Wed.Mar 22, 2023

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Brands Pop into the Surreal as 3D Billboards Surge

Retail TouchPoints

Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user needs and behaviors is also transforming. In the new series “Stimulating Retail,” join award-winning sensory designer and Harvard neuroscientist Ari Peralta as he breaks down the science and tech behind some of today’s most stimulating sensory retail experiences.

Retail 105
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449: Amazon Is Silently Stealing From You And How To Get Your Money Back With Yoni Mazor

My Wife Quit Her Job

Today, I have a very special guest back on the show, Yoni Mazor. Yoni is the founder of Getida, where he helps Amazon sellers recover their money. Amazon screws up all the time without telling you and we’re going to discuss all the ways that you are losing money right now as a seller and what you can do about it. What You’ll Learn How to get your money back from Amazon Amazon’s most common mistakes What to look out for on your Amazon reports Other Resources And Books Get $400 i

Books 238
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Navigate Cloud Migration and Modernization in Asia Pacific

Forrester eCommerce

Firms need help dealing with challenges related to the migration, modernization, and management of workloads across hybrid cloud environments; lacking the relevant skills and expertise in house, they turn to professional services to help them realize cloud benefits faster.

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6 reasons you should implement customer loyalty programs

Omnisend

Reading Time: 4 minutes The purpose of loyalty programs is to offer customers access to exclusive prices and loyalty discounts. This can help not only with purchasing behavior, but also with customer retention. There are different types of rewards and recognition programs that businesses can offer their consumers, but the challenge lies in how well the loyalty program objectives are met—such as helping the business grow or raising brand awareness.

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Personalize & Empower: Crafting a Digital-First Retail Experience

Speaker: Nicole Ramirez, M.A. - Marketing Director, Growth, Emerging Products - Forbes | Advisory Panel - University of Houston | Named Top 5 Digital Marketing TEDx Talks

Data-driven client engagement is revolutionizing the way businesses interact with their customers. Using data to understand customer behavior and preferences can improve personalization and customer pleasure. But while most businesses understand the value of data-driven client engagement and delivering tailored experiences, many are having difficulty implementing them.

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For US Consumers, The Pandemic Is Going, But Not Gone

Forrester eCommerce

All signs point to Covid-19 Pandemic being fully behind us: the Biden Administration’s intention of Covid-19 national and public health emergencies are set to end on May 11th 2023, consumers’ comfort in pre-Pandemic activities, like going to a concert or a museum, are increasing over time, and while travel is recovering, the lack of full […]

Consumer 195
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The Best Product Description Apps for Shopify in 2023

Ecommerce Platforms

The best product description apps for Shopify can be a phenomenal time-saving tool. After all, as an entrepreneur, running your own online store, you have a lot of different tasks to handle each day. You need to track down suppliers, manage logistics, deliver excellent customer service, and promote your company, since finding the time to produce attractive product descriptions can be tough.

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Best Free Task Management Tools for 2023

Ecommerce Platforms

The best free task management tools are extremely valuable in today’s fast-paced workplace. Whether you’re embracing the trend of hybrid and remote working patterns, or you’re simply trying to keep your internal team on the same page, task management tools can help. With the right software, you can easily keep track of all the tasks in your workplace waiting to be completed.

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UBS Acquires Credit Suisse: A Trust Crisis That Continues To Unravel

Forrester eCommerce

Poor risk management practices, a questionable corporate culture, and a long series of scandals created an explosive mix that led to Credit Suisse’s collapse and consequent acquisition by rival UBS. While each theme deserves its own analysis, the sum of these events provides a crisp example of how the bank undermined the very definition of trust that ultimately caused its collapse.

Banking 195
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The Best Editor X Alternatives to Consider in 2023

Ecommerce Platforms

If you’re looking for Editor X alternatives to help you create the ultimate website design, then you’re in the right place. Editor X has a lot to offer as an effective and feature-rich design tool. The all-in-one platform promises designers a seamless process for creating highly responsive and engaging websites from scratch. Not only do you get a powerful ecosystem for CSS editing, but you can also unlock the benefits of seamless drag and drop building technology.

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Europe-5 Online Retail Sales Will Reach €553 Billion By 2027

Forrester eCommerce

The Europe-5 markets comprise the top five economies in Europe — in order of size, those are Germany, the UK, France, Italy, and Spain. In 2022, total retail sales for the Europe-5 countries continued to grow strongly, but this growth actually shifted from online channels and touchpoints to offline channels and touchpoints.

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Inriver Webinar Featuring Forrester: Are You Ready for the Future of PIM?

Speaker: Brooke Cunningham, CMO at inriver

As demands for product information grow and the product journey goes circular, ensuring you have the right PIM software in place today is essential. Join our guest speaker, Chuck Gahun, Principal Analyst, Forrester in conversation with Brooke Cunningham, Chief Marketing Officer, inriver and Johan Boström, inriver Co-Founder & Chief Customer Ambassador, to learn about the expanding role of PIM and how to prepare for new product journey demands.

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The Best Payment Processing Companies in 2023

Ecommerce Platforms

There are a huge range of payment processing brands out there, all offering tools to help make your organization a money-making entity. The trouble is, choosing the right technology can be a challenging concept. After all, how do you know you’re selecting a payment processor that can simultaneously keep your costs low, and ensure you’re offering a great service?

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Announcing The Finalists For The Inaugural Customer Obsession Awards In North America

Forrester eCommerce

Meet the finalists for Forrester’s inaugural North American Customer-Obsessed Enterprise Award and Customer-Obsessed Leadership Award.

Customer 195
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How to Transfer Your Domain to Shopify (2023)

Ecommerce Platforms

Transferring a domain from one registrar to another always seems so complicated. It shouldn’t be. In this guide, we break down the necessary steps on how to transfer a domain to Shopify, without any of the complications you might find elsewhere. We provide an in-depth tutorial on how to transfer a domain to Shopify from most domain registrars, hosting companies, and website builders.

Shopify 104
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Kohl’s to Bring Sephora Shop-in-Shops to 7 New States in 2023

Retail TouchPoints

Kohl’s has announced the locations of the next 250 stores that will be opening 2,500-square-foot Sephora shop-in-shops in 2023. Last year Kohl’s and Sephora announced plans to expand their partnership to all of Kohl’s more than 1,100 locations. With the addition of these 250 locations, the total Sephora at Kohl’s fleet will reach more than 850 by the end of this year, in line with the planned timeline of the rollout.

Customer 117
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Retail Tech: Empower Associates, Optimize CX, and Boost Productivity

Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.

Did you know that 70% of new retail technology fails to deliver expected benefits and can often decrease customer value, service, and experience? With that in mind, how can we empower our store associates to leverage new technology to optimize the customer experience and boost productivity? This exclusive webinar with Andrew Regan will dive into strategies to empower retail associates for success with new technology.

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Why Is the Product ID Attribute So Important for Product Feeds? (+Practical Tips)

Store Growers

Google needs a unique reference number tied to a specific product to process product data. Each SKU in your feed inventory has one, so you better double-check the product ID before making any changes. In this article, we will cover the product ID attribute; why it’s important, how Google uses it, whether it plays a role in product feed operations, tips on best practices, and other product ID essentials.

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Ventana Research Names Salsify an 'Exemplary' Vendor in PXM | Salsify

Salsify

Salsify was placed in the highest-ranking “Exemplary” vendor category in the first-ever PXM value index report from Ventana Research.

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The Human Cost of Goods: Where Does Stuff Come from and Why Should We Care?

Retail TouchPoints

With online shopping becoming the new norm, the latest products and innovations are more accessible than ever before. Consumers can buy designer clothing, limited edition sneakers and the trendiest new toys for kids to obsess over in a matter of one click and no second thought. But with economic woes and rising prices, there is more chatter around inflation rates and the inability to afford such standard goods than the wider human cost.

Supplies 107
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Why are DTC brands rushing to wholesale?

RetailDive

Emerging brands are quickly moving into retailers’ stores, but selling direct-to-consumer still offers data and consumer feedback that can’t be found on shelves.

Retail 107
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The B2B Sales Leader's Guide for Any Economic Environment

When economic headwinds pick up, sales leaders are the first to sound the alarm — and chart a new course. Longer sales cycles, larger buying committees, increased price pressure, and smaller teams can quickly combine to reduce your margin for error and increase the urgency to find a solution. To thrive in a challenging environment, sales teams need a rock-solid grasp of the fundamentals and the biggest force-multipliers they can get their hands on.

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How Babylist Plans to Succeed Where Other Baby Retailers have Failed

Retail TouchPoints

Rendering of LA Babylist Showroom Rendering of LA Babylist Showroom Rendering of LA Babylist Showroom A rendering of the “Stroller Track” planned for the LA Babylist Showroom. Source: Babylist NY Babylist “Crib” NY Babylist “Crib” NY Babylist “Crib” NY Babylist “Crib” NY Babylist “Crib” NY Babylist “Crib” NY Babylist “Crib” NY Babylist “Crib” NY Babylist “Crib” NY Babylist R

Retail 92
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After 150 years, Bloomingdale’s names its first-ever chief merchant

RetailDive

The move could mean that the upscale Macy’s-owned department store is stepping up its game against rival Nordstrom, observers say.

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Gamestop Shares Soar on First Reported Profit in Two Years

Retail TouchPoints

Gamestop reported its first quarterly profit in two years for Q4 2022, which ended Jan. 28, 2023. The retailer reached net income of $48.2 million compared to a net loss of $147.5 million in Q4 2021 despite sales falling slightly to $2.23 billion from $2.25 billion in the previous year. The retailer also reduced its inventory to $682.9 million , down significantly from the $915 million in hand at the close of Q4 2022.

Retail 92
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Petco adds 1M customers in 2022

RetailDive

The retailer is leaning into its health and wellness offerings, introducing a pet food subscription service in partnership with Freshpet.

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Retail Reimagined: What It Means To Be An Innovative Retailer

Speaker: DeAnna McIntosh, Retail Growth Strategist

The past three years have forever changed the retail landscape. Companies of all sizes were forced to welcome change with open arms and surrender to total flexibility in order to be agile in the ever-evolving economic environment. In 2023, we are navigating inflation and its impact on consumer spending, various lasting side effects from the pandemic, and a looming recession in the back half of the year.

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6 Common Upselling Mistakes and How to Avoid Them

UpSellIt

If you’re looking to build stronger relationships with your customers, it’s not just about selling them a product. What really sets your business apart is delivering a great customer experience. And when it comes to boosting revenue, upselling is an opportunity that not only increases your profits but also creates an experience that keeps your customers coming back for more.

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Nike touts ‘tremendous progress’ on inventory as sales grow 14%

RetailDive

Much of the retailer’s recent revenue surge has been driven by markdowns, analysts said, and inventory is still up 16% year over year.

Retail 105
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Amazon Deepens Payments Presence With Express Payout, Cashierless Partnership With Panera

Retail TouchPoints

Amazon has expanded its reach in the payments arena with the the launch of Express Payout for Amazon Pay merchants and the reported expansion of its cashierless checkout to 200 stores. According to Reuters , the retailer is continuing to expand its cashierless tech through partnerships including a new deal with Panera Bread , which will deploy the technology in 10 to 20 locations over the coming months.

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US retail sector leads corporate defaults: S&P Global

RetailDive

Retail faces continuing challenges with logistics, labor and supplier cost inflation, which is squeezing margins, as consumers pull back.

Retail 106
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The ABM Benchmark Survey

ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. In a recent survey with Demand Gen Report, we found 59% of experienced practitioners (those with ABM programs more than a year old) indicated their ABM programs are meeting or greatly exceeding their expectations, while only 45% of novices (those with ABM programs less than one year old) could say the same.

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New Research Finds Majority of US and UK Consumers Believe Economy Won’t Improve in 2023; Shoppers Reducing Spend in Half of Retail Categories

SheerID

New Research Finds Majority of US and UK Consumers Believe Economy Won’t Improve in 2023; Shoppers Reducing Spend in Half of Retail Categories

Retail 78
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Scotch & Soda files for bankruptcy in Netherlands

RetailDive

The fashion brand has been steadily expanding its direct-to-consumer footprint globally, and only business in its home country will be impacted by the proceedings.

Fashion 93
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How to Attract More In-Store Shoppers with Community-Based Offers

SheerID

Leverage exclusive offers for communities such as students, teachers and military members to drive in-store traffic.

Retail 88
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GameStop posts first quarterly profit in two years

RetailDive

CEO Matt Furlong said the company will continue cost cutting and cost containment to help sustain profitability.

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The Ultimate E-commerce Shipping Report For Small Businesses In 2023

Inflation, cost of shipping, and changes in consumer spending are some of the biggest challenges online merchants face today. Get a thorough analysis of these trends, current customer behavior, and more in Shippo’s latest “2023 State of Shipping Report.