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How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

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The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game

Retail TouchPoints

Ticketing systems can combine perfectly with live chat software and chatbots too. This gives you the opportunity to boost customer reviews and provide more value, all within your help desk and live chat interface. Conversational marketing is taking over in 2021, and it presents some powerful customer service benefits.

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Best Small Business Software for 2021: A Round-Up

Ecommerce Platforms

Schedule social media posts. You can convert videos to any format to compliment your social media and website content. LiveChat is, you guessed it, a live chat tool for your website that makes it easier for you to connect with customers in real-time. Answer customer questions. Reach out to new leads.

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Visual Search Helps Coleman Furniture Boost Conversions 6X

Retail TouchPoints

With roots as an online-only retailer dating back to 1999, Coleman is continually searching for ways to improve the digital shopping experience. AR room planners, robust review and recommendation engines, detailed product listings, live chat — name a phygital enhancement and they’ve got it.

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Anyword Review (Sep 2021): A Way to Boost Ad Marketing Text with AI

Ecommerce Platforms

If you've ever written an advertisement, email subject line, or social media post for your online store and thought, “That's no good,” or “I need to hire a copywriter or marketing agency,” then it might be time to look for a more automated copy-improvement method. Email and SMS Optimization.

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32 Ways Your Ecommerce Company Can Boost Engagement and Sales

Kissmetrics

GlassesUSA gets right to it by presenting a huge discount for first time buyers on their home page via a popup that “greys-out” the page until you respond. Promoting giveaways on your website and via social media puts your brand in front of new eyes and grows your email list. Present product plugs (testimonials, reviews, etc.).

eCommerce 225
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5 Lessons Online Merchandisers Can Learn From Leading Brick-and-Mortar Retailers

Retail TouchPoints

Many retailers already highlight the latest arrivals and present them alongside complementary accessories, but miss the opportunity to convey how these products will solve a particular need or problem for the customer. To a passing shopper, a glimpse of a window display can be a deciding factor in their decision to step inside a store.

Retail 206