Retail TouchPoints

APRIL 16, 2021

We have recognized that the customer journey in the brand world must be simplified more than ever and that the possibility of interaction amplifies customer loyalty, which ultimately leads to brand success. Customers can check stock levels before ordering products using track-and-trace technologies.

POS 222

POS Retail Information Customer Loyalty 222

Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Loyalty Shifts to Value. For retailers, 2022 is about playing the long game. Shoppers will Buy Even Earlier to Avoid Price Hikes.

Shipping Costs 298

Shipping Costs Gifts Fulfillment Consumer 298

Pivotree Blog

OCTOBER 10, 2023

Omnichannel demand is still going strong. Customer loyalty hinges on your ability to consistently meet their expectations for a positive experience. But if you fall behind on expectations, that loyalty can become tarnished and it won’t be easy to polish up the relationship. But omnichannel demand has changed the game.

Shipping Costs 52

Shipping Costs Omnichannel Shipping Social Media 52

Algopix

OCTOBER 15, 2023

Personalization: Leveraging cross-channel data, businesses can deliver personalized product recommendations, content, and promotions that resonate with individual customers, leading to higher satisfaction. Personalization at Scale Personalization is a game-changer in eCommerce, but implementing it effectively can be challenging.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

365 Retail

MAY 1, 2024

Besides providing worry-free operations, ecommerce support services are paramount to forming great customer service—a crucial aspect that could make or break your digital venture. This brings us to an important question: As an online merchant, what key services do you need to stay ahead of the game?

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

iVend

AUGUST 27, 2020

Even among new and low-frequency customers we are witnessing an unprecedented shift toward eCommerce and contactless sales channels. Digital retail technologies hold the potential to create game-changing innovations. The Benefits of the Omnichannel Model. Digital Tools Pave the Way for Omnichannel Success.

Omnichannel 105

Omnichannel Leisure Technology Channel 105

GetElastic

AUGUST 18, 2021

The effect of mobile on B2B eCommerce is expected to continue accelerating, with B2B leaders doubling down on mobile commerce to increase engagement, drive traffic, and boost customer loyalty. Omnichannel retailing has become a cornerstone of global B2B sales, establishing itself as the new standard, not the exception.

B2B 145

B2B eCommerce Payment Services Marketing 145

Sailthru

JUNE 23, 2023

Email remains one of the most effective and efficient ways to personalize a customer journey. They were the first to demand omnichannel experiences for everyday tasks like banking, booking doctor’s appointments, shopping, and of course, staying connected to the world on a 24/7 basis. Millennials love loyalty programs.

Marketing 78

Marketing Social Media Customer Loyalty Banking 78

Omnisend

APRIL 15, 2021

Also, we will give you three examples of successful loyalty programs to get inspiration. 5 Tips for Building a Successful Loyalty Program. Develop an omnichannel loyalty program. In fact, 53% of shoppers say that they are interested in using game mechanics in rewards programs. Let’s get started! Source: Digiday.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 144

Consumer Payment Services Fulfillment Multi-channel 144

RTP blog

AUGUST 23, 2019

BOPIS is happening now, and they need to get in the game. Omnichannel is key, and click-and-collect shopping has increased 30% in the past two years, according to Nielsen. Communicate with customers to keep them updated and provide clear instructions on where to pick-up their merchandise. Why are they standing on the sidelines?

Merchant Services 150

Merchant Services Marketing Retail Shipping Costs 150

iVend

SEPTEMBER 10, 2020

Even among new and low-frequency customers we are witnessing an unprecedented shift toward eCommerce and contactless sales channels. Digital retail technologies hold the potential to create game-changing innovations. According to Gartner , businesses with an omnichannel customer engagement strategy retains 89% of their customers.

Omnichannel 58

Omnichannel Leisure Technology Channel 58

Smile.io

AUGUST 1, 2022

The good news is that you're probably already using two powerful channels to retain customers⁠—email and SMS. Here are five ways you can use both channels  to increase retention and keep your customers around for life. An omnichannel strategy means email and SMS keep your communications in one place.

Merchant Services 73

Merchant Services Marketing Payment Services Omnichannel 73

Omnisend

APRIL 15, 2021

Also, we will give you three examples of successful loyalty programs to get inspiration. 5 Tips for Building a Successful Loyalty Program. Develop an omnichannel loyalty program. In fact, 53% of shoppers say that they are interested in using game mechanics in rewards programs. Let’s get started! Source: Digiday.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

iVend

AUGUST 27, 2020

Even among new and low-frequency customers we are witnessing an unprecedented shift toward eCommerce and contactless sales channels. Digital retail technologies hold the potential to create game-changing innovations. The Benefits of the Omnichannel Model. Digital Tools Pave the Way for Omnichannel Success.

Omnichannel 52

Omnichannel Leisure Technology Channel 52

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. Your loyalty program needs to be an extension of the rest of your brand.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 276

Technology Retail Customer Experience Presentation 276

Omnisend

APRIL 15, 2021

It’s hard to argue that these decisions didn’t pay off, given that the film made over $300 million in profits and became the highest-grossing video game film adaptation of all time in North America. Sometimes, the greatest customer engagement programs work so seamlessly that they’re designed to simply work in the background.

Live Chat 78

Live Chat Customer Marketing Social Media 78

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. These personalized incentives encourage repeat purchases and strengthen customer loyalty.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

UpSellIt

SEPTEMBER 24, 2020

For instance, a great email list gives you the ability to effectively promote a new product line or send customized recommendations. You can even foster customer loyalty and generate repeat purchases with lifecycle emails. You can alert shoppers of sales and discounts. You can send personalized remarketing messages.

Shipping Costs 89

Shipping Costs Reference Games Recommendation 89

Kissmetrics

AUGUST 6, 2021

This way, you can ensure each touchpoint is meaningful, resulting in a positive CX and, ultimately, higher customer retention rates. Design an Effective Customer Loyalty Program. Part of your customer journey must include creating a customer loyalty program. Define the rules of your loyalty program.

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Customer Retention Customer Payment Services BigCommerce 302

RetailMinded

FEBRUARY 20, 2023

Develop an Omnichannel Digital Sales Strategy Put simply, an omnichannel sales strategy means you sell wherever your customers buy. Take it a step further: Add a customer loyalty program at the counter that’s easy for shoppers to sign up for, ideally just requiring a phone number.

Small Business Retail 52

Small Business Retail Social Media Marketing Retail 52

Omnisend

JUNE 15, 2021

These trigger when a customer enters a specific lifecycle stage. This works in tandem with efficient segmentation and omnichannel marketing. . The Tech & Features Needed to Easily Perform Customer Lifecycle Marketing. With the right marketing and engagement, these customers could become lifelong, loyal customers.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Kibo

JUNE 6, 2014

If customers are searching for a particular product in droves, yet conversion rates are low, you’ll know it’s time to revisit your product pricing strategy. Stop playing stocking guessing games! Gain a better understanding of customer shopping habits by analyzing what products are selling best, when and where. Always trending.

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Improvements B2B B2C Webinar 62

Retalon

AUGUST 14, 2023

Customers expect seamless integrated shopping experiences across channels – online, mobile, in-store, etc. An omnichannel retail strategy is key for retailers to effectively meet rising customer demands in 2023 and beyond. So follow along this retail journey to emerge with omnichannel mastery!

Omnichannel 41

Omnichannel Retail Multi-channel Payment Services 41

Retalon

SEPTEMBER 1, 2023

Now, while an omnichannel retailer like Amazon’s immense capacity is unique, the principle remains the same for leading retailers–a wide range of product pricing is strategic and desirable. If you know what to markdown, when, and by how much – you can be ahead of the game. We see the theory proven again with The Bay.

eCommerce 41

eCommerce Consumer Technology Customer Loyalty 41

Dynamic Action

SEPTEMBER 11, 2017

Retailers can examine customers across recency, frequency, monetary segments and product returns, and gain additional insight on promotional usage and profitability to include or exclude certain customer groups from messaging. Amazon has dominated the game of calculating massive, messy data sets to arrive at its strategy.

Operations 59

Operations Shipping Costs Retail Merchant Services 59

retailnext

FEBRUARY 6, 2020

In an effort to meet customer demand and increase the likelihood of customer loyalty, retail brands need to find ways to ensure a customer’s shopping experience fits seamlessly into the rest of their daily routine. Money is, of course, at the heart of the retail game. Make it easier to buy now.

Customer 81

Customer Retail Live Chat eCommerce 81

Wiser

JULY 31, 2018

They’ve created an experience in this location by including fitting rooms that look and feel like a locker room, a track to use and test their products, and bleachers to watch the game. The purpose of these and other flagship stores is to create an experience that allows customers to interact with the brand without needing to make a purchase.

Retail 60

Retail Consumer Technology Customer Loyalty 60

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. OMS Advancements Are the Core of Evolved Omnichannel Retail Strategies.

Payment Services 229

Payment Services Merchant Services Omnichannel Consumer 229

BigCommerce

AUGUST 17, 2018

Of course, I thought I had a great game plan but soon found out I needed a lot more training and equipment. For many customers, returning online purchases can feel like a hassle. Coming up with a refund policy that makes returns more efficient is an important step towards building customer loyalty and increasing conversion rates.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Retalon

AUGUST 14, 2023

In today’s omnichannel retail world, traditional pricing methods are struggling to keep up. With AI and predictive analytics, retailers can anticipate customer reactions and optimize prices rather than guessing. With pricing intelligence, retailers have real-time visibility into customer reactions to prices across channels.

Retail 41

Retail Omnichannel Channel Games 41

Retail TouchPoints

JANUARY 21, 2021

Customer Experience: Chewy “innovated extensively” in order to adapt to consumer demand and broader market conditions. “We Although COVID immediately sparked a surge in online demand for the retailer, “that’s half the game,” he added. Beauty Builds Lasting Customer Loyalty with Salesforce + Google.

Beauty and Health 237

Beauty and Health Small Business Retail Operations Channel 237

Retalon

SEPTEMBER 22, 2021

In fact, it can even be viewed as the natural evolution of omnichannel retail — the ultimate blending of online with brick-and-mortar. This is why for many consumers the option to buy online, and pick up in-store is a game-changer. So, if it isn’t already. BOPIS should be part of your retail business’s future.

Shipping Costs 41

Shipping Costs eCommerce Payment Services Fulfillment 41

Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020.

Payment Services 150

Payment Services Shipping Costs Sporting Goods Retail 150

Smile.io

OCTOBER 30, 2023

allowing you to visually showcase the benefits customers can receive. answering all customer questions.  Reward customers for omnichannel engagement  From Shop Pay to Shopify POS, Shopify Plus is packed full of features that enable ecommerce brands to optimize conversions, reach more customers, and scale faster than ever.

Shopify 72

Shopify Merchant Services POS Omnichannel 72

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result?

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143