Ecommerce Platforms

AUGUST 22, 2022

Are you considering adding a customer support module to your online store? Platforms like Richpanel include more than a chat box; with features for multichannel communications, customer portals, and workforce management, you’re able to improve upon several areas of your business with one app. Multichannel Support.

Multi-channel 104

Multi-channel Shopify Channel Merchant Services 104

RTP blog

JUNE 17, 2019

According to the 2019 State of Service report by Salesforce, 80% of customers now consider their experience with a company to be as important as its products. Here are three ways retailers can leverage customer support to create the ideal customer experience. For most, this means, are they shopping online or in the store.

Customer 150

Customer Retail Mobile Multichannel 150

Omniconvert

MARCH 31, 2021

The biggest challenges Customer Support teams to encounter in the ecommerce industry and what you can do to make sure your company is consistently delivering your Value Proposition to all customers on a 24/7 basis. The post The Hidden Layers of Customer Experience. Customer Support Edition.

Customer Experience 148

Customer Experience Customer Blog eCommerce 148

Omnisend

DECEMBER 15, 2020

When your customers make a purchase, they’re thinking about getting the product and not about things like customer support. When that time comes, the customer will look to contact the company. What is Omnichannel Support? This way, your customers always get accurate answers. Improved customer retention.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

lateshipment

SEPTEMBER 21, 2021

The Pivotal Role of Customer Support in Overall The Post-purchase CX. A staggering 40% of customer support issues are Shipping, Delivery, and Returns related issues occurring in the post-purchase phase of the customer journey. Customer Support Challenges During the Holiday Season.

Customer 130

Customer Shipping Costs Shipping Social Media 130

lateshipment

NOVEMBER 11, 2021

If you’re running an e-commerce business, stay tuned to learn how you can provide exceptional customer support. But first, let us look at the role of customer support for Holiday season success. . Why is Customer Support Imperative During BFCM 2021? Increased customer acquisition costs.

eCommerce 130

eCommerce Customer Shipping Costs Social Media 130

Kibo

APRIL 19, 2022

They create (or source), market, and sell their products directly to customers. D2C brands connect with customers using primarily digital channels and touchpoints like social media, eCommerce websites, mobile apps, SEO/paid search and email. The D2C Customer Journey. The D2C model supports customers by fully understanding them.

Payment Services 127

Payment Services Customer B2C Social Media 127

Retail TouchPoints

MAY 12, 2023

Flexibility in your company’s response to market trends and customer demands. And if you haven’t leaned into AI to help with sourcing, vetting and hiring skilled contract technicians — and using it to assist with scheduling, customer service and predictive maintenance — you should. Leverage AI where you can.

Customer Experience 324

Customer Experience Customer Travel Technology 324

Korona

OCTOBER 2, 2023

Experience swift POS support and customer service, ensuring uninterrupted transactions and optimal operations for your business. Call us!

POS 96

POS Customer Operations Point of Sale 96

Omnisend

APRIL 5, 2023

This year, they announced changes to Klaviyo pricing , which led to some customers paying up to 60% more. Most recently, Klaviyo has announced that free users will no longer be able to have unlimited access to email support. However, their app often falls short of this goal, leading their customers to have questions and issues.

Live Chat 78

Live Chat Customer Webinar Channel 78

Digital Doughnut

JUNE 5, 2023

Customers expect quick and efficient assistance when they have questions or issues. Two of the most popular types of customer support are chat support and email support.

Customer 59

Customer Blog Customer Experience Technology 59

RetailDive

APRIL 9, 2024

The tech will help with customer service, including troubleshooting product issues, managing software and rescheduling or combining order deliveries.

Customer 109

Customer Management 109

RetailDive

DECEMBER 11, 2023

The DTC dental company filed for bankruptcy earlier this year hoping to undergo a going-concern transaction, but has now closed its operations.

Customer 92

Customer Operations 92

Liveintent

NOVEMBER 22, 2021

If you’re looking for one audience solution that can help you achieve success with your customers at any stage of the marketing funnel, Custom Audiences may just be what you’re after. What are custom audiences? How to build Custom Audiences. The concept of how Custom Audiences work is simple.

Customer 62

Customer Marketing Channel Management 62

Liveintent

NOVEMBER 22, 2021

If you’re looking for one audience solution that can help you achieve success with your customers at any stage of the marketing funnel, Custom Audiences may just be what you’re after. What are custom audiences? How to build Custom Audiences. The concept of how Custom Audiences work is simple.

Customer 62

Customer Marketing Channel Management 62

FastSpring

OCTOBER 25, 2017

Customer support workers are the unsung superheroes of the working world today. So what does a support agent need to become a real-life superhero?

Customer 80

Customer Blog 80

ViiBE Blog - Retail

AUGUST 31, 2020

Customers and companies alike have adapted in unique ways to handle the challenges of the pandemic. In the realm of customer support, a new assistance model has emerged to fit the growing trends sparked during the pandemic. Increasing support tickets. Source: McKinsey. Omnichannel assistance options.

Customer 98

Customer Omnichannel Travel Technology 98

RetailDive

JANUARY 9, 2024

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior.

Retail 110

Retail Customer Consumer 110

Groove

FEBRUARY 20, 2024

However, to effectively scale an e-Commerce business, it's important to integrate a customer relationship management (CRM) tool into your Shopify store. A CRM for Shopify assists business owners with sales, marketing, and customer service, freeing up time for you to put your focus into core business activities and product development.

Shopify 358

Shopify eCommerce B2B Live Chat 358

Groove

FEBRUARY 20, 2024

However, to effectively scale an e-Commerce business, it's important to integrate a customer relationship management (CRM) tool into your Shopify store. A CRM for Shopify assists business owners with sales, marketing, and customer service, freeing up time for you to put your focus into core business activities and product development.

Shopify 358

Shopify eCommerce B2B Live Chat 358

SheerID

JULY 17, 2023

To attract customers, brands need to reflect the values of shoppers by implementing personalized marketing and gated offers.

Customer 78

Customer Marketing Blog 78

Forrester eCommerce

MARCH 26, 2024

To meet customers in their moments, marketers must design, execute, and optimize interactions across the full range of devices, channels, and touchpoints where consumers engage with a brand. An effective martech strategy supports the needs of marketing today, while retaining […]

Technology 456

Technology Marketing Channel Consumer 456

Forrester eCommerce

MAY 10, 2022

But your primary focus should be on your employees and your customers. The Supreme Court’s leaked draft opinion on Roe v. Wade has intensified calls for brands to respond to the abortion debate.

Customer 195

Customer Customer Experience B2C Marketing 195

Forrester eCommerce

FEBRUARY 26, 2024

Given the current rate of client conversion, fewer than 50% of SAP ECC customers will have completed their transformation to S/4 by 2027. Furthermore, about 13,000 ECC customers are on EHPs 0–5, with support only up to 2025 and calling for an even more urgent decision on the future of their ERP. Moreover, 90% of […]

Customer 405

Customer Information Technology Management 405

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. Customers don’t judge businesses by the quality of their products or services alone. The true differentiator is CX.

Retail 286

Retail Customer Experience Customer Retention Technology 286

Forrester eCommerce

OCTOBER 23, 2019

In discussions with business executives over the last 12 months, Forrester has recognized that there is a concern that IT, or the delivery of IT services, is hindering rather than enabling business transformations. Discussions often lead to the focus of operating models, whether they should be focused on revenue or cost and efficiencies.

Customer 186

Customer Operations 186

Retail TouchPoints

MAY 9, 2024

Operating 14 omnichannel fulfillment centers nationwide, Cart.com provides brands and retailers with third-party logistics (3PL) solutions and proprietary software such as its Constellation Order Management System (OMS) and warehouse management technology, designed to get products to customers as quickly and efficiently as possible.

Fulfillment 258

Fulfillment Omnichannel Operations Fashion 258

Groove

MAY 8, 2024

Magento 2 and Adobe Commerce in 2024 The Adobe Commerce Cloud is now built on top of Magento 2: the underlying architecture supports all Adobe Commerce solutions. Adobe provides marketing and creative solutions, while Magento 2 delivers reliable eCommerce operations, product and customer management, and order processing solutions.

Magento 195

Magento Merchant Services eCommerce Platforms eCommerce 195

Retail TouchPoints

MAY 9, 2024

Customers of Whole Health Rx, powered by WellSync , first complete an online questionnaire regarding their medical history and goals, as well as a live video interview for further assessment, if deemed necessary. Vitamin Shoppe competitor GNC debuted a new store section last month devoted to GLP-1 medications and associated supplements.

Fulfillment 220

Fulfillment Subscription Customer Retail 220

Retail TouchPoints

APRIL 29, 2024

GNC’s new GLP-1 support section is available in all 2,300 store locations across the U.S. A lot of these customers have tried losing weight for a long time and have finally found something that works. A lot of these customers have tried losing weight for a long time and have finally found something that works. ”

Events 238

Events Management Customer Retail 238

Forrester eCommerce

MARCH 28, 2022

We’ve all been on the site visit to an Managed Security Services provider’s SOC, where your prospective MSS provider shows you yet another set of screens with big pew pew maps with little dots where they have seen cyber attacks with lines going haywire. These maps are about as useful as an NFT, artistic to […].

Customer 195

Customer Management 195

Groove

APRIL 16, 2024

A user-friendly interface and plenty of customization options are two of the big reasons why Shopify has reached its current level of popularity. Depending on the plan you choose, Shopify offers a wide range of features and apps designed to help you build your eCommerce store and attract customers.

BigCommerce 364

BigCommerce Magento Multi-channel Shopify 364

Payoneer

NOVEMBER 1, 2017

But with great opportunity comes great challenge: The more markets you sell in, the more difficult it can be to offer the same level of support to all your customers, especially when you’re selling to people in other countries and time zones, whose cultural norms might be different to yours. Listen to your customers.

Customer 75

Customer eCommerce eCommerce Platforms Presentation 75

PFS

JUNE 17, 2019

Providing highly responsive, brand-centric customer service is critical for retailers who want to keep up with today’s On-Demand Economy. Today, we’re taking a closer look at an alternative solution option that could be the answer – hybrid onshore/nearshore customer care. High demand for quality support.

Customer 70

Customer Banking Consumer Management 70

Groove

FEBRUARY 22, 2024

Studies show that customers still prefer to be contacted by eCommerce businesses via email. Consumers are concerned about the economy, but localized support remains strong for small businesses. Staying in touch with your customers is more important than ever. Business owners have to cut through the noise to reach customers.

Shopify 312

Shopify eCommerce eCommerce Platforms Customer 312