as Nike, NordStrom, etc. We ran our operations with a very small crew of family members and two employees following social distancing. This was about ten years ago.

eCommerce 130

eCommerce Payment Services Mobile Operations 130

lateshipment

OCTOBER 1, 2021

And one way these eCommerce brands are advancing in their said vision is by constantly adopting newer technology in every area of operations. From optimizing their website and checkout experience, making use of marketing tools to enable product discovery and customer engagement, etc.

Shipping Costs 130

Shipping Costs Shipping eCommerce Social Media 130

lateshipment

SEPTEMBER 8, 2023

For the latter, it’s not just about festivities, gift-giving, and visiting places but the busiest time of year, when they have to work amidst the incoming rush if they’re looking to stay ahead of the competition and maximize sales. Shoppers expect the same level of experience from physical stores to e-commerce.

eCommerce 130

eCommerce Merchant Services Shipping Costs Shipping 130

lateshipment

SEPTEMBER 14, 2020

At LateShipment.com, we are excited to announce that we will be a part of the “ E-Commerce Bootcamp ” being organized by Freshworks on the 25th of September , 2020 and supported by industry behemoths such as Shopify, PayPal, SurveyMonkey, Unicommerce, and Parcel Hub. appeared first on Lateshipment.com Blog. What You Will Learn.

eCommerce 130

eCommerce PayPal Shopify Customer Loyalty 130

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! .

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

lateshipment

AUGUST 18, 2021

The holiday sales season is often the most important for retailers. Researchers predict holiday ecommerce retail sales to make up 18.9% of total holiday sales this year, up from the year before. of total holiday sales. Total Commerce means going to the customer rather than having the customer come to you.

Shipping 130

Shipping Channel Fulfillment Management 130

lateshipment

NOVEMBER 26, 2021

But it’s so much easier for repeat customers to keep coming back to you. How did the pandemic affect your operations as a business? So what are your strategies to combat that spike in shipping volumes? First thing is to be super transparent with your customers. Even after the auto-ship? Yeah, for sure.

Shipping 130

Shipping Social Media Definition Customer 130

lateshipment

AUGUST 17, 2023

What is Returns Experience Management? E-commerce returns from a business’ PoV aren’t just collecting the shipped-out product back and taking further steps to rectify the issue. Unmanaged returns are a cost center for e-commerce businesses Customers opt for refunds due to the complicated exchange process, leading to losing a sale.

Management 130

Management eCommerce Payment Services Merchant Services 130

lateshipment

DECEMBER 17, 2023

With increased holiday sales comes an inevitable surge in returns and exchanges that could be a challenge post the shopping fiesta of BFCM and Christmas. While this may seem daunting, a well-defined return policy and efficient processes can turn a potential headache into a positive customer experience and build customer loyalty.

eCommerce 130

eCommerce Shipping Costs Shipping Management 130

lateshipment

OCTOBER 12, 2021

And they stay evil and negatively impact your business only when you approach it as something that eats into profits and is a gateway to operational nightmare. So instead of begrudging returns, make it a means to earn customer loyalty and build brand trust, this holiday season. Thus leading to more sales.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

lateshipment

SEPTEMBER 21, 2021

The Pivotal Role of Customer Support in Overall The Post-purchase CX. A staggering 40% of customer support issues are Shipping, Delivery, and Returns related issues occurring in the post-purchase phase of the customer journey. Customers during the Holiday season anticipate their orders with extra diligence.

Customer 130

Customer Shipping Costs Shipping Social Media 130

lateshipment

OCTOBER 12, 2023

Technically Halloween marks the beginning of the holiday season, but BFCM is when a huge chunk of sales happens. When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer. There are various types of shipping options.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

lateshipment

APRIL 28, 2022

While looking for e-commerce retail memes to share with you for laughs (help you relax), I found that a lot of them were only based on marketing, website optimization, sales, etc. Businesses put a lot of time and effort into making the customer hit the ‘buy’ button. Customers track their packages way too often.

eCommerce 130

eCommerce Retail Shipping Social Media 130

lateshipment

SEPTEMBER 8, 2022

Provide timely offers and discounts across different funnel stages to increase your chances of sales and repeat sales and reduce cart abandonment. Enhance your sales game. The holiday season is your chance to make more sales than the rest of the year combined. Provide delightful shipping and delivery experiences.

eCommerce 130

eCommerce Shipping Live Chat Events 130

lateshipment

AUGUST 13, 2021

This means a huge opportunity for your dropshipping store to cross your sales target and break your revenue records. In 2020, the holiday season eCommerce sales in the US are projected to be $135 billion. Since you’re not buying wholesale or committing to someone, you can experiment with different products and see what gets you sales.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

lateshipment

AUGUST 10, 2022

Deliver on time, and if you have sent something wrong by mistake, and the customer is complaining about it, guide them in a proper way and refund or exchange the product. – Derek Bruce, Operations Director at Manchester First Aid Courses. Never compromise on customer service. Highlight the USPs of your brand.

eCommerce 130

eCommerce Social Media Definition Shipping 130

lateshipment

AUGUST 28, 2020

Thereafter, the shopper hits “buy” and selects their preferred payment and shipping options from the choices on your checkout page. You send them a well-crafted order confirmation mail that is to their satisfaction and then proceed to pick, pack, and ship the order out. Increase in customer service inquiries. So far so good.

Improvements 246

Improvements Payment Services Shipping Payments 246

lateshipment

JUNE 30, 2022

Why focus on something that I have no control over and left to the care of the shipping carrier? The order peacefully making its way from the warehouse to the customer’s doorstep is only 50% of the total order experience. Turn the tide in your favor by delivering phenomenal post-purchase experiences. That’s not all.

Shipping Costs 130

Shipping Costs eCommerce Shipping eCommerce Platforms 130

lateshipment

APRIL 23, 2020

It negatively affects sales, profits, and brand reputation, and can significantly harm your business if you don’t have active fraud prevention measures. Fraudsters are leveraging the same technology that merchants are using, making it increasingly easy for criminals to scale their operations. A Little about LateShipment.com.

Merchant Services 242

Merchant Services Payment Services eCommerce Payments 242

lateshipment

NOVEMBER 21, 2021

Despite whatever is going on around the world that is set to impact the global economy, shoppers are expected to spend more with brands this year, as there has been a forecast of close to a 27% increase in e-commerce sales over 2020. But what about customer experience after checkout?

eCommerce 130

eCommerce Shipping Costs Customer Experience Small Business Retail 130

lateshipment

APRIL 21, 2022

The US holiday e-commerce sales hit $206.88 If you remember, BFCM was a time when order volumes were high and shipping carriers were straining to meet delivery promises, increasing the magnitude of the problem multifold for the upcoming Holiday season. Ensuring quality customer support helps you handle all of these without a worry.

eCommerce 130

eCommerce Customer Shipping Costs Shipping 130

lateshipment

APRIL 21, 2022

The US holiday e-commerce sales hit $206.88 If you remember, BFCM was a time when order volumes were high and shipping carriers were straining to meet delivery promises, increasing the magnitude of the problem multifold for the upcoming Holiday season. Ensuring quality customer support helps you handle all of these without a worry.

eCommerce 130

eCommerce Customer Shipping Costs Shipping 130

lateshipment

MARCH 11, 2022

Wayne Dunn has successfully created a global ecommerce network that ventures in wholesaling, D2C, leveraging sustainable private labels & small scale DIY labels on the sales side; while on the other hand have created a system for community building, reforestation, and zero waste systems on the environmental stewardship side.

eCommerce 130

eCommerce Shipping Costs Shipping Marketing 130

lateshipment

MARCH 11, 2022

It wasn’t until 2013-2014 did we finally ship a full container of products. I started working with Lateshipment.com, as you guys had a clear value proposition – there was no cost to having you monitor my shipments. What’s your take on emphasis on customer experience? How do you keep up your customer satisfaction?

eCommerce 100

eCommerce Shipping Costs Shipping Marketing 100

lateshipment

SEPTEMBER 7, 2023

Thus, in this blog, we’ll explore why early preparation is necessary and in order to help you get started, provide you with a comprehensive holiday schedule in the form of a marketing calendar and information on shipping deadlines for the 2023 season. Building excitement and anticipation among your customers takes time.

Shipping Costs 130

Shipping Costs Shipping eCommerce Marketing 130

lateshipment

FEBRUARY 7, 2020

Your efficiency in the last mile determines your commitment to meet your customers’ on-time delivery expectations and make a positive impact on how they perceive your brand. However, unlike giants like Amazon who own their last-mile logistics , almost all online retailers rely heavily on third-party shipping carriers to fulfill orders.

Shipping Costs 214

Shipping Costs Shipping 3dcart Customer Experience 214