Forrester eCommerce
AUGUST 24, 2020
Expectations of a world after COVID-19 and the new normal have been exaggerated. Human nature shows us that bad habits often overcome good intentions. Yes, of course, consumers have massively and quickly shifted to more local, digital, and environmentally friendly behaviors. The growing importance of values-based consumption for a minority of affluent consumers will urge […].
Retail TouchPoints
AUGUST 24, 2020
One of the more jaw-dropping retail statistics of the past few months is the more than 400% increase in Walmart shopping app downloads. Target and other big box stores experienced triple-digit jumps as well. . Meanwhile, Amazon has had several pains to contend with. The pandemic has meant longer-than-usual delivery times, and they’ve moved back Amazon Prime Day to October.
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Forrester eCommerce
AUGUST 24, 2020
What exactly is Zero Trust? For those of you who have been hiding away in a cave for the past decade, Zero Trust (ZT) is a concept founded by Forrester alum John Kindervag in 2009 that centers on the belief that trust is a vulnerability and security must be designed with the strategy never trust, […].
Retail TouchPoints
AUGUST 24, 2020
When the coronavirus pandemic first hit the U.S., everyone saw its immediate impact on supermarket supply chains: shelves emptied by consumers frantically stockpiling toilet paper, cleaning products and shelf-stable staples like rice and canned beans. While supply chain executives’ first job was refilling those shelves, keeping them filled as the pandemic wore on has continued to generate new challenges.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Forrester eCommerce
AUGUST 24, 2020
Q4 contributes a significant part of many retailers’ annual revenues and profits. As of mid-Q3, factors like high unemployment, a resurgence in COVID-19 cases, short-term and permanent store closures, and the expiration of the US Federal Pandemic Unemployment Compensation program are making it challenging for US retailers to plan for Q4. We’ve created a collection […].
Retail TouchPoints
AUGUST 24, 2020
BJ’s Wholesale Club is now offering contactless curbside pickup for members at all 219 clubs, after testing the service on a limited basis earlier this year. “Our new, contactless curbside pickup service is another example of how we’re focused on getting members the products they want, however they want,” said Jeff Desroches, EVP/COO at BJ’s in a statement.
Online Retail Today brings together the best content for online retail professionals from the widest variety of industry thought leaders.
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Steve Dennis
AUGUST 24, 2020
We don’t have to spend much time among our friends or on social media to run across the never-give-up, quitting-is-for-losers, in-it-to win-it ethos. There’s a whole socially acceptable narrative built around the concept that we must keep pushing no matter what. It’s ridiculous. It’s wrong. And it can be harmful. Perseverance, grit, determination, and hard work are certainly important to achieving our goals, be they in innovation or just about anything worth striving for.
Forrester eCommerce
AUGUST 24, 2020
The COVID-19 global pandemic was top-of-mind for security leaders (and everyone else) during the second quarter of 2020. Forrester’s Security and Risk (S&R) team focused on pandemic recovery and looked at myriad ways to renew your security program and give it new life – from the development of talent and the future of the CISO, […].
RetailDive
AUGUST 24, 2020
Jeff Wilke has spent more than two decades at the e-commerce giant, and was widely viewed as a possible successor to Jeff Bezos as CEO.
Forrester eCommerce
AUGUST 24, 2020
As we are reviewing mobile banking apps for our coming European Digital Experience Review™ research, I am noticing a growing gap between leaders and laggards on both user experience and functionalities offered in app. The main reason that keeps laggards behind resides in their mobile experience strategy – or rather the lack of it. Mobile […].
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
RetailDive
AUGUST 24, 2020
The social video app will let viewers this week buy apparel sporting defiant messages against a possible U.S. ban.
TalkingRetail
AUGUST 24, 2020
Microwavable snack brand Rustlers has donated more than £8,010 to retail industry charity GroceryAid, following a nationwide search to “identify unsung heroes working in the convenience channel”.
RetailDive
AUGUST 24, 2020
Meanwhile, the retailer's primary antagonist, hedge fund Marble Ridge Capital, is dissolving after a federal bankruptcy watchdog issued a damning report.
RetailMinded
AUGUST 24, 2020
When all of us go to the market and decide to purchase a new product, the packaging is what attracts us the most. This means the product’s packaging has a strong relationship with sales revenue. Keep in mind, there is a tough competition in the market, so the product’s packaging can make you stand out in a large crowd. Unfortunately, many new businesses fail every year because their presentation is not attractive enough.
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RetailDive
AUGUST 24, 2020
After disrupting the department store's turnaround, the pandemic takes yet another whack at its plans this year.
TalkingRetail
AUGUST 24, 2020
PayPoint is to launch a survey of its network of 27,000 convenience retailers on 1 September. The survey will provide the opportunity for PayPoint’s retailer partners to feedback on what could be improved, what works well and how they find overall performance, at a time when business models across all sectors have faced their sternest.
Retail Technology Review
AUGUST 24, 2020
Hermes, the UK consumer delivery company, has partnered with addressing company what3words to provide even more accurate deliveries. Hermes can now accept what3words addresses from any retailer or e-commerce client and deliver to that exact location.
TalkingRetail
AUGUST 24, 2020
Around 35,000 illegal cigarettes and 8.1kg of tobacco have been seized from stores in Govanhill, Glasgow. Glasgow South East Police’s community team, trading standards officers from Glasgow City Council, and tobacco detection dogs Dixie and Daisy found the haul – which represents more than £10,000 in unpaid excise duty – at the end of last.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Retail Technology Review
AUGUST 24, 2020
There was plenty of good news for Britain’s beleaguered High Street retailers in July’s Office of National Statistics (ONS) retail figures, says the e-commerce delivery expert ParcelHero.
TalkingRetail
AUGUST 24, 2020
Irish retailer and wholesaler BWG is to launch ‘Scan, Pay & Go’ checkout technology, developed by MishiPay, as part of a new pilot scheme taking place across its retail network. The mobile checkout technology went live at Spar Cherrywood in Dublin and Londis Newcastle in Galway last week and marks MishiPay’s first foray into grocery.
Retail Technology Review
AUGUST 24, 2020
The impact of COVID-19 has been swift and devastating to those directly affected. Not just from a health perspective but also for businesses who had to promptly close their doors as the country went into lockdown, particularly those in hospitality and retail.
RetailDive
AUGUST 24, 2020
Four brands will receive online distribution and a virtual boot camp focused on merchandising, social media, marketing and e-commerce.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
TalkingRetail
AUGUST 24, 2020
Yazoo is extending its Merlin Group partnership, offering shoppers the chance to win two-for-one tickets to Thorpe Park and Alton Towers, to run across its entire 400ml bottle range.
RetailMinded
AUGUST 24, 2020
The thought of running an online store used to be this intimidating and scary thought. Everything from building a website to storing all your products in your home was a few of the thoughts that completely turned aspiring entrepreneurs away from the idea. But now, more than ever before, running an online business is one of the easiest ways to earn a sizable income, with no glass ceiling.
TalkingRetail
AUGUST 24, 2020
Asda has launched the first 100% recyclable punnet. The new and sustainable punnets for blueberries have been designed so customers can’t remove the film lid, which means the whole tray can be recycled together, a move will mean 5.5 million lids per year will be recycled along with the tray. The supermarket giant says it.
ChannelAdvisor
AUGUST 24, 2020
Brands and retailers, listen up: You’re entering the most frenzied phase of innovation ever experienced, and consumers aren’t going to let you rest anytime soon. That’s the big takeaway from Forrester’s new analysis, Vast, Fast and Relentless: Consumer Buying Enters a New Era. Of course, you don’t need a report to tell you that. Things are already progressing at a rapid pace, particularly as current events push people to make online purchases in record numbers. .
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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.
TalkingRetail
AUGUST 24, 2020
Tesco plans to create 16,000 new permanent roles to support the growth in its online business. The roles will include 10,000 pickers, 3,000 delivery drivers, plus a variety of other roles in stores and distribution centres. The supermarket said it expects the majority of these roles to be filled by colleagues who joined on a.
RetailDive
AUGUST 24, 2020
The club retailer is expanding its BOPIS and contactless pickup options and has hired a chief digital officer to help scale the business.
RetailWire
AUGUST 24, 2020
Non-essential retailers face challenges getting shoppers through their store doors so many are moving online to generate new sources of revenue. Shopify, an online platform that hosts e-commerce sites, reported a 71 percent increase in new merchants coming aboard in the second quarter.
RetailDive
AUGUST 24, 2020
The expansion into the booming space by another major firm signals a promotional war to come and increasing pressure on incumbent Instacart.
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