Forrester eCommerce
MARCH 31, 2021
Just like waiting for the bus, 3 pieces of European focused research I have authored have published over the last few days. I have looked at three topics, that of European cyber regulations, European CISO budgetary trends in 2021, and finally the career paths of CISOs at major UK FTSE 100 organizations. What becomes apparent […].
Retail TouchPoints
MARCH 31, 2021
They say you can never go back. Nowhere is that more true than the retail market, which has seen a fundamental shift among consumers in the wake of the pandemic. Online is now the preferred method of shopping. The question is: are retailers ready to handle it? This article examines how application programming interfaces (APIs) and customer identity and access management (CIAM) technologies are assisting retailers in building a more engaging, efficient and profitable future with their online pres
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Forrester eCommerce
MARCH 31, 2021
Sales compensation plans have not kept up with the realities of how B2B sales are won. This will change as insights are increasingly folded into the compensation planning process.
Retail TouchPoints
MARCH 31, 2021
Premium childrenswear brand Hanna Andersson has named Sally Pofcher as its new CEO, making her the first mother to lead the company since the brand’s founder Gun Denhart. Pofcher joins the predominantly female executive team with more than 20 years of expertise in digital consumer knowledge, brand building and retail. Most recently, Pofcher served as an Operating Partner at the private equity firm L Catterton, where she advised on deal evaluation and portfolio company performance in the Growth F
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Forrester eCommerce
MARCH 31, 2021
A few weeks back, in our DDoS Wave launch blog, we promised you a whole blog dedicated just to DDoS protection pricing innovations. Forrester recently published “The Forrester Wave™: DDoS Mitigation Solutions, Q1 2021,” in which we evaluated the 11 most significant distributed denial-of-service (DDoS) vendors on the planet. During our research, we found some […].
Retail TouchPoints
MARCH 31, 2021
GameStop has named Elliott Wilke to the role of Chief Growth Officer, effective April 5, 2021. He joins the retailer from Amazon , where he spent the past seven years holding a variety of senior roles across segments including Amazon Fresh, Prime Pantry and Worldwide Private Brands. At GameStop, Wilke will oversee growth strategies and marketing, with a focus on increasing customer loyalty and growing the reach of Power Up Rewards and Game Informer.
Online Retail Today brings together the best content for online retail professionals from the widest variety of industry thought leaders.
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Retail TouchPoints
MARCH 31, 2021
Qurate Retail Group — parent company of HSN , QVC and Zulily — has appointed David Gerbitz as Chief People Officer to oversee talent acquisition, learning and development, organizational effectiveness, team member experience, and diversity, equity and inclusion. Gerbitz joins Qurate after leading a private executive coaching consultancy serving executive-level leaders largely in technology, ecommerce and media.
Forrester eCommerce
MARCH 31, 2021
In our 2020 European Banking Customer Experience Index (CX Index™), mutuals and direct banks outperformed traditional banks in terms of CX in the UK, France, Italy, and Spain. Why? Because mutuals and direct banks excel at the three E’s of customer experience: ease, effectiveness, and emotion. But they do it differently. When we delved into […].
Retail TouchPoints
MARCH 31, 2021
Fred Meyer is rolling out a new design for its home electronics department following a successful pilot at its “Store of the Future” concept in Happy Valley, Ore. The retailer partnered with custom display manufacturer OnQ to reimagine this section of its stores. The new design has debuted across 11 more stores across the Pacific Northwest, with plans to update another six locations by the end of 2021.
Forrester eCommerce
MARCH 31, 2021
How can campaign leaders balance their desire for economies of scale with the need to deliver campaigns that resonate in local markets?
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Retail TouchPoints
MARCH 31, 2021
Walmart has opened the application process for its eighth annual Open Call, inviting entrepreneurs to submit their products for a chance to appear on Walmart’s store shelves and website. Open Call will support the company’s commitment to spending an estimated $350 billion on items made, grown or assembled in the U.S. Opportunities for this year’s Open Call attendees range from promoting products in a handful of local market stores to supplying products to thousands of Walmart and Sam’s Club loca
Omnisend
MARCH 31, 2021
Reading Time: 8 minutes. The beauty ecommerce business is booming. In 2021 alone, the beauty industry was estimated to be greater than $510 billion. And that’s a low number, given that the pandemic caused an estimated 25% decline in consumer spending. Much of that decline is likely tied to brick and mortar stores closing in response to local lockdown rules or general consumer fear of populated spaces.
Retail TouchPoints
MARCH 31, 2021
A group of online marketplaces including eBay , Etsy , Poshmark , Mercari and OfferUp have banded together to highlight what they feel are oversights in the proposed INFORM Consumers Act — which is aimed at cracking down on the sale of stolen and counterfeit products online — and other similar legislation in states around the country. However, organizations such as the Retail Industry Leaders Association (RILA) , along with retailers including Gap and The Home Depot , have expressed support for
My Wife Quit Her Job
MARCH 31, 2021
Today, I’m thrilled to have Miriska Harris on the show. Miriska is the founder of Outlinematic which is a design service catering to e-commerce entrepreneurs. They do box design, packaging, logo designs, you name it and they specialize in e-commerce. In this episode, we’re going to dig deep into e-commerce package design and the right way to do it to maximize conversions.
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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.
MakeWebBetter
MARCH 31, 2021
What are invoices? What is Invoice Management System? Why must I use it for my WooCommerce store? There are many such questions that come up when you decide to start a new online business. And you definitely can’t ignore them at any cost… Running an online business requires many additional skills and knowledge from managing […]. The post How To Create An Invoice Management System For WooCommerce Store?
Omniconvert
MARCH 31, 2021
The biggest challenges Customer Support teams to encounter in the ecommerce industry and what you can do to make sure your company is consistently delivering your Value Proposition to all customers on a 24/7 basis. The post The Hidden Layers of Customer Experience. Customer Support Edition. appeared first on Omniconvert Ecommerce Growth Blog.
Retail Technology Review
MARCH 31, 2021
The international delivery expert ParcelHero says the refloating of the ‘Ever Given’ is welcome news, but the blockage of the vital Suez Canal will cost £4.35 billion and delay many Amazon and other e-commerce orders for weeks.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
TalkingRetail
MARCH 31, 2021
Coca-Cola European Partners (CCEP) is bringing back its “What The Fanta” campaign for a second year, featuring a “mystery” blue zero-sugar flavour. The blue flavour is rolling out now in 500ml and two-litre bottles now and “could be one of several exciting zero sugar flavours”. To find out the flavour, shoppers will need to scan the QR. This story continues at Fanta rolls out mystery zero-sugar blue flavour.
Ecommerce Platforms
MARCH 31, 2021
White labelling is a common concept for agencies and professionals in the graphic design space. Unlike other website building tools that are clearly designed by companies like Wix or Shopify , a white label website builder allows pros to put their own branding into the experience. Imagine you were running a web design company and you wanted to show your customers how you’re bringing their design ideas to life.
TalkingRetail
MARCH 31, 2021
Aldi has removed plastic straws from all its own-label drinks cartons. The drinks now come with a paper straw that is fully recyclable and made from FSC-certified cardboard. The change will remove 70 million plastic straws from circulation – equating to more than 100 tonnes of non-recyclable plastic each year. Richard Gorman, plastics and packaging.
RetailMinded
MARCH 31, 2021
Success in the retail business isn’t as simple as providing consumers with the opportunity to buy your products. Your customers themselves define your enterprise, nearly as much as your product line itself defines your entire enterprise. You may have already thought about your ideal customers and consumers, what they’re looking for, and their preference on how to shop.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
TalkingRetail
MARCH 31, 2021
Sobriety tags that detect whether offenders have breached drinking bans have been introduced in England today (31 March) and will be rolled out across the country as part of a crackdown on alcohol-fuelled crime. The technology was trialled in Wales and showed that offenders stayed sober for more than 95% of days monitored. Offenders who. This story continues at Government launches sobriety tags in England.
RetailDive
MARCH 31, 2021
The past year has been one of contradictions and digitization, and some trends will stick, according to a report from the business research group.
TalkingRetail
MARCH 31, 2021
More than 60% of UK businesses would like to see the contactless payment cap increased or removed and a further 52% would like to remove the option of cash payments, new research reveals. The poll of 1,200 businesses, by www.merchantadviceservice.co.uk, shows that 86% of businesses favour card and contactless payments over any other option. The. This story continues at More than half of businesses want cash removed as a payment option.
RetailDive
MARCH 31, 2021
Thanks to changes in customer behavior, 58% of shoppers have raised their customer service experience bar since last year, per a Talkdesk Research report.
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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.
TalkingRetail
MARCH 31, 2021
Convenience retailers have been expressing dismay and concern at the news that National Lottery products will be on sale in all 900 Aldi stores from next month. One retailer told our WhatsApp group: “So that’s another kick while some are down. It’s amazing they can’t fix broken terminal or replace them and starting a new. This story continues at Retailers express dismay as Camelot puts National Lottery in Aldi stores.
Fabric Blog
MARCH 31, 2021
E-commerce is a fast-growing industry offering a diverse range of career opportunities. Creating world-class customer experiences at scale takes considerable effort and collaboration. The modern e-commerce organization requires a balance of technical and business roles to do so efficiently. This post examines some of the most in-demand roles for e-commerce professionals.
RetailDive
MARCH 31, 2021
That benchmark was initially expected in 2023, and the company also remains on track to double men's and quadruple international by then.
TalkingRetail
MARCH 31, 2021
Nisa has unveiled a spring wine festival promotion, which aims to help its partners make the most of the lighter and warmer evenings as Covid restrictions relax. The event will run in stores from today until 20 April and is supported by themed marketing materials and POS including header boards, bus stops, wobblers and shelf. This story continues at Nisa launches spring wine festival.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
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