Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Like its ERP system, Burton’s POS was dated and needed to be replaced. People know us for snowboarding.

Omnichannel 273

Omnichannel eCommerce POS Operations 273

Retail TouchPoints

JULY 3, 2023

Many of us have become experts at navigating an ecommerce site in seconds, and some of us may even pay for groceries via mobile apps on our smartphones. Despite its growing popularity, many business leaders and IT teams aren’t taking full advantage of this technology. Here’s how.

Consumer 240

Consumer Omnichannel Retail Technology 240

GetElastic

AUGUST 10, 2021

With the global adoption of mobile devices, expansion of IoT, and dynamic behavior of customer buying habits, it’s become more important than ever for brands to take a holistic, interconnected approach to their customer’s digital experiences. Starbucks & Dunkin Donuts. Bank of America. Zurich Insurance Group.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148

Retail TouchPoints

SEPTEMBER 20, 2022

Apple’s ad policy changes are already impacting spend on social media and mobile. In all likelihood, brands will have to invest in technology or identify a partner to unite and activate their first-party data. A timely benefit of improved first-party data management is the ability to better engage with existing customers.

Omnichannel 262

Omnichannel Marketing Social Media Channel 262

Retail TouchPoints

APRIL 5, 2023

GNC will revamp its brick-and-mortar stores to make them into “home bases” where its tech-driven omnichannel experience will be launched. GNC has partnered with Salesfloor to bridge GNC.com with in-store associate coaching to create an omnichannel social selling experience. From there, the entire transaction can be completed virtually.

Omnichannel 256

Omnichannel POS Mobile Operations 256

Retail TouchPoints

OCTOBER 19, 2022

However, the role of the store is evolving, so retailers need to consider how they invest in modern experiential and omnichannel shops. Invest in Mobile Tools for Shoppers and Associates Alike. There’s nothing wrong with getting the basics in place first. Tech Investments Don’t Have to be ‘Sexy’.

Shipping Costs 269

Shipping Costs Omnichannel Webinar Operations 269

Retail TouchPoints

SEPTEMBER 19, 2023

The company has successfully helped retailers like American Eagle Outfitters leverage RFID and computer vision-based inventory tracking technology to create a holistic, near-real-time view of inventory across stores to empower both associates and consumers. Hewett: Creating a positive omnichannel experience starts with inventory accuracy.

Omnichannel 265

Omnichannel Shipping Costs Operations Fulfillment 265

Retail TouchPoints

MARCH 30, 2021

and Google have partnered to debut several technological enhancements to the grocery shopping experience. The partnership also will improve the last mile experience by offering shoppers helpful information about online ordering from many Albertsons stores directly within Google Maps’ mobile search function. Albertsons Cos.

Mobile 172

Mobile Technology Recommendation Operations 172

365 Retail

NOVEMBER 28, 2022

In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context. Acknowledging the power of technology . Technology has opened infinite opportunities for brands to connect and get in touch with their audiences. An array of forms and formats.

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

Sporting Goods 285

Sporting Goods Technology Omnichannel Operations 285

Retail TouchPoints

MARCH 29, 2021

Luxury online fashion retailer Mytheresa has improved add-to-cart and conversion rates as well as reduced mobile bounce rates and increased newsletter signups in China following the deployment of the Kibo unified commerce solution.

Omnichannel 259

Omnichannel Fashion Mobile Improvements 259

Retail TouchPoints

JUNE 4, 2020

Accelerating previously planned technology investments, Tractor Supply has launched its first mobile app and a redesigned e-Commerce site in order to meet the needs of customers relying more on digital devices since the beginning of the pandemic. Pay And Benefits Increased For Permanent And Temp Workers.

Supplies 156

Supplies Mobile eCommerce Technology 156

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Do retailers have interest in technologies that garner a lot of attention and PR?

Technology 262

Technology Consumer Mobile Operations 262

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Consumers expect brands to provide seamless access to products and services via mobile apps. Retailers use location to deliver stellar experiences for customers through their brand’s mobile app.

Payment Services 254

Payment Services Retail Shipping Costs Mobile 254

Optimizely

DECEMBER 21, 2017

Contextual commerce harnesses another trend you’ve probably heard a lot about — omnichannel. How can contextual commerce improve loyalty? To do this, you need a holistic view of customers and integrated back-end technology to bring all the data together. Invest in omnichannel commerce and payments.

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

Pivotree Blog

DECEMBER 6, 2023

To succeed in this dynamic environment, it is crucial for modern commerce to align seamlessly with the supply chain, particularly in the context of omnichannel strategies. In this blog post, we will explore the importance of aligning your omnichannel commerce operations with your supply chain and outline six key transformative benefits.

Omnichannel 52

Omnichannel Supplies eCommerce Platforms eCommerce 52

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 250

Payment Services Shipping Costs Omnichannel Fulfillment 250

Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. It involves not just the right technology but also the right skills, processes, and culture.

Supplies 237

Supplies Customer Experience Technology Omnichannel 237

Kibo

JULY 22, 2020

Omnichannel Personalization is the practice of creating customer experiences that are informed by real-time data from all channels, and extending them across every touchpoint, to build consistent relationships with the customer everywhere they interact with the brand. Omnichannel Customer Experience.

Omnichannel 71

Omnichannel Customer Experience Channel Information 71

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. So how does NMG see these digital investments leveling up its omnichannel game?

Omnichannel 264

Omnichannel Technology Channel Department Stores 264

Retail TouchPoints

OCTOBER 25, 2021

By dramatically accelerating the speed of mobile networks, it paves the way for a dazzling array of innovations. The network’s rollout will play a vital role in supporting retailers in their quest to deliver a frictionless omnichannel experience. And the efficiency gains 5G supports will help improve operating margins.

Payment Services 314

Payment Services Retail Mobile Accessories 314

Retail TouchPoints

MARCH 30, 2023

The improvements will not be limited to technology. They will include improvements to our processes and ways of working. Foot Locker also is targeting simpler improvements to its digital operations. These updates will be particularly focused on mobile, which has become a major channel for the retailer.

Mobile 267

Mobile Social Media Operations Events 267

Groove

FEBRUARY 9, 2022

Omnichannel selling opportunities. Mobile optimization. Here at Groove Commerce, we’re committed to the belief that a business’s strategy should drive its technology decision. However, the apps do improve eCommerce stores’ functionalities. Omnichannel Selling. Mobile Optimization. Omnichannel Selling.

Merchant Services 284

Merchant Services eCommerce BigCommerce B2B 284

Retail TouchPoints

JUNE 11, 2021

Offering omnichannel shopping experiences requires real-time updates and a tech stack that works together in the background to power each leg of the buyer’s journey. Retailers must look for the right technology that will streamline their operations and improve the customer experience, which can ultimately increase brand loyalty and revenue.

Payment Services 195

Payment Services Payments Retail Sporting Goods 195

Retail TouchPoints

APRIL 6, 2022

In that vein, retail store managers and shopping center owners/operators can leverage data-driven technologies to make strategic business decisions that will benefit their bottom line. Video analytics and computer vision technology gathers comprehensive data on shopper behavior and on-premise trends. Driving Shopper Engagement.

Omnichannel 279

Omnichannel Events Operations Technology 279

Retail TouchPoints

OCTOBER 8, 2020

GameStop has entered a partnership with Microsoft to enhance its backend and in-store solutions, empower associates with mobile devices and offer shoppers the Xbox All Access pass. GameStop plans to expand its physical and digital video game offerings as well as enhance its retail technology infrastructure through the deal.

Games 245

Games Omnichannel Retail Subscription 245

Kibo

OCTOBER 27, 2022

Retailers now have multiple channels to interact with customers, such as online stores, mobile apps, customer service, buy online, pick up in store/curbside, and buy online, ship from store/distribution centers (DCs) scenarios. With over 15 years of experience, he has implemented many omnichannel projects for various clients.

Customer Experience 90

Customer Experience Improvements Customer Shipping Costs 90

Retail TouchPoints

JUNE 17, 2020

The hype surrounding “experiential retail” encouraged retailers to think big and invest in technology that would keep shoppers in stores longer — touching and feeling products and having long, passionate conversations with associates. That means using technology to focus less on razzle-dazzle and more on practicality.

Technology 164

Technology Beauty and Health Retail POS 164

Retail TouchPoints

DECEMBER 20, 2021

As retailers race to increase their ecommerce capabilities to meet this blended opportunity, those that seamlessly offer consumers what they want, when they want, regardless of how they are shopping — whether on mobile, social, or in-store — will win. Search provides a unified view and helps retailers bridge an omnichannel experience.

Consumer 353

Consumer Retail Travel Omnichannel 353

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Dynamic Pricing is For Everyone, Not Just the Big Players.

Shipping Costs 259

Shipping Costs Payment Services Merchant Services Payments 259

Retail TouchPoints

SEPTEMBER 6, 2022

Make no mistake, this is a treacherous environment for retailers, which must make complex and difficult decisions about where to invest and divest, how to train employees, which technologies to employ and so on. This new way of shopping is a powerful retail trend toward simplifying, speeding and improving the online shopping experience.

Merchant Services 265

Merchant Services Payment Services Financial Services Omnichannel 265

Retail TouchPoints

AUGUST 26, 2021

Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy, approach and technology. Matt Ramerman is President of Sinch for Marketing, a mobile engagement consultancy and personalized mobile messaging platform.

Consumer 316

Consumer Marketing Mobile Customer Experience 316

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Omnichannel solutions that leverage intelligent displays, QR codes and consumer profiles can provide extreme personalization. Tractor Supply Co.

Sporting Goods 246

Sporting Goods Payment Services Retail Supplies 246

Retail TouchPoints

AUGUST 5, 2021

But as we inch closer to the holiday season, malls and shopping center operators are seeing a greater need to refine and optimize their omnichannel experiences. Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services.

Merchant Services 264

Merchant Services Omnichannel Fulfillment Consumer 264

Retail TouchPoints

AUGUST 1, 2023

A critical area of focus is transforming their business into more profitable omnichannel platforms. This downturn persisted even as ecommerce evolved into a mobile-first business over the decade. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits.

Retail 245

Retail Shipping Costs eCommerce Consumer 245

Retail TouchPoints

SEPTEMBER 1, 2023

Top priorities include updating store interiors; integrating new technology to support associates; enhancing digital capabilities; and optimizing supply chain and merchandising operations. “Right now, we have less than $500 million in debt, and we will not be taking on any additional debt to fund or to pay for this investment,” Rosen explained.

POS 226

POS Merchant Services Supplies Improvements 226

Retail TouchPoints

AUGUST 26, 2022

On this count, I can confidently state that our work on client headless commerce solutions combined with our own benchmarking has shown load time and speed improvements ranging from 40.6% Although the full ecommerce experience isn’t just about speed, it certainly is a significant factor that improves sales conversion rates.

eCommerce 285

eCommerce Mobile Technology Improvements 285