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Square Debuts Appointment Booking App to Help Service Providers Connect with Customers

Retail TouchPoints

Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals. Additionally, businesses can solicit private feedback through the app to better improve operations and customer service.

Books 224
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Cloud Powers Retail Through The Economic Slowdown

Forrester eCommerce

Unlike more highly regulated industries like healthcare and financial services, retail has leaned on cloud heavily since the early days to power blazing-fast websites […] Last week, we published our latest in a series of “State Of” reports for specific verticals.

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6 Trends that Point To a Holistic Approach to Ecommerce

Retail TouchPoints

The importance of omnichannel has been preached for years, yet most ecommerce entrepreneurs are stuck in multichannel mode. Both involve marketing and selling across multiple channels, but because most ecommerce operations are devoid of branding, little thought is given to the brand experience. This is true omnichannel.

eCommerce 277
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5 Reasons Why Your Business Should Focus on Customer Data

Retail TouchPoints

As 76% of businesses that are advanced in their integration of technology, business goals and analytics report a more favorable market position, retailers today can’t miss out on using customer data to improve virtually every aspect of their operations. . An omnichannel experience is no longer a mere perk, it’s an absolute necessity.

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As Retailers Adjust to the Pandemic, Embracing Digital Commerce Doesn’t Have to be Risky

Retail TouchPoints

When the pandemic began to take shape last spring, many organizations were forced to hastily restructure their retail operations. Brick-and-mortar stores quickly set up online shops, and organizations offered new services such as online checkout, payout or purchasing options.

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Payment as a Key Success Factor: Beyond Just Transactions

365 Retail

Flashback to 1994: databases and ERP systems, first commercial websites, mobile phones with colour displays, CD-ROMs, Java as a programming language or the new Windows 95 operating system with a GUI were all highly topical technologies that also kept the companies at EuroCIS busy. In Germany this company operates under the Telecash brand.

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The Best CRM Software (In-Depth Review)

Kissmetrics

The most common type is operational. And thankfully, companies are integrating more features from the other types of software into operational CRM systems. Operational. Operational CRMs help businesses of all sizes handle business processes and enhance the lead generation systems they have in place. Collaborative.