Bad CX Surveys? Not With This Checklist!

Forrester eCommerce

CX surveys are the butt of jokes in dinner party conversations and comedy sketches. On social media, people gleefully tweet examples of surveys gone wrong. Just type the three words CX, survey, and fail into a Twitter search… But this is no laughing matter if you are in a CX role.

Join our 2019 Search Marketing Survey

Forrester eCommerce

I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering for the second year in a row to field a Search Marketing Survey. This survey will look into the […

Top Omnichannel Survey Takeaways: RTP Editors Weigh In

Retail TouchPoints

The seventh annual Retail TouchPoints Omnichannel Survey shows where retailers are succeeding in connecting with the consumer, as well as where they need to improve. Did anything from the survey catch your eye?

Join our 2019 Search Marketing Survey

Forrester eCommerce

I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering for the second year in a row to field a Search Marketing Survey. This survey will look into the […

Editors Share Their Top Takeaways From RTP Personalization Survey

Retail TouchPoints

Last week, Retail TouchPoints unveiled its inaugural Personalization Benchmark Survey , revealing how retailers have reaped the benefits of personalization strategies as well as identifying where there is still room for improvement.

Forrester’s Global Financial Services Architecture Online Survey

Forrester eCommerce

We’re currently fielding a survey for vendors, end users, and experts that will provide the key input […]. We’ve kicked off some new research, and we need your help.

New Research Survey: Video Technologies For CX And EX

Forrester eCommerce

We’re currently fielding a survey for vendors, end users, and experts who use video technologies. You can take the 10-minute survey here. We’ve kicked off some new research, and we need your help.

Uncovering 2020 Digital Experience Priorities: It’s That (survey) Time of Year!

Forrester eCommerce

This week we launched our annual panel survey on Digital Experience (DX) priorities, challenges and strategies. If you’re a leader, decision-maker, or influencer of your enterprise DX strategy, we’d love to have your input: [link] take the survey?

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We Passed “Peak Survey Effectiveness” In CX Measurement — What Now?

Forrester eCommerce

This is part 1 of my blog series on the future of CX measurement (read part 2, part 3, and part 4). CX pros can learn a lot from the inverted U theory. It describes that more is better. until it isn’t. This theory is also called the Yerkes-Dodson law, and Malcolm Gladwell […

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Forrester Online Survey: Organize To Deliver And Manage Application Transformation

Forrester eCommerce

Every company faces a central dilemma: how to resolve the standardization and differentiation of its business apps to win, serve, and retain customers. That’s why we are still getting a lot of questions about this report.

What Do Your Buyers Love? Ask Them in a Customer Survey

Zaius

This is exactly why you should survey your customers directly. With surveys, you can find out first-hand what buyers really and truly want from your B2C brand. Why should my business run customer surveys? How can I create a survey that works?

How to Create Customer Satisfaction Surveys That Aren’t Annoying

Omniconvert

Table of Contents Customer Satisfaction Surveys: Why run them? Create Your Own Survey in an Effortless Manner What Are Some Survey Examples from Our Customers?

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Join Our 2018 Digital Experience and Organization Survey

Forrester eCommerce

TLDR: Participate in the 2018 Forrester Digital Experience and Organization Survey. Click here to start the questionnaire now, the survey is closing soon! Forrester has fielded a Digital Experience and Organization survey for the past four years. We’ve uncovered key trends such as when software investment priorities swung wildly away from best-of-breed to ease-of-integration. And last year, we […]. digital business

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How to Create Customer Satisfaction Surveys That Aren’t Annoying

Omniconvert

Table of Contents Customer Satisfaction Surveys: Why run them? Create Your Own Survey in an Effortless Manner How to create your own survey using our tool What Are Some Survey Examples from Our Agency?

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Wanted: Professionals Involved In Their Firm’s AI Strategy. Take Forrester’s Latest Survey!

Forrester eCommerce

Forrester Launches New Survey On AI Adoption There’s no doubt that artificial intelligence (AI) is top of mind for executives. AI adoption started in earnest in 2016, and Forrester anticipates AI investments to continue to increase. Leaders are quickly waking up to AI’s disruptive characteristics and the need to embrace this emerging technology to remain […].

If the Survey Request Sucks No One Will Participate

Rishi Rawat

After a recent visit with a local ophthalmologist, I received this Voice of the Customer survey request: I doubt this survey request was successful for a number of reasons. Lastly, the email’s body provides an incentive for the reader to complete the survey—complete the survey and L.O.

Do You Work For A Financial Services Provider? Then Take This Survey!

Forrester eCommerce

Click here (or below) to take the survey and help us give you great research – plus you get a free research report for taking […]. Forrester is conducting research on how financial services companies are using Video to win, serve, engage, and retain customers.

How to Create Customer Satisfaction Surveys That Aren’t Annoying

Omniconvert

Table of Contents Customer Satisfaction Surveys: Why run them? Create Your Own Survey in an Effortless Manner What Are Some Survey Examples from Our Customers?

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Forrester’s 2018 ECM Panel Survey Is Open — Call For Participation

Forrester eCommerce

Forrester’s survey for enterprise content management (ECM) decision makers is open. 2018 Global Enterprise Content Management Online Survey Provide your perspectives on the key vendors, challenges, and opportunities you see in the ECM technology market. This survey is intended for ECM or content services decision makers and […]. and we’re looking for your participation!

How to Use Surveys to Build Successful Marketing Campaigns

FastSpring

Surveys aren’t just for love-struck teenagers and bored webinar attendees anymore. But did you know that you can – and should – be using surveys to build marketing campaigns? Everything hinges on your survey questions. Limit your survey to a reasonable amount of questions.

Best Practices for Effective Employee Engagement Surveys: Advice from Your Peers

Forrester eCommerce

Employee engagement surveys help employee experience (EX) and customer experience (CX) pros keep a pulse on how employees feel about the company and leadership, their jobs and career paths, tools and training, and their roles in delivering a great customer experience.

How Polish B2B companies buy and sell online – Survey and report

Retail Technology Review

How many Polish companies sell and buy products online? What are their sales channels? How do they search for clients and business partners? Internet Retailing Critical Issues Retail Supply Chain

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Ecommerce & Entrepreneurial Insights: Audience Survey Results for 2018

A Better Lemonade Stand

The post Ecommerce & Entrepreneurial Insights: Audience Survey Results for 2018 appeared first on A Better Lemonade Stand. You may feel alone on your entrepreneurial journey but this post sheds light on the struggles other entrepreneurs face as they grow their online businesses. Personal Development Resources & Tools

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Modern (B2B) Love: Deepen Customer Relationships With Post-Sale Engagement Marketing

Forrester eCommerce

Ah yes, anyone suffering from a chocolate hangover? Or an excess of corny romanticism? Let’s face it, we all love “love” — but with Valentine’s Day a week behind us, the last thing you probably want right now is more advice on relationships.

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Most millennials still prefer stores to online shopping but want re-evaluation of staff roles - retail survey

Retail Technology Review

A retail trends survey commissioned by a London-based international brand experience consultancy has revealed that almost three-quarters of millennials still prefer stores to online shopping. Critical Issues Internet Retailing

2019 Apparel Survey: How Shoppers Browse and Buy Clothing Online

CPC Strategy

The post 2019 Apparel Survey: How Shoppers Browse and Buy Clothing Online appeared first on Retail Performance Marketing Blog - CPC Strategy. In our latest study, we asked 2,000 U.S. shoppers how and why they buy clothing online so that you can incorporate these findings. Read More. Ecommerce

Digital platform supported by IBM, Geovation and Ordnance Survey to help return shoppers to the high street

Retail Technology Review

Following a successful pilot in the north west of England, where 1.4 million pages of local high street offers and events were viewed, a national version OFFiGO has now gone live. The digital platform seeks to increase spend and footfall in the retail and hospitality sector by bringing the ‘high street’ online and enabling customers to find local deals. Internet Retailing

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2018 Global Commerce Survey Infographic

TradeGecko

Ever wish you could look under the hood and see how other successful commerce SMBs are finding growth? eCommerce Business Growth Wholesale

Other 52

Survey Results: The State of Exclusive Promotions and Programs

SheerID

The post Survey Results: The State of Exclusive Promotions and Programs appeared first on SheerID. Blog Posts Marketing SheerID customer loyalty Jake Weatherly surveyIt’s no secret that customer loyalty isn’t what it used.

The Power of Surveys: How to Ask Questions to Bolster Conversion Research

Kissmetrics

Surveys are becoming increasingly powerful tools in the hands of professional digital and content marketers. Utilizing the power of surveys, you can collect crucial data to research your targeted audience, identify usability issues and much more. Surveys can be very dangerous.

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Organizational Strategies of Highly Successful eCommerce Heads: Take the Profitero Survey

Profitero

Now in its second year, Profitero’s industry-wide survey seeks to identify how successful eCommerce heads are organizing and budgeting for the online channel – helping you to focus on the strategies to succeed over the next 12 months. Take the 10-minute survey below and you will receive an executive summary of the findings once the survey results are compiled. Profitero Survey eCommerceEstablishing an eCommerce strategy is one thing; performing against it is another.

Ecommerce & Entrepreneurial Insights: Audience Survey Results for 2017

A Better Lemonade Stand

The post Ecommerce & Entrepreneurial Insights: Audience Survey Results for 2017 appeared first on A Better Lemonade Stand. Entrepreneurship can be a lonely journey. Measure your progress, benchmark your success and track your entrepreneurial journey against this real insight. Interviews & Inspiration Personal Development

Integrated Planning & Inventory Management Survey – Boston Retail Partners

Retalon

Boston Retail Partners (BRP) conducted the 2018 Integrated Planning & Inventory Management Survey sponsored by Retalon to explore the current state of retail planning and identify and understand retailers’ priorities as they strive to meet the needs and demands of today’s consumers.

Digital Desertion: 60% of consumers less loyal to brands after poor website and app performance, survey reveals

Retail Technology Review

Internet users are growing more demanding and less forgiving, according to the results of a consumer survey from Apica, the performance monitoring and testing experts

New E-commerce fulfilment survey finds evidence of retailer growing pains

Retail Technology Review

Business is booming for e-commerce retailers according to a new global market study announced by Peoplevox, a leading expert e-commerce Warehouse Management System (WMS) provider

New Survey Data Reveals the Unique Assets to Leverage for eCommerce Success

Kibo

The post New Survey Data Reveals the Unique Assets to Leverage for eCommerce Success appeared first on The Omni Channel. Proliferating touchpoints and the meteoric rise of online-only merchants have forced the retail […].

What Drives Store Ops Success? RTP Editors Weigh In

Retail TouchPoints

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges.

Survey shows that retailers want more effective sourcing

Bamboo Rose

The post Survey shows that retailers want more effective sourcing appeared first on Bamboo Rose. Digital Sourcing & Global Sourcing Retail News digital sourcing PLM product lifecycle management retail supply chain supply chain survey

Use Text Analytics Technologies To Handle Mountains Of Unstructured Data

Forrester eCommerce

Enterprises are sitting on mountains of unstructured data – 61% have more than 100 Tb and 12% have more than 5 Pb! Luckily there are mature technologies out there that can help. First, enterprise information architects should consider general purpose text analytics platforms. These are capable of handling most if not all text analytics use […].

Omnichannel Convenience Vs. Unique Experience: How Can Retailers Find The Right Balance?

Retail TouchPoints

A recent consumer survey from JDA revealed that consumers don’t expect special or unique experiences when shopping in stores. Editor Q&A BOPIS convenience fulfillment omnichannel JDA survey