Wiser

SEPTEMBER 27, 2023

Customer satisfaction surveys are an invaluable tool for businesses seeking to improve their performance and stay ahead of the curve in an increasingly competitive market landscape. These surveys provide direct insights from the very people who matter most—customers. Surveys are not just questionnaires.

Retail 84

Retail Customer Customer Retention Improvements 84

Forrester eCommerce

APRIL 15, 2020

Getting decent survey response rates is hard and getting harder for CX professionals. That means you need to start mining other data that can give you a sense of the quality of the experiences your customers are having.

Customer 305

Customer Other Customer Experience Omnichannel 305

Forrester eCommerce

DECEMBER 29, 2020

Forrester’s 2021 Global Enterprise Content Management Survey is open … and we’re looking for your participation! This survey is intended for enterprise content management (ECM) or content services decision-makers and influencers in end user organizations.

Management 318

Management Information Customer 318

Retail Technology Review

OCTOBER 19, 4500

According to a new survey* of 1,000 UK consumers carried out on behalf of JRNI, over half (56%) of consumers plan to do their Christmas holiday shopping early in 2021 due to fears of empty shelves and further lockdown measures.

Consumer 132

Consumer Internet Retail Supplies Retail 132

Forrester eCommerce

APRIL 7, 2020

Forrester’s global PandemicEX survey results are in. We surveyed over 1,800 working adults across Europe and Asia Pacific, including 274 in Australia, to find out how they feel their firms are responding to the coronavirus. Below are some of the most important findings from the survey.

323

323

Forrester eCommerce

MARCH 23, 2020

Most engagement surveys in the industry focus on a broad set of factors set against the employee life cycle, from on-boarding to off-boarding. Our survey does. They don’t provide enough insight into employees’ daily journeys — especially how various technology-related factors affect knowledge workers’ engagement.

Other 285

Other Technology Customer Experience Information 285

Kissmetrics

APRIL 22, 2021

They both demonstrate the value of feedback surveys. By surveying your workforce or customer base, you can identify the things that are making them unhappy and take action to set them right. Why Should You Use an Online Survey Creator? 5 Reasons to Send Customer Surveys. 5 Reasons to Send Customer Surveys.

Customer 243

Customer Customer Experience Improvements Channel 243

Forrester eCommerce

FEBRUARY 4, 2019

I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering for the second year in a row to field a Search Marketing Survey. From last year’s survey, we highlighted five key trends from the survey that we saw in the search marketing industry.

Search Marketing 300

Search Marketing Marketing 300

Forrester eCommerce

JULY 14, 2020

Do you wonder how to increase survey response rates? I recently had a great conversation with Luis Angel-Lalanne, vice president of customer listening at American Express. Luis and his team made incredible progress, resulting in 2.5–3x 3x higher response rates! In some functions in certain countries, response rates even increased by 8x.

Customer 373

Customer 373

Forrester eCommerce

MARCH 25, 2020

Instead of CX surveys as usual, you need to show that you aren’t tone deaf to the unprecedented situation your customers face due to COVID-19. Read how to adjust your survey methods.

Customer 334

Customer Customer Experience Management 334

Forrester eCommerce

OCTOBER 12, 2022

Use the topline results from Forrester's 2021 Global Emerging Technology Survey to see how your enterprise compares.

Technology 195

Technology B2C Customer Marketing 195

Omniconvert

JANUARY 6, 2023

Discover the many shapes and forms an NPS survey can take and the wonders it can work. The post NPS Survey Template – get better answers, faster. appeared first on Omniconvert Ecommerce Growth Blog.

eCommerce 148

eCommerce Blog Customer 148

Forrester eCommerce

NOVEMBER 8, 2022

The last joint survey we did was right in the middle of […]. Each year, Forrester Research and the Disaster Recovery Journal (DRJ) team up to launch a study examining the state of business resiliency. We alternate between two resilience domains each year: IT disaster recovery and business continuity.

Management 195

Management 195

Forrester eCommerce

JUNE 22, 2021

In Q1 2021, we surveyed 140 brand manufacturer decision makers who are familiar with their company’s approach to digital sales. Brand manufacturers can use the results of Forrester’s Digital State of Brand Manufacturers Study to benchmark their performance and internally make the case for investments in digital sales strategies.

Retail 264

Retail Customer 264

Forrester eCommerce

JUNE 23, 2020

At Forrester’s CX North America event, I delivered a session about going beyond surveys to measure customer experience (CX).

Customer Experience 285

Customer Experience Events Customer 285

Forrester eCommerce

NOVEMBER 3, 2021

Assess your company’s DX strategy with Forrester’s Emerging Technology Survey. And see what we learned from execs in our last iteration of this research.

Technology 195

Technology Customer 195

Forrester eCommerce

MARCH 25, 2020

The #pandemicEX survey results indicate that 41% of US workers are now afraid to go to work, compared with 29% two weeks ago. Read more.

Customer 309

Customer 309

Forrester eCommerce

JANUARY 16, 2019

We’re currently fielding a survey for vendors, end users, and experts that will provide the key input […]. An important part of Forrester’s research process is gathering input from financial services companies, so we can advise our clients on the latest trends in the market.

Financial Services 275

Financial Services Marketing Banking 275

Forrester eCommerce

MARCH 21, 2022

According to Forrester’s Marketing Survey 2022, talent will be among Asia Pacific (APAC) marketing decision-makers’ top challenges over the next 12 months: 26% considered limited marketing headcount as a top challenge 22% considered difficulty in recruiting marketing talent as a top challenge 17% considered employees not having the right skills (..)

Marketing 195

Marketing B2C 195

Forrester eCommerce

MARCH 7, 2019

This week we launched our annual panel survey on Digital Experience (DX) priorities, challenges and strategies. If you’re a leader, decision-maker, or influencer of your enterprise DX strategy, we’d love to have your input: [link] take the survey?

272

272

Forrester eCommerce

NOVEMBER 6, 2018

We’re currently fielding a survey for vendors, end users, and experts who use video technologies. You can take the 10-minute survey here. Our Forrester Tech Tide™ aims to help companies make investments in video technologies for customer and employee experiences. If you complete the […].

Technology 267

Technology Customer 267

Omniconvert

JULY 6, 2022

Maximize your NPS survey results with this collection of NPS questions examples and tips and tricks coming from CVO Strategists. The post Nail your NPS surveys with these 21 NPS Questions & Survey Examples appeared first on Omniconvert Ecommerce Growth Blog.

eCommerce 78

eCommerce Blog Customer Experience Customer 78

Forrester eCommerce

MARCH 17, 2022

The average computer monitor, with 1080p resolution, has a grand total of 2,073,600 pixels. Sure, you can still see the image if you’re missing a few thousand pixels, but the clarity isn’t as sharp. Each pixel matters. Similarly, each data point matters in order to give you the complete picture of a market or a […].

Operations 360

Operations Marketing 360

Optimizely

SEPTEMBER 11, 2018

This is exactly why you should survey your customers directly. With surveys, you can find out first-hand what buyers really and truly want from your B2C brand. Customer surveys can help you keep up with the changing needs and wants of your buyers, and adapt your marketing strategy accordingly. …and much more.

Customer 250

Customer B2C Social Media Customer Experience 250

Forrester eCommerce

JUNE 3, 2019

I’m very excited to be teaming up with Margo Visitacion on the biennial Forrester State of Agile At Scale Survey. This year, we’ve added a few more questions in areas that we see organizations struggle.

Operations 318

Operations Customer 318

Forrester eCommerce

MARCH 21, 2018

TLDR: Participate in the 2018 Forrester Digital Experience and Organization Survey. Click here to start the questionnaire now, the survey is closing soon! Forrester has fielded a Digital Experience and Organization survey for the past four years.

228

228

Forrester eCommerce

FEBRUARY 4, 2019

I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering for the second year in a row to field a Search Marketing Survey. From last year’s survey, we highlighted five key trends from the survey that we saw in the search marketing industry.

Search Marketing 158

Search Marketing Marketing 158

Forrester eCommerce

MARCH 11, 2020

We surveyed a random sample of 470 US adults who work part- or full-time.* The novel coronavirus and the COVID-19 disease that it causes are spreading around the globe, affecting life in more than 100 countries. Our #pandemicEX research project aimed to understand how employees are experiencing the spread of the virus.

Customer 195

Customer 195

Forrester eCommerce

SEPTEMBER 27, 2023

According to Forrester’s Asia Pacific Consumer Survey, 2023, a staggering 87% of online Indian adults expressed their desire to do all their banking on a smartphone. This statistic marks the highest percentage among the countries surveyed in the Asia Pacific region. India is emerging as a powerhouse in mobile banking adoption.

Banking 312

Banking Mobile Consumer Financial Services 312

GetElastic

NOVEMBER 9, 2021

Based on evidence from 2021’s State of Digital Commerce Report, and 2020’s B2B Digital Commerce research, the survey examines digital commerce through the lens of multiple verticals and business models. According to survey results, manufacturing leads the charge in B2B focused digital commerce initiatives. The results are in.

B2C 146

B2C B2B Customer Retention Omnichannel 146

Forrester eCommerce

SEPTEMBER 12, 2019

ARMA International and Forrester have partnered once again on a joint survey to track the records and information management (RIM) trends facing enterprises. The insights from this survey will help inform a stream of research […].

Information 228

Information Management Customer 228

Forrester eCommerce

DECEMBER 23, 2019

2020 Global Enterprise Content Management Online Survey is open… and we’re looking for your participation! This survey is intended for?ECM?or?content Forrester’s?2020 content services decision makers and influencers?in in end user organizations.

Document 170

Document Management Customer 170

RTP blog

JANUARY 9, 2019

The seventh annual Retail TouchPoints Omnichannel Survey shows where retailers are succeeding in connecting with the consumer, as well as where they need to improve. Did anything from the survey catch your eye? The survey showed a 32 percentage point rise in 2018, reaching 84% of total respondents.

Omnichannel 150

Omnichannel Multi-channel Retail eCommerce 150

Retail TouchPoints

SEPTEMBER 1, 2022

Desire Company CEO Eric Sheinkop discussed the survey results with Retail TouchPoints : Retail TouchPoints (RTP): What’s the significance of the fact that so many consumers doubt influencers even use the products they’re recommending? Reach can be bought, but experience cannot , and the survey showed this.

Consumer 123

Consumer Retail Recommendation Marketing 123

Forrester eCommerce

SEPTEMBER 28, 2021

Banks and other financial services firms always ask: “What are the others doing?” They leverage the answer to this question to assess their overall strategic position, compare their key challenges with those of others, and plan for the transformation of their application landscape to a more powerful customer-centric approach.

Financial Services 349

Financial Services Banking Customer Other 349

Forrester eCommerce

OCTOBER 2, 2018

Employee engagement surveys help employee experience (EX) and customer experience (CX) pros keep a pulse on how employees feel about the company and leadership, their jobs and career paths, tools and training, and their roles in delivering a great customer experience.

Customer Experience 247

Customer Experience Customer 247