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Liberty London Modernizes Point-of-Sale and CRM Applications

RIS News

British department store Liberty is making moves to improve store technology and customer experience, upgrading its POS and CRM applications to be more user-friendly and easily accessible for staff.

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Cole Haan Deploys Platform Supporting Unified Commerce

Retail TouchPoints

The platform’s microservices-based design and open architecture can accommodate new tools and services, allowing retailers to quickly adapt to shifting customer and business demands. “In Cole Haan operates 90+ retail stores in the U.S.

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NRF 2024 Retail’s Big Show

Mi9

Talk to us about our products: Mi9 Retail offers a comprehensive Retail Software Platform for Softline and Hardline retailers which includes Merchandise Management, Point of Sale, Business Intelligence, Sales Audit, Invoice Matching, Order Management, and eCommerce – all connected to a common retail analytics platform.

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5 Trends from NRF 2023 That Retailers Can’t Ignore

Retail TouchPoints

For example, churn prediction, recommendation engines and customer lifetime value models were discussed at multiple booths. Major opportunities include content production — especially for marketplaces — and product descriptions, product recommendations and of course customer service.

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Mi9 Ranked 2nd in Customer Satisfaction and Quality of Support on the 2023 RIS Software LeaderBoard

Mi9

2 in Customer Satisfaction Top 10 in 9 Additional Categories MIAMI, FLORIDA December 9, 2022 – Based on stringent criteria, the annual RIS Software LeaderBoard evaluates retail technology vendors in head-to-head rankings and Top-10 lists based on retailers’ satisfaction and the completeness of their solution. . # About Mi9 Retail.

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Identifying the ‘Faces’ Behind Faceless Online Transactions

Retail TouchPoints

According to McKinsey , ecommerce sales in apparel, department stores and beauty products have increased by nearly 10%, on average, since the onset of the pandemic. After acting like legitimate customers to build a transaction history, the fraudsters then run up charges which they don’t pay for. The result?

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5 Ways Food Stores are Leading in Experience Innovation

Retail TouchPoints

That is why Interstore | Schweitzer , which believes brick-and-mortar is the linchpin of the omnichannel customer experience, analyzed food stores all over the world, coming up with a list of 50 stores they believe every serious retailer (and food lover) should visit. Space and Atmosphere. Photo courtesy of: Shutterstock.