365 Retail

MAY 19, 2021

Retail Index report, most notably that the pandemic has accelerated the shift to digital shopping by roughly five years. The more the Internet and e-commerce develop, the more customers will seek real physical and sensory encounters with brands and their products. Valentina Candeloro Director, International Marketing at Mood Media.

Customer Experience 104

Customer Experience Customer eCommerce Consumer 104

RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

Customer Experience 150

Customer Experience Customer Mobile Article 150

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. Last year, it implemented several self-checkout stations for its market concessions.

Retail 178

Retail Clothing Events Games 178

Retail TouchPoints

JULY 20, 2023

When members of the restaurant’s loyalty program hover their palm over the reader, associates can pull up their MyPanera account information, greet the guest by name and provide a customized experience, including palm-based payment.

Payment Services 215

Payment Services Food and Beverages Customer Experience Technology 215

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

Fulfillment 297

Fulfillment Order Fulfillment Shipping Costs Social Media 297

Retail TouchPoints

APRIL 3, 2024

Amazon is removing its cashierless Just Walk Out (JWO) technology from its Amazon Fresh supermarkets and will not deploy the solution in new locations scheduled to open later this year, according to multiple media reports.

Gifts 253

Gifts Technology Retail Customer 253

Retail TouchPoints

AUGUST 11, 2023

Business leaders need to know when it’s appropriate to ask customers for tips, and how much, or risk alienating customers who are fed up with the constant nudging. They report higher rates of feeling manipulated into tipping more than they intended, being pressured to tip for poor service and being asked for tips too often.

Consumer 187

Consumer Payment Services Point of Sale POS 187

Retail TouchPoints

JULY 6, 2022

The ecommerce landscape continues to evolve rapidly and we are committed to working with the best and the brightest to optimize our loyal customer experiences,” said Adam Kronengold, CDO of ABG in a statement. ABG’s share of Bolt will reportedly be “meaningful,” a person familiar with the matter told Bloomberg.

Customer Experience 205

Customer Experience eCommerce Technology Point of Sale 205

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 56

POS B2B Point of Sale Retail 56

Retail TouchPoints

SEPTEMBER 6, 2023

Subscription retailers often face first-party misuse (sometimes called “friendly fraud”), which Visa reports as representing 75% of digital ecommerce chargebacks. According to the LexisNexis True Cost of Fraud Report , every $1 in fraud claims will ultimately cost the merchant approximately $3.75.

Merchant Services 232

Merchant Services Payment Services Subscription Consumer 232

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

Retail TouchPoints

AUGUST 14, 2020

Panelists shared insights from the Salesforce Shopping Index , which collected responses from more than one billion consumers worldwide, and the annual Sixth Edition: State of Marketing Report , which was released this May. Artificial intelligence (AI) is a critical component of successful digital and customer transformation.

Webinar 259

Webinar Consumer Payments Marketing 259

Retail TouchPoints

JUNE 25, 2021

The Verizon 5G Business Report examined the overall application development as well as the major growth areas for 5G adoption in retail, sports/entertainment/media, manufacturing and government/public sector. Redefining the Customer Experience. Adoption as a Short- and Long-Term Business Imperative.

Customer 131

Customer Retail Customer Experience Technology 131

iVend

MARCH 9, 2022

In this article, we’ll explore the ‘back to the store’ phenomenon, and how fashion retailers can position themselves to welcome shoppers back to an amazing in-store customer experience. In the UK, when non-essential retail stores re-opened in 2021, sales volumes rose 9.2%

Fashion 95

Fashion Clothing Point of Sale Customer Experience 95

Retail TouchPoints

APRIL 12, 2024

It’s rare that sales tax issues make the news, and when they do, it’s generally not great for the seller. Earlier this year, things held to form when media in Massachusetts reported a sales tax calculation error on the Walgreens ecommerce website.

Food and Beverages 191

Food and Beverages Payment Services Shipping Costs Travel 191

Retail TouchPoints

DECEMBER 25, 2023

Comparable store sales increased 9%, and the company’s gross margin increased to 58.8%. And if you’re a brick-and-mortar retailer that wants Sephora-sized success, here are three things you can do to deliver the type of exceptional in-store experiences your customers expect. Most retailers can name their top selling items.

Customer Experience 227

Customer Experience Customer Retail Point of Sale 227

Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. Customer service: Encourage all customers to resolve any complaints with customer service. Refunds are far less costly than chargebacks.

Merchant Services 270

Merchant Services Payment Services Payments eCommerce 270

Korona

MARCH 8, 2023

Fraud prevention – the right point of sale should also offer fraud detection services that can help you detect and prevent fraudulent transactions. Plus, all the data can be integrated with your sales ledger and other management tools so that you have a comprehensive view of everything in one place. Let’s dive in!

Payment Services 52

Payment Services Payments POS Point of Sale 52

Retail TouchPoints

OCTOBER 10, 2023

In other words, there’s a good chance some of the experiences within a given channel are working as desired “sometimes.” But traditional reporting means aren’t going to show you the ones that aren’t. But remember: Even a broken clock is correct twice a day. Those opportunities are just “missing.”

Mobile 233

Mobile Retail Social Media Payment Services 233

Korona

AUGUST 3, 2022

By integrating your eCommerce and point of sale system, you can extend your website’s existing functionality and attract a broader audience to your brand. This article discusses the benefits of eCommerce POS integration and how to integrate a point of sale system with your website. Increase sales and revenue.

POS 52

POS eCommerce Point of Sale Payment Services 52

Ecommerce Platforms

MARCH 5, 2023

The Shopify POS is entirely customizable, packed with tools to help you seize more sales, and equipped with everything service and product-focused companies need. Shopify POS is all-in-one solution for point of sale software and hardware. Let’s take a closer look at each solution.

POS 104

POS lightspeed Shopify Payment Services 104

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. Near-term advancements will address current limitations, enhancing customer experience and retailer security.”

Point of Sale 219

Point of Sale POS Payment Services Merchant Services 219

Retail TouchPoints

MARCH 1, 2024

‘Increasingly Personalized, Highly Relevant and Motivational Content’ Noting that Best Buy can attribute “roughly 90% of our revenue to known customers,” Barry explained how the retailer would use its loyalty program to elevate personalization.

POS 261

POS Omnichannel Mobile Improvements 261

Retail TouchPoints

JUNE 4, 2021

Consumer preference for contactless retail experiences is expected to remain the norm post-pandemic. A Capgemini report , COVID-19 and the Age of the Contactless Customer Experience , noted that “the trend towards touchless interactions is reflected strongly in retail spending patterns over the course of the pandemic.”

Payment Services 163

Payment Services Payments Small Business Retail Technology 163

Ecommerce Platforms

JANUARY 12, 2023

Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing. After all, a good point of sale system needs to combine a fantastic range of checkout features, with ease of use, and budget-friendly pricing.

POS 104

POS Payment Services lightspeed Shopify 104

Ecommerce Platforms

JANUARY 12, 2023

Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing. After all, a good point of sale system needs to combine a fantastic range of checkout features, with ease of use, and budget-friendly pricing.

POS 104

POS Payment Services lightspeed Shopify 104

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 217

Shipping Costs Improvements Live Chat Retail 217

Mi9

AUGUST 24, 2021

Neil Moses has been named to The Software Report’s Top 50 SaaS CEOs for 2021. Through business acumen, strong leadership, and an unwavering commitment to customer success, Neil has been instrumental in building our company into the pioneer it is today.”. About The Software Report. Recent Posts.

eCommerce 40

eCommerce Retail Fulfillment Banking 40

iVend

OCTOBER 10, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Customer experience – with less discretionary spend, customers are going to be even more influenced by good value, and by retailers who make the shopping experience easier and more engaging.

Technology 98

Technology POS Retail Gifts 98

Korona

OCTOBER 4, 2022

In-depth customer relationship management and reporting. What to consider when choosing a point of sale supplier for coffee shops. Customer Facing Display To Improve Customers Checkouts. The right features in a point of sale system can help coffee shops stand out and build customer loyalty.

POS 52

POS Payment Services Merchant Services Point of Sale 52

Retail TouchPoints

MAY 27, 2022

The training “ensures staff have a safe place to learn and fail before selling to real customers,” said Vrålstad, adding that the gamified approach “inspires employees to repeat their training multiple times — the most important factor in making knowledge stick.”. for associates at several large consumer electronics retailers.

Electronics 259

Electronics Consumer Electronics Games Point of Sale 259

Retail TouchPoints

JULY 27, 2020

Earlier this year, we released a report, titled “The Best Vision is Insight,” outlining our predictions for the top retail trends of 2020. Faster checkouts can reduce long lines conditioned by social distancing, while the greater cleanliness associated with contactless appeals to consumers reluctant to touch anything at the point-of-sale.

Payment Services 178

Payment Services eCommerce Small Business Retail Retail 178

iVend

OCTOBER 16, 2023

. ** Shallower sales growth – whilst experts are predicting growth in holiday sales compared to last year, they’re seeing a shallower trajectory than in the past, due to inflation and the cost of living crisis. Retailers can make the most of this trend with promotions focussed on celebrations, festivities and events.

POS 98

POS Payment Services Payments Omnichannel 98

RetailMinded

MARCH 10, 2022

It is not simply a matter of digital vs. physical anymore but rather it’s about how a brand can leverage all avenues in which their business connects to customers to deliver that truly remarkable customer experience journey. The Value of Modern POS. The post WHAT IS FUELING THE REBIRTH OF PHYSICAL STORES?

POS 98

POS eCommerce Payment Services Fulfillment 98

Retail TouchPoints

AUGUST 29, 2023

The cashierless tech has been making inroads at a number of different retailing venues: Sainsbury’s deployed the Just Walk Out technology at a convenience store in November 2021 ; In March 2023 , the technology was reportedly expanding to 200 Panera Bread locations; and Six Flags and Coors Field added Amazon’s cashierless tech in May 2023.

Payment Services 191

Payment Services Technology Retail Point of Sale 191