Fri.Jan 20, 2023

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Knowledge Capacity Building Requires Skills Development

Forrester eCommerce

Organizations often view knowledge management as a means to bridge a skills development gap. For example, your level-1 service desk agents may not have strong technical troubleshooting capabilities. To overcome the lack of technical skills, the organization sets out to capture knowledge from subject matter experts and make it available to level 1.

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Kroger Taps Cloud Technology to Empower New Associate and Manager Apps

Retail TouchPoints

Kroger has entered a strategic collaboration with Google Cloud and Deloitte to use cloud technologies that will increase associate productivity across its nearly 2,800 stores nationwide. Kroger recently deployed a variety of Google Cloud data analytics, AI and ML tools, designed to empower store leaders and associates to make real-time operational decisions and deliver a better shopping experience for shoppers.

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Should You Bother With Google’s Shopping Experience Scorecard?

Store Growers

Last Updated on January 20, 2023 Google wants its users to have the best possible experience after they click on an ad. So to help online retailers do better, Google created the Shopping Experience Scorecard. This program benchmarks the different components of a good customer experience and gives sellers that score well a way to display this. In this article, we’ll dive into how the Shopping Experience Scorecard works, how to get started, and how to leverage it for your business.

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How Olivela is Turning Luxury Fashion into a Force for Good

Retail TouchPoints

A designer handbag probably isn’t the first thing that comes to mind as a vehicle for making the world a better place, but Stacey Boyd, Founder and CEO of the luxury ecommerce site Olivela , is out to prove that’s exactly what it can be. The site sells the same luxury goods you’ll find on NET-A-PORTER or Farfetch , at the same prices, except on Olivela 20% of the net proceeds goes to one of the site’s more than 25 cause partners.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Self-Service Analytics: Benefits, Impact and Adoption

Canonicalized

Self-service analytics is a powerful tool for businesses to improve their data-driven decision making. It provides easy access to data and analysis tools for non-technical employees, without the need for IT or data analysts. In this article, we will explore the advantages of self-service analytics, its impact on decision making, and real-life examples of its […] The post Self-Service Analytics: Benefits, Impact and Adoption appeared first on Canonicalized.

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Alphabet to Cut 12,000 Jobs, ‘Sharpen Focus’ on AI Offerings

Retail TouchPoints

Google parent company Alphabet is following in the footsteps of fellow tech giants Amazon and Microsoft in making the “difficult decision” to lay off approximately 12,000 employees, according to a letter from CEO Sundar Pichai sent to employees on Jan. 20, 2022. Titled A Difficult Decision to set us up for the Future , Pichai — who leads both Google and Alphabet — said in his email that employees in the U.S. who were affected by the layoffs had already been notified.

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Retail Media will add Fuel to the Fire for M&A in AdTech

Retail TouchPoints

If you think those “sponsored” products on Amazon are an innocuous little niche of advertising, think again. Those sponsored positions are what are now known as retail media, which has become the third-largest U.S. digital advertising channel after paid search and paid social campaigns. Even more impressive, eMarketer expects it to nearly double, from $31 billion in 2021 to more than $61 billion by the end of 2024, when it will account for almost 20% of digital advertising spend.

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Off-price Rack drags down Nordstrom’s holiday performance

RetailDive

But the retailer's seasonal results reflect margin consistency, and its focus on inventory management could pay off, some analysts say.

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Bowling Alley? Chuck E. Cheese? Nah, Let’s Have the Kid’s Party at Lowe’s

Retail TouchPoints

Hosting a kid’s birthday party at a home improvement retailer might seem like the actions of a particularly clueless sitcom dad, but it’s about to become a reality — and a fun one at that. Lowe’s will pilot Build A Birthday, an immersive environment where young do-it-yourselfers can celebrate with their family and friends, in 10 stores around the country.

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Saks.com expected to lay off 100, half in tech

RetailDive

The layoffs affect almost 4% of the luxury retailer’s workforce, which had more than doubled since it separated from the brick-and-mortar operations.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Wayfair Lays Off Another 1,750 Employees as it Aims to Boost Agility

Retail TouchPoints

Wayfair is advancing its plan to right-size its cost structure, with the goal of $1.4 billion in annualized cost savings by laying off an additional 1,750 employees, which represents 10% of its global workforce as of Dec. 21, 2022. Approximately 1,200 of the affected workers will be part of the corporate team, which is being cut by 18%. The changes are designed to eliminate management layers to help the retailer become more agile.

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Bed Bath & Beyond receives Nasdaq warning over late 10-Q

RetailDive

The distressed retailer has until March 13 to regain Nasdaq listing compliance by submitting the financial report.

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Levi’s Taps Nordstrom Exec as its First Chief Digital Officer

Retail TouchPoints

Levi Strauss & Co. (LS&Co) has named Jason Gowans to the new post of SVP and Chief Digital Officer, effective Feb. 6, 2023. He will report to LS&Co President Michelle Gass and be responsible for engineering, data, AI and digital product management, spearheading efforts for both ecommerce and the digital go-to-market. Jason Gowans Gowans spent the past 10 years at Nordstrom in a variety of marketing, data science and digital roles, most recently as SVP of Digital Commerce, leading the

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How Much Do Ads on Social Media Cost in 2023?

ROI Revolution

With each new year comes new goals and resolutions – not just for our personal growth, but also for our brand growth! For many businesses (especially in 2023), advertising on social media is crucial to hitting those growth goals. Social media has 4.9 billion users worldwide, meaning advertisers have a large audience to reach just by having a presence on a few of these platforms – especially if you work on building a relationship with your target audience.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Amazon Shutters ‘Smile’ Charitable Giving Program after 10 Years

Retail TouchPoints

Amazon is ending its long-running charitable giving program AmazonSmile , saying that after a decade in operation it has not created “the impact that we had originally hoped.” Instead, the company said it plans to pursue and invest in “other areas where we’ve seen we can make meaningful change.” The news was announced to Amazon customers via email and in a blog post on Jan. 18, 2022.

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#TheCLVRevolution Australia?: New heights for your eComm Revenue. No more spending a fortune on Ads.

Omniconvert

Our partners in crime from Webprofits are breaking the ice with this year's FIRST ever online event dedicated to CLV in Australia! The post #TheCLVRevolution Australia✊: New heights for your eComm Revenue. No more spending a fortune on Ads. appeared first on Omniconvert Ecommerce Growth Blog.

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Wayfair lays off nearly 2K employees

RetailDive

The staff reductions, representing 10% of the company’s global workforce, mark the second round of layoffs at the retailer in less than six months.

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Cheapest Dedicated Server Hosting: 6 Pocket-Friendly Options That are Worth Considering

Digital Doughnut

Every business wants to deliver a delightful user experience to their users but only few can afford the liberty of buying a dedicated server. As a result, they have to settle for a shared server because the cost of upgrading to a dedicated server can be exorbitant. However, as their business needs eventually grow, the user experience takes a hit.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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The Weekly Closeout: Amazon discontinues charity program, Stitch Fix takes to Twitter for CEO search

RetailDive

The e-commerce giant is ending its AmazonSmile program after a decade and the styling service is seeking out CEO applicants via social media.

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Nordstrom cuts forecast after Christmas sales disappoint

RetailWire

Nordstrom has lowered its sales and profit outlook for 2022 following a decline of 1.7 percent in the chain’s net sales for the last nine weeks of 2022. Nordstrom Rack, the retailer’s off-price business, saw sales fall 7.6 percent during the same period. “The holiday season was highly promotional, and sales were softer than pre-pandemic levels,” said CEO Erik Nordstrom.

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Wayfair to cut more jobs

RetailWire

Wayfair cut five percent of its workforce in August and now plans to announce another round of layoffs as early as today after sales fell 13 percent for the first nine months of 2022 compared to a year earlier. Niraj Shah, the furniture retailer’s CEO, in November told analysts that more cuts would be coming. “We decided to be very aggressive around making sure that we’re not carrying any excess costs that forces to either drive up retails or not have the profit profile we want to have,” h

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Amazon denies that it is losing Prime members

RetailWire

A report by Consumer Intelligence Research Partners (CIRP) claims that Amazon.com has lost Prime subscribers since last July. Amazon spokesperson Maggie Sivon said, “Just because an analyst firm reports something doesn’t make it true or fact, and in this case, the research is not accurate. Prime membership continues to grow as the value members receive continues to increase.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Mother Nature drives up the price of OJ

RetailWire

The yield of citrus fruits coming from farms in Florida has been dramatically reduced as a result of two hurricanes, citrus disease and an unexpected freeze. Less than half of last year’s crop, which itself was a poor year, is expected to be picked this year. That has led to a substantial increase in prices.

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Amazon to vacate downtown office building in Seattle

RetailWire

Amazon.com is allowing its lease on an office tower near its headquarters in downtown Seattle to expire in April. It marks only the second time that the company has allowed that to happen. Amazon has recently announced 18,000 job cuts, including 1,852 people in Seattle and another 448 in Bellevue, WA.

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NLRB may require Starbucks to bargain with workers

RetailWire

A regional director of the National Labor Relations Board’s office in Tampa, FL, said that Starbucks managers at a store in Estero engaged in unlawful threats and retaliation against workers in the lead-up to a union election at the store. The actions were so egregious, according to the NLRB, that the agency may require Starbucks to recognize and bargain with Starbucks United despite the election having gone in the favor of the employer.

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Noncompete agreements hurt women and people of color more

RetailWire

The Federal Trade Commission is proposing a new rule that would eliminate the use of non-compete agreements in most employment contracts. The agency contends that such agreements drive down the incomes of all workers and not just those who have agreed to such clauses as terms of employment. Research shows that women and people of color are more adversely affected by such contracts.

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Retail's Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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Robots go to work in restaurant kitchens

RetailWire

Fast-food and quick-serve restaurant chains including Chipotle, White Castle and Wing Zone have put robots to work in their kitchens to serve customers food. “The tide has turned, this is no longer a question of are robotics coming to the industry,” said Jake Brewer, chief strategy officer at Miso Robotics. “It’s a foregone conclusion. The question is at what pace and in what form.