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Seen and Heard at #NRF2024: 5 Trends from the Big Show

Retail TouchPoints

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. The top five themes include: 1.

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10 E-Commerce Shipping Best Practices You Should Know

lateshipment

Train your customer service teams to interact with empathy and focus on solving customer issues. You must also have a robust fulfillment team that makes sure the shipment’s journey from order placed to delivery is smooth. . Provide multi-channel customer support. Offer free shipping options.

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The Case for Extreme Personalization

GetElastic

Extreme personalization, sometimes referred to as marketing to a customer segment of one, is the holy grail of the multi-channel world. Extreme personalization comes down to one simple reality: customers expect your company to know who they are — no matter what method or touchpoint they are using.

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What a Baby Clothes Blog Can Teach You About 991% YoY Growth Using Paid Acquisition

Kissmetrics

Multi-Channel Expansion. But scaling to multiple channels takes some finesse and strategy. Getting a handle on one channel can be difficult enough. Here are the four biggies to consider when you want to expand to multi-channels: 1. Do you have the manpower for customer service? Here’s how.

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A Thankful Consumer Equals a Full Cart: Why Consumers And Retailers Are Thankful For Omni-Channel

OrderDynamics

A Thankful Consumer Equals a Full Cart: Why Consumers And Retailers Are Thankful For Omni-Channel. Whether you call it omni-channel, unified commerce or multi-channel, one thing is clear: the ability to provide a seamless, consistent retail experience across channels is something to be thankful for.

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How To Make Your Dispensary Stand Out

Korona

Just like any aspect of business, marketing your dispensary is a multi-pronged endeavor. It’s essential to be honest about what needs your dispensary will fulfill. This requires market research in your industry, location, and customer base. Customer Retention Management And Loyalty Programs.

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Ecommerce Glossary

AcquireConvert

Customer journey: the path and sequence of interactions that customers go through from the first visit to purchase: this can involve multiple channels and different timelines for different customers. Sometimes called “user experience” (UX).