Harnessing the Potential of Returnless Refunds to Improve Profitability and Customer Experience
Retail TouchPoints
MARCH 6, 2024
Circumstances aren’t always ideal, though, and the tools brands need aren’t always within immediate reach. This approach — where customers are refunded without being required to return an unwanted item — has its place, but it’s not a blanket solution. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S.
Let's personalize your content