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The metaverse promises to transform customer loyalty

365 Retail

For retailers, customer loyalty is perhaps their number-one priority. It helps to secure long-term sales and word-of-mouth promotion: nearly 9 in 10 loyal customers will recommend a brand to friends and family, while almost half would continue to purchase even after a poor experience. .

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How to Boost Ecommerce Revenue With Customer Loyalty Programs

Ecommerce Platforms

The main problem is that selling on Amazon builds up loyalty for Amazon. Sure, you'll find customers who keep coming back, but nothing like you would get with your own VIP or loyalty program. The key to the whole loyalty game is recurring income. Real-world Customer Loyalty Strategies.

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E-commerce Outsourcing: Cynergy BPO – The Game Changer for Retail Enterprises in the UK

365 Retail

” In an industry where customer loyalty is paramount, the ability to deliver a seamless, responsive, and personalised shopping experience can set a retailer apart from its competitors. For enterprises looking to thrive in a crowded and competitive online retail landscape in the UK, Cynergy BPO stands out as a game changer.

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Ecommerce IT Support: 7 Key Services Every Online Retailer Needs

365 Retail

Online retail has exploded in recent years, attracting millions of enterprising individuals from around the globe. If you’re one of them, you need a robust ecommerce information technology (IT) support to keep your online business going. Immaculate IT support makes navigating the complexities of online business easier.

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The Limited Role of AI in Ecommerce

Retail TouchPoints

And this is where AI is poised to be a game changer. For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. But why should this matter to us as shoppers?

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Four Customer Experience and Commerce Trends That Will Define 2021

Retail TouchPoints

Retailers will invest in back-end systems to ensure a seamless experience and holistic customer view. Personalization and changing customer journeys. FILA, for example, didn’t have many of its own physical stores, but sold through other retailers. Voice commerce.

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Sensory Enabling Technologies are Radically Reshaping the Future of Digital Retail

Retail TouchPoints

These are more than fancy gadgets; they are innovative systems that provide a glimpse of a new “embodied” online retail environment — one where brands provide digital customers with multisensory spatial experiences like those observed in brick-and-mortar stores. augmented reality) to fully virtual (e.g. virtual reality).