Wiser

SEPTEMBER 27, 2023

Customer satisfaction surveys are an invaluable tool for businesses seeking to improve their performance and stay ahead of the curve in an increasingly competitive market landscape. These surveys provide direct insights from the very people who matter most—customers. Surveys are not just questionnaires.

Customer 146

Customer Retail Customer Retention Improvements 146

Forrester eCommerce

JANUARY 11, 2023

According to the results of our recent survey on business and technology priorities in Japan, we are seeing a continued growth in IT investments in the country despite subdued economic forecasts for 2023.

Improvements 370

Improvements Technology Customer 370

Retail TouchPoints

NOVEMBER 17, 2023

Home Depot is on the leading edge with this type of tech usage: the 2023 Retail TouchPoints Store Operations Benchmark Survey revealed that just 28% of retailer respondents’ associates use mobile devices to audit visual merchandising and displays.

Improvements 259

Improvements Fulfillment Operations Presentation 259

Retail TouchPoints

FEBRUARY 9, 2022

Communication between your customers, employees and external stakeholders holds the power to unlock discrepancies between departments and show where your business model may have room for improvement to create a more seamless customer experience. How to Track a Customer’s Bad Shopping Experience.

Payment Services 264

Payment Services Shopping Carts Omnichannel Multi-channel 264

Retail TouchPoints

OCTOBER 27, 2021

Top-line findings from a recent Sensormatic survey reveal that while in-store shopping is expected to rise through the holiday season, what consumers are looking for while they’re there is for retailers to provide insight into product availability and alternative fulfillment offerings.

Consumer 264

Consumer Supplies Fulfillment Technology 264

Groove

APRIL 1, 2021

In addition to improving the user experience, sitemaps are also helpful when it comes to the way search engines crawl a website. a Google survey shows that 59% of shoppers take mobile responsiveness into consideration when deciding which brand to buy from. Design For Mobile Devices. It's true ? Conclusion.

Web Design 365

Web Design SEO Improvements Mobile 365

Groove

NOVEMBER 12, 2020

In this blog, we're sharing 5 tips on how to improve customer experience and turn existing customers into repeat purchasers. How To Improve Customer Experience: 5 Tips. Do you need some insight into how to improve customer experience? By now, we hope you have a better understanding of how to improve customer experience.

Customer Experience 356

Customer Experience Improvements Customer Social Media 356

Groove

OCTOBER 27, 2020

Website Design Best Practices: 5 Ways To Improve UX. Compress images to improve page load time. Compress Images To Improve Page Load Time. Improving page load times is a significant factor when optimizing for SEO and creating a positive user experience. Keep the most important content above the fold. Conclusion.

Improvements 363

Improvements Mobile Web Design Shopping Carts 363

Optimizely

SEPTEMBER 11, 2018

This is exactly why you should survey your customers directly. With surveys, you can find out first-hand what buyers really and truly want from your B2C brand. Customer surveys can help you keep up with the changing needs and wants of your buyers, and adapt your marketing strategy accordingly. …and much more.

Customer 250

Customer B2C Social Media Improvements 250

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. Here are just a few ways a good system can improve your business operations. Improve customer service.

Improvements 290

Improvements Management Customer Banking 290

Forrester eCommerce

OCTOBER 16, 2023

According to Forrester’s Marketing Survey, 2023, financial services marketers in Asia Pacific (APAC) find improving marketing’s ROI or effectiveness more difficult than their peers in other regions and industries.

Financial Services 434

Financial Services B2C Marketing Technology 434

Retail TouchPoints

AUGUST 1, 2023

In fact, Retail TouchPoints’ annual Store Design & Experience Survey found that 78% of retailers have either already implemented or plan to implement digital signage in stores over the next 24 months.

Improvements 246

Improvements Management Information Download 246

Retail TouchPoints

JANUARY 7, 2021

Q-Walk will enable managers to create standardized question sets and surveys for all critical functions at the locations, including cleanliness, merchandising sets, loss prevention and compliance.

Improvements 279

Improvements Mobile Customer Experience Management 279

Retail TouchPoints

NOVEMBER 17, 2023

Successful execution of product substitution depends on several key factors: delivering functional equivalence to the original product, improving product quality, ensuring price alignment, having real-time visibility into inventory management and customer behavior, and upholding customer experience standards.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

RTP blog

JANUARY 9, 2019

The seventh annual Retail TouchPoints Omnichannel Survey shows where retailers are succeeding in connecting with the consumer, as well as where they need to improve. Did anything from the survey catch your eye? The survey showed a 32 percentage point rise in 2018, reaching 84% of total respondents.

Omnichannel 150

Omnichannel Multi-channel Customer Retention eCommerce 150

Kissmetrics

SEPTEMBER 21, 2020

The survey revealed that profiles with more images receive increased clicks, queries, and inquiries for directions. Businesses with an increased amount of user-generated content (UGC) stand to benefit from increased consumer confidence in their brand, enhanced trust from Google and potentially improved local search rankings.

Improvements 363

Improvements Payment Services SEO Information 363

RetailDive

OCTOBER 10, 2022

Small retailers appear to be recovering from the depths of the COVID-19 pandemic downturn, but nearly a third still can’t pay rent.

Small Business Retail 109

Small Business Retail Improvements Retail 109

Retail TouchPoints

JANUARY 15, 2024

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience. But many of these tasks may just represent the low-hanging AI fruit.

Retail 312

Retail Customer Experience Technology Operations 312

GetElastic

NOVEMBER 9, 2021

Based on evidence from 2021’s State of Digital Commerce Report, and 2020’s B2B Digital Commerce research, the survey examines digital commerce through the lens of multiple verticals and business models. According to survey results, manufacturing leads the charge in B2B focused digital commerce initiatives. The results are in.

B2C 146

B2C B2B Customer Retention Subscription 146

Forrester eCommerce

APRIL 5, 2022

Marketing leaders understand that enablement drives better business outcomes, yet companies are spending only about 10% of what they spend to enable sales on marketing enablement, based on our benchmark studies and Forrester’s Q1 2022 Sales Learning And Development Professionals Survey.

Marketing 195

Marketing Improvements B2B Operations 195

lateshipment

JULY 14, 2021

This article looks at different ways on how you can improve customer satisfaction for your eCommerce business. This is because operating on the cloud helps reduce operational costs, improves security, and boosts performance. A business that wants to improve online customer satisfaction should consider running on the cloud.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. While just 45% of 2022 survey respondents outsourced deliveries to courier services, 57% did so in 2023. The percentage using third-party companies also rose, from 29% to 38%.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Forrester eCommerce

NOVEMBER 27, 2023

What exactly is the current state of B2B marketing measurement, what do B2B marketing leaders need to look out for, and what can be improved? Here are five key measurement observations from Forrester’s Marketing Survey, 2023.

B2B 271

B2B Marketing Improvements Operations 271

RTP blog

AUGUST 8, 2018

Last week, Retail TouchPoints unveiled its inaugural Personalization Benchmark Survey , revealing how retailers have reaped the benefits of personalization strategies as well as identifying where there is still room for improvement. With 66% of retailers crediting personalization strategies with increasing their sales, and 46%.

eCommerce 150

eCommerce Social Media Consumer Improvements 150

Kissmetrics

DECEMBER 12, 2017

I’ll also share actionable tactics on how to improve them and, as a result, your bottom line. When Alex Turnbull wanted to improve engagement on the Groove blog, he ran an A/B test to see what effect storytelling would have on readership: Image Source. Use this question within your website, SaaS platform or in an email survey.

Improvements 491

Improvements Marketing Social Media Blog 491

RetailDive

MARCH 22, 2024

Retail leaders cited improved accuracy and relevance as the two biggest roles AI can play, according to Algolia and Coleman Parkes Research.

Retail 113

Retail Improvements 113

TalkingRetail

MARCH 29, 2021

PayPoint will launch the annual survey of its retail partners tomorrow (30 March). The survey will provide the opportunity for PayPoint’s retailer partners to feedback on what could be improved, what works well, and how they find overall performance. This story continues at PayPoint to launch retailer satisfaction survey.

Retail 81

Retail Improvements 81

Retail TouchPoints

APRIL 16, 2024

The Shortcomings of NPS Survey collection methods can significantly impact the validity of NPS data. Offering incentives like “If you fill out this survey, give us a 9 or 10 and mention my name, it’ll be doing me a huge favor” can emotionally influence customers, potentially leading to inflated scores that don’t reflect genuine experiences.

eCommerce 147

eCommerce Improvements Consumer Customer 147

Kissmetrics

FEBRUARY 1, 2022

Research shows adding social proof to your site will rapidly improve customer trust and eventually increase your conversion rate. Here’s how you can shorten your forms: Only collect essential fields first: Focus on the essentials when starting your relationship and ask for any other information via email, surveys, or follow-up calls.

Improvements 245

Improvements Live Chat SEO eCommerce 245

Forrester eCommerce

OCTOBER 1, 2019

Based on a survey of more than 101,000 […]. So how well do banks earn loyalty with the quality of their customer experience? We’ve just released Forrester’s US Banking Customer Experience Index for 2019.

Banking 216

Banking Improvements Customer Customer Experience 216

Retail TouchPoints

SEPTEMBER 19, 2023

For example, many websites could quickly improve their CX by adjusting their site search functionality. A recent ecommerce search report by a leading customer experience platform provider tested sites and surveyed both customers and ecommerce professionals. Alignment between search expectations and performance is important.

Customer Experience 287

Customer Experience Customer eCommerce Customer Loyalty 287

Dynamic Action

DECEMBER 7, 2023

However, in the face of this uncertainty, BoF–McKinsey’s Executive Survey shows that retail executives are working to balance managing ongoing uncertainty and seeking new opportunities. Discover how EDITED can improve your pricing and promotional strategies here.

Improvements 62

Improvements Retail Information Technology 62

TalkingRetail

AUGUST 24, 2020

PayPoint is to launch a survey of its network of 27,000 convenience retailers on 1 September. The survey will provide the opportunity for PayPoint’s retailer partners to feedback on what could be improved, what works well and how they find overall performance, at a time when business models across all sectors have faced their sternest.

Retail 85

Retail Improvements 85

GetElastic

DECEMBER 3, 2018

Here are three emerging trends to collect feedback: Surveys. Sending out surveys via email, text or social media is a great way to get customers to tell you what they think. But, not all surveys are created equal. A long, tedious survey won’t yield the responses you’re hoping for. Source: Amazon.

Customer Retention 157

Customer Retention Improvements Customer Social Media 157

Omniconvert

APRIL 27, 2020

Improve Customer Experience by asking for feedback at each key point in the user journey. The post Survey Scales: How to Choose the Right One? Be user & customer centric. appeared first on ECOMMERCE GROWTH Blog.

Customer Experience 78

Customer Experience Blog Improvements eCommerce 78

Retail TouchPoints

AUGUST 23, 2023

The survey found that more than half ( 53% ) of millennials worry about purchasing their first home, and their most significant hesitation had to do with renovations and home improvements. Home Depot developed the New Homeowners Hub to equip current and future first-time owners with valuable resources to support these needs.

Workshop 246

Workshop Consumer Improvements Recommendation 246

Retail TouchPoints

MARCH 15, 2023

This aligns with our survey results in which organizations dug into a real need to invest in their workforce.” The survey of 502 executives was designed to assess the challenges and priorities of executives charged with making decisions regarding employee scheduling, communication, task management and learning.

Operations 277

Operations Improvements Technology Management 277