Omniconvert

NOVEMBER 10, 2018

We spent the last couple of months trying to understand customer retention, how important this is for an eCommerce and the strategies used. We also looked at thought leaders and read papers and ebooks and articles talking about retention. appeared first on eCommerce Growth Blog.

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Customer Retention Customer Article eCommerce 60

lateshipment

JULY 17, 2020

Visitors who make it to case studies or reviews are more likely to eventually buy your product. Why focus on customer retention , and not just increasing the number of new visitors? But returning customers can become influential online ambassadors for your organization. Deliver great customer service. Think Ahead.

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Customer Shipping Costs eCommerce Customer Retention 237

Sailthru

AUGUST 7, 2018

We all know that persuading an existing customer to buy again is so much less expensive – sometimes one-tenth the cost – than acquiring a new customer. And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. That’s right.

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Customer Retention Customer Games Improvements 60

Sailthru

AUGUST 7, 2018

We all know that persuading an existing customer to buy again is so much less expensive – sometimes one-tenth the cost – than acquiring a new customer. And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. That’s right.

Customer Retention 60

Customer Retention Customer Games Improvements 60

My Wife Quit Her Job

JANUARY 13, 2020

When it comes to getting repeat sales for your ecommerce store, customer loyalty programs are one of the most effective ways to boost customer retention. In fact, studies have shown that 69% of consumers are influenced by retailers that offer loyalty and rewards programs.

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Customer Loyalty Customer Retention Customer eCommerce 156

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

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Customer Experience Technology Customer Fulfillment 312

Retail TouchPoints

APRIL 11, 2023

With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward. A recent study from Happy Returns reported that 86% of shoppers check a retailer’s return strategy before buying, yet many retailers have been tightening return policies to try and offset losses.

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Customer Retention Customer Loyalty B2B Customer 287

Smile.io

JANUARY 27, 2022

DICK’S Sporting Goods and Nike recently announced they would be taking their long-standing business relationship to the next level by partnering on customer loyalty. Customers of DICK’S and Nike can now link their DICK’S’ ScoreCard and Nike Membership loyalty program accounts to unlock exclusive products, events, and offers.

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Sporting Goods Customer Loyalty Customer Events 83

Smile.io

APRIL 6, 2023

Let’s say you noticed your business wasn’t acquiring as many new customers as you expected, and you want that to change. Well, believe it or not, one of the most sustainable ways to improve your customer acquisition cost is through customer retention. What is Customer Retention, and Why is it Important?

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Customer Customer Retention Blog eCommerce 96

Retail TouchPoints

NOVEMBER 18, 2020

It’s equally important to hold fast to some tried and true tactics to keep existing loyal customers. Studies show that loyal customers are more likely to make repeat purchases, which ultimately drives revenue. Just how can they do that? Take for instance insights into where else they frequently shop.

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Customer Retention Information Customer Loyalty Mobile 262

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Additionally, 82% of B2B marketers prioritize lead generation, while 43% focus on customer retention.

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Kissmetrics

MARCH 29, 2018

It can be easy lose ourselves in the chronic battle of customer acquisition. However, according to the Adobe Digital Index Report , returning customers make up 40% of revenues whilst representing only 8% of visitors. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth.

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Customer Retention Customer eCommerce Merchant Services 205

Smile.io

APRIL 25, 2023

By breaking customers into distinct groups, you can use each tier to challenge shoppers to see if they can reach that next milestone. You want your most loyal customer to feel like they achieved something that others could not, and inspire your other customers to strive to get there.

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Recommendation Social Media Events Customer Retention 59

Groove

JULY 24, 2022

The primary goal of this project was to capture the fun and imaginative spirit that Dippin’ Dots has embodied for so many years, while also enabling customers to purchase products online. Customer Engagement: As eCommerce experts, we know that a high level of customer retention starts with a high level of customer engagement.

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BigCommerce Customer Retention Shipping Costs Shipping 195

lateshipment

MAY 28, 2020

Now put your customer in the same situation. Read till the end to learn how you can deal with late deliveries and spur customers to spend more on your brand! They lead to customer churn. Neither do they help in improving customer satisfaction. In fact, such an excuse would only infuriate you further. Why so late?

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Shipping Costs Customer Retention Shipping Small Business Retail 246

Retail TouchPoints

APRIL 12, 2023

Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see. With that loyalty card, customers can find personalized offers in-store that ease and enhance the shopping experience. Hyper-personalization is also on the rise.

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Retail Shipping Costs Supplies Customer Retention 262

Kissmetrics

DECEMBER 11, 2022

Send Emails Based On Customer Actions. You can also send out targeted messages, for example, when a customer: Submits a form to download your white paper, video, case study or other free item. Remember, with behavioral email marketing , it’s the customer at the wheel — not you. Why is that? The Icing on the Cake Email.

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Marketing Customer Retention White Paper Download 275

Smile.io

JANUARY 23, 2023

So how did this company build such a loyal following of customers surrounded by so many competitors? Tarte's community-building strategy is a large piece of the brand’s loyalty puzzle, with their customer retention program, tarte perks helping the cause.

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Customer Retention Social Media Customer Blog 47

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

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eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

lateshipment

FEBRUARY 26, 2020

Picture this : You’re a retailer based in Chicago, dealing in apparel and your loyal customer John has ordered a tux for his high-school reunion from your store. And a bad experience is nothing but a chance for your customer to put a full-stop to you and start shopping with your competitor. What is Proactive Issue Resolution?

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Customer Experience Shipping Costs Customer Shipping 233

Kissmetrics

FEBRUARY 22, 2021

Do it right, and you’ll have a customer for life. If you want to retain customers, you need the right onboarding system. How Does a Smooth Onboarding System Help Retain Customers? Customer retention isn’t just another vanity metric. Customer retention isn’t just another vanity metric.

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Customer Retention Document Improvements Information 279

Kissmetrics

OCTOBER 24, 2017

SaaS growth relies on customer engagement. Chances are your customers have very diverse backgrounds, interests, and behaviors. A one-size-fits-all approach to customer engagement may alienate your customers and drive them away from your brand,” says Donte Ledbetter , growth producer of content and programming at Appboy.

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Customer Live Chat Customer Loyalty Social Media 278

Omnisend

DECEMBER 15, 2020

When your customers make a purchase, they’re thinking about getting the product and not about things like customer support. When that time comes, the customer will look to contact the company. You can have dedicated teams for each one of them, but remember to properly prepare your agents for customer interaction.

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Omnichannel Live Chat Customer Social Media 148

lateshipment

MARCH 15, 2021

So much that late deliveries tend to drive customers away. Read on further to know how much late deliveries can cost your business and how you can deal with them in order to spur customers to spend more on your brand! Now put your customer in the same situation. The hard truth is that acquiring new customers is costly work.

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Shipping Costs Customer Retention Social Media Shipping 130

Retail TouchPoints

JUNE 29, 2021

As a result, retailers had to move quickly to implement social distancing mandates in stores to make their customers feel as safe as possible while shopping. They can even optimize in-store merchandising by studying conversion rates based on a mix of products in the same area. Which impulse items are people buying at checkout?

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Payment Services Retail Customer Retention Payments 236

365 Retail

DECEMBER 8, 2022

For retailers, a loyal customer is the gold standard. 60% of loyal customers will purchase more frequently from their preferred companies, according to InMoment , while Motista research suggests customers who have an emotional relationship with a brand have a 306% higher lifetime value. Do the basics well.

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Customer Customer Retention Consumer Customer Experience 52

Payoneer

FEBRUARY 22, 2019

While bringing in new customers is important, over 40% of a business’s profits come from existing customers. As a result, customer retention is just as important, if not more so, then acquisition. Put Customer Experience First. A top way to boost customer satisfaction is by offering free shipping.

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Customer Retention Customer Shipping Costs Social Media 20

Smile.io

NOVEMBER 15, 2023

Every brand aims for a loyal customer base that will support them no matter what. Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.

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Customer Loyalty Customer Beauty and Health Food and Beverages 58

iVend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

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Customer Experience Customer POS Customer Retention 52

Omnisend

MAY 30, 2021

Understanding customer behavior is essential for any merchant. The right customer data can help drive your buyers to make more personalized purchase decisions—and this is where behavioral segmentation comes into play. Omnisend’s studies have revealed that custom automation can yield incredibly high open and click-through rates.

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Customer Merchant Services Subscription Omnichannel 114

Groove

DECEMBER 3, 2020

If you're not using an automated workflow to streamline your marketing efforts, continue reading to discover how eCommerce automation can be used to attract, engage and delight customers at any stage of the buyer's journey. Customize, automate, schedule and compose messages to as large or as small of a group as you'd like.

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X-cart Customer Retention Shopping Carts eCommerce 221

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty.

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Customer Loyalty eCommerce Customer Social Media 98

Smile.io

OCTOBER 27, 2021

The battle between customer loyalty versus acquisition is one that all growing brands have to grapple with. Some ecommerce entrepreneurs believe that acquiring new customers is the sure-fire path to gaining more revenue. In fact, one study found that the average customer acquisition cost for ecommerce brands is a whopping $45.27 !

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Customer Loyalty Customer Social Media Live Chat 71

Retail TouchPoints

SEPTEMBER 19, 2022

A customer has a question but can’t find anyone to help. But the whole time, the customer is frustrated and getting more unhappy with each passing second. But the whole time, the customer is frustrated and getting more unhappy with each passing second. When they finally track someone down, the employee doesn’t know the answer.

Marketing 246

Marketing Retail Information Customer Retention 246

Smile.io

NOVEMBER 10, 2021

The most important people to any brand should be the ones they are trying to reach: their customers. Customer analysis tells you who your customers are and what influences their decisions. Key metrics related to your customers can give you critical insight into why your sales figures are in their current state.

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Customer Customer Retention Customer Experience Customer Data 68

FastSpring

DECEMBER 3, 2020

Businesses are constantly trying to figure out how to increase customer retention rates. But what if your business model is designed to create repeat customers. Subscription businesses get to profit from recurring purchases, and customers benefit from long-term savings and convenience. Increased Customer Retention.

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Subscription Customer Retention Marketing Payment Services 102

FastSpring

JULY 12, 2019

Net Promoter Scores and customer satisfaction ratings are two very important KPIs for any customer experience program since they help your business measure customer loyalty and satisfaction. However, there’s one metric that doesn’t get as much attention—customer lifetime value. What is Customer Lifetime Value?

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