Retail TouchPoints

NOVEMBER 17, 2022

Francesca’s has named Teresa Baker as its new EVP and CFO. Baker brings more than 20 years of brick-and-mortar and ecommerce experience to the role, including supporting multiple startups and private equity-backed companies both internationally and in the U.S. Baker most recently served as CFO for Hollar , an online dollar store. She also has served as CFO for Carbon38 , a women’s activewear brand, and CFO and COO at Colorado Group , an Australian retailer with more than 450 retail s

eCommerce 289

eCommerce Operations Consumer Retail 289

Ecommerce Platforms

NOVEMBER 17, 2022

Looking for a complete ecommerce checklist that will help you to grow your online business? Look no further. You’ve built your ecommerce store , found customers who enjoy your products, and accelerated operations, until…you hit a plateau. At some point, every small business and large business starts seeing sales slow down. It’s not because you’re doing something wrong, but rather, a natural part of the business process, where you inch closer to claiming your complete portion of the market.

Social Media 249

Social Media Merchant Services Shipping Costs eCommerce 249

Retail TouchPoints

NOVEMBER 17, 2022

Lily AI and Pimberly have partnered with the goal of providing global brands with the ability to streamline product data and digital asset management. Pimberly is a cloud-based PIM (Product Information Management) and DAM (Digital Asset Management) platform designed to combine automation and scoping and localization capabilities to enable outstanding product experiences across sales channels.

Management 276

Management Retail Recommendation Channel 276

Forrester eCommerce

NOVEMBER 17, 2022

Loyalty marketers, the scope of your job just expanded. And before you panic, it’s a good thing. Loyalty marketers have conventionally focused their efforts on customers post-purchase: increasing customer retention, enrichment, and advocacy. But brands and customers alike have faced unprecedented challenges over the last few years, including a pandemic, supply chain issues, and social […].

Customer 195

Customer Customer Retention Supplies Marketing 195

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Retail TouchPoints

NOVEMBER 17, 2022

Party City has hired Peter Smith as Chief Operating Officer to help the retailer optimize its supply chain and cut costs as it navigates economic uncertainty. The company has promoted EVP and Chief Commercial Officer Sean Thompson to the role of President and Chief Commercial Officer, adding marketing and ecommerce roles to his existing responsibilities.

Supplies 272

Supplies Operations Technology Information 272

Forrester eCommerce

NOVEMBER 17, 2022

This time of year, I’m talking to many marketing operations leaders about fiscal-year planning — revenue planning, marketing planning, and campaign planning. These leaders are being asked to deliver operational excellence with reduced budgets and resources. And yet the work of marketing hasn’t changed. The phrases “do more with less,” “maximize efficiency and effectiveness,” and […].

Operations 195

Operations Marketing B2B 195

Forrester eCommerce

NOVEMBER 17, 2022

One of the most popular attractions at Forrester’s B2B Summit EMEA is the Analyst 1-on-1s. Analyst 1-on-1s provide delegates with the opportunity to book a discussion with an analyst on a specific topic or get deeper insight on a particular piece of research. Here’s a summary of the hot topics discussed during this year’s marketing […].

B2B 195

B2B Operations Marketing Books 195

Retail TouchPoints

NOVEMBER 17, 2022

This year, the holidays are shaping up to be incredibly competitive, as ecommerce sales are predicted to climb up to 14%, compared to last year’s 8.4%. Therefore, it’s imperative for online retail brands to ensure their sites can scale during those high traffic periods and accommodate the increase in shoppers. . Don’t Overestimate Customer Patience — Cyber 5 Success Depends on Speed.

Online Retail 264

Online Retail Customer Experience eCommerce Customer 264

Forrester eCommerce

NOVEMBER 17, 2022

Wealth management firms with both digitally savvy financial advisors and digital financial advice will be best suited to win over skittish investors and convert them into profitable, long-term customers.

Marketing 195

Marketing Management Customer 195

Retail TouchPoints

NOVEMBER 17, 2022

Workers at 113 unionized Starbucks locations reportedly planned to strike on Nov. 17, Red Cup Day, for at least part of operating hours, according to CNBC and other media outlets. The annual event, when the chain gives away reusable red cups with any purchase, has become one of its busiest days due to the collectability of the souvenirs. Starbucks Workers United is protesting the day by distributing a version of the red cup with the Grinch’s hand holding an ornament decorated with Starbucks unio

Events 264

Events Blog Operations Other 264

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Forrester eCommerce

NOVEMBER 17, 2022

The first step to becoming audience-centric is to develop expertise and knowledge about your organization’s target buyers. However, getting actionable insights into buyer behavior isn’t easy. That’s why in Forrester’s new annual Buyers’ Journey Survey, 2022, we asked more than 20,000 business buyers around the world to examine their preferences during each phase of the […].

B2B 195

B2B Marketing 195

Retail TouchPoints

NOVEMBER 17, 2022

Breakthrough ’s FELIX platform is designed to help retailers access the data, insights and clarity they need to find and create efficiencies within their networks, inform strategic decision-making and reimagine the movement of goods. This strategic web-based transportation intelligence platform offers shippers a streamlined technology targeted to three categories: energy, freight and sustainability solutions.

Shipping 264

Shipping Retail Supplies Recommendation 264

Forrester eCommerce

NOVEMBER 17, 2022

The future of experiences will be driven by analytics, and many of them will be anticipatory.

Customer 195

Customer Customer Experience 195

Retail TouchPoints

NOVEMBER 17, 2022

Following weeks of public speculation regarding the acquisition, The Estée Lauder Companies (ELC) will acquire TOM FORD in a deal valued at $2.8 billion. The transaction is expected to close during the first half of 2023. Existing TOM FORD partners Ermenegildo Zegna Group , which produces the brand’s fashion, and Marcolin S.p.A , which manages its eyewear, will enter long-term license agreements with ELC.

Fashion 261

Fashion Accessories Management Marketing 261

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

Salsify

NOVEMBER 17, 2022

Salsify publishes a new guide explaining how brands can use a product data management solution to satisfy the needs of direct-to-consumer (DTC) shoppers.

Download 147

Download eCommerce Management Consumer 147

RetailDive

NOVEMBER 17, 2022

The retailer’s profits and sales continued their slide in the third quarter. Now it is headed into the most important period without a CEO.

Retail 112

Retail 112

Omnisend

NOVEMBER 17, 2022

Reading Time: 6 minutes. What if I told you there’s a way to schedule a popup in WordPress, Shopify, or your favorite ecommerce platform in literally minutes? As you know, popups help you get new subscribers and customers looking for the best products and offers. This is especially true during peak shopping times like the Black Friday/Cyber Monday weekend, when people are shopping around for the best deals and offers.

BigCommerce 88

BigCommerce Shopify WooCommerce Mobile 88

RetailDive

NOVEMBER 17, 2022

Mobile is the apparel brand’s largest digital channel, and a new app is one part of its attempt to transform into a digital-first, direct-to-consumer brand.

Mobile 98

Mobile Apparel Channel Consumer 98

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

ROI Revolution

NOVEMBER 17, 2022

Good news: You can leave your worries about reaching your ideal shoppers at the best place and time in the past. That’s right! You have the right amount of touchpoints across different channels, your messaging is perfectly suited to the customer, and the audiences you’re reaching are keenly targeted – all thanks to you leveraging the programmatic path to purchase.

White Paper 78

White Paper Omnichannel Webinar Apparel 78

RetailDive

NOVEMBER 17, 2022

He’s been gone for 35 years, but the pop artist is still making the luxury retailer joyful and relevant.

Retail 116

Retail 116

Smile.io

NOVEMBER 17, 2022

Small Business Saturday is November 26th and holiday sales are in full swing across retail stores and ecommerce sites. Black Friday and Cyber Monday may be the main stars of the upcoming retail events, but Small Business Saturday is becoming just as popular. Small Business Saturday is an excellent opportunity for small businesses to kick off the holiday retail season while building small business loyalty among its customers.

Small Business Retail 78

Small Business Retail Social Media Omnichannel Customer Loyalty 78

RetailDive

NOVEMBER 17, 2022

The company is consolidating teams following reports earlier in the week that said the e-commerce giant was firing thousands.

eCommerce 103

eCommerce 103

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Forrester eCommerce

NOVEMBER 17, 2022

The year ahead will be a tumultuous one for software developers. Read Forrester's top three predictions for software development in 2023.

Operations 73

Operations Customer 73

RetailDive

NOVEMBER 17, 2022

The department store has plenty of fresh merchandise for the holidays, though inflation makes Q4 murky, executives said Thursday.

Department Stores 98

Department Stores 98

MagentoBrain

NOVEMBER 17, 2022

Get Magento customization services from India's leading Magento development company , which has a dedicated team and provides regular updates. Customization is simple, but understanding client requirements is critical, and only a professional company will do so. In today's internet-dominated world, your online presence is more important than ever. With your very own customized Magento E-Commerce website, you can showcase your unique business traits and why you're the best.

Magento 52

Magento Payment Services eCommerce Customer 52

RetailDive

NOVEMBER 17, 2022

Markdowns and canceled orders helped the retail giant trim excess inventory by a third in Q3.

Retail 95

Retail 95

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

Korona

NOVEMBER 17, 2022

Automated Clearing House (ACH) payments are direct bank transfers of payments between people and businesses. Accepting ACH payments is a great way to offer customers additional convenience. If you already accept credit cards, you will likely be able to accept ACH payments easily. In this article, you’ll learn more about the types of ACH payments that exist, how to accept ACH Payments and how they work.

Payment Services 52

Payment Services ACH Payments Merchant Services 52

RetailWire

NOVEMBER 17, 2022

Layoffs at Amazon.com, Meta and Twitter will see more than 28,000 people lose their jobs. The economic effects will be felt in the communities where laid-off workers live but are not an indicator that a recession is coming. “If people lose their jobs, they spend less money in the area they live. But I think the sort of direct knock-on effect is much smaller than your traditional mass layoffs, in say manufacturing,” said Jason Furman, an economics professor at Harvard University.

Article 52

Article 52

Digital Doughnut

NOVEMBER 17, 2022

It's an exciting time for marketers as digital disruption creates new opportunities. Connectivity is no longer about joining A to B, but about creating a powerful enabler to drive change.

Marketing 52

Marketing B2B Technology 52

RetailWire

NOVEMBER 17, 2022

The cost of a Thanksgiving meal is significantly more expensive this year compared to 2021 as food prices have risen about 10 percent. Inflation and a lack of turkeys due to flocks being culled after bird flu outbreaks are the main causes that wholesale prices are at record highs.

Article 52

Article 52

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data