Kissmetrics

JUNE 15, 2017

Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. Here’s the problem: companies drive customers away with poor customer retention initiatives (or a complete lack of a customer retention strategy!).

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

lateshipment

APRIL 2, 2021

Now and then there come new trends that shape the industry for the future. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . eCommerce works exactly the same way.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Smile.io

OCTOBER 27, 2021

The battle between customer loyalty versus acquisition is one that all growing brands have to grapple with. No matter what industry you’re in, what products you sell, or how large your company is, there are always heated debates on which one you should dedicate your resources to. It’s free marketing at its best.

Customer Loyalty 71

Customer Loyalty Customer Social Media Live Chat 71

Optimizely

OCTOBER 22, 2020

Loyalty programs have come a long way since Betty Crocker first introduced its box top coupons in 1929, ushering in a new era of modern customer loyalty. Today, brands no longer have to be retail icons or superpowers to be able to launch loyalty programs. belong to at least one loyalty program, and a typical U.S.

Payments 367

Payments Customer Loyalty Customer Retention Outdoor 367

Retail TouchPoints

NOVEMBER 18, 2020

But the first step, before marketers consider how they’ll maintain this customer loyalty, is to examine the latest consumer data in order to understand key shifts in their customers’ behavior. Find Co-Marketing Opportunities for Loyalty Programs. Inform Customers About Product or Service Offerings.

Customer Retention 228

Customer Retention Information Customer Loyalty Mobile 228

Omnisend

AUGUST 18, 2021

As a marketer, you’re probably well aware of the importance of a good customer retention strategy. We know that it’s easier, cheaper, and more profitable to keep an active base of loyal customers rather than constantly acquiring new ones. With this in mind, it makes sense that customer retention is high on the priority list.

Customer Retention 148

Customer Retention Customer eCommerce Customer Loyalty 148

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? Including customer success stories is a great way to inspire new customers to strive for that success in their own fitness journey.

Customer Loyalty 68

Customer Loyalty Customer Travel Customer Retention 68

Retail TouchPoints

JANUARY 3, 2024

By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. A proactive approach can help transform the returns process from a logistical challenge into a strategic advantage, aligning with the evolving needs of both the business and its customers.

Retail 250

Retail Shipping Costs Improvements Customer Experience 250

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 88

Customer Customer Retention Social Media X-cart 88

Demac Media

JULY 12, 2017

We talk a lot about omni-channel in this industry and often we focus on the front-end experiences our customers have since these are the most visual and tactile for us. In-store, online, mobile, pop-up shops, all are front of mind when thinking about creating great customer experiences and improving our customer retention (i.e.

Customer Retention 38

Customer Retention Shipping Costs Customer Shipping 38

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 253

Consumer Shipping Costs Customer Retention Information 253

Groove

DECEMBER 3, 2020

Some may unsubscribe quickly and others may wait around to learn more about your brand's purpose or industry expertise. Customize your messaging and include one bold call-to-action (CTA) that encourages conversion. There will come a time when a lead is not sold on your product or service's ability to solve their problem.

X-cart 221

X-cart Customer Retention Shopping Carts eCommerce 221

Retail TouchPoints

JULY 10, 2023

The tech can check resource planning systems when drafting these answers, helping determine when orders will ship and providing shipping status or support customers in changing orders. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

Merchant Services 263

Merchant Services Shipping Costs Retail Social Media 263

Retail TouchPoints

AUGUST 7, 2023

When building your digital marketplace, the customer should be at the center of your strategy — what do your customers want, and what are the needs of the customer base you are trying to acquire? From B2B services, mobility, travel, healthcare and housing, industries are collaborating as digital ecosystems.

Subscription 209

Subscription B2B Mobile Customer Experience 209

Smile.io

MARCH 8, 2024

The Guide to Setting Up a Loyalty Program for Shopify Plus Learn how the top Shopify Plus brands create a loyalty program that customers love. Learn from the top ecommerce brands in different industries. Loyalty & Reward Program Insights from Smile.io Loyalty & Reward Program Insights from Smile.io

Social Media 72

Social Media Customer Loyalty Customer Retention eCommerce 72

Korona

AUGUST 12, 2022

If you work in any capacity of the retail industry then you must have heard at least some knowledge of customer loyalty programs. Over the last couple decades, customer management and rewards programs have blossomed and proliferated alongside more bigger developments in the digital world. . springbig Loyalty And Rewards.

Customer Loyalty 52

Customer Loyalty POS Customer Retention Point of Sale 52

GetElastic

SEPTEMBER 15, 2021

Below are some of the major customer-driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers.

B2B 146

B2B eCommerce Customer SEO 146

Payoneer

FEBRUARY 22, 2019

While bringing in new customers is important, over 40% of a business’s profits come from existing customers. As a result, customer retention is just as important, if not more so, then acquisition. Put Customer Experience First. Implement a VIP Program.

Customer Retention 20

Customer Retention Customer Shipping Costs Social Media 20

RetailMinded

JULY 8, 2021

Although digital marketing is already a familiar and staple strategy for many establishments, some industries and businesses are still reluctant to engage in this approach. Increases Customer Loyalty . The cost of acquiring and converting new customers is higher than the cost of retaining existing customers.

Marketing 106

Marketing Retail Customer Loyalty Social Media 106

Retail TouchPoints

JUNE 27, 2022

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. Promote Retention by Offering Something No One Else Can.

Shipping Costs 219

Shipping Costs Omnichannel Customer Retention Retail 219

lateshipment

JULY 31, 2023

There’s fierce competition everywhere, especially in the e-commerce industry. Every e-commerce business has a unique value proposition that comes out from meticulously analyzing market gaps and caters to every need of the customer. Remember that retaining customers would always cost less than acquiring new customers.

eCommerce 130

eCommerce eCommerce Marketing Marketing Social Media 130

Demac Media

MARCH 5, 2018

With so many amazing loyalty programs in virtually every industry, it can be hard to determine which features are the most effective. Even though the fundamentals of customer loyalty apply across many businesses, you can use each of these tips to fully tailor your own loyalty program to your particular industry.

Food and Beverages 45

Food and Beverages Jewelry Social Media Customer Loyalty 45

Smile.io

JULY 7, 2023

Loyalty Landscape: If Your Business Can’t Survive Without Ads, it’s Dead What would happen if you turned off all your ads? Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. Blog Mike Rossi 2.

Customer Retention 86

Customer Retention Blog Customer Experience Jewelry 86

Smile.io

FEBRUARY 2, 2024

  Smile loyalty programs increase repeat purchase rate , average order value , and decrease purchase frequency. Year-over-year comparisons of 6 key retention metrics based on Smile’s network of merchants, categorized by industry and merchant size.  We break each metric down by industry and merchant size. 

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Kissmetrics

OCTOBER 24, 2017

You can serve customers better by monitoring user behavior. Despite industry misconceptions, customer engagement isn’t a random phenomenon. According to the Aberdeen Group , best-in-class businesses “achieve an 80% greater customer retention rate” compared to other organizations. Engage With User Behavior.

Customer 278

Customer Live Chat Customer Loyalty Social Media 278

Wiser

SEPTEMBER 27, 2023

Lastly, well-constructed customer satisfaction surveys can provide valuable data that guides strategic decisions. Businesses gain insights that can help identify trends, measure the impact of recent changes, measure customer satisfaction, and compare performance against industry benchmarks.

Customer 146

Customer Retail Customer Retention Improvements 146

Retalon

SEPTEMBER 24, 2020

In truth, while the need for these drastic changes may have been highlighted by the pandemic, the retail industry has been decisively moving to adapt new technology for a while. Industry leaders relied on advanced data analytics software to drive top-line growth and improve speed, cost, flexibility, and sustainability across the supply chain.

Fashion 41

Fashion eCommerce Supplies Customer Retention 41

Wiser

DECEMBER 5, 2023

By strategically setting prices lower than the cost of production or acquisition, businesses can attract customers and generate foot traffic. When executed effectively, loss leader pricing can serve as a profitable business strategy, allowing companies to build customer loyalty and increase overall sales. 3: It Can Be Illegal!

Customer Loyalty 78

Customer Loyalty Customer Retention Consumer Other 78

Retail TouchPoints

MAY 8, 2024

Through an analysis of 3,590 websites across 30 countries and 10 industries, Contentsquare reported that overall global ecommerce site performance was relatively bleak in 2023, with 58% of sites reporting drops in site consumption metrics such as page views and time on-site. per visit.

Merchant Services 206

Merchant Services eCommerce Channel Mobile 206

Smile.io

NOVEMBER 29, 2023

When your average customer is willing to drop thousands of dollars for one pair of shoes, it’s worth keeping them around. based premium sneaker brand Side Kicks decided to prioritize its customer retention strategy.  We want to focus on volume, customer loyalty, and retention for the long term.”

Gifts 53

Gifts Customer Retention Events Customer Loyalty 53

365 Retail

JULY 12, 2023

Jigsaw , the renowned British fashion brand announces Voyado , as its new solution for customer loyalty and marketing automation. This collaboration marks a significant milestone for Voyado’s growth story as their first UK customer win.

Fashion 52

Fashion Customer Retention Customer Loyalty Clothing 52

Smile.io

MARCH 22, 2024

There are many reasons to migrate your loyalty program to a new software. Launching a loyalty program requires different business needs than several months, a year, or two into your customer loyalty journey.  Your customer retention behavior will naturally fluctuate with sale cycles and seasonality.

Customer Loyalty 84

Customer Loyalty Merchant Services Shopify Shipping Costs 84

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Kissmetrics

JANUARY 17, 2022

Keep in mind that different approaches might be more effective based on your audience, industry, and business model. Additionally, it’s a way to build customer loyalty and brand recognition while reducing your acquisition costs. Improve Customer Retention. There are four main types of personalized marketing.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Based on our data at Smile.io , 35% of an ecommerce store’s revenue comes from the top 5% of customers. Some of the best loyalty programs are just as recognizable as the brand.

Customer Loyalty 77

Customer Loyalty Customer Jewelry Social Media 77

RetailMinded

APRIL 20, 2023

In today’s competitive retail industry, improving efficiency is crucial for businesses to stay ahead. With the rise of e-commerce, brick-and-mortar retailers must provide optimized experiences to attract and retain customers. Consider factors like customer flow, product placement, and store aesthetics to optimize your structure.

Payment Services 52

Payment Services Payments eCommerce Retail 52