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Building Loyalty Without Breaking the Bottom Line: the Dual Shipping Dilemma for Ecommerce Merchants

Retail TouchPoints

While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers. This presents a dual shipping dilemma for businesses: how can they keep shipping costs on the business low, while also offering customer-friendly return policies?

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Harnessing the Potential of Returnless Refunds to Improve Profitability and Customer Experience

Retail TouchPoints

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

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10+ E-Commerce Memes On Post-Purchase Experiences

lateshipment

Not just post-purchase or even e-commerce, but most blogs that you sit down to read, either in your leisure time or on the go — tell you two things. experience in the post-purchase — shipping, delivery, and returns phases as well as decode the process they represent. You can either do this or do not do this.

eCommerce 130
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Product Substitution: How Savvy Retailers and Manufacturers can Build Supply Chain Resiliency, Reduce Costs and Improve Customer Experiences

Retail TouchPoints

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications.

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E-commerce Returns Management Process: Best Practices

lateshipment

Returns are a part of every e-commerce business. And when returns get out of hand, you can naturally expect them to become a logistical nightmare and a cost-center for your business. 20% of all e-commerce orders are returned. What is E-commerce Returns Management? But first, let’s get to the basics.

eCommerce 130
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The Essential Guide to Shopify ERP Integration [2024]

Groove

Some say that it’s the secret to becoming a successful eCommerce brand. Optimizing Inventory: Because Shopify ERP integration platforms sync inventory levels in real-time, you’ll prevent overstocking and stockouts, all while reducing costs. Using an ERP also has an initial setup cost and associated maintenance expenses.

Shopify 393
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Shining a Light on a Growing Ecommerce Threat: Chargeback Fraud

Retail TouchPoints

As online commerce continues to surge, chargeback fraud victimizes more and more retailers. Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. Still, the cost of chargeback fraud is simply too high to ignore.