Kissmetrics

JUNE 15, 2017

Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. Here’s the problem: companies drive customers away with poor customer retention initiatives (or a complete lack of a customer retention strategy!).

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

lateshipment

APRIL 2, 2021

Now and then there come new trends that shape the industry for the future. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . eCommerce works exactly the same way.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. It leverages hyper-localized search combined with millions of product attributes to recommend products.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Omnisend

AUGUST 18, 2021

As a marketer, you’re probably well aware of the importance of a good customer retention strategy. We know that it’s easier, cheaper, and more profitable to keep an active base of loyal customers rather than constantly acquiring new ones. With this in mind, it makes sense that customer retention is high on the priority list.

Customer Retention 148

Customer Retention Customer eCommerce Customer Loyalty 148

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 88

Customer Customer Retention Social Media X-cart 88

Groove

DECEMBER 3, 2020

HubSpot automated workflows can be used to promote new content, capture abandoned carts , follow-up with customers post-purchase and so much more. Use an eCommerce workflow to attract your audience with welcome emails, product recommendations and so much more. Engaging With Your Audience. Request a product sample?

X-cart 221

X-cart Customer Retention Shopping Carts eCommerce 221

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? Including customer success stories is a great way to inspire new customers to strive for that success in their own fitness journey.

Customer Loyalty 69

Customer Loyalty Customer Travel Customer Retention 69

GetElastic

SEPTEMBER 15, 2021

Below are some of the major customer-driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers.

B2B 146

B2B eCommerce Customer SEO 146

Kissmetrics

JANUARY 17, 2022

Keep in mind that different approaches might be more effective based on your audience, industry, and business model. A popular use for such messaging is product recommendations, like this one from Groupon , which focuses on pampering experiences a customer may appreciate. Product Recommendations. Segmentation.

Marketing 273

Marketing Recommendation Social Media Improvements 273

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

RetailMinded

JULY 8, 2021

Although digital marketing is already a familiar and staple strategy for many establishments, some industries and businesses are still reluctant to engage in this approach. Increases Customer Loyalty . The cost of acquiring and converting new customers is higher than the cost of retaining existing customers.

Marketing 106

Marketing Retail Customer Loyalty Social Media 106

Smile.io

JULY 7, 2023

Loyalty Landscape: If Your Business Can’t Survive Without Ads, it’s Dead What would happen if you turned off all your ads? Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. Blog Mike Rossi 2. Blog Jonathan Roque 4.

Customer Retention 87

Customer Retention Blog Customer Experience Jewelry 87

RetailMinded

SEPTEMBER 30, 2023

Implementing Tailored Recommendations and Offers The algorithmic prowess of data-driven insights not only tailors recommendations but also optimizes the marketing efficiency ratio , ensuring that marketing resources are utilized effectively to resonate with consumers’ desires.

Customer 96

Customer Retail Customer Retention Recommendation 96

Wiser

SEPTEMBER 27, 2023

Lastly, well-constructed customer satisfaction surveys can provide valuable data that guides strategic decisions. Businesses gain insights that can help identify trends, measure the impact of recent changes, measure customer satisfaction, and compare performance against industry benchmarks.

Customer 146

Customer Retail Customer Retention Improvements 146

Payoneer

FEBRUARY 22, 2019

While bringing in new customers is important, over 40% of a business’s profits come from existing customers. As a result, customer retention is just as important, if not more so, then acquisition. Put Customer Experience First. Implement a VIP Program.

Customer Retention 20

Customer Retention Customer Shipping Costs Social Media 20

Retalon

SEPTEMBER 24, 2020

In truth, while the need for these drastic changes may have been highlighted by the pandemic, the retail industry has been decisively moving to adapt new technology for a while. Industry leaders relied on advanced data analytics software to drive top-line growth and improve speed, cost, flexibility, and sustainability across the supply chain.

Fashion 41

Fashion eCommerce Supplies Customer Retention 41

Optimizely

JULY 31, 2018

They stand out from the rest by offering concrete advice, interviewing the brightest minds in the industry, and consistently delivering those “lightbulb moments” that make audience members sit up and take notice. The bi-weekly ecommerce news roundups are also the perfect way to stay on top of what’s happening in the industry.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

MagentoBrain

MARCH 20, 2023

Respond promptly to customer inquiries and complaints, offer personalized recommendations and special promotions, and solicit feedback from customers to improve your store. Consider implementing a customer loyalty program to reward repeat customers and incentivize customer retention.

Small Business Retail 52

Small Business Retail Payment Services Shipping Costs eCommerce 52

BigCommerce

FEBRUARY 1, 2018

So, we’ve put together a quick hit list that will enable you to be more productive and stay up-to-date on your industry. Google Alerts : Get email notifications at whatever cadence you’d like any time Google finds new results on your industry, competition, related news and more. Productivity Tips for Business Owners.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.

Shipping Costs 79

Shipping Costs Shopify Customer Loyalty Merchant Services 79

Ecommerce Platforms

MARCH 14, 2023

Instead, the company offers tailored curated selections of applications and tools for ecommerce within specific industry environments. Evercommerce believes the key to success in any industry starts with having the right software, which is why it builds a perfect mix of software solutions for each vertical.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Smile.io

JUNE 1, 2022

Sure, a fantastic product will give you a head start when it comes to loyalty, but it doesn’t guarantee anything. Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate.

Customer Experience 90

Customer Experience Improvements Customer Customer Retention 90

Omnisend

APRIL 26, 2021

With more and more people shopping online each year, the global ecommerce industry is booming like never before. Enter, home goods and furniture ecommerce, an industry that’s booming online, as more people are staying at home and taking care of their nests. In 2020, the furniture industry grew to $115.2 Reading Time: 9 minutes.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

RetailMinded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Social Media 52

Social Media Customer Retention Subscription Retail 52

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Based on our data at Smile.io , 35% of an ecommerce store’s revenue comes from the top 5% of customers. Some of the best loyalty programs are just as recognizable as the brand.

Customer Loyalty 78

Customer Loyalty Customer Jewelry Social Media 78

Ecommerce Platforms

FEBRUARY 25, 2019

The subscription industry has grown by more than 100% in the last five years. Subscriptions work well if you provide products that customers need to reorder regularly. However, combining referral marketing tactics, user-generated content and customer loyalty helps subscription businesses grow. Customer retention.

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Optimizely

JULY 2, 2019

Unfortunately, at each step along the customer journey, there’s an opportunity for buyers to decide they’re not interested in buying and drop out of your ecommerce sales funnel. The only way to succeed in today’s cutthroat ecommerce industry is by having a smooth experience that delights and engages consumers every step of the way.

eCommerce 240

eCommerce X-cart Improvements Channel 240

Smile.io

MAY 15, 2023

This makes impulse buyers particularly prone to shopping in industries that are rapidly changing, such as fashion, beauty, and technology. Blog Jonathan Roque Impulse shoppers are receptive to recommendations and are always looking for their next exciting purchase.

Shipping Costs 81

Shipping Costs Arts Blog Social Media 81

365 Retail

NOVEMBER 14, 2022

Meticulous sales and stock forecasting will put you in the strongest position to drive efficiency and beat your competition – consider monthly and annual sales data and industry trends to build reliable projections. A strategy to help do this is product bundling: offering items that are commonly bought together to your customers.

Payment Services 57

Payment Services Shipping Costs Merchant Services Order Fulfillment 57

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. The next step is customer engagement.

Customer Retention 75

Customer Retention Customer Social Media Merchant Services 75

Smile.io

OCTOBER 25, 2023

Decide what you will reward points for Step 3: Give your loyalty program a name  Step 4: Decide what your points and rewards are worth  Step 5: How many points do I give for actions  Step 6: Create a visual explainer page Why Smile.io Creating a loyalty program with Smile takes minutes and requires zero coding experience.

Shopify 73

Shopify Social Media Blog eCommerce 73

Smile.io

OCTOBER 31, 2023

of all shoppers at stores running Smile were repeat customers.    BFCM is about building relationships with your customers and sparking customer loyalty. This means that nearly 40% of customers were returning to place at least their second order. Itzy Ritzy’s Ritzy Rewards program explainer page.

Customer Retention 53

Customer Retention Customer Social Media Events 53

RetailMinded

JULY 29, 2023

In this article, I will explore the rapidly changing retail industry and analyze the current trends influencing its future. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing. So let’s get to it!

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

In this article, I will explore the rapidly changing retail industry and analyze the current trends influencing its future. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing. So let’s get to it!

Payment Services 52

Payment Services Consumer Retail Social Media 52

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Retalon

FEBRUARY 15, 2024

These retail analytics insights, a crucial aspect of broader retail data insights, not only shed light on optimizing inventory and enhancing customer engagement but also carve pathways for impactful pricing strategies. Strategic thinking to foresee industry trends and adapt accordingly.

Retail 41

Retail Operations Information Customer Loyalty 41