lateshipment
JULY 17, 2023
Shipping is one of the top expenses for e-commerce businesses. In fact, it can account for up to 25% of the total cost of an online order (only next to production at 30%). But most of the factors associated with production costs are under your control and can be easily cut down to see profits.
Retail TouchPoints
NOVEMBER 17, 2023
When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications.
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Retail TouchPoints
FEBRUARY 21, 2024
While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers. This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily.
Retail TouchPoints
SEPTEMBER 14, 2023
The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs. in an interview with Retail TouchPoints.
Retail TouchPoints
MARCH 6, 2024
Returns are a major cost of doing retail business of any kind, but especially online. Common missteps that mismanage customer expectations include inaccurate online product descriptions, low-quality images, lack of inventory visibility or accuracy and inadequate sizing details.
Retail TouchPoints
JULY 7, 2023
As more direct-to-consumer (DTC) brands face heightened competition and rising cost-per-acquisition rates online, many have disinvested in their branded ecommerce experiences and doubled down on unique brand opportunities found on marketplaces like Amazon.
Ecommerce Platforms
MAY 8, 2020
Shipping doesn't have to be free. However, studies have shown that 91% of ecommerce customers rethink their purchases from online stores when they realize that the shipping wasn't priced well or it wasn't fast enough. Customers go to those sites and expect free/cheap shipping and rapid store-to-door delivery.
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