Retail TouchPoints

SEPTEMBER 21, 2023

For one, an efficient AI-driven system can mean timely updates, personalized product recommendations and proactive assistance, making the wait for our desired items less tedious and more delightful. But there’s a flip side: an overly aggressive AI might feel intrusive, turning our joyful shopping experience sour.

eCommerce 263

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 263

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

lateshipment

MAY 28, 2020

You would most certainly not accept an excuse like “We outsource our shipping needs to FedEx, UPS, or DHL, so please check with the shipping carrier.” Now put your customer in the same situation. Neither do they help in improving customer satisfaction. You would surely not order from the same business again.

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

Retail TouchPoints

OCTOBER 1, 2021

Outsourcing fulfillment occurs when a business hires a third-party provider to manage some or all aspects of the logistics process, which can include storing inventory, fulfillment of orders, producing items and shipping orders. The Power of Outsourcing: Netflix x AWS Case Study. Advantages of Outsourcing.

Supplies 267

Supplies Shipping Costs Fulfillment Shipping 267

Smile.io

MAY 26, 2023

Where the Target Circle rewards program hits the bullseye Target’s dedication to providing an excellent customer experience pays off in a big way for many aspects of their rewards program.  Mobile-friendly experiences are those that take the value customers can get on their computers and mirror it on their phones.

Payment Services 46

Payment Services Mobile Shipping Costs Customer Experience 46

Retail TouchPoints

APRIL 1, 2022

For retailers, this creates ample opportunity to engage their customers using untapped touch points. Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content. A recent study found that 63% of U.S.

Retail 233

Retail Shipping Costs Fulfillment Shipping 233

Groove

APRIL 1, 2022

That being said, it’s important for eCommerce stores to accommodate their customers’ preferences when shopping online. In this guide, we’re outlining the importance of a few variables — packaging, shipping and fulfillment — as well as strategies to help your eCommerce store drive CPG growth. Read on for more!

Merchant Services 195

Merchant Services Consumer Shipping Costs Drop Ship 195

Algopix

JANUARY 22, 2024

This comprehensive guide will explore proven techniques to maximize repeat purchases and cultivate customer loyalty on Amazon. Harnessing the Power of Repeat Purchases The value of repeat customers to an eCommerce business cannot be overstated. According to a study by Deloitte, repeat buyers spend 67% more than new customers.

eCommerce 110

eCommerce Shipping Costs Payment Services Social Media 110

Retail TouchPoints

SEPTEMBER 11, 2020

Out-of-stocks have bumped up over the past two months, and “we’re flying in a lot of products we would normally have shipped by boat,” she added. Bentzen said YOTTAA , a cloud-based acceleration platform for e-Commerce, helped The Company Store maintain an optimal customer experience despite a traffic surge. “We’re

eCommerce 160

eCommerce Customer Experience Shipping Costs Mobile 160

Retail TouchPoints

DECEMBER 22, 2021

Ecommerce brands are desperately looking for people with expertise in merchandising, customer experience, site design, conversion optimization and countless other roles, but the available talent pool simply doesn’t exist. Many brands will no doubt pass that cost on to the consumer, as industry insiders recommend.

eCommerce 281

eCommerce Shipping Costs Shopify Conversion Optimization 281

lateshipment

JULY 17, 2020

Visitors who make it to case studies or reviews are more likely to eventually buy your product. Why focus on customer retention , and not just increasing the number of new visitors? UX plays a big role in customer retention. Use (interactive) content people can engage with to create unique experiences every time they stop by.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

lateshipment

AUGUST 13, 2021

Dropshipping is a method to fulfill orders by listing products online and passing them to a third-party supplier responsible for shipping them to the customers. This is because these products are already discounted, and engaging in returns or refunds can get expensive given the shipping and logistics involved.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

Groove

FEBRUARY 8, 2020

With different shopping cart platforms offering a variety of options across the board, how do you choose which checkout experience will convert more for your business? This blog offers recommendations from an emotional shopping approach. The other way relates to the speed at which a customer can successfully complete the checkout.

eCommerce 293

eCommerce Merchant Services Shipping Costs Shopping Carts 293

lateshipment

NOVEMBER 27, 2022

You can also extend providing summary to the other steps in the checkout process in terms of product price, payment method, shipping options, etc. Once the customer adds items to their cart, redirect them to section of the checkout process, where they can take a look at the order summary. Motivate your customers to make that decision.

eCommerce 130

eCommerce Merchant Services Shipping Costs Payment Services 130

ESW

JULY 6, 2023

What the Customers Say Not only do Amazon shoppers report high satisfaction with their experiences, but customer feedback for other retail sites suffers as a result. Customers don’t have to have a bad experience to be dissatisfied with a brand’s online store. They just have to have a non-Amazon experience.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

UpSellIt

JULY 13, 2023

Omnichannel Retailing Omnichannel retailing provides a unified and enhanced customer experience by leveraging the strengths of different channels and eliminating friction points throughout the customer journey. Tailor promotions, recommendations, and messages based on your customers’ preferences and behaviors.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

lateshipment

MARCH 15, 2021

You would most certainly not accept excuses like “We outsource our shipping needs to FedEx, UPS, or DHL, so please check with the shipping carrier.” Since the onus is now on you provide a great post-purchase experience, you end up spending up to 20% more on shipping costs than you should. Final Word.

Shipping Costs 130

Shipping Costs Customer Retention Social Media Shipping 130

Omnisend

MAY 5, 2021

However, the extra load on shipping companies and the desire to slowly reintroduce foot traffic to physical stores have driven a new phenomenon, something that bridges the gap between offline and online experiences. Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

Kissmetrics

NOVEMBER 23, 2020

A study by Podium found consumers won’t engage with businesses that have less than a 3.3-star Likewise, Podium found consumers aren’t only concerned with price; they also want a good buying experience, and most are willing to pay up to 15% more to ensure that happens. Provide a Great Customer Experience. star rating.

eCommerce 307

eCommerce Consumer eCommerce Platforms SEO 307

Inflow Insights

OCTOBER 14, 2021

Before anything else, we recommend scaling content production to target all of your important customer segments. When you produce content that’s personalized to your most important customer segments, your audience will be more likely to find and respond well to that content. Publish unique case studies.

B2B 107

B2B eCommerce Marketing eCommerce Marketing 107

GetElastic

FEBRUARY 8, 2019

The customer is the primary focus; hence, businesses need to synchronize needs with that of the consumer. After all customer satisfaction is the main priority, to increase sales. The omnichannel customer experience involves multiple touchpoints in various locations and combinations.

Mobile 167

Mobile Web Design Omnichannel Shipping Costs 167

ESW

OCTOBER 5, 2020

An updated 2016 study by the Baymard Institute found 18% of consumers abandon their cart because they don’t trust the site with their payment information. Make sure to tell users exactly what to expect when they unpack their shipped parcel by giving them an order review summary just before completing checkout.” Saleh has a point.

Payment Services 78

Payment Services Customer Live Chat Shipping Costs 78

Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. It’s also frequently done with expensive electronics and computers.

Shipping Costs 149

Shipping Costs Merchant Services eCommerce Accessories 149

Smile.io

MARCH 20, 2024

The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases. A recent study revealed that 90% of companies offer some sort of loyalty program.

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

BigCommerce

NOVEMBER 16, 2017

Putting an effective ecommerce shipping strategy in place is one of the most impactful steps you can take to grow your business online. Of course, while shipping can be a powerful point of differentiation for your brand, it’s important to make sure that your company can actually act on the strategy. Ecommerce Shipping Best Practices.

Shipping Costs 420

Shipping Costs Shipping Merchant Services eCommerce 420

BigCommerce

MARCH 30, 2018

In fact, Amazon’s Subscribe and Save subscription service is the most used subscription service in the world, according to a McKinsey study. According to a study by McKinsey in February 2018, subscription ecommerce services are popular among young, wealthier populations. Word of mouth recommendations. Customer experience.

Subscription 345

Subscription Payments eCommerce Payment Services 345

Omnisend

APRIL 25, 2021

Choose marketing software that features the following characteristics, which are essential to enabling the automation that will power efforts: Captures comprehensive customer data Employs workflows Delivers robust reporting Segments customers based on behavior. Look for a provider that can facilitate an omnichannel customer experience.

Shipping Costs 78

Shipping Costs Retail Recommendation Gifts 78

Kissmetrics

MARCH 1, 2021

Most importantly, they value the opinions left by people who have had a first-hand experience with you. That’s where Google Customer Reviews come in. They help search engines know which businesses to recommend to users. Google Customer Reviews also helps users decide which brands to do business with. Offer a Solution.

Customer 277

Customer Merchant Services eCommerce Social Media 277

UpSellIt

FEBRUARY 13, 2019

Focus On Your Customer Experience. 94% of customers report staying loyal to brands that provide a good customer experience. There are many aspects of a company’s customer experience, but in the end, they boil down to ease of use. One area where ecommerce often lags is customer service.

Customer Loyalty 61

Customer Loyalty Shipping Costs Customer Shipping 61

Omnisend

MARCH 29, 2021

Try Omnisend free for 14 days and use marketing automation to create a better customer experience! If the past few years have taught us anything, the omnichannel customer is here to stay. What’s more, according to another study by Adobe, 49% said they had greater brand loyalty when they interacted with personalized content.

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

Retail TouchPoints

MARCH 14, 2023

These include not just costly shipping and processing fees but also the extra promotions or liquidations needed to move excess inventory. Fighting Fraud Shouldn’t Affect Legitimate Customers No returns policy, whether generous or strict, can help retailers fight back against another major returns challenge: fraud. billion annually.

Shipping Costs 221

Shipping Costs Retail Fulfillment Channel 221

Omnisend

MAY 9, 2023

Reading Time: 11 minutes Why write an apology email to customers? While mistakes like a wrong email or delayed shipment are all too common in the business world, they can lead to a negative customer experience. And, two bad experiences are enough for 86% of customers to switch their loyalties.

Customer 78

Customer Payment Services Shipping Costs Shipping 78

Omnisend

MAY 9, 2023

Reading Time: 11 minutes Why write an apology email to customers? While mistakes like a wrong email or delayed shipment are all too common in the business world, they can lead to a negative customer experience. And, two bad experiences are enough for 86% of customers to switch their loyalties.

Customer 78

Customer Payment Services Shipping Costs Shipping 78

SellBrite

FEBRUARY 27, 2019

Specifically, both use unique, custom-made product packaging design as a tangible representation of what they each stand for. Both brands have managed to create the expectation of exceptional customer experience and quality—with their packaging. Carry the online customer experience into the real world.

eCommerce 139

eCommerce Social Media Magazine Subscription 139

Kissmetrics

MARCH 29, 2018

Ignore your current website for the moment and spend time thinking about it from the customer’s perspective. Regardless of your ecommerce vertical, a customer is going to return if two things are true: You reliably fulfill their needs (Customer Experience). These all contribute towards meeting the customers’ needs.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

GetElastic

JANUARY 28, 2020

Following are key elements to constructing a holistic ecommerce strategy, that is predicated on being very customer centric : Understanding the “Jobs to Be Done” concept Discovering customer roles/personas Conducting a Readiness Assessment/Gap Analysis Prioritizing key initiatives into a customer centric roadmap.

eCommerce 183

eCommerce Customer B2B Shipping Costs 183

RTP blog

APRIL 16, 2018

When your fraud screening program sorts reliable customers from fraudsters, you get useful and evolving datasets that you can use to pinpoint your good customers’ demographics. Your valid-customer data can help you give them what they want by finely tuning your offers to their shopping history with your store.

Shipping Costs 150

Shipping Costs Merchant Services Customer eCommerce 150