lateshipment

JULY 17, 2020

The average conversion rate of eCommerce websites is 2.86%. Visitors who make it to case studies or reviews are more likely to eventually buy your product. Why focus on customer retention , and not just increasing the number of new visitors? Yes, that’s a shockingly low amount of people buying at the first try.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

APRIL 11, 2023

Ecommerce has revolutionized retail shopping, with consumers trading in the poorly lit dressing room experience for the comfort of our own bedrooms. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward.

Customer Retention 272

Customer Retention Customer Loyalty B2B Customer 272

GetElastic

SEPTEMBER 15, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers.

B2B 146

B2B eCommerce Customer SEO 146

Groove

JULY 24, 2022

Looking to bring their online presence into 2022, Dippin’ Dots contracted Groove Commerce to create an all-new eCommerce store that would update their outdated BigCommerce instance. The Dippin’ Dots team wanted to ensure that this identity transferred 1:1 to their new eCommerce experience.

BigCommerce 195

BigCommerce Customer Retention Shipping Costs Shipping 195

Omnisend

FEBRUARY 16, 2021

Augmented reality tricks, old-school lottery, or gamified loyalty programs can help you to get customers’ attention and have them perceive your brand with long-term positive feelings, resulting in better engagement and additional sales. Collecting customer emails, phone numbers, and marketing consent becomes easier. Know your audience.

Marketing 179

Marketing Gifts eCommerce Games 179

Kissmetrics

MARCH 29, 2018

Tom Robertshaw ( @bobbyshaw ) is an Ecommerce Evangelist at Space 48, an award-winner ecommerce consultancy for forward-thinking retailers. It can be easy lose ourselves in the chronic battle of customer acquisition. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

My Wife Quit Her Job

JANUARY 13, 2020

When it comes to getting repeat sales for your ecommerce store, customer loyalty programs are one of the most effective ways to boost customer retention. In fact, studies have shown that 69% of consumers are influenced by retailers that offer loyalty and rewards programs.

Customer Loyalty 156

Customer Loyalty Customer Retention Customer eCommerce 156

Ecommerce Platforms

MAY 2, 2018

If you're one of those people with a passion for building your very own online enterprise with the help of an ecommerce store, then this is the right place. The following is a list of the top ecommerce podcasts to help get you started on the journey to passive income. Ecommerce Minute. Ecommerce Paradise.

eCommerce 187

eCommerce Small Business Retail Online Retail eCommerce Marketing 187

Retail TouchPoints

APRIL 12, 2023

Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see. With that loyalty card, customers can find personalized offers in-store that ease and enhance the shopping experience. Use, but don’t depend on, ecommerce.

Retail 254

Retail Shipping Costs Supplies Customer Retention 254

Optimizely

JULY 31, 2018

But that doesn’t mean everyone should, especially in the ecommerce world. What makes the best ecommerce podcasts stand out? Take a cue from these 25 ecommerce podcasts, which we’ve selected as our favorites in the genre. For many ecommerce professionals, this one needs no introduction. The Turnaround. eCommerceFuel.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

lateshipment

MAY 28, 2020

They lead to customer churn. Do you sometimes feel, as an eCommerce retailer, that despite paying a steep price to provide customers a top-notch delivery experience , you still struggle with their complaints? Customer Acquisition Cost (CAC): Are You Spending Too Much on Acquiring Customers?

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

GetElastic

SEPTEMBER 7, 2021

All thanks to eCommerce subscriptions. In 2020 subscription ecommerce sales took off with 41% growth, according to eMarketer. of US retail ecommerce sales will come from subscriptions in 2021, totally $26.67 Primarily, more and more brands have embraced eCommerce subscriptions. And, I'm not the only one. Source ).

Subscription 148

Subscription eCommerce Shipping Costs B2B 148

Smile.io

APRIL 25, 2023

Sephora’s Beauty Insider Program is one of the most well-known rewards programs in retail and ecommerce loyalty communities. They also use your past purchase history to recommend new products making personalization available to new and existing customers, alike. Build a loyalty program for your ecommerce store.

Recommendation 58

Recommendation Social Media Events Customer Retention 58

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 88

Customer Customer Retention Social Media X-cart 88

Groove

DECEMBER 3, 2020

eCommerce automation improves the accuracy and relevancy of messaging and helps businesses save time by reducing redundant tasks. Integrating automated messages and trigger criteria allows eCommerce businesses to effectively scale their marketing efforts. Delighting Customers. Attracting Your Audience. Conclusion.

X-cart 221

X-cart Customer Retention Shopping Carts eCommerce 221

Smile.io

FEBRUARY 12, 2024

Think of email subscribers as prospective friends of your ecommerce brand and email marketing as the relationship-forming driver.    Email marketing has the potential to foster the customer journey and build rapport like no other marketing endeavor can. Bonds emerge from mounting interactions and shared experiences.

eCommerce 77

eCommerce Marketing Customer Loyalty Multi-channel 77

Smile.io

JANUARY 23, 2023

So how did this company build such a loyal following of customers surrounded by so many competitors? Tarte's community-building strategy is a large piece of the brand’s loyalty puzzle, with their customer retention program, tarte perks helping the cause. Blog Beth Foster 3.

Customer Retention 47

Customer Retention Social Media Customer Blog 47

lateshipment

MARCH 15, 2021

What makes late deliveries worse is that despite paying a steep price to provide customers a top-notch eCommerce delivery experience , you are held accountable for delivery issues committed by your shipping carrier. Customer Acquisition Cost (CAC): Are You Spending Too Much on Acquiring Customers?

Shipping Costs 130

Shipping Costs Customer Retention Social Media Shipping 130

Groove

NOVEMBER 12, 2020

This can be a true learning experience for any business, and it's a great way to see what your customers care about the most. Reward Loyal Customers. Take advantage of this opportunity to save big and earn more by nurturing and rewarding your current customers. Conclusion.

Customer Experience 356

Customer Experience Improvements Customer Social Media 356

Retail TouchPoints

JUNE 29, 2021

After the initial rush to stock up on essential goods in the early months of the pandemic, traditional brick-and-mortar operations experienced decreased foot traffic in-store as consumers turned to grocery delivery services and ecommerce to secure items they needed from the safety of their homes.

Payment Services 229

Payment Services Retail Customer Retention Payments 229

Prisync

FEBRUARY 6, 2018

The easiest way to defeat your eCommerce competition? Provide an awesome shopping experience that makes it super simple for your customers to get what they want. According to a Customer Experience and Impact study , customers say they will be loyal to a business that gives them the customer experience they want.

eCommerce 41

eCommerce Customer Loyalty Mobile Blog 41

Kissmetrics

DECEMBER 11, 2022

Think of this as something that’s bringing the above benefits together, helping companies increase ecommerce sales by simply using behavioral triggers via email, sometimes with automation. You can also send out targeted messages, for example, when a customer: Submits a form to download your white paper, video, case study or other free item.

Marketing 275

Marketing Customer Retention White Paper Download 275

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty. Rewards and gifts. Our advice?

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

Omnisend

APRIL 27, 2021

Fashion ecommerce is an ever-expanding industry that is not only susceptible to change, but embraces it proudly. In fact, marketers can learn a lot from the revolutionary fashion ecommerce trends driving a booming $2.5 If you want to get on top of the footwear ecommerce world, you need to know the top trends. trillion industry.

eCommerce 78

eCommerce Fashion Apparel Shopify 78

Optimizely

OCTOBER 31, 2018

Some of the most successful ecommerce brands have slowly been making a change. Ecommerce leaders have realized that stores are not dead at all. Caren has more than 20 years of experience in the ecommerce world, going back to first generation internet startups. It’s really meant to help you plan for freshman year.

Marketing 170

Marketing eCommerce Events Channel 170

Smile.io

APRIL 6, 2023

Let’s say you noticed your business wasn’t acquiring as many new customers as you expected, and you want that to change. Well, believe it or not, one of the most sustainable ways to improve your customer acquisition cost is through customer retention. billion shoppers and 250 thousand ecommerce brands.

Customer 95

Customer Customer Retention Blog eCommerce 95

Omnisend

MAY 18, 2021

In fact, according to an in-depth study by the National Retail Federation, 2019 experienced a 700% increase in the purchase of CBD-based products. Here, we examine the newest CBD eCommerce trends retailers should learn before selling in the coming years. What Is CBD Ecommerce? The Top CBD Ecommerce Trends.

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

ESW

APRIL 2, 2018

They often demand unique products, services, and user experiences and it is critical that your eCommerce store can engage these passionate fans with a brand experience that matches their high expectations.

Games 60

Games eCommerce Customer Retention Management 60

Smile.io

AUGUST 19, 2020

Site speed is an especially important aspect when it comes to running your own e-commerce business. It is crucial in captivating your customers and keeping them coming back to your site again and again. Unfortunately, research has proven that most e-commerce sites have actually become slower than they were a year ago.

eCommerce 47

eCommerce Management Shopify Customer Retention 47

Smile.io

APRIL 4, 2024

  Want more exclusive content from ecommerce business owners? newsletter where we dive deep into ecommerce topics and share practical insights from small business owners. Subscribe to Talking Shop, the Smile newsletter, to learn how to grow your ecommerce brand from small business owners like yourself. newsletter.

Merchant Services 46

Merchant Services Customer Retention Events Arts 46

RetailMinded

FEBRUARY 19, 2022

Customer retention requires a well-balanced blend of gilt-edge experience and customization. In Asia, consumers typically prefer mobile e-wallets. Let’s explore the unique factors driving consumer behavior, payment preferences, and how merchants can best position themselves for the future of commerce.

Merchant Services 52

Merchant Services Payment Services eCommerce X-cart 52

Payoneer

FEBRUARY 22, 2019

While bringing in new customers is important, over 40% of a business’s profits come from existing customers. As a result, customer retention is just as important, if not more so, then acquisition. Put Customer Experience First. A top way to boost customer satisfaction is by offering free shipping.

Customer Retention 20

Customer Retention Customer Shipping Costs Social Media 20

Fabric

MARCH 14, 2023

Throw in soaring customer acquisition costs , high cart abandonment rates , and declining customer retention rates , and you start to see why the fashion retail sector is such a competitive and unforgiving industry. Feel free to schedule a call with us here.

Apparel 130

Apparel Fashion Shipping Costs Merchant Services 130

FastSpring

DECEMBER 3, 2020

Businesses are constantly trying to figure out how to increase customer retention rates. But what if your business model is designed to create repeat customers. Subscription businesses get to profit from recurring purchases, and customers benefit from long-term savings and convenience. Increased Customer Retention.

Subscription 96

Subscription Customer Retention Marketing Payment Services 96

ecomdash

NOVEMBER 26, 2018

Here’s our guide to the top ecommerce niches of 2019, including a bunch of tips to help you find the best niche for your ecommerce business. One of biggest mistakes ecommerce businesses make is selling an excessive number of products. Studies show that a 5% increase in customer retention leads to a 95% increase in profits.

Shipping Costs 148

Shipping Costs eCommerce Food and Beverages Fulfillment 148

Retail TouchPoints

SEPTEMBER 19, 2022

EY, formerly known as Ernst & Young, says that 57% of consumers choose a brick-and-mortar retailer predominantly based on the customer shopping experience. Every interaction holds the potential to impact overall customer satisfaction and long-term customer retention. 2021 set online sales records.

Marketing 241

Marketing Retail Information Customer Retention 241