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Global survey shows surge in Christmas holiday shopping due to product shortage and lockdown fears

Retail Technology Review

According to a new survey* of 1,000 UK consumers carried out on behalf of JRNI, over half (56%) of consumers plan to do their Christmas holiday shopping early in 2021 due to fears of empty shelves and further lockdown measures. Critical Issues Internet Retailing Retail Supply Chain

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Pandemic drives over half of consumers to shop more locally; bank data key in enabling SMEs to compete with big businesses

Retail Technology Review

That’s according to new research released by Pollinate, the global software business that partners with banks to help them deepen and extend relationships with their business customers, in which over 4,500 consumers were surveyed across the UK, US, Australia, and Brazil. Over half of consumers globally (53%) believe it is more important to shop with local businesses now than it was before the pandemic.

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Customer data analysis key to omnichannel marketing success and business growth

Retail Technology Review

Companies which collate and analyse customer data, both online and offline, have grown 16% in the past year and are more than twice as likely to significantly exceed business goals and see strong return on investment (32% versus 14%), according to a global survey of 235 organisations with annual revenues of at least $50m.

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NPS Survey Template – get better answers, faster.

Omniconvert

Discover the many shapes and forms an NPS survey can take and the wonders it can work. The post NPS Survey Template – get better answers, faster. appeared first on Omniconvert Ecommerce Growth Blog. Customer Value Optimization NPS

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2020 Database Strategies and Contact Acquisition Survey Report

As buyer expectations continue to heighten, marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey. This report aims to highlight the current state of B2B database and contact acquisition strategies, and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond.

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Survey Questions for Market Research – with Examples

Kissmetrics

You can gain practically everything you need to make your customers happy by using survey questions for market research. While there are several ways to gather customer information, customer surveys work and are one of the most effective methods to use when collecting this kind of data.

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Make it Big Podcast: Surveying Consumer Trends with PayPal

BigCommerce

Welcome to The Make it Big Podcast, a bi-weekly audio series about all things ecommerce by BigCommerce. One year after… Make It Big Podcast Make It Big MIB PayPal

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Editors Share Their Top Takeaways From RTP Personalization Survey

RTP blog

Last week, Retail TouchPoints unveiled its inaugural Personalization Benchmark Survey , revealing how retailers have reaped the benefits of personalization strategies as well as identifying where there is still room for improvement. The RTP team dives into the findings of the Personalization Benchmark Survey and shares their biggest takeaways, and a few surprises, from the results. Personalization Personalization Benchmark Survey RTP editor Q&A

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Survey Scales: How to Choose the Right One?

Omniconvert

The post Survey Scales: How to Choose the Right One? Customer research customer satisfaction online surveys survey scales user researchImprove Customer Experience by asking for feedback at each key point in the user journey. Be user & customer centric.

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Small business rent delinquency trends improving: survey

Retail Dive

Small retailers appear to be recovering from the depths of the COVID-19 pandemic downturn, but nearly a third still can’t pay rent

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Nail your NPS surveys with these 21 NPS Questions & Survey Examples

Omniconvert

Maximize your NPS survey results with this collection of NPS questions examples and tips and tricks coming from CVO Strategists. The post Nail your NPS surveys with these 21 NPS Questions & Survey Examples appeared first on Omniconvert Ecommerce Growth Blog.

Blog 78
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Survey: Consumers Want Easy Access to Apparel Sustainability Info

Retail TouchPoints

A recent survey reveals what will be required to steer more shoppers toward sustainable products produced in socially conscious ways.

Apparel 106
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Survey: Inflation is slowing consumer spending on footwear

Retail Dive

Consumers choose online shopping for more product options and will switch brands or retailers to save money

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Survey: 87% of Consumers Doubt Influencers Use Products They Promote

Retail TouchPoints

Desire Company CEO Eric Sheinkop discussed the survey results with Retail TouchPoints : Retail TouchPoints (RTP): What’s the significance of the fact that so many consumers doubt influencers even use the products they’re recommending?

Consumer 102
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How to Create Customer Satisfaction Surveys That Aren’t Annoying

Omniconvert

Table of Contents Customer Satisfaction Surveys: Why run them? Create Your Own Survey in an Effortless Manner What Are Some Survey Examples from Our Customers? Bouncing Visitors Engaged Visitors Shoppers Clients/ Buying Visitors Some might say customer satisfaction surveys are nothing but a crime against surfing the web freestyle. The post How to Create Customer Satisfaction Surveys That Aren’t Annoying appeared first on eCommerce Growth Marketing Blog.

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Consumers adapt to "omnichannel" payments, survey finds

Retail Dive

Although a majority of customers surveyed had shopped online over the prior year, a "slight majority" across all regions also still prefers in-person shopping, the survey showed

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Consumers to shop more in stores this holiday: survey

Retail Dive

After staying close to home during the height of the pandemic, nearly two-thirds of consumers plan for in-store shopping this season

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Uberall survey reveals consumer preference for ‘phygital’ retail

Retail Technology Review

Uberall, the provider of ‘Near Me’ customer experience marketing solutions, has announced the findings of its survey of over 1,000 UK consumers and their current shopping behaviour. Critical Issues Internet Retailing

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Industry Pulse Survey: The role of email in identity post third-party cookies

Liveintent

In March of 2021, LiveIntent surveyed more than 200 senior marketing and publishing executives from small to mid-sized companies, with newsletters ranging from 10,000 to over 1 million subscribers. Identity Resolution Identity Solutions Survey Third party cookies

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Bad CX Surveys? Not With This Checklist!

Forrester's Customer Insights

CX surveys are the butt of jokes in dinner party conversations and comedy sketches. On social media, people gleefully tweet examples of surveys gone wrong. Just type the three words CX, survey, and fail into a Twitter search… But this is no laughing matter if you are in a CX role. Bad CX surveys create […]. age of the customer

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Dunnhumby Survey: H-E-B Regains Title of America’s Top Grocer as Club Stores Move Up the Ranks

Retail TouchPoints

The financial data comes from Edge Ascential, and the customer perception data is sourced from dunnhumby’s annual survey of 10,000 American grocery shoppers conducted in November 2022. “In

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PayPoint to launch retailer satisfaction survey

TalkingRetail

PayPoint will launch the annual survey of its retail partners tomorrow (30 March). The survey will provide the opportunity for PayPoint’s retailer partners to feedback on what could be improved, what works well, and how they find overall performance.

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Online Survey Platforms Improve Advertising Testing Through Better ‘Listening’

Retail TouchPoints

Online surveys have long reigned near the top of the ad testing toolkit by providing the fastest, most efficient way to gather valuable consumer feedback throughout the creative process. Besides adding depth to traditional survey data, these techniques also improve data quality.

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Survey: Nearly three-fourths of footwear spend occurs online

Retail Dive

More than two-thirds of online footwear customers seek user-generated photos and videos when they shop, according to PowerReviews research

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TransUnion Survey: BNPL, Curbside Pickup Top Back-to-School Trends

Retail TouchPoints

Inflation is affecting the back-to-school season in ways both expected and unusual. Parents are buying cheaper versions of their usual items ( 35% ), buying less of some items ( 32% ) and forgoing some items altogether ( 19% ), according to data from TransUnion.

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New survey reveals online fraud disconnect between retailers and shoppers

Retail Technology Review

New European and US data released by Riskified, an eCommerce enablement and fraud-prevention solutions provider, has revealed a stark disconnect between retailers and shoppers on the matter of online shopping fraud. Surveillance and Security Internet Retailing Critical Issues

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Survey reveals importance of shopping locally

TalkingRetail

Shopping from a local business this Christmas could double the amount of money that stays in the local community, new research reveals. The study, commissioned by Visa, found that for every £10 spent with a local business, more than a third (£3.80) stays within the area.

Consumer 101
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What Do Your Buyers Love? Ask Them in a Customer Survey

Zaius

This is exactly why you should survey your customers directly. With surveys, you can find out first-hand what buyers really and truly want from your B2C brand. Customer surveys can help you keep up with the changing needs and wants of your buyers, and adapt your marketing strategy accordingly. Here’s how you should get customer feedback, along with examples of companies that are already successfully surveying their customers and becoming truly customer-centric brands.

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Inflation drives shopping changes for 85% of consumers: survey

Retail Dive

Low- and middle-income consumers could bear the brunt of inflation, creating trouble for retailers this holiday season, Morning Consult suggests

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Go green and make money, says survey

Talking Retail

This story continues at Go green and make money, says survey.

Retail 100
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How to Create Customer Satisfaction Surveys That Aren’t Annoying

Omniconvert

Table of Contents Customer Satisfaction Surveys: Why run them? Create Your Own Survey in an Effortless Manner How to create your own survey using our tool What Are Some Survey Examples from Our Agency? Bouncing Visitors Engaged Visitors Shoppers Clients/ Buying Visitors Some might say online customer satisfaction surveys are nothing but a crime against […].

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Babylist Holiday Survey: Shoppers Seeking Both Value and Values in the Gifts They Buy

Retail TouchPoints

The 2022 Future of Family report is broken into two parts: the first stemmed from a survey of 4,300 parents from July to August 2022 and analyzed parents’ support systems and purchase behaviors. The second was a survey of 2,600 parents as well as their extended family and friends.

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New Harris Survey: Teachers’ Plight and How Brands Can Help

SheerID

The 2021 Teacher Survey provides valuable insights on how to market to the teacher community under the current challenges brought on by the pandemic.

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Benchmark Your DX Strategy With Forrester’s Executive Survey Results

Forrester Digital Transformation

Use the topline results from Forrester's 2021 Global Emerging Technology Survey to see how your enterprise compares. Age of the Customer B2C Marketing digital business Digital Transformation

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Brits drinking more in lockdown, survey finds

TalkingRetail

The survey, conducted by Opinium for Direct Line Life Insurance, found 27% of adults have been downing more alcohol since March 23 – totalling more than 14 million people. This story continues at Brits drinking more in lockdown, survey finds.

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PayPoint to launch annual retailer survey

TalkingRetail

PayPoint is to launch a survey of its network of 27,000 convenience retailers on 1 September.

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Abuse of retail staff worse during the pandemic, survey finds

TalkingRetail

The majority (76%) shopworkers believe abuse towards them has been worse during the Covid-19 pandemic, a new survey reveals.

Retail 92
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How to Create Customer Satisfaction Surveys That Aren’t Annoying

Omniconvert

Table of Contents Customer Satisfaction Surveys: Why run them? Create Your Own Survey in an Effortless Manner What Are Some Survey Examples from Our Customers? Bouncing Visitors Engaged Visitors Shoppers Clients/ Buying Visitors Some might say customer satisfaction surveys are nothing but a crime against surfing the web freestyle. The post How to Create Customer Satisfaction Surveys That Aren’t Annoying appeared first on eCommerce Growth Marketing Blog.

Blog 60
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Do retailers know their shoppers? A head to head survey shows a disconnect

Retail Dive

Scalefast and Retail Dive surveyed 203 retailers and 284 shoppers to better understand the DTC customer's perspective and the retailer's view of that perspective

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Forrester’s Q1 2022 Sales Operations Pulse Survey Results

Forrester Digital Transformation

The average computer monitor, with 1080p resolution, has a grand total of 2,073,600 pixels. Sure, you can still see the image if you’re missing a few thousand pixels, but the clarity isn’t as sharp. Each pixel matters.

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Shopworkers struggling with mental health in lockdown, survey reveals

Fundraising Coach

A poll by job board CV-Library, which surveyed 2,000 UK retail workers, found that the most common concerns workers in the industry have had during lockdown are about: losing their job (44%), not being able to.

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Forrester’s 2021 Financial Services Architecture Survey Needs Your Input

Forrester Digital Transformation

Banks and other financial services firms always ask: “What are the others doing?”

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Consumer Surveys Confirm: COVID-19 Shaking Traditional Retailer And Brand Loyalties

Retail TouchPoints

Consumer Sentiment survey of 1,923 adults, conducted from July 7-12, 2020, uncovered profound changes in behavior that are forecasted to stretch even after quarantining restrictions have loosened. The survey of 809 U.S.