Retail TouchPoints

FEBRUARY 18, 2022

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led to a dramatic shift in the role that ecommerce plays in the overall shopping experience. We’ve always talked about shipping costs being high if you’re running a successful ecommerce site, but it’s more than that.

eCommerce 299

eCommerce Shipping Costs Channel Operations 299

Smile.io

NOVEMBER 15, 2023

Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.   Table of Contents  What is customer loyalty?

Customer Loyalty 59

Customer Loyalty Customer Beauty and Health Food and Beverages 59

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty. Simple loyalty program.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

Retail TouchPoints

SEPTEMBER 21, 2023

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. Offer personalized post-purchase product suggestions that genuinely cater to each customer’s tastes.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Smile.io

OCTOBER 27, 2021

The battle between customer loyalty versus acquisition is one that all growing brands have to grapple with. Some ecommerce entrepreneurs believe that acquiring new customers is the sure-fire path to gaining more revenue. With happy and loyal customers, you enjoy: A steadier stream of sales.

Customer Loyalty 71

Customer Loyalty Customer Social Media Live Chat 71

Retail TouchPoints

OCTOBER 12, 2020

Ecommerce growth that wasn’t forecasted to reach fruition for five years happened in approximately five months. Brands are scrambling to establish customer loyalty with new shoppers, while ramping up personalization efforts to hold on to existing ones. 13 at 5:45 pm (ET).

eCommerce 310

eCommerce Omnichannel Customer Loyalty Fulfillment 310

Retail TouchPoints

MAY 1, 2024

With ecommerce reshaping the landscape, physical stores have a unique opportunity to borrow a few strategies from tourist destinations and become experiences beyond the mundanity of walking up and down aisles. Retail is in the midst of a significant transformation. Over half of U.S.

Technology 312

Technology Arts Payments Customer Loyalty 312

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. Whatever the reason, the data illustrates the importance of understanding what your particular customers want.

Customer Experience 287

Customer Experience Customer eCommerce Customer Loyalty 287

FastSpring

DECEMBER 18, 2020

While we’ve been shopping for items like clothes or shoes online for years, another trend is now emerging—business-to-business (B2B) ecommerce. As of 2019, B2B ecommerce sales globally have surpassed $12 trillion in revenue. What is B2B Ecommerce? Why B2B Ecommerce is on the rise. What Is B2B Ecommerce?

B2B 148

B2B eCommerce Payment Services SEO 148

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Smile.io

MAY 15, 2024

💡 Key takeaways: - Growing a commerce business involves increasing revenue with increased overhead investments. Scaling a commerce business is increasing revenue without a significant increase in operating costs. to retain customers. to retain customers. So, what sets the winning commerce brands apart? 

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

UpSellIt

FEBRUARY 13, 2019

Customer loyalty is more important than ever. Case in point – Apple, one of the most successful brands in history, has an 87% customer retention rate. Research shows that it is 5 times more cost-effective to convert a returning customer than a new one. So how can ecommerce companies build it successfully?

Customer Loyalty 61

Customer Loyalty Shipping Costs Customer Shipping 61

Smile.io

FEBRUARY 12, 2024

Think of email subscribers as prospective friends of your ecommerce brand and email marketing as the relationship-forming driver.    Email marketing has the potential to foster the customer journey and build rapport like no other marketing endeavor can. Loyalty & Reward Program Insights from Smile.io

eCommerce 79

eCommerce Marketing Customer Loyalty Multi-channel 79

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Groove

JUNE 9, 2021

Many eCommerce marketers struggle with this concept. With an optimized eCommerce email marketing strategy you'll attract new leads, engage more contacts and convert them into customers in no time. There are so many different rules to set that help eCommerce merchants capture the leads they want. Delighting Customers.

Marketing 367

Marketing Social Media Customer Loyalty Shopping Carts 367

Smile.io

MARCH 13, 2023

They have been doing things differently ever since, including customer loyalty. Starbucks Rewards is often regarded as one of the best retail loyalty programs in existence and one of the most engaged among its members. According to a CNN report, by October 2022, there were 28.7 million active Starbucks reward members.

Payment Services 85

Payment Services Payments Mobile Omnichannel 85

Kissmetrics

JUNE 7, 2021

You don’t have to be an e-commerce genius to know seasonal events like Father’s Day sales present a golden opportunity to increase conversions and make some serious profits. From an e-commerce seller’s perspective, sales like these can be a powerful tool when leveraged correctly. Everybody loves a good deal.

eCommerce 219

eCommerce Marketing Social Media Events 219

Algopix

JANUARY 22, 2024

Building a loyal customer base that consistently returns to make repeat purchases is the foundation of sustainable growth and profitability for any eCommerce business selling on Amazon. With over 200 million customers worldwide, Amazon offers sellers an unparalleled opportunity to tap into a vast pool of potential repeat buyers.

eCommerce 111

eCommerce Shipping Costs Payment Services Social Media 111

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. In this blog, we present ten innovative ecommerce targeted tactics that will dominate the landscape in 2023 and 2024, helping businesses thrive in the competitive digital marketplace.

eCommerce 129

eCommerce Recommendation Omnichannel Customer Data 129

Algopix

AUGUST 14, 2023

In the dynamic world of e-commerce, Amazon’s FBA (Fulfillment by Amazon) program has revolutionized the way entrepreneurs do business. With its seamless order fulfillment, customer service, and global reach, FBA has opened up new avenues for aspiring entrepreneurs to start and grow their online businesses.

Books 101

Books eCommerce Arts Webinar 101

RetailMinded

DECEMBER 26, 2023

The backbone of retail was once built on the backs of brick-and-mortar stores but the fast rise of e-commerce broke that back. E-commerce emerged in the late 20 th century and physical store visits declined with online platforms offering convenience and a wider selection of products. That appears to be changing.

eCommerce 64

eCommerce Retail Department Stores Technology 64

Forrester eCommerce

SEPTEMBER 26, 2023

How customers perceive a brand influences how much they are willing to spend with the brand; whether they will recommend it to others, and; how likely they are to forgive the brand’s missteps.

Banking 392

Banking Improvements Recommendation Customer 392

Smile.io

APRIL 15, 2024

Increase Conversions with Embedded Loyalty Content Increase conversions with embedded loyalty content on your ecommerce site on product pages, account pages, loyalty landing pages, and more. Loyalty & Reward Program Insights from Smile.io with the other ecommerce tools you use to sync customer loyalty data.

Social Media 74

Social Media POS Gifts Events 74

GetElastic

SEPTEMBER 15, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. More and more B2B firms are incorporating customer loyalty programs to boost repeat purchases and strengthen customer retention efforts.

B2B 146

B2B eCommerce Customer SEO 146

ESW

APRIL 17, 2023

When expanding DTC ecommerce channels globally, brands rightly focus on getting websites launched and accelerating speed-to-market. From engaging vendors, to building and deploying ecommerce sites, to partnering with localised checkout solutions and logistics firms, brands focus on starting strong. And brands should.

eCommerce 78

eCommerce Multi-channel Clothing Merchant Services 78

Retail TouchPoints

OCTOBER 29, 2021

There was a time when automation in the retail space meant autonomous point-of-sale checkouts, and chatbots were reserved solely for the ecommerce ecosystem. Digital stores and ecommerce platforms ushered in the era of digital shopping. This helped the ecommerce industry balloon to $3.3 trillion at the end of 2019.

Customer Loyalty 258

Customer Loyalty Recommendation Supplies POS 258

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

365 Retail

NOVEMBER 25, 2022

Fragmented payment systems, put under increasing pressure by the massive growth in digital commerce, can result in failed transactions and unprocessed baskets. Studies have shown that 62% of consumers abandon their cart when they struggle to complete a transaction highlighting the value of having strong payment systems in place.

Merchant Services 98

Merchant Services Payment Services Online Retail eCommerce 98

Prisync

FEBRUARY 6, 2018

The easiest way to defeat your eCommerce competition? Provide an awesome shopping experience that makes it super simple for your customers to get what they want. According to a Customer Experience and Impact study , customers say they will be loyal to a business that gives them the customer experience they want.

eCommerce 41

eCommerce Customer Loyalty Mobile Blog 41

Retail TouchPoints

AUGUST 10, 2020

The supply chain is often one of the most time-consuming aspects of running a business, especially as retailers who relied on brick-and-mortar sales have had to make the quick switch to e-Commerce-based selling as a result of COVID-19 restrictions. A Focus on Returns.

Supplies 191

Supplies eCommerce Merchant Services Retail 191

Groove

DECEMBER 3, 2020

eCommerce automation improves the accuracy and relevancy of messaging and helps businesses save time by reducing redundant tasks. Integrating automated messages and trigger criteria allows eCommerce businesses to effectively scale their marketing efforts. Delighting Customers. Attracting Your Audience.

X-cart 221

X-cart Customer Retention Shopping Carts eCommerce 221

Forrester eCommerce

DECEMBER 29, 2023

New analyses from Forrester's Customer Experience Benchmark Study reveals subdued customer advocacy continues in 2023 as fewer brands have significant improvements and more brands have significant drops in Net Promoter Score℠ (NPS) compared to 2022.

Improvements 251

Improvements Customer Experience Customer Customer Loyalty 251

Optimizely

JULY 31, 2018

But that doesn’t mean everyone should, especially in the ecommerce world. What makes the best ecommerce podcasts stand out? Take a cue from these 25 ecommerce podcasts, which we’ve selected as our favorites in the genre. For many ecommerce professionals, this one needs no introduction. The Turnaround. eCommerceFuel.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

Smile.io

FEBRUARY 22, 2024

True customer loyalty is a brand for every ecommerce brand. And it’s earned through the experiences a customer has with your business over time. What makes it more valuable than short-term revenue is that a loyal customer will be your brand advocate, bring in customers, and always choose you over a competitor. 

Customer Loyalty 96

Customer Loyalty Shipping Costs Customer eCommerce 96

Groove

NOVEMBER 12, 2020

This can be a true learning experience for any business, and it's a great way to see what your customers care about the most. Reward Loyal Customers. Take advantage of this opportunity to save big and earn more by nurturing and rewarding your current customers. Conclusion.

Customer Experience 356

Customer Experience Improvements Customer Social Media 356

Smile.io

FEBRUARY 2, 2024

has access to the world’s largest loyalty dataset, with over a decade of data from billions of ecommerce orders.    Smile loyalty programs increase repeat purchase rate , average order value , and decrease purchase frequency. With 10 years as a top ecommerce solution, Smile.io And we can prove it. 

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

BigCommerce

AUGUST 17, 2018

You’ve probably noticed that there are dozens of SaaS products on the market claiming to ease your transition into ecommerce. We’ll look at how three ecommerce professionals were able to transition from brick-and-mortar to online shopping. Determine your primary customers. Let’s get started. Most major credit and debit cards.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357