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The New Normal: CPG’s Return to the Customer

Retail TouchPoints

Simply put, consumers are craving convenient and valuable retail experiences, and today’s pandemic has been a catalyst for the rapid acceleration of this global trend. Taking unique preferences into account enables businesses to build a better relationship with their customers, encouraging a longer commitment and lessening churn.

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How Retailers Can Control Costs Even As Return Rates Climb

Retail TouchPoints

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits. Returns is just one example.” .

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Inventory Management for Scaling ($1M+) Businesses: Techniques You Need to Know Before You Go Bust

BigCommerce

Ship products to customers in a timely manner. Inventory ties into every element of your store, from supply, to warehousing , to order fulfilment and customer satisfaction. Here is a view BigCommerce merchants can use to drill down into channel activity: Identify Trends. Optimizing it can help you to: Save money.

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How to Offer Sustainable Packaging for Your Online Store

Ecommerce Platforms

Luckily, switching to sustainable packaging could lead to advantages for both you and your customers, not to mention a strong environmental impact. That organization states that the following criteria are required to consider a custom packaging item sustainable: The packaging is made to optimize energy and materials.

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RetailWire: Should Walmart Reinstate In-Store Returns During A Pandemic?

Retail TouchPoints

Walmart, however, is not taking in-store returns for apparel, cleaning supplies, health and beauty or pharmacy purchases, although customers can ship products back using the Walmart app or web site. This policy prompted customer complaints that a local ABC TV affiliate in Chicago reported on. Its competition clearly is.

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The Comprehensive Guide To Selling Consumer Packaged Goods Online

Groove

That being said, it’s important for eCommerce stores to accommodate their customers’ preferences when shopping online. In this guide, we’re outlining the importance of a few variables — packaging, shipping and fulfillment — as well as strategies to help your eCommerce store drive CPG growth. increased $63 billion.

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How to Do Multiple Location SEO

Kissmetrics

It brings a lot of benefits to e-commerce businesses that offer worldwide or international shipping. If you have it in place, you can expand your customer base and quickly grow your business. You can serve multiple areas or ship products internationally or worldwide. Attract Local Customers. Boost Brand Awareness.

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