Retail TouchPoints

DECEMBER 29, 2023

With cultural changes dictating the increase in sportswear purchasing and equal importance being placed on comfort as well as style, how can sports and sneaker retailers utilize ecommerce to grow their slice of the market and compete for customer loyalty?

Apparel 232

Apparel eCommerce Fulfillment Order Fulfillment 232

Sailthru

JANUARY 16, 2020

Take omnichannel personalization, for example. From there, retailers must look at the various solutions that can deliver a holistic omnichannel customer profile. Missing Out on Omnichannel Personalization Is No Longer an Option. The time when “omnichannel” was a hot buzzword is long gone.

Omnichannel 78

Omnichannel Seminar Customer Loyalty Mobile 78

Retalon

AUGUST 14, 2023

Mastering omnichannel ecommerce strategy is essential for retailers to deliver a seamless shopping experience. What is an Omnichannel Ecommerce Strategy? An omnichannel strategy provides customers with a unified shopping experience across all channels, whether online, mobile, or brick-and-mortar. Let’s dive in!

Omnichannel 41

Omnichannel eCommerce Channel Customer Experience 41

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. AI-recommendations 6.

eCommerce 129

eCommerce Recommendation Omnichannel Customer Data 129

UpSellIt

AUGUST 3, 2023

Improved Customer Experience: Segmentation allows businesses to provide personalized content, offers, and recommendations, making the shopping experience more relevant and enjoyable for customers. Ecommerce personalization examples include: Product recommendations based on browsing and purchase history.

eCommerce 111

eCommerce Recommendation Accessories Customer Loyalty 111

lateshipment

APRIL 28, 2024

So, if you’d like to stay noticed by your prospective customers, you have no option but to put your focus to improving customer experience. Not just your peers, but even customers will agree with it. CX makes or breaks customer loyalty. TLDR: In a rapidly evolving marketplace, stagnation is not an option.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

UpSellIt

FEBRUARY 26, 2024

Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. Message Delivery Our omnichannel strategy keeps your brand front and center for your audience, regardless of their preferred device.

Customer Loyalty 111

Customer Loyalty Conversion Optimization Shopping Carts Technology 111

Retail TouchPoints

FEBRUARY 18, 2021

Even sporting goods and specialty athletic companies are seeing the benefits of appointments, as they allow associates to walk consumers through their preferred activities and make pointed recommendations based on their needs and behaviors. For example, some companies used the same technology to avoid “crowding in a line,” Buser explained.

Retail 282

Retail Beauty and Health Books Omnichannel 282

Algopix

OCTOBER 15, 2023

Advanced analytics tools and technologies help businesses make sense of this data, providing valuable insights into customer behavior, preferences, and engagement patterns. Cross-channel tracking relies on the collection and analysis of data from various touchpoints, which are then integrated into a central database.

Channel 129

Channel eCommerce Social Media Customer Loyalty 129

Kissmetrics

JANUARY 17, 2022

A popular use for such messaging is product recommendations, like this one from Groupon , which focuses on pampering experiences a customer may appreciate. Product Recommendations. For example, a razor company might see you purchased a razor a few weeks ago and recommend a shaving cream. Better Understand Your Customers.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. On a larger scale, technology — and increasingly artificial intelligence (AI) — is needed.

Payment Services 149

Payment Services Shipping Costs Sporting Goods Retail 149

iVend

AUGUST 10, 2022

iVend Retail Loyalty iVend retail technology helps retailers build strong communities. Check out how our loyalty programs drive customer advocacy. Consumers trust other consumers, even if they don’t know them personally, with 79% of consumers saying they trust online reviews as much as personal recommendations.

Retail 98

Retail Customer Retention Social Media Customer Loyalty 98

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52

UpSellIt

MARCH 1, 2021

Creating an accessible and enjoyable ecommerce customer journey goes a long way to boost customer loyalty and, in turn, your conversion rate. Let’s first take a look at what an ecommerce customer journey is and why it’s important. What is an Ecommerce Customer Journey?

eCommerce 140

eCommerce Customer Customer Loyalty Recommendation 140

Kissmetrics

OCTOBER 2, 2020

For example, there is live chat software for lead qualification, live chat software for customer engagement, and live chat software for customer support. Omnichannel Support. Chatbots use AI technology and automation to solve problems. But I recommend the Zendesk Support Suite. Additional users cost extra.

Live Chat 297

Live Chat Omnichannel Recommendation Shopify 297

Retail TouchPoints

OCTOBER 27, 2021

Retailers’ health and safety policies and innovative technologies can help consumers feel more comfortable in stores. In addition to supply chain challenges, the rise in shrink and ongoing labor shortage makes loss prevention technologies critical for retailers during the high-traffic holiday season.

Consumer 256

Consumer Supplies Fulfillment Technology 256

iVend

AUGUST 27, 2020

Digital retail technologies hold the potential to create game-changing innovations. For retailers, this means technology that keeps shoppers engaged, employees safe, stores open, brands thriving, and builds a competitive edge for the future. The Benefits of the Omnichannel Model. Learn More >> The New Customer Journey.

Omnichannel 105

Omnichannel Leisure Technology Channel 105

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Creating personalized product recommendations. Improved brand reputation. Watch the Webinar.

B2B 146

B2B eCommerce Customer SEO 146

Ecommerce Platforms

OCTOBER 26, 2021

The eCommerce service is an omnichannel commerce platform that provides the power of large-scale businesses to mid-size brands. BetterCommerce is a large-scale enterprise-grade omnichannel solution for eCommerce built to empower retailers to maximize revenue, stay ahead of the competition, and be more efficient. Omnichannel.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Optimizely

AUGUST 9, 2018

Some traditional retailers and CPG brands have begun to adopt new technologies and realize the full potential of ecommerce and direct-to-consumer. More and more, brands are looking to own their communication with customers, focusing on the repeat purchase and driving customer loyalty. Think you’re ready for omnichannel?

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Kibo

MARCH 2, 2023

An increasing number of manufacturers are looking to eCommerce to maintain customer loyalty while in turn reaching new customers this year. To make the right choice, manufacturers must consider a variety of factors and how their existing systems, processes, and teams will integrate with the new eCommerce technology.

Payment Services 62

Payment Services Multi-channel eCommerce Shipping Costs 62

RTP blog

MARCH 15, 2017

I’m interested to learn more about how a new look at credit and debt can help all types of businesses increase sales and improve customer loyalty. The retailer’s Zachary Martz will discuss how the use of AI-driven algorithms to personalize product recommendations increased per-session revenue by 4.9%.

Webinar 150

Webinar eCommerce Mobile Omnichannel 150

RetailMinded

SEPTEMBER 30, 2023

This could range from unparalleled quality, pioneering technology, or unparalleled customer service. Additionally, utilizing social media scheduling tools and influencer marketing can help maintain a consistent brand presence online, further engaging customers. They are the emotional glue that binds a brand to its consumers.

Customer 96

Customer Retail Customer Retention Recommendation 96

Retail TouchPoints

SEPTEMBER 1, 2023

Top priorities include updating store interiors; integrating new technology to support associates; enhancing digital capabilities; and optimizing supply chain and merchandising operations. “Right now, we have less than $500 million in debt, and we will not be taking on any additional debt to fund or to pay for this investment,” Rosen explained.

POS 212

POS Merchant Services Supplies Improvements 212

Kibo

OCTOBER 5, 2021

Individualization—also called 1-to-1 personalization—is an ecommerce personalization technique that retailers use to automatically optimize customer experiences for each person. One key example: AI-powered personalized product recommendations are among the top AI-focused trends that are reshaping ecommerce. Omnichannel Personalization.

eCommerce 62

eCommerce B2C B2B Omnichannel 62

iVend

SEPTEMBER 10, 2020

Digital retail technologies hold the potential to create game-changing innovations. For retailers, this means technology that keeps shoppers engaged, employees safe, stores open, brands thriving, and builds a competitive edge for the future. And, at the foundation of a strong omnichannel operations model are digital solutions.

Omnichannel 64

Omnichannel Leisure Technology Channel 64

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Automation, interpretations, and recommendations from analytics have a tremendous impact on brands. From product selection to purchase, data analytics focuses on providing personalized attention to each customer. This experience goes a long way in building customer loyalty. Drive Revenue Growth.

Retail 85

Retail Shipping Costs Customer Retention eCommerce 85

RetailMinded

OCTOBER 27, 2022

With the advent of technology, business owners are now aligning their companies towards changing trends. This strategy can help them improve efficiency, provide the utmost customer experience, and stay competitive. Hence, it can help drive customer loyalty to a higher retention rate. .

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. Net Promoter Score (NPS): NPS indicates the likelihood of customers recommending your brand to others.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

SEPTEMBER 17, 2020

When consumer spending resumes, brands with experiences that engender customer loyalty will benefit most.”. Advanced personalization should be used across the entire customer lifecycle, from the initial click all the way to post-purchase and even throughout potential return cycles. Who Owns The Personalization Strategy?

eCommerce 184

eCommerce Mobile Channel Customer Loyalty 184

Retalon

AUGUST 14, 2023

In today’s omnichannel retail world, traditional pricing methods are struggling to keep up. With AI and predictive analytics, retailers can anticipate customer reactions and optimize prices rather than guessing. With pricing intelligence, retailers have real-time visibility into customer reactions to prices across channels.

Retail 41

Retail Omnichannel Channel Games 41

Omnisend

APRIL 26, 2021

Personalization in marketing has quickly become a customer expectation. In fact, according to Accenture , a massive 91% of consumers say they are more likely to shop with brands that provide offers and recommendations that are relevant to them. Augmented Reality for the Ecommerce Furniture Industry.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

365 Retail

MAY 5, 2023

One industry that has experienced a paradigm shift due to the introduction of AI is the retail sector, where this powerful technology has been gradually integrated into various aspects, from physical stores to e-commerce platforms and social media marketing.

Retail 81

Retail Social Media eCommerce Technology 81

GetElastic

JULY 20, 2017

Companies that consistently provide positive customer experiences enjoy higher sales and customer loyalty. A Forrester study comparing revenue growth at several companies in their customer experience index found that leaders outperformed laggards by as much as 24%. Mobile and social media open new touchpoints.

Customer Experience 140

Customer Experience Technology Social Media Demo 140

Smile.io

MARCH 21, 2023

These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty. Dynamic Yield informs that the English football club improved its mobile homepage conversions by 40% thanks to mobile web customization.

eCommerce 69

eCommerce Shopping Carts Customer Loyalty Recommendation 69

iVend

AUGUST 27, 2020

Digital retail technologies hold the potential to create game-changing innovations. For retailers, this means technology that keeps shoppers engaged, employees safe, stores open, brands thriving, and builds a competitive edge for the future. The Benefits of the Omnichannel Model. Learn More >> The New Customer Journey.

Omnichannel 52

Omnichannel Leisure Technology Channel 52