Tue.Jan 17, 2023

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What to Do Before Your Best Customer Ghosts You

Retail TouchPoints

Relationships can move fast. You meet for the first time, and there’s a spark. You feel like you’ve known each other for years, even though you’ve only spent a few hours together. You quickly get a sense of likes and dislikes, as well as what you have to offer each other. Over time, the relationship deepens, and you spend more time keeping each other happy.

Customer 321
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US Tech Spend Is Going To Slow to 5.4% in 2023

Forrester eCommerce

Forrester is forecasting that an uncertain macroeconomic environment will lead to US tech spend growth of only 5.4% in 2023 — down from 7.4% growth in 2022. US companies are expected to on cost savings and operational efficiency.

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J.Crew Launches Resale Program, Refurbishes Vintage Favorites

Retail TouchPoints

J.Crew is joining sister brand Madewell in the world of circular fashion with the launch of an online resale program and plans to bring back refurbished versions of its most popular looks for men and women in select stores. J.Crew’s Head of Women’s Design, Olympia Gayot, styles one of the vintage women’s pieces that will return to shelves in NYC this year.

Fashion 277
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New: Net Promoter Score Rankings For 133 European Brands

Forrester eCommerce

Forrester just published its European Net Promoter Rankings, 2022 including the Net Promoter Score℠ (NPS) and industry rank for 133 brands in banking, auto and home insurers, and auto manufacturers, across France, Germany, Italy, Spain, UK and Sweden (new in the ranking this year). We asked more than 35,000 European consumers in our annual Forrester’s […].

Banking 195
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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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How To Start An Online Business in Canada (2023)

Ecommerce Platforms

Learning how to start an online business in Canada requires a reputable ecommerce platform , niche product ideas, and a suitable business structure for managing your business in the long term. Touting the 9th largest ecommerce market in the world, and revenues growing above $58 billion in 2021, it’s clear that there’s plenty of room for new businesses and ecommerce growth in the sector.

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Ringing In The New Year With Minimum Viable Security

Forrester eCommerce

During the earliest stages of new product development, product teams iterate rapidly on product concepts to learn about customer requirements. Each iteration, commonly called minimum viable product (MVP), helps the product team answer a question about customer requirements, priorities, or usage scenarios. The goal: Build a product that best meets customer needs.

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More Trending

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What Q4 Software Vendors’ Earnings Mean For Technology Executives

Forrester eCommerce

Forrester has analyzed the Q4 2022 earnings announcements of a basket of leading public companies that provide enterprise software including Adobe, IBM, Microsoft, Oracle, Salesforce, SAP, and Workday. These announcements provide insights and valuable implications from which all technology executives can benefit. Here are some of the key points we heard and inferred: Cloud applications […].

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The Edit LDN Raises $4.8 Million to Expand Sneaker Marketplace in U.S. and Middle East

Retail TouchPoints

Sneaker marketplace The Edit LDN has raised $4.8 million in seed funding to help it scale in the U.S. and MENA (Middle East North Africa) region. The seed round was led by Regah Ventures, with participation from sports celebrities including New York Giants Captain Xavier McKinney, NBA athlete PJ Tucker and Premier League soccer player Jesse Lingard.

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Navigating Anywhere-Work In 2023

Forrester eCommerce

It’s a new year, but leaders remain challenged by the still-new world of anywhere-work. Anywhere-work strategies — from hybrid to anywhere-first to fully remote — have become commonplace in the wake of the pandemic. But entering into 2023, debates about the appropriate role of the physical office and how much time employees spend there continue. […].

Customer 150
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6 CX Trends for E-commerce Businesses to Look out for in 2023

lateshipment

Still haven’t gotten back from a much-needed break after a busy holiday season? But the time to relax isn’t just here yet. Moving onto 2023, we need to draft our plans early to reach our goals for the year. Remember, implementing tested strategies helps you save time later in the game, when all you have to do is just minor changes instead of scratching your head and looking at the drawing board again.

eCommerce 130
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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How To Build a Strategy for Digital Transformation | Salsfiy

Salsify

Technology has accelerated every part of the buying cycle, from one-click purchases to auto-refresh inventory.

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Understanding today’s consumer and increasing their spend in 2023

RetailDive

Following sharp shifts in recent years, today’s consumers have once again adapted their buying behaviors to match evolving economic conditions.

Consumer 126
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Maximizing the benefits of dbt in your data pipeline

Canonicalized

Welcome to Canonicalized! In this blog post, we’ll be discussing how to maximize the benefits of dbt (data build tool) in your data pipeline. If you’re not familiar with dbt, it’s a framework that helps data analysts and engineers transform and load data into their data warehouse. It was developed by Fishtown Analytics and has […]. The post Maximizing the benefits of dbt in your data pipeline appeared first on Canonicalized.

Blog 91
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Macy’s CEO: ‘We are in the final stretch’ of closing stores

RetailDive

The retailer has closed 170 locations since 2016 and is currently transforming its store strategy to include off-mall locations.

Retail 128
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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SEO Trends to Leverage in 2023

Digital Doughnut

Thinking of new SEO things to use for 2023? Read this blog and you will get to know about SEO trends and insights that every marketer needs to know.

SEO 115
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Nordstrom enlists company stylists for new fashion ambassador program

RetailDive

The retailer ended its Trunk Club box service last year, but reiterated its commitment to expanding its stylists’ role in connecting with shoppers.

Fashion 115
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27 stunning Wix stores examples for your inspiration (2023)

Omnisend

Reading Time: 13 minutes. Wix is one of the top platforms for ecommerce businesses looking to build their online stores. With its customizable themes and drag-and-drop editor, anyone can create a great website without needing any technical skills. As you’ll see in the Wix stores examples listed below, the tool provides a bunch of free eye-catching designs that enable you to build a blog, create logos, and build marketing campaigns.

Jewelry 88
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Neiman Marcus Group hires new brand, retail chiefs

RetailDive

The luxury retailer made the newly created roles as part of its “Revolutionize Luxury Experiences” growth strategy to invest in technology and stores.

Retail 105
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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What’s new: Omnisend’s January 2023 updates

Omnisend

Reading Time: 4 minutes. New year, new updates! We hope you’re having a great start of the new year, and that it’s going to be filled with lots of love, happiness—and sales! Of course, Omnisend’s got you covered on the last one (but we do try to help with the first two as well). Our January 2023 product updates are coming in hot to help you build your brand, build stronger relationships with your customers, and generate more sales.

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An In-Depth Guide to Subscription Billing Platforms (+ 5 Options)

FastSpring

Most subscription billing platforms let you: Automate invoicing and payments. Customize and manage one or more subscription and trial models. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Offer and manage one-time add-ons, coupons, and more. Gather metrics and view reports on monthly recurring revenue.

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Whole Foods now accepts Zappos returns

RetailDive

Stores nationwide will take label free, box free returns of Zappos.com orders, another subsidiary of Amazon.

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WooCommerce pricing for 2023: The full guide

Omnisend

Reading Time: 10 minutes. With a market share of 2.76% , WooCommerce is the most popular site for ecommerce businesses. The platform integrates seamlessly with WordPress to allow entrepreneurs to create ecommerce stores and sell their products or services online. Ecommerce store owners can use both these platforms without paying a cent, so you could be wondering which WooCommerce pricing elements we’re talking about.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Technology trends in the retail industry for 2023

iVend

At the start of a new year, we naturally look ahead at the trends that the next twelve months will bring. In retail, 2023 is set to still be a time of challenge and flux as the world recovers from the disruption of the pandemic. Shoppers have limited disposable income, and are selective about where they spend it, meaning retailers have to compete hard to win wallet share.

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Lululemon hires Burberry veteran as chief merchant

RetailDive

Elizabeth Binder spent 12 years at the luxury fashion brand and will report to Chief Product Officer Sun Choe.

Fashion 109
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2023 E-Commerce Series: Increase Product Visibility and Shoppability (Part 2)

ChannelAdvisor

This is the second in a three-part blog series on the 3 Global E-Commerce Tactics to Address for Success in 2023. Check out the first installment on adapting to changing consumer behavior, and stay tuned for part three on driving excellent digital shelf execution. . 2022 was a year characterized by record inflation, leading consumers to shop smarter than ever.

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How To Open A Retail Store Abroad

RetailMinded

If you plan to open a retail store in the USA, you must take some time off your busy schedule. Plan your shift to the US with the correct visa and documentation. For business purposes, the EB5 visa is ideal. It’s also called the Investor Green Card Program. With this visa, you can set up a retail store or a retail chain in the US and legally live and work there.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Predictions for how retail formats will catch up with the times in 2023

RetailWire

Forbes contributor and RetailWire BrainTrust panelist Nikki Baird takes stock of what the pandemic has wrought (and inspired) in store design and comes up with six trends to watch for in 2023 — from greater concentration on opening stores in Tier II and III cities, to the notion of introducing the secondhand clothing movement to beleaguered mall outlet operators.

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How Much Does It Cost to Open a Coffee Shop in 2023?

Korona

DISCLAIMER: This article is provided for informational purposes only and should not be construed as legal, accounting, tax, human resources, or other professional advice. Please contact your attorney or another appropriate advisor if you require advice specific to your situation. Coffee is the second most popular beverage in the world, consumed by many people at the beginning of their day and often several times throughout the day.

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Uptick in major Manhattan retail leases point to a recovery

RetailWire

NYC realtors who have been looking for signs that the plague of retail vacancies might be coming to an end took solace in a new report from CBRE showing a slight decline in available space and a 1.2 percent increase in lease values. In particular, the apparel sector faired well, leading leasing volume with over 546,000 square feet. New tenants during the fourth quarter included Cotton On, Chanel, Dolce Vita and Armani Exchange.

Retail 52
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Top 12 Performance Marketing tools

Funnel.io

Marketing data can be a double-edged sword. The potential insight it offers is immense, and when managed properly, it can be a game-changer. That said, many marketers are drowning in messy or siloed data. They are overwhelmed by manual workflows and often feel like they don't have adequate tools to work with data effectively.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.