Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Shipping Costs Improvements Live Chat Retail 217

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

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Customer Experience Technology Customer Fulfillment 308

365 Retail

JUNE 20, 2023

Antavo , the leading Enterprise Loyalty Cloud, and CarltonOne Engagement , the purpose-powered engagement platform with a global rewards fulfilment engine, today announce a partnership to help brands drive lasting customer loyalty by boosting their reward experience. says Attila Kecsmar , CEO and Co-founder of Antavo.

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Improvements Leisure Customer Loyalty Gifts 70

Retail TouchPoints

SEPTEMBER 18, 2023

Perhaps most importantly, “a decade ago, very few of you were using things like Amazon Advertising, Amazon Lending and Fulfillment by Amazon (FBA), and things like Brand Registry, Seller-Fulfilled Prime, Seller University and even Amazon Accelerate didn’t exist,” said Mehta at the event.

Payment Services 317

Payment Services eCommerce Shipping Costs Multi-channel 317

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

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Social Media Multi-channel Customer Loyalty Shopify 265

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors?

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Supplies Arts Customer Loyalty Fulfillment 222

Retail TouchPoints

JULY 14, 2023

In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success. Details matter, from the initial landing page to order fulfillment through to delivery and aftercare. Artificial intelligence (AI) is reshaping the way brands connect with their customers.

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eCommerce Order Fulfillment Fulfillment Multi-channel 202

SellBrite

JUNE 7, 2017

The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. Send branded confirmations. Have you tried any of them? Share in comments!

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Customer Loyalty Social Media Customer Customer Retention 161

Retail TouchPoints

SEPTEMBER 13, 2023

It would fulfill and ship out orders only for them to be reported weeks or months later as fraudulent, ultimately saddling this brand with both the loss of goods and chargeback fees. Tackling issues that affect the overall customer experience is crucial. Originally, the retailer was experiencing thousands of chargebacks every month.

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Shipping Costs Payment Services Banking Retail 238

lateshipment

APRIL 28, 2024

business professionals rated CX as their priority and thereby are consistently investing more in improving it. While product quality might have been the criteria two-three years ago, it’s no longer the reason why customers choose to do business with you. Today, it’s all about who offers the best customer experience.

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Customer Experience eCommerce Customer Merchant Services 130

Retail TouchPoints

OCTOBER 27, 2021

Top-line findings from a recent Sensormatic survey reveal that while in-store shopping is expected to rise through the holiday season, what consumers are looking for while they’re there is for retailers to provide insight into product availability and alternative fulfillment offerings.

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Consumer Supplies Fulfillment Technology 256

Retail TouchPoints

MARCH 25, 2021

Available options include a seamless online customer returns portal, warehouse processing and resale through a unified platform — all of which is designed to improve outcomes across all points in the returns process. operational efficiencies that improve the returns process. and save time with? Recommerce?

Customer Loyalty 288

Customer Loyalty Retail Technology Improvements 288

Retail TouchPoints

MARCH 3, 2023

Reviewing, analyzing and processing the invaluable data collected through previous interactions can ensure that retailers keep offering recommendations and suggestions most useful to and aligned with customer needs. This can include priority access and previews into new launches or latest arrivals, reward points and faster fulfillment.

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Consumer Customer Loyalty Customer Experience Recommendation 228

lateshipment

AUGUST 1, 2022

While automation won’t necessarily resolve these issues, it can help scale ordering processes to provide efficient fulfillment services and eliminate delayed or partially fulfilled orders. For example, automation can help logistics and fulfillment centers communicate with each other to locate alternative products and routes for orders.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 271

Merchant Services Shipping Costs Retail Social Media 271

Algopix

DECEMBER 26, 2023

Adherence to Amazon’s Standards: Beyond avoiding fines and penalties, strict adherence to Amazon’s fulfillment policies acts as a foundational pillar for building and sustaining a positive seller reputation, crucial for long-term success and trust-building.

eCommerce 127

eCommerce Shipping Costs Arts Fulfillment 127

Algopix

FEBRUARY 22, 2024

By crafting unique branding elements such as logos, packaging, and messaging, sellers can differentiate their products and cultivate customer loyalty. With Amazon handling storage, fulfillment, and customer service, sellers can expand their product line, enter new markets, and increase sales volume without logistical constraints.

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Shipping Costs eCommerce PPC Social Media 86

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. The Power of Post-Purchase CX Post-purchase issues tend to drive customers away.

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Shipping Costs eCommerce Order Fulfillment Shipping 130

BigCommerce

JUNE 1, 2017

Inventory ties into every element of your store, from supply, to warehousing , to order fulfilment and customer satisfaction. Managing your inventory properly across all of your sales channels helps to lower your product cost and increase shipping speed – ultimately earning you increased customer loyalty and love.

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Management Shipping Costs Multi-channel BigCommerce 412

Retail TouchPoints

JANUARY 3, 2024

There’s also a cost consideration for retailers: faster and more convenient returns mean products are restocked sooner, and customers who return items are more likely to shop again quickly. This cycle not only improves inventory efficiency but also encourages repeat business, creating a win-win for both the customer and the retailer.

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Retail Shipping Costs Improvements Customer Experience 262

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

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Order Fulfillment Merchant Services Fulfillment Shipping Costs 41

Retail TouchPoints

JULY 26, 2022

Loyalty Shifts to Value. In 2020 and 2021, customer loyalty saw a huge shift to convenience and safety as consumers demanded a frictionless experience – often buying online from home and having the order fulfilled in or from the store. Physical Stores will Drive Growth Across all Channels.

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Shipping Costs Gifts Fulfillment Consumer 281

Teamwork Retail

MAY 14, 2020

How collecting customer experience data at the Point of Sale can improve your business. In order to garner customer loyalty, maximize repeat purchases and avoid negative consumer perception, brands have to differentiate themselves. . The customer is a businesses’ most important asset after all.

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Payment Services Improvements POS Shipping Costs 62

lateshipment

DECEMBER 17, 2021

The Impact of the Supply Chain Disruption on Customer Loyalty. Product availability and delivery performance will be the key differentiator for customers while choosing a brand to shop with this holiday shopping season. Experts suggest that there will also be stock availability issues and obvious package delays.

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Loyalty 130

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Adding points, VIP, or referral programs with Smile.io has to offer.

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Payment Services Merchant Services eCommerce Payments 53

Retail TouchPoints

JANUARY 25, 2022

2) Think Big: Improve customer satisfaction. During a time when uncertainty is still heightened, customers appreciate the truth. And like most personal relationships, customer loyalty is built on trust. 4) Think Big: Improve supply chain and inventory management. 5) Thing Big: Improve order fulfillment.

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Management Marketing Order Fulfillment Customer Experience 251

Retail TouchPoints

SEPTEMBER 21, 2023

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 138

Consumer Payment Services Fulfillment Multi-channel 138

Retail TouchPoints

SEPTEMBER 1, 2023

That is driving the customer to come and shop, and now, we’re investing to make sure that when the customer comes to shop with us, either online or in store, that they don’t have to make the tradeoffs.” Now, the company is using the $1 billion to invest in improving: Digital capabilities.

POS 212

POS Merchant Services Supplies Improvements 212

lateshipment

NOVEMBER 12, 2022

This allows you to target different people with different offers so that you improve your email metrics, and your customer loyalty and boost sales during the holidays. For instance, you can offer value-driven bundles that knock a few $$$’s off the total price if a customer buys complementary items. . And not only that.

Shipping Costs 130

Shipping Costs Fulfillment eCommerce Shipping 130

Groove

MARCH 24, 2022

Our diverse team members bring knowledge to the table in all areas, completely fulfilling our client’s concerns and clearing up any confusion they may have. In addition, we use inbound marketing to engage new users to your eCommerce store and build an appealing website design to turn shoppers into customers. Our BigCommerce Services.

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

lateshipment

OCTOBER 31, 2022

This allows you to target different people with different offers so that you improve your email metrics, and your customer loyalty and boost sales during the holidays. For instance, you can offer value-driven bundles that knock a few $$$’s off the total price if a customer buys complementary items. . And not only that.

Shipping Costs 130

Shipping Costs Fulfillment eCommerce Shipping 130

lateshipment

APRIL 23, 2023

At this stage, it is important to remember that most of your efforts to build customer loyalty take place after the customer makes a purchase. However, the post-purchase phase is notorious for multiple issues that can affect the customer experience when unattended.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

Algopix

OCTOBER 21, 2023

Understanding why users abandon their carts is critical for improving this metric. Evaluating Inventory Management and Fulfillment Proper inventory management is crucial to prevent stockouts and overstock situations. Stockout Rate: The percentage of orders that cannot be fulfilled due to inventory shortages.

Shipping Costs 119

Shipping Costs eCommerce Customer Retention Social Media 119

ecomdash

JUNE 6, 2019

Together, these improve your chances of being among the first returned search results, improving your chances of being found by customers. Customer loyalty. With the right shipping carrier or fulfillment service, it can also be more affordable than you think. . Fast fulfillment. Fast shipping tags.

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Shipping Costs Shipping Fulfillment Multichannel 117

Retail TouchPoints

SEPTEMBER 29, 2022

But operating sustainably isn’t just about meeting consumer expectations — there are industry and business practices to fulfil too. To help address this, some retailers have been using advanced artificial intelligence (AI) to improve forecasting capabilities and optimize markdown processes to reduce product waste.

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Retail Fashion Supplies Apparel 334

ChannelAdvisor

JANUARY 25, 2019

This year, customer expectations of the online shopping experience will only get higher. One essential part of meeting customer expectations is top-notch delivery service. Here are three fulfillment strategies e-commerce companies can leverage in 2019 to do just that. Same-day delivery. Transparency throughout the process.

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Order Fulfillment Fulfillment Blog eCommerce 49