Retail TouchPoints

MARCH 22, 2023

Gamestop reported its first quarterly profit in two years for Q4 2022, which ended Jan. Rather than stand still, we pivoted last year to cut costs, optimize inventory and focus on enhancing the customer experience,” said Matt Furlong, CEO of Gamestop on a call with investors. “We The retailer reached net income of $48.2

Shipping Costs 235

Shipping Costs Games Operations Shipping 235

BigCommerce

NOVEMBER 16, 2017

Putting an effective ecommerce shipping strategy in place is one of the most impactful steps you can take to grow your business online. Of course, while shipping can be a powerful point of differentiation for your brand, it’s important to make sure that your company can actually act on the strategy. Ecommerce Shipping Best Practices.

Shipping Costs 420

Shipping Costs Shipping Merchant Services eCommerce 420

Algopix

JUNE 22, 2023

In the ever-expanding world of e-commerce, shipping management plays a vital role in ensuring the seamless movement of goods from the seller to the buyer. To meet the demands of an increasingly competitive market, businesses require efficient shipping management software that can streamline their operations.

Shipping Costs 100

Shipping Costs Shipping Operations Management 100

Retail TouchPoints

FEBRUARY 15, 2023

Direct-to-Consumer (DTC) brands are constantly stuck between creating indelible customer experiences and turning profits on those relationships. Building a Data Pipeline from Scratch is a Time (and Money) Drain A lot of DTC companies rely on out-of-the-box reports and dashboards from companies like Shopify, NetSuite, Google and Meta.

Customer Experience 239

Customer Experience Customer Shipping Costs Customer Data 239

lateshipment

JULY 15, 2022

Yet they do not captivate customers like same-day delivery or free shipping promises do. But.but…keeping deliveries on time is not so easy, given that on-time delivery is in the hands of your shipping partner. In such situations, it is natural to ensure a better performance from the shipping carrier that you’re using.

Shipping Costs 130

Shipping Costs Shipping Merchant Services eCommerce 130

lateshipment

DECEMBER 4, 2021

The pandemic has largely disrupted holiday shipping in 2021, with a surge in online purchases, record shipping costs, port congestion, and inventory shortage. An Analysis of Shipping Performance by FedEx and UPS in 2021 Right Before the Holiday Season. While 15.34% of packages shipped to Illinois via FedEx faced the most delays.

Shipping Costs 130

Shipping Costs Shipping eCommerce eCommerce Platforms 130

Retail TouchPoints

AUGUST 9, 2022

Walmart already has removed shipping minimums and added six months of Spotify Premium access to its incentives, as well as offered perks unmatched by Prime like gas station discounts. The potential move is part of an effort to build relationships with shoppers outside of Walmart stores.

Shipping 221

Shipping Operations Retail Customer Experience 221

Retail TouchPoints

NOVEMBER 10, 2022

The eBay Ads holiday report found that shoppers still plan to spend despite high inflation and the ongoing threat of a recession: more than two-thirds ( 71% ) of 2,000 U.S. Looking at year-over-year behavioral changes among eBay shoppers specifically, the report found that 92% plan to do most of their shopping online.

Gifts 247

Gifts Social Media Shipping Costs Consumer 247

Optimizely

MAY 14, 2018

If you think you can compete with Amazon by slashing your prices, taking products off the site, or cutting your shipping costs, think again. Your customers are already shopping on Amazon, and they’ll likely continue to do so whether you sell there or not.

Customer Experience 150

Customer Experience Shipping Costs Customer Shipping 150

Ecommerce Platforms

NOVEMBER 3, 2022

The best Shopify shipping apps can be a powerful tool for ecommerce business owners. After all, one of the most important steps in developing a community of dedicated customers, is making sure you can get orders to the right people, at the best possible time. What are the Best Shopify Shipping Apps? Go to the top.

Shipping Costs 104

Shipping Costs Shipping Fulfillment Shopify 104

Ecommerce Platforms

MAY 15, 2023

In today’s Shippo review, we’re taking a behind-the-scenes look at a popular shipping and fulfillment service for today’s growing ecommerce market. Created to give every merchant access to the tools and technologies they need to deliver amazing service, Shippo serves more than 100,000 customers worldwide. What is Shippo?

Merchant Services 104

Merchant Services Shipping Costs Shipping Live Chat 104

Retail TouchPoints

FEBRUARY 5, 2024

And yet that’s exactly what Amazon is doing with its Ships in Product Packaging (SIPP) program, which, as the name suggests, allows products to ship in their original box or bag without any added Amazon packaging. As a result, in 2022, 11% of packages globally were shipped without Amazon packaging , amounting to millions of deliveries.

Shipping Costs 270

Shipping Costs Fulfillment Shipping Customer Experience 270

ESW

FEBRUARY 1, 2024

Nearly 3 in 4 shoppers (74%) reported buying clothing online. And the third most purchased category is cosmetics with 42% reporting they had bought beauty products online. But to succeed, brands must localise the customer experience. The post Global Voices Report: The German Ecommerce Market appeared first on ESW.

eCommerce Marketing 78

eCommerce Marketing eCommerce Marketing Payments 78

BigCommerce

JULY 19, 2018

Whether you compare it to grocery stores, convenience stores, or independent wine shops, winery D2C shipping continues to be the leading retail channel. According to the 2018 Direct-to-Consumer Wine Shipping Report , there are two primary reasons for this growth. A shipper’s license for each state to which you plan on shipping.

Shipping Costs 263

Shipping Costs Shipping eCommerce Merchant Services 263

Retail TouchPoints

SEPTEMBER 13, 2023

It would fulfill and ship out orders only for them to be reported weeks or months later as fraudulent, ultimately saddling this brand with both the loss of goods and chargeback fees. Tackling issues that affect the overall customer experience is crucial. Gaurav Mittal is the EVP of Ethoca , a Mastercard company.

Shipping Costs 238

Shipping Costs Payment Services Banking Retail 238

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. However, they are now being prized for their practical capabilities as well: 38% cited faster, more cost-effective shipping, up from 21% in 2022.

Fulfillment 264

Fulfillment Shipping Costs Omnichannel Retail 264

Ecommerce Platforms

MARCH 3, 2022

Whether your company is in Canada or you'd like to ship to Canadian customers, it's important to find a Canada-focused fulfillment service that provides fast shipping, high-quality storage environments, and affordable rates. From Canada to the US, and Europe to Australia, there are no limits to where you store and ship products.

Shipping Costs 104

Shipping Costs Merchant Services Fulfillment Shipping 104

Retail TouchPoints

OCTOBER 23, 2023

Fortunately, the labor disputes were resolved before any major disturbance to the economy, but the situation has forced brands — and any business that relies on national carriers — to reconsider their shipping strategy by embracing a multi-carrier approach. How fast and reliable is the delivery service?

Shipping Costs 243

Shipping Costs Shipping Customer Experience Operations 243

Retail TouchPoints

MAY 27, 2024

Make sure your mobile customer experience is optimized. With 64% of online shoppers completing at least half of their customer service on mobile devices, a mobile-first experience is mandated. Saving money means free return shipping, essential for three in four surveyed shoppers.

Live Chat 197

Live Chat Customer Social Media eCommerce 197

ESW

JUNE 14, 2023

Finding the right warehouse and shipping provider can be a challenge for any brand with a DTC ecommerce channel. Here are eight factors and criteria every beauty brand should consider when selecting a warehouse and shipping provider. But for beauty brands, the task is even more daunting. Clearly, visibility is in.

Shipping Costs 78

Shipping Costs Shipping Online Catalogues Supplies 78

Ecommerce Platforms

AUGUST 4, 2020

Love it or hate it, shipping is an essential element to any ecommerce operation, and when done well, it's another opportunity to wow your customers. In the era of Amazon Prime, consumers now expect reliable and exceedingly fast shipping times. This is why engaging a reliable fulfillment solution is imperative.

Shipping Costs 151

Shipping Costs Shipping Merchant Services eCommerce 151

Retail TouchPoints

AUGUST 10, 2020

Space vacated by JCPenney , Sears and other anchor retailers in Simon Property Group malls could be turned into Amazon distribution centers, according to reports of talks between the two companies reported by The Wall Street Journal. The article did not say how many locations were being discussed.

Department Stores 211

Department Stores Article Shipping Other 211

Ecommerce Platforms

JUNE 17, 2020

We believe that the best shipping software incorporates elements like steep carrier discounts, various shipping methods, and integrations with ecommerce platforms and marketplaces. If you're a small business owner, shipping software is essential for keeping customers happy. What is Ecommerce Shipping. Go to top.

Shipping Costs 104

Shipping Costs Shipping Merchant Services eCommerce 104

Retail TouchPoints

APRIL 26, 2024

Measuring and reporting on Environmental, Social and Governance (ESG) performance serves as a cornerstone of sustainable packaging practices. For over a decade, Charles Haverfield has led US Packaging & Wrapping from a customer-driven approach, ensuring employees and management understand how to identify needs before and after a purchase.

Consumer 162

Consumer Shipping Costs Shipping Supplies 162

BigCommerce

SEPTEMBER 12, 2017

Get this entire report in a PDF version for further reading, research and action. Get your free comprehensive omnichannel report now. Omni-channel marketing, then, becomes more about providing an experience — the omni-channel customer experience — transcending any one medium and simply providing shoppers what they want, when they want.

Channel 420

Channel Shipping Costs Consumer Multi-channel 420

Retail TouchPoints

MAY 17, 2023

Domini Impact Investments has called for an independent audit into worker safety and well-being at Dollar General, while United Church Funds is seeking the creation of a wages and inequality report on Dollar Tree. The retailer added more than 10,000 net-new jobs in 2022. Additionally, while the retailer’s workforce is 67.8% female and 55.2%

Shipping Costs 241

Shipping Costs Supplies Shipping Customer Experience 241

Retail TouchPoints

AUGUST 7, 2023

A few days before reporting Q2 earnings, Wish also announced plans to cut approximately 34% of its workforce, or about 255 employees, in order to “refocus the company’s operations.” The trade-off is long shipping times, another thing Wish is working hard to improve. Reducing shopping and shipping friction.

Shipping Costs 207

Shipping Costs Merchant Services Payment Services Shipping 207

BigCommerce

JUNE 22, 2017

Based on that feedback, we have now updated the UX, data accuracy and resource guides for our 11 out-of-the-box analytics reports and 18 Insights reports customers can use on a recurring subscription payment modal. That’s a total of 29 total reports available to BigCommerce customers. BigCommerce Insights Reports.

eCommerce Analytics 402

eCommerce Analytics BigCommerce eCommerce Shipping Costs 402

iVend

OCTOBER 7, 2021

Customer experience is the retail ‘holy grail’ – the all-important goal that retailers must achieve to be successful. I’ve written about customer experience on numerous occasions this year – citing it as one of the top four priorities for retailers in 2021. I’m not telling you anything new there.

Customer Experience 52

Customer Experience Customer Shipping Costs Fulfillment 52

365 Retail

MARCH 19, 2024

Hokodo has released a report that explores the habits and e-commerce expectations of business buyers. 44% said that more transparency is needed around shipping costs and other fees, 43% said that customer support needs improvement and 39% said that e-commerce checkouts need to be faster and simpler.

eCommerce 52

eCommerce Payments B2B Merchant Services 52

Retail TouchPoints

OCTOBER 13, 2022

Goubert will report to Ayr’s Founder and CEO Jonathan Sandelman. Goubert was President and Chief Customer Officer at NMG, where he was responsible for the Neiman Marcus brand as well as all customer touch points. He also spent 15 years at the Louis Vuitton brand, where he successively led the company’s demand planning, U.S.

Operations 301

Operations Supplies Fashion Shipping 301

Ecommerce Platforms

OCTOBER 16, 2019

Shippo Review: An Easy-to-use Shipping Solution for SMB Merchants. No matter how weighty the shipping demands are, a merchant needs a pristine solution to work with. You need an easy, fast, and reliable shipping software you can trust. As you know, these are pretty fast shipping solutions to place reliance on.

Merchant Services 123

Merchant Services Shipping Costs Shipping Payment Services 123

Retail TouchPoints

MARCH 2, 2022

Work from home has been normalized and inflation is an ongoing concern, and 21% of consumers believe life will never return to “normal,” according to Resonate’s State of the Consumer 2022 report. What may be less immediately obvious is that this group is 80% more likely to shop from DTC brands that will ship directly to their homes.

Social Media 202

Social Media Shipping Costs Consumer Channel 202

Retail TouchPoints

SEPTEMBER 8, 2023

In addition to a host of other factors, the ability to offer fast delivery when customers search for a product or see it in a social ad has driven many retailers to prioritize promising as a key capability of their tech stacks. As we know, in this day and age, most retail sales are influenced by the digital experience or executed online.

Shipping Costs 205

Shipping Costs Omnichannel Merchant Services Fulfillment 205

lateshipment

OCTOBER 3, 2023

Customer service is an extremely critical function for any business and Zoho Desk is a powerful tool to help you orchestrate customer support flows of the highest quality to ensure standout customer experiences that inspire fierce loyalty. Now, here’s the deal.

Shipping Costs 130

Shipping Costs Customer Experience Shipping eCommerce 130

Retail TouchPoints

SEPTEMBER 19, 2023

This created a ripple effect for retailers that were experiencing a higher volume of ecommerce orders and had to leverage stores as fulfillment centers to process and ship online orders. As stores were closer to consumers in the “last mile,” orders shipped from stores were able to arrive much more quickly and cost effectively.

Omnichannel 254

Omnichannel Shipping Costs Operations Fulfillment 254

lateshipment

MARCH 9, 2020

Customer engagement is a much-loved term and a cornerstone of most businesses. It’s a ll about communicating with customers when it matters and forging relationships that last. Every business aims to give its customers the best possible customer experience.

Customer 246

Customer Shipping Merchant Services Customer Experience 246