RTP blog

JULY 12, 2017

In his new book: Makeover: How Mobile Flipped The Shopping Cart (And What To Do About It!) , NewStore Founder and CEO Stephan Schambach shares how the proliferation of mobile is changing retail as we know it — and how retailers must build a road map for mobile success via technology, data, loyalty programs and the brand itself.

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Mobile Retail Shopping Carts Technology 150

GetElastic

SEPTEMBER 15, 2021

With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features.

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B2B eCommerce Customer SEO 146

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52

Retail TouchPoints

AUGUST 18, 2023

We might use the copy they recommend for an ad, or OK [what might seem to be an] ‘out there’ print design for a swim trunk, and our customer base sees that.” Retailers also need to apply this mobile-first lens to everything that happens after the purchase is made, including package tracking and product returns.

Mobile 209

Mobile PayPal Consumer Customer Loyalty 209

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. . Top Supply Chain Investments.

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Supplies Shipping Costs Customer Loyalty Technology 281

Wiser

JANUARY 8, 2024

However, with the sheer volume of products and the rapid fluctuations in market trends, this can be an overwhelming task. In the pursuit of competitive pricing and high customer satisfaction, these checks must be accurate, efficient, and consistent across all locations.

Operations 141

Operations Technology Mobile Customer Experience 141

Retail TouchPoints

AUGUST 23, 2023

The retail landscape has dramatically changed over the last few years, and one emerging trend appears to be here to stay. Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Loyalty must adjust to meet those evolving consumer expectations.

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Travel Clothing Technology Customer Loyalty 178

Korona

JANUARY 30, 2023

Customer preferences shift, technologies advance, and shopping patterns evolve. Read on for more details regarding these noteworthy retail trends for 2023. Generating word of mouth marketing and establishing repeat customers have been goals of retailers for decades.

Small Business Retail 59

Small Business Retail Payment Services Shipping Costs Retail 59

Retail TouchPoints

JULY 12, 2023

The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns. That could include customized digital signage and instant discount offers based on your purchase history.

Payment Services 195

Payment Services Retail Point of Sale Supplies 195

UpSellIt

JULY 13, 2023

It seeks to bridge the gap between online and offline purchasing by establishing a cohesive experience between physical stores, websites, mobile apps, social media platforms and more. This concept provides a consistent brand experience across different channels, allowing customers to interact with your brand in the most convenient way.

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Omnichannel Multichannel Payment Services Retail 101

Omnisend

APRIL 26, 2021

According to the Ecommerce Statistics Report 2020 , the COVID-19 pandemic has played a huge role in accelerating the trend toward shopping online. Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. In this article, we’re going to check out some of the biggest furniture ecommerce trends for this year.

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eCommerce Social Media Merchant Services Shopify 135

365 Retail

DECEMBER 7, 2021

Read on to learn more in our guide to 7 trends you should try and tap into when starting a retail business today. Creating a Seamless Omnichannel Customer Experience. Creating a mobile-friendly online shopping experience is vital for retailers in 2022, particularly for retailers who solely sell products and services on the internet.

Small Business Retail 52

Small Business Retail Drop Ship Shipping Costs Retail 52

RetailMinded

OCTOBER 27, 2022

With the advent of technology, business owners are now aligning their companies towards changing trends. This strategy can help them improve efficiency, provide the utmost customer experience, and stay competitive. The three categories of M-commerce include mobile shopping, mobile payments, and mobile banking.

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

GetElastic

DECEMBER 9, 2020

Mobile self-checkout and curbside pickup are just a couple of examples of recent contactless shopping trends that have become the norm. Is your business set up to take advantage of these trends? Keep reading below to uncover the top 5 trends Gartner predicts will permeate the market and transform digital commerce.

Payment Services 113

Payment Services Payments B2B B2C 113

Retail TouchPoints

NOVEMBER 28, 2023

Fortunately, RMNs have the power to raise brand awareness, nurture customer loyalty and show off our brands’ creativity while closing the sale, because retail media is full-funnel. Siloing these objectives into separate media channels with competing budgets leaves value on the table and hurts overall results.

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Retail Social Media Channel Consumer 204

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Retail TouchPoints

SEPTEMBER 1, 2023

Top priorities include updating store interiors; integrating new technology to support associates; enhancing digital capabilities; and optimizing supply chain and merchandising operations. “Right now, we have less than $500 million in debt, and we will not be taking on any additional debt to fund or to pay for this investment,” Rosen explained.

POS 195

POS Merchant Services Supplies Improvements 195

Algopix

OCTOBER 15, 2023

Cross-channel tracking, also known as cross-device tracking, involves monitoring customer interactions and behaviors across multiple online channels and devices. These channels can include websites, mobile apps, social media platforms, email, and more.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

365 Retail

DECEMBER 13, 2023

This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. The retail industry is no exception to this trend. Generative AI also has huge potential to transform the customer service experience, and in turn drive customer loyalty.

Retail 65

Retail Gifts Shipping Costs Customer Loyalty 65

Wiser

DECEMBER 18, 2023

Efficient use of digital space, compelling product descriptions, high-resolution images, and positive customer reviews are all crucial components of an effective online shelf. Market trends shift rapidly, consumer behavior fluctuates, and competition intensifies. Here are some key strategies to consider: No.

Online Retail 139

Online Retail Information Improvements Management 139

Sailthru

JUNE 23, 2023

Millennials have come of age in a time of unprecedented technological growth and economic unrest. Millennial Consumer Trends Index 2023 explores some of the major shifts that are in play. Personalized communication is a must, and their affinity for technology helps shape how they shop. They are the largest generation in the U.S.

Marketing 78

Marketing Social Media Customer Loyalty Banking 78

Wiser

OCTOBER 11, 2023

AI-powered chatbots, for example, can handle a myriad of customer service tasks, allowing for round-the-clock support and instant response to customer queries. This can ultimately lead to sustained customer loyalty, a larger market share, and increased long-term growth.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Retail TouchPoints

NOVEMBER 18, 2021

17, provided plenty of answers in the form of tips, technology use cases, real-world success stories and a raft of innovative ideas. Employ new extended reality (XR) and the latest visual technologies to bring products to life online. Employ new extended reality (XR) and the latest visual technologies to bring products to life online.

Consumer 231

Consumer Merchant Services Social Media Technology 231

Shopping Signals

JANUARY 12, 2024

– Building Customer Loyalty It’s not enough to just get customers to your site through marketing. You need to turn them into repeat buyers through stellar customer service and loyalty incentives like discounts or free shipping. Retaining customers has a major impact on profitability.

eCommerce 52

eCommerce Customer Loyalty Shipping Social Media 52

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 203

Payments Payment Services Customer Experience Social Media 203

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue. So where to start?

Retail 280

Retail Customer Data Customer Experience Social Media 280

RetailMinded

FEBRUARY 29, 2024

Hyper-personalization is about matching customers with their unique preferences. That’s achieved by pairing the right digital marketing techniques with technology. So, hyper-personalization is undoubtedly a winning situation for both retailers and customers. What Is Hyper-Personalization?

Retail 52

Retail Customer Loyalty Technology Clothing 52

RTP blog

MARCH 15, 2017

The Retail TouchPoints Connected Consumer Series webinars, which will be broadcast from March 27-31, will delve into some of today’s hottest retail topics — from leveraging Artificial Intelligence and deepening personalization to creating truly modernized mobile experiences.

Webinar 150

Webinar eCommerce Mobile Omnichannel 150

Retail TouchPoints

NOVEMBER 18, 2020

There are several ways brands can keep their loyal customers coming back, including exceptional service and loyalty and rewards programs. But the first step, before marketers consider how they’ll maintain this customer loyalty, is to examine the latest consumer data in order to understand key shifts in their customers’ behavior.

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Customer Retention Information Customer Loyalty Mobile 222

GetElastic

SEPTEMBER 16, 2021

After all, that’s where the customers are, right? Many businesses also now allow customers to return items they ordered online to a local store to receive a refund or even cash. We’ve even recently seen the adoption of in-store mobile self-checkout and COVID-19 introduced the concept of curbside pickup.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

After all, that’s where the customers are, right? Many businesses also now allow customers to return items they ordered online to a local store to receive a refund or even cash. We’ve even recently seen the adoption of in-store mobile self-checkout and COVID-19 introduced the concept of curbside pickup.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

RetailMinded

JULY 29, 2023

The market environment is experiencing a significant change, and it is crucial for companies to ensure their continued commitment to staying updated with present trends and progressions in order to prosper. In this article, I will explore the rapidly changing retail industry and analyze the current trends influencing its future.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

The market environment is experiencing a significant change, and it is crucial for companies to ensure their continued commitment to staying updated with present trends and progressions in order to prosper. In this article, I will explore the rapidly changing retail industry and analyze the current trends influencing its future.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Retail TouchPoints

DECEMBER 2, 2021

The goal is to hinder true sales and prevent trending SKUs from gaining traction during peak buying periods. In order for retailers to fully reap the benefits of ecommerce market growth, they must protect themselves from hostile bots; this will prevent costly attacks that could damage their sales, customer loyalty and brand reputation.

Payment Services 218

Payment Services eCommerce Payments Cryptocurrencies 218

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 135

Consumer Payment Services Fulfillment Multi-channel 135

RTP blog

AUGUST 23, 2019

While it might be tempting to look at online and offline shopping trends individually, doing so limits the ability to see synergies across the different channels. BOPIS: Buy Online Now, Enjoy Today Mobile, of course, is where the majority of retail customer journeys start — but not necessarily where they end.

Merchant Services 150

Merchant Services Marketing Retail Shipping Costs 150

RetailMinded

APRIL 20, 2023

By embracing new technology, digitizing processes, streamlining staff training, and enhancing the customer shopping experience, businesses can improve operational efficiency, foster customer loyalty, and drive revenue growth. Manual inventory tracking can be time-consuming and prone to errors.

Payment Services 52

Payment Services Payments eCommerce Retail 52