Thu.Nov 12, 2020

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Empathy Is The Best Gift You Can Give Your Loyal Customers This Holiday Season

Forrester eCommerce

This holiday season, maintaining (and tapping into) your customers’ loyalty has never been more critical. As you plan for holiday shopping – and the inevitable returns that will follow in January – loyalty marketers must: Show, not tell. It’s a stressful time under normal circumstances, but now we’re living in a year-long anxiety attack for […].

Gifts 479
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How to Start an Online Store: The Help You Need To Get Yours Up and Running

BigCommerce

There are currently 7.1 million online retailers in the world with 1.8 million in the United States alone.

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GAIA-X Must Be More Than Just Another European Infrastructure Provider, Or It Will Deliver No Value

Forrester eCommerce

Today Paul Miller, Tracy Woo, and I released our report that examines the market impact of the GAIA-X project. France and Germany announced an initiative in 2019, which was formalized as the GAIA-X Foundation in early October 2020. For our report, we spoke with several of the GAIA-X founders and studied its potential impact for […].

Marketing 435
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How To Improve Customer Experience: 5 Tips

Groove

A customer's first impression — better yet, first experience — with a brand often makes or breaks their purchasing decision. Make a great first impression and create a positive experience for your customers by catering to their unique needs. In this blog, we're sharing 5 tips on how to improve customer experience and turn existing customers into repeat purchasers.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Europe’s Digital Renaissance Starts Now

Forrester eCommerce

Europe has lost the battle for the digital consumer. We, European consumers, discover the Web via Google and use Chrome or web browsers from US firms. We, European consumers, access mobile and apps through Google and Apple on our Asian smartphones or on iPhones. We, European consumers, spend a massive amount of time interacting socially […].

Mobile 352
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Aetrex Worldwide Releases Voice-Enabled Foot Measuring Technology

Retail TouchPoints

Aetrex Worldwide has launched Albert 2, the next generation of the company’s 3D foot scanning technology. The omnichannel device is designed to be a fully integrated foot scanning system that can help shoppers find correctly fitting footwear and orthotics and provide an enhanced customer experience at retail. Customers step into the Albert 2, which can scan both feet in 20 seconds or less, to capture static and dynamic pressure as well as 3D measurements of the foot.

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Retail Ecommerce Ventures Seeks to Add Stein Mart to its Growing Portfolio

Retail TouchPoints

Retail Ecommerce Ventures placed a $4 million stalking horse bid for the intellectual property of Stein Mart through a majority-owned subsidiary called Stein Mart Online. The assets available for sale include the Stein Mart brand as well as its private label brands, domain names, social media assets and customer data. Retail Ecommerce Ventures has acquired the intellectual property of multiple retailers in recent years, including Modell’s Sporting Goods , Dressbarn and Pier 1 Imports.

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Bebe joins home retail boom through Buddy's rent-to-own franchises

RetailDive

The fashion brand has forged an unusual pact with a retail enterprise found mostly in strip centers, which shows how cutthroat retail is right now.

Retail 124
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What is the Sound of Your Brand In-Store? Tips for Striking the Right Tone This Holiday Season

Retail TouchPoints

Q4 2020 will be the most consequential retail quarter of the past 25 years. To make the most of this holiday shopping season, retailers must understand changes in consumer behavior and mindset, and reflect this understanding in their in-store experiences. Online sales are up across most brands, but we’re already seeing that 71% of shoppers are comfortable going back to stores this holiday season.

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Walmart taps self-driving vehicle startup Cruise for autonomous deliveries

RetailDive

The collaboration is part of the mass merchant's effort to modernize deliveries and lessen environmental impact.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Rillavoice Uses Speech Analytics to Offer Retailers Insight into Conversations with Customers

Retail TouchPoints

Rillavoice speech analytics software is designed to enhance conversations between store associates and shoppers in physical retail settings. The tool seeks to help retailers capture much more customer data, and at a faster rate compared to surveys and mystery shoppers. Associates using the platform can talk to customers as they normally would, except that a mic captures their conversations.

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Should Search Results Pages Be Indexed? The Impact on SEO

Inflow Insights

In most cases, no — your internal search results pages should not be indexed, whether by Google or any other search engines. In fact, indexing your internal search results can have harmful effects on not just your website but your user’s experience, as well. Fortunately, there are ways to eliminate internal search results from indexation and prevent search-engine crawlers from wasting their time analyzing pages that won’t help your customers or business.

SEO 94
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Target's free loyalty program nears 80M members 1 year after launch

RetailDive

Customers have flocked to Target Circle after the retailer created a rewards program decoupled from its branded credit card.

Customer 124
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Cycle Count vs. Physical Count: Which is Better for Your Small Business

Korona

As we’ve talked about plenty on this blog, it’s absolutely critical that retailers keep an accurate physical inventory count at all times. It’s important to maintain proper levels of inventory to prevent your warehouse and storage from being overwhelmed by overstocks but also to keep all of your shelves full and customers buying what [.].

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Claire's unveils first loyalty program

RetailDive

The retailer joins other companies in enticing consumers with loyalty incentives to further customer engagement during a pandemic.

Consumer 119
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How do you build a Dropshipping store with short delivery times?

Ecommerce Guru

When dropshipping, having a nice delivery time is certainly a great way to increase your sales in 2020. Getting a fast delivery time ensures that fewer clients will be wondering where their package is. So this suggests that your clients are less likely to demand a refund because their order is already on its way! The use of local vendors for dropshipping would certainly assist you with this.

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J.C. Penney launches private apparel brand as it welcomes new owners

RetailDive

The new line features in-demand comfortable styles in inclusive sizing, though the department store warned against calling it athleisure.

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Nisa’s distribution centre goes virtual

TalkingRetail

Nisa’s logistics team has developed a virtual tour of its Scunthorpe distribution centre to meet demand for on-site visits. The symbol group says suppliers and staff from partner organisations are “always keen to better understand how the distribution centres operate” The tour uses existing footage and combines it with new material recorded by DHL colleagues.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Best Buy adds Lovesac products to online assortment

RetailDive

The announcement builds on an existing partnership where the products were sold through shop-in-shops in the electronics retailer's stores.

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Sol highlights solar energy process with new pack design

TalkingRetail

Heineken has rolled out a new pack design for its Mexican beer brand Sol, to highlight that the beer has been brewed using solar energy. The pack design features a “Brewed with Solar Energy” tagline and will “drive standout on shelf”. It said the design dials up the iconic sun symbol and bright brand colours.

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Walmart Marketplace Best Practices for Sellers | Salsify

Salsify

Walmart is the number two ecommerce retailer and its strength comes from its massive physical footprint and logistics machine, its reputation as a trusted retailer — built up over many years — and its commitment to better serving shoppers with continual digital innovation and investment. Table of Contents. What Is Walmart Marketplace? How Do I Get Started Selling on Walmart Marketplace?

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Anchors, away: How department stores are ditching malls

RetailDive

A once mutually beneficial relationship is falling apart.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Tobacco duty increase drives consumers to illicit market, ACS warns

TalkingRetail

The increase in duty rates on tobacco products, unveiled today (12 November) by the government, will drive more consumers to the illicit tobacco market, the Association of Convenience Stores warns. The government has announced that the duty rate on all tobacco products will increase by 2% above Retail Price Index (RPI), hand-rolling tobacco will rise.

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Dynamic Yield Announces First of Its Kind “No Consent, No Cookies” Solution

Dynamic Yield

Out-of-the-box solution guarantees no data is collected on a user by Dynamic Yield unless they've actively opted-in. The post Dynamic Yield Announces First of Its Kind “No Consent, No Cookies” Solution appeared first on Dynamic Yield.

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KP Snacks kicks off Christmas campaign across radio and print

TalkingRetail

KP Snacks has launched a Christmas campaign in partnership with magazine and radio producer Bauer Media. The “Nuts About Christmas” campaign will “celebrate the things the KP Nuts audience are ‘nuts about’ this Christmas”. The campaign includes on-air radio promotions across Magic Radio and during Absolute 80s and Absolute Breakfast radio programmes, offering consumers the.

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Whole Foods offers Thanksgiving turkey insurance

RetailWire

Whole Foods Market and Progressive Insurance have teamed up on the Thanksgiving Turkey Protection Plan, which the two companies are calling the “first-ever ‘insurance’ for the beloved centerpiece of the Thanksgiving meal.” Turkeys purchased from the grocery chain by Nov. 22 are eligible for coverage. The plan offers a $35 gift card as compensation for birds that are burned, overcooked or undercooked for the holiday dinner.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Coca-Cola reduces price point for 500ml price-marked bottles

TalkingRetail

Coca-Cola European Partners (CCEP) has reduced the recommended price points for some of its 500ml bottle price-marked packs for a limited period, in a move designed to “ help convenience retailers drive sales of on-the-go formats and tap into the consumer demand for value”. The new £1 price-mark is available across 500ml bottles of Diet.

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High online volume could cause delays in Christmas gift deliveries

RetailWire

Delivery services and retailers are ramping up holiday hiring to meet the expected increase in online orders this year. Even so, many believe that a surge in orders may lead to bottlenecks in the system.

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Spar unveils festive sandwich line-up for 2020

TalkingRetail

Spar and Eurospar NI have launched a range of Christmas sandwiches for 2020. The Daily Deli Christmas sandwich range is available now and includes a Turkey, Bacon, and Stuffing sandwich and wrap and a Roasted Sweet Potato and Cranberry sandwich. Spar said 10p from the sale of every sandwich or wrap will be donated to.

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Playstation and Xbox to add to record year for video game industry

RetailWire

The rollouts of the Sony Playstation 5 and the Microsoft Xbox Series X consoles promise to build on a record year for the video game industry as consumers look to entertain themselves while staying at home more due to the novel coronavirus pandemic.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.