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#RICE24: On the Ground with In-Store Tech at Sephora, Reformation and Walgreens

Retail TouchPoints

“So much of retail is about how you speed up different parts of a shopping journey [examples include self-checkout, ecommerce, click-and-collect] to make it simple, convenient and fast for the customer. Here’s RTP ’s take on the best fast and slow experiences we saw on our tour of Chicago’s famed Magnificent Mile shopping district.

Vend 202
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The hybrid customer experience may be the key to your eCommerce success

GetElastic

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience?

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The hybrid customer experience may be the key to your eCommerce success

GetElastic

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience?

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Missfresh Makes Sure Olympics Support Staff Never Goes Hungry with 24/7 Grocery Delivery

Retail TouchPoints

Chinese online fresh grocer Missfresh has launched special express delivery service and smart vending machines to help feed volunteers, logistics and support staff and security personnel at the 2022 Beijing Winter Olympics. Customers can scan a QR code or use facial recognition to collect their purchase and automatically complete payment.

Vend 242
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How Brands Will Harness IoT and Mobile Apps to Create More Connected User Experiences in 2022

Retail TouchPoints

We expect to see that trend accelerate through 2022 and perhaps even pick up more speed in the latter half of 2023, in ways that give consumers and business users more options for connected experiences that continue to narrow the gap between the physical and digital worlds. More Customers Will Embrace Connected Experiences.

Mobile 286
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Pop Mart Picks Los Angeles for its Two Newest Stores

Retail TouchPoints

Known for toy characters like Molly, Hirono, The Monsters, SKULLPANDA and many others, Pop Mart has an established global presence, including more than 450 stores in over 30 countries as well as 2,300 blind box vending machines, which the brand calls Robo Shops.

Vend 225
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Why the Future of the Mall is All About ‘Blend Spaces’

Retail TouchPoints

EPAM Continuum, a global innovation design firm that specializes in customer experience design, recently unveiled the concept of “Blend Space” to illustrate how experiential flow and physical-digital touch points can meet a range of needs and shopping “modes.” Developers: take note!

Outdoor 239