Forrester eCommerce
JANUARY 20, 2023
Organizations often view knowledge management as a means to bridge a skills development gap. For example, your level-1 service desk agents may not have strong technical troubleshooting capabilities. To overcome the lack of technical skills, the organization sets out to capture knowledge from subject matter experts and make it available to level 1.
Retail TouchPoints
JANUARY 20, 2023
Kroger has entered a strategic collaboration with Google Cloud and Deloitte to use cloud technologies that will increase associate productivity across its nearly 2,800 stores nationwide. Kroger recently deployed a variety of Google Cloud data analytics, AI and ML tools, designed to empower store leaders and associates to make real-time operational decisions and deliver a better shopping experience for shoppers.
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Store Growers
JANUARY 20, 2023
Last Updated on January 20, 2023 Google wants its users to have the best possible experience after they click on an ad. So to help online retailers do better, Google created the Shopping Experience Scorecard. This program benchmarks the different components of a good customer experience and gives sellers that score well a way to display this. In this article, we’ll dive into how the Shopping Experience Scorecard works, how to get started, and how to leverage it for your business.
Retail TouchPoints
JANUARY 20, 2023
Google parent company Alphabet is following in the footsteps of fellow tech giants Amazon and Microsoft in making the “difficult decision” to lay off approximately 12,000 employees, according to a letter from CEO Sundar Pichai sent to employees on Jan. 20, 2022. Titled A Difficult Decision to set us up for the Future , Pichai — who leads both Google and Alphabet — said in his email that employees in the U.S. who were affected by the layoffs had already been notified.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Canonicalized
JANUARY 20, 2023
Self-service analytics is a powerful tool for businesses to improve their data-driven decision making. It provides easy access to data and analysis tools for non-technical employees, without the need for IT or data analysts. In this article, we will explore the advantages of self-service analytics, its impact on decision making, and real-life examples of its […] The post Self-Service Analytics: Benefits, Impact and Adoption appeared first on Canonicalized.
Retail TouchPoints
JANUARY 20, 2023
A designer handbag probably isn’t the first thing that comes to mind as a vehicle for making the world a better place, but Stacey Boyd, Founder and CEO of the luxury ecommerce site Olivela , is out to prove that’s exactly what it can be. The site sells the same luxury goods you’ll find on NET-A-PORTER or Farfetch , at the same prices, except on Olivela 20% of the net proceeds goes to one of the site’s more than 25 cause partners.
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Retail TouchPoints
JANUARY 20, 2023
If you think those “sponsored” products on Amazon are an innocuous little niche of advertising, think again. Those sponsored positions are what are now known as retail media, which has become the third-largest U.S. digital advertising channel after paid search and paid social campaigns. Even more impressive, eMarketer expects it to nearly double, from $31 billion in 2021 to more than $61 billion by the end of 2024, when it will account for almost 20% of digital advertising spend.
RetailDive
JANUARY 20, 2023
The layoffs affect almost 4% of the luxury retailer’s workforce, which had more than doubled since it separated from the brick-and-mortar operations.
Retail TouchPoints
JANUARY 20, 2023
Hosting a kid’s birthday party at a home improvement retailer might seem like the actions of a particularly clueless sitcom dad, but it’s about to become a reality — and a fun one at that. Lowe’s will pilot Build A Birthday, an immersive environment where young do-it-yourselfers can celebrate with their family and friends, in 10 stores around the country.
RetailDive
JANUARY 20, 2023
But the retailer's seasonal results reflect margin consistency, and its focus on inventory management could pay off, some analysts say.
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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.
Retail TouchPoints
JANUARY 20, 2023
Wayfair is advancing its plan to right-size its cost structure, with the goal of $1.4 billion in annualized cost savings by laying off an additional 1,750 employees, which represents 10% of its global workforce as of Dec. 21, 2022. Approximately 1,200 of the affected workers will be part of the corporate team, which is being cut by 18%. The changes are designed to eliminate management layers to help the retailer become more agile.
ROI Revolution
JANUARY 20, 2023
With each new year comes new goals and resolutions – not just for our personal growth, but also for our brand growth! For many businesses (especially in 2023), advertising on social media is crucial to hitting those growth goals. Social media has 4.9 billion users worldwide, meaning advertisers have a large audience to reach just by having a presence on a few of these platforms – especially if you work on building a relationship with your target audience.
Retail TouchPoints
JANUARY 20, 2023
Levi Strauss & Co. (LS&Co) has named Jason Gowans to the new post of SVP and Chief Digital Officer, effective Feb. 6, 2023. He will report to LS&Co President Michelle Gass and be responsible for engineering, data, AI and digital product management, spearheading efforts for both ecommerce and the digital go-to-market. Jason Gowans Gowans spent the past 10 years at Nordstrom in a variety of marketing, data science and digital roles, most recently as SVP of Digital Commerce, leading the
Omniconvert
JANUARY 20, 2023
Our partners in crime from Webprofits are breaking the ice with this year's FIRST ever online event dedicated to CLV in Australia! The post #TheCLVRevolution Australia✊: New heights for your eComm Revenue. No more spending a fortune on Ads. appeared first on Omniconvert Ecommerce Growth Blog.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Retail TouchPoints
JANUARY 20, 2023
Amazon is ending its long-running charitable giving program AmazonSmile , saying that after a decade in operation it has not created “the impact that we had originally hoped.” Instead, the company said it plans to pursue and invest in “other areas where we’ve seen we can make meaningful change.” The news was announced to Amazon customers via email and in a blog post on Jan. 18, 2022.
RetailDive
JANUARY 20, 2023
The staff reductions, representing 10% of the company’s global workforce, mark the second round of layoffs at the retailer in less than six months.
Digital Doughnut
JANUARY 20, 2023
Every business wants to deliver a delightful user experience to their users but only few can afford the liberty of buying a dedicated server. As a result, they have to settle for a shared server because the cost of upgrading to a dedicated server can be exorbitant. However, as their business needs eventually grow, the user experience takes a hit.
RetailDive
JANUARY 20, 2023
The distressed retailer has until March 13 to regain Nasdaq listing compliance by submitting the financial report.
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RetailWire
JANUARY 20, 2023
Nordstrom has lowered its sales and profit outlook for 2022 following a decline of 1.7 percent in the chain’s net sales for the last nine weeks of 2022. Nordstrom Rack, the retailer’s off-price business, saw sales fall 7.6 percent during the same period. “The holiday season was highly promotional, and sales were softer than pre-pandemic levels,” said CEO Erik Nordstrom.
RetailDive
JANUARY 20, 2023
The e-commerce giant is ending its AmazonSmile program after a decade and the styling service is seeking out CEO applicants via social media.
RetailWire
JANUARY 20, 2023
Wayfair cut five percent of its workforce in August and now plans to announce another round of layoffs as early as today after sales fell 13 percent for the first nine months of 2022 compared to a year earlier. Niraj Shah, the furniture retailer’s CEO, in November told analysts that more cuts would be coming. “We decided to be very aggressive around making sure that we’re not carrying any excess costs that forces to either drive up retails or not have the profit profile we want to have,” h
RetailWire
JANUARY 20, 2023
A report by Consumer Intelligence Research Partners (CIRP) claims that Amazon.com has lost Prime subscribers since last July. Amazon spokesperson Maggie Sivon said, “Just because an analyst firm reports something doesn’t make it true or fact, and in this case, the research is not accurate. Prime membership continues to grow as the value members receive continues to increase.
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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.
RetailWire
JANUARY 20, 2023
The yield of citrus fruits coming from farms in Florida has been dramatically reduced as a result of two hurricanes, citrus disease and an unexpected freeze. Less than half of last year’s crop, which itself was a poor year, is expected to be picked this year. That has led to a substantial increase in prices.
RetailWire
JANUARY 20, 2023
Amazon.com is allowing its lease on an office tower near its headquarters in downtown Seattle to expire in April. It marks only the second time that the company has allowed that to happen. Amazon has recently announced 18,000 job cuts, including 1,852 people in Seattle and another 448 in Bellevue, WA.
RetailWire
JANUARY 20, 2023
A regional director of the National Labor Relations Board’s office in Tampa, FL, said that Starbucks managers at a store in Estero engaged in unlawful threats and retaliation against workers in the lead-up to a union election at the store. The actions were so egregious, according to the NLRB, that the agency may require Starbucks to recognize and bargain with Starbucks United despite the election having gone in the favor of the employer.
RetailWire
JANUARY 20, 2023
The Federal Trade Commission is proposing a new rule that would eliminate the use of non-compete agreements in most employment contracts. The agency contends that such agreements drive down the incomes of all workers and not just those who have agreed to such clauses as terms of employment. Research shows that women and people of color are more adversely affected by such contracts.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
RetailWire
JANUARY 20, 2023
Fast-food and quick-serve restaurant chains including Chipotle, White Castle and Wing Zone have put robots to work in their kitchens to serve customers food. “The tide has turned, this is no longer a question of are robotics coming to the industry,” said Jake Brewer, chief strategy officer at Miso Robotics. “It’s a foregone conclusion. The question is at what pace and in what form.
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