Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 77

Customer Loyalty Customer Jewelry Social Media 77

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

SellBrite

MAY 13, 2019

And providing a better standard of customer experience will never not be a challenge to online sellers. With mobile sales estimated to reach $3.56 Leveraging this particular trend is as easy as directly addressing those concerns about which customers have been vocal. With all that in mind (dizzy yet?),

Mobile eCommerce 117

Mobile eCommerce Mobile eCommerce Social Media 117

GetElastic

AUGUST 18, 2021

With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. Below are some of the major Market-Driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy.

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B2B eCommerce Payment Services Marketing 145

Salsify

FEBRUARY 23, 2023

With digital experiences becoming a major deciding factor — even for in-store shoppers — customer loyalty is tied to how well a brand presents itself online through a variety of touch points. It’s never been more important to highlight product quality online.

Mobile 148

Mobile Customer Loyalty Consumer Presentation 148

GetElastic

SEPTEMBER 15, 2021

With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features.

B2B 146

B2B eCommerce Customer SEO 146

Digital Doughnut

FEBRUARY 6, 2023

Omnichannel retailing refers to the practice of providing customers with a seamless shopping experience across multiple channels, such as brick-and-mortar stores, online marketplaces, social media platforms, and mobile apps.

Omnichannel 98

Omnichannel Social Media Customer Loyalty Retail 98

RTP blog

JULY 12, 2017

In his new book: Makeover: How Mobile Flipped The Shopping Cart (And What To Do About It!) , NewStore Founder and CEO Stephan Schambach shares how the proliferation of mobile is changing retail as we know it — and how retailers must build a road map for mobile success via technology, data, loyalty programs and the brand itself.

Mobile 150

Mobile Retail Shopping Carts Technology 150

Retail TouchPoints

AUGUST 18, 2023

We might use the copy they recommend for an ad, or OK [what might seem to be an] ‘out there’ print design for a swim trunk, and our customer base sees that.” Retailers also need to apply this mobile-first lens to everything that happens after the purchase is made, including package tracking and product returns.

Mobile 224

Mobile PayPal Consumer Customer Loyalty 224

Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. And the majority of retailers (74%) agree that investing in mobile apps is key to driving profitability.

Retail 288

Retail Customer Loyalty Games Reference 288

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . Tiered loyalty system.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 214

Shipping Costs Improvements Live Chat Retail 214

RTP blog

JUNE 14, 2019

Exactly how physical retailers are using location intelligence varies quite a bit, but a couple of distinct trends have been emerging. Location intelligence also can give retailers unprecedented insight into the habits of their competitor’s customers, providing data on market penetration and customer loyalty.

eCommerce 150

eCommerce Customer Loyalty Presentation Information 150

Korona

JANUARY 30, 2023

Read on for more details regarding these noteworthy retail trends for 2023. The point is to be able to engage your customers beyond the scope of the brick-and-mortar space and into an omnichannel experience. Optimize For Mobile Purchases Every year, more and more shoppers are making purchases straight from their cell phones.

Small Business Retail 59

Small Business Retail Payment Services Shipping Costs Retail 59

Retail TouchPoints

MAY 8, 2024

Jean-Christophe Pitié: If brands want any chance at customer loyalty, they need to fix what’s broken. Slow page loads are more than problematic — they strongly influence whether a customer ever seeks the brand out in the future. Mobile delivered 77% of traffic, but only 56% of revenue.

Merchant Services 200

Merchant Services eCommerce Channel Mobile 200

Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. The data educates consumers on their running styles and provides individual product recommendations.

Payment Services 149

Payment Services Shipping Costs Sporting Goods Retail 149

Omnisend

APRIL 26, 2021

According to the Ecommerce Statistics Report 2020 , the COVID-19 pandemic has played a huge role in accelerating the trend toward shopping online. Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. In this article, we’re going to check out some of the biggest furniture ecommerce trends for this year.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

GetElastic

DECEMBER 9, 2020

Mobile self-checkout and curbside pickup are just a couple of examples of recent contactless shopping trends that have become the norm. Is your business set up to take advantage of these trends? Keep reading below to uncover the top 5 trends Gartner predicts will permeate the market and transform digital commerce.

Payment Services 113

Payment Services Payments B2B B2C 113

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. .

Supplies 293

Supplies Shipping Costs Customer Loyalty Technology 293

365 Retail

DECEMBER 7, 2021

Read on to learn more in our guide to 7 trends you should try and tap into when starting a retail business today. Creating a Seamless Omnichannel Customer Experience. Creating a mobile-friendly online shopping experience is vital for retailers in 2022, particularly for retailers who solely sell products and services on the internet.

Small Business Retail 52

Small Business Retail Drop Ship Shipping Costs Retail 52

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Retail TouchPoints

APRIL 17, 2023

The influence of a positive in-store experience has the power to sway customers to become regulars of a store and loyal followers to a brand. The challenge now is to create an environment that improves customer loyalty, increases basket size and encourages brand advocacy. Then do it.

Specialty Retailers 228

Specialty Retailers Payment Services Retail Outdoor 228

Wiser

JANUARY 8, 2024

However, with the sheer volume of products and the rapid fluctuations in market trends, this can be an overwhelming task. In the pursuit of competitive pricing and high customer satisfaction, these checks must be accurate, efficient, and consistent across all locations.

Operations 141

Operations Technology Mobile Customer Experience 141

Sailthru

SEPTEMBER 18, 2017

On the heels of launching the first-ever Retail Personalization Index , our ongoing analysis of the Sailthru 100 brands has surfaced seven significant trends affecting retailers, regardless of how successfully they’ve been investing in improvements to their customer experience and personalization to date. Mobile lags.

Marketing 107

Marketing Customer Experience Mobile Customer Loyalty 107

Retail TouchPoints

AUGUST 23, 2023

The retail landscape has dramatically changed over the last few years, and one emerging trend appears to be here to stay. Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Loyalty must adjust to meet those evolving consumer expectations.

Travel 192

Travel Clothing Technology Customer Loyalty 192

365 Retail

DECEMBER 13, 2023

This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. The retail industry is no exception to this trend. Generative AI also has huge potential to transform the customer service experience, and in turn drive customer loyalty.

Retail 62

Retail Gifts Shipping Costs Customer Loyalty 62

RetailMinded

OCTOBER 27, 2022

With the advent of technology, business owners are now aligning their companies towards changing trends. This strategy can help them improve efficiency, provide the utmost customer experience, and stay competitive. Many consumers now rely on mobile devices to research products and services, make an order, and complete transactions.

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Wiser

DECEMBER 18, 2023

Efficient use of digital space, compelling product descriptions, high-resolution images, and positive customer reviews are all crucial components of an effective online shelf. Market trends shift rapidly, consumer behavior fluctuates, and competition intensifies. Here are some key strategies to consider: No.

Online Retail 139

Online Retail Information Improvements Management 139

SellBrite

MARCH 2, 2018

As consumers spend more money than ever buying products online, ecommerce companies continue to look for and invest in new ways to stand out, capture attention, drive conversions, and secure customer loyalty. Here are the 7 biggest ecommerce trends that you need to know about in 2018: 1. Storytelling. Dig Deeper. Dig Deeper.

eCommerce 107

eCommerce Social Media Shopify Mobile 107

BigCommerce

MARCH 21, 2017

Finding more information on those things you love can sometimes be a task, especially on mobile. We believe that our customers will really respond well to this feature and we’ll start seeing many more conversions from IG to our website checkout. Pay attention to the trends. Instagram shopping is a game changer.

Mobile eCommerce 420

Mobile eCommerce Mobile eCommerce Merchant Services 420

UpSellIt

JULY 13, 2023

It seeks to bridge the gap between online and offline purchasing by establishing a cohesive experience between physical stores, websites, mobile apps, social media platforms and more. This concept provides a consistent brand experience across different channels, allowing customers to interact with your brand in the most convenient way.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

iVend

MARCH 11, 2024

Gross margins help retailers to understand the performance and trends of individual products, and this data informs decisions about product mix, location and stocking levels. Add this all up and it means that well-designed and executed loyalty programs can boost revenue from members customers by *.

POS 52

POS Customer Loyalty Retail Payments 52

Groove

MARCH 16, 2020

Optimize your site for mobile. Having a company blog helps to engage customers in a conversation. Write about content relevant to current and future customers. A strategic plan helps increase engagement and establish customer loyalty. And don't forget to stay up-to-date with email trends. Build backlinks.

Marketing 329

Marketing Social Media SEO Blog 329

Algopix

OCTOBER 15, 2023

Cross-channel tracking, also known as cross-device tracking, involves monitoring customer interactions and behaviors across multiple online channels and devices. These channels can include websites, mobile apps, social media platforms, email, and more.

Channel 129

Channel eCommerce Social Media Customer Loyalty 129

Retail TouchPoints

JULY 12, 2023

Computer vision at the edge would create more personalized shopping experiences that synchronize in-person, online and mobile interactions. That could include customized digital signage and instant discount offers based on your purchase history.

Payment Services 210

Payment Services Retail Point of Sale Supplies 210

Korona

JUNE 8, 2022

Read on to learn more about the retail technology trends you need to know to better manage your retail business and stand out from the competition. Virtual try-on is how a customer can virtually “try on” a product through a mobile device or something else equipped with a camera. Tables of Contents.

Technology 52

Technology Payment Services Payments Retail 52