Groove

OCTOBER 27, 2020

Website Design Best Practices: 5 Ways To Improve UX. Compress images to improve page load time. We recommend keeping the most important content above the fold. Compress Images To Improve Page Load Time. Improving page load times is a significant factor when optimizing for SEO and creating a positive user experience.

Improvements 363

Improvements Mobile Web Design Shopping Carts 363

Retail TouchPoints

JANUARY 15, 2024

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience. But many of these tasks may just represent the low-hanging AI fruit.

Retail 308

Retail Customer Experience Technology Operations 308

Kissmetrics

SEPTEMBER 21, 2020

The survey revealed that profiles with more images receive increased clicks, queries, and inquiries for directions. Businesses with an increased amount of user-generated content (UGC) stand to benefit from increased consumer confidence in their brand, enhanced trust from Google and potentially improved local search rankings.

Improvements 363

Improvements Payment Services SEO Information 363

RTP blog

AUGUST 8, 2018

Last week, Retail TouchPoints unveiled its inaugural Personalization Benchmark Survey , revealing how retailers have reaped the benefits of personalization strategies as well as identifying where there is still room for improvement. With 66% of retailers crediting personalization strategies with increasing their sales, and 46%.

eCommerce 150

eCommerce Social Media Consumer Improvements 150

Kissmetrics

DECEMBER 12, 2017

I’ll also share actionable tactics on how to improve them and, as a result, your bottom line. When Alex Turnbull wanted to improve engagement on the Groove blog, he ran an A/B test to see what effect storytelling would have on readership: Image Source. Use this question within your website, SaaS platform or in an email survey.

Improvements 491

Improvements Marketing Social Media Blog 491

Retail TouchPoints

AUGUST 23, 2023

The survey found that more than half ( 53% ) of millennials worry about purchasing their first home, and their most significant hesitation had to do with renovations and home improvements. Home Depot developed the New Homeowners Hub to equip current and future first-time owners with valuable resources to support these needs.

Workshop 239

Workshop Consumer Improvements Recommendation 239

Retail TouchPoints

APRIL 16, 2024

This goes beyond recommendations and captures actual customer behavior, such as repeat purchases and referrals, providing a more nuanced understanding of customer satisfaction. The Shortcomings of NPS Survey collection methods can significantly impact the validity of NPS data. But NPS often falls short in this regard.

eCommerce 147

eCommerce Improvements Consumer Customer 147

Retail TouchPoints

SEPTEMBER 19, 2023

For example, many websites could quickly improve their CX by adjusting their site search functionality. A recent ecommerce search report by a leading customer experience platform provider tested sites and surveyed both customers and ecommerce professionals. Alignment between search expectations and performance is important.

Customer Experience 259

Customer Experience Customer eCommerce Customer Loyalty 259

Dynamic Action

DECEMBER 7, 2023

However, in the face of this uncertainty, BoF–McKinsey’s Executive Survey shows that retail executives are working to balance managing ongoing uncertainty and seeking new opportunities. Discover how EDITED can improve your pricing and promotional strategies here.

Improvements 62

Improvements Retail Information Technology 62

Retail TouchPoints

OCTOBER 16, 2023

Interactive product recommendation quizzes not only engage customers but also create a sense of participation and entertainment, making customers more willing to provide valuable zero-party data in exchange for a tailored shopping journey. Amplify insights through targeted surveys.

Social Media 271

Social Media Consumer Information Marketing 271

Kissmetrics

FEBRUARY 1, 2022

Research shows adding social proof to your site will rapidly improve customer trust and eventually increase your conversion rate. Here’s how you can shorten your forms: Only collect essential fields first: Focus on the essentials when starting your relationship and ask for any other information via email, surveys, or follow-up calls.

Improvements 245

Improvements Live Chat SEO eCommerce 245

Retail TouchPoints

JULY 28, 2023

Accenture surveyed more than 10,000 consumers in 16 countries and found that although we’re living in a time of “lasting uncertainty,” the “ resilient consumer ” is uncovering new ways to protect and control what is most important to them. The survey uncovered three core themes and takeaways: 1.

Consumer 226

Consumer Leisure Multi-channel Retail 226

Retail TouchPoints

MARCH 11, 2021

The survey — a hybrid online and computer-aided telephonic interview (CATI) survey of 140+ U.S. With 80% of shoppers expecting to increase their use of BOPIS and curbside pickup over the next six months, it’s critical that retailers identify and address the inefficiencies in order to improve profitability.

Fulfillment 308

Fulfillment Order Fulfillment Shipping Costs Social Media 308

365 Retail

MARCH 12, 2024

Retail industry charity the Retail Trust has developed a generative AI powered dashboard to help retailers including FatFace and Next to improve staff mental health and prove the value of their wellbeing strategies. return on every £1 spent. return on every £1 spent.

Improvements 59

Improvements Retail Recommendation Technology 59

Retail TouchPoints

FEBRUARY 24, 2023

Nearly all (93%) consumers surveyed in PwC’s most recent Holiday Outlook shared that trust is a top influencer in their buying decisions. The resulting impact is exponential — when a company earns their trust, 90% of consumers say it also earns a recommendation to friends and family. Pre-pandemic, that number was 70%.

Consumer 241

Consumer Social Media Recommendation Apparel 241

Retail TouchPoints

MARCH 24, 2023

” New research from a Google Cloud-commissioned Harris Poll survey found that search abandonment —when a shopper searches for a product on a retailer’s website or app but doesn’t find what they are looking for — costs retailers more than $2 trillion annually globally, and more than $234 billion in the U.S.

Shopify 301

Shopify Merchant Services Recommendation eCommerce 301

Retail TouchPoints

JULY 5, 2022

A lot of the pain points that we’re seeing are in the inventory side, but against that backdrop we’re going to see a steely-eyed focus on improving profitability in stores and digital channels.”. “We recently saw a whole set of profit warnings — Target , Walmart , even Amazon. Why is Ecommerce Profitability So Elusive?

Shipping Costs 296

Shipping Costs eCommerce Retail Merchant Services 296

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. It leverages hyper-localized search combined with millions of product attributes to recommend products.

Merchant Services 276

Merchant Services Shipping Costs Retail Social Media 276

Retail TouchPoints

JANUARY 5, 2023

Retail Dive reported on a Morning Consult survey which revealed that 85% of U.S. Meanwhile, in a survey commissioned by Wildfire, we found that 90% of respondents are more interested than ever in getting discounts, using coupons and earning cashback rewards when shopping online, due to rising prices. Strategic Discounts.

Shipping Costs 289

Shipping Costs Merchant Services Channel Consumer 289

Kissmetrics

MARCH 5, 2021

Just like your favorite iOS apps , software-specific apps can greatly improve our day-to-day work experiences. What’s more, their diverse and ever-growing selection of Slack apps is only improving their service. For marketers, Slack apps may improve productivity, efficiency, collaboration, and project management. Survey Monkey.

Marketing 287

Marketing Multi-channel Social Media Channel 287

Retail TouchPoints

MAY 1, 2024

Research indicates a 40% improvement in mood with exposure to pleasant scents. Tailoring the shopping experience to individual preferences, like offering personalized product recommendations and customized promotions, is a psychological strategy that makes customers feel valued and understood, leading to a positive brand perception.

Technology 279

Technology Arts Payments Customer Loyalty 279

Retail TouchPoints

MARCH 15, 2023

Grove Collaborative has introduced Grove Wellness, a product hub featuring a personalization engine designed to sharpen recommendations around consumers’ evolving health and wellness needs. million , down 16% year-over-year, and a net loss margin of 27.3% , an improvement over the company’s 35.4% loss in 2021.

Beauty and Health 293

Beauty and Health Consumer Recommendation Improvements 293

Retail TouchPoints

JULY 14, 2021

But now, as many retailers and brands strive to understand and respond to ever-changing consumer needs, there is a prime opportunity to make improvements. RTP: Data sharing is a key recommendation that underlies this report. So it’s really in all parties’ best interests to improve this relationship through data sharing.

Shipping Costs 264

Shipping Costs Omnichannel Channel Recommendation 264

365 Retail

FEBRUARY 28, 2024

So, if you’re wanting to interact with a large deskless workforce like store workers, you should look at harnessing survey technology that can gather largescale feedback. For example, exit surveys can provide a treasure trove of insights so managers can better understand what’s causing store workers to leave.

Technology 106

Technology Management Improvements Events 106

365 Retail

MARCH 19, 2024

Out of the 500 surveyed B2B buyers, 83% said that they would abandon an e-commerce purchase if no payment terms were offered at checkout, meaning that B2B sellers failing to offer payment terms are missing out on capturing new business and revenue growth. Respondents identified three top areas for improvement in B2B e-commerce checkouts.

eCommerce 52

eCommerce Payments B2B Merchant Services 52

Sailthru

DECEMBER 10, 2018

A few weeks ago, we outlined some of our favorite product recommendation best practices , from bestsellers to new arrivals. But plenty of savvy retailers — including DSW, Dollar Shave Club and Neiman Marcus — recommended products in other ways that didn’t quite fit into any of those categories. Saks Fifth Avenue.

Recommendation 83

Recommendation Shipping Costs Gifts Web Design 83

Retail TouchPoints

JUNE 23, 2022

This is also the ideal time to review the online customer journey, because consumer expectations for ecommerce convenience and personalization are higher than ever, based on the findings of ClearSale’s 2021 State of Consumer Attitudes on Ecommerce, Fraud & CX survey.

Payment Services 279

Payment Services eCommerce Payments Retail 279

Retail TouchPoints

OCTOBER 24, 2023

New Macro Trends – and Challenges – on the Horizon The good news is that the supply chain snarls that plagued both industries in the last three years have finally subsided , leaving an opening for executives to focus on improving supply chain resilience for the long term.

Retail 276

Retail Supplies Operations Technology 276

Wiser

JANUARY 16, 2024

Flexible survey lengths, can be longer if necessary. Best areas to focus on are merchandising and display compliance, associate knowledge and recommendations, shelf execution, and shopper sentiments. Grocery Retailers Ideal audit surveys should consist of 25 to 30 questions and photos. Good channel for associate evaluation.

Retail 141

Retail Food and Beverages Customer Experience Recommendation 141

Retail TouchPoints

DECEMBER 14, 2023

A whopping 80% of shoppers believe there’s room for serious improvement in the post-purchase experience, while only 18% of those at the retail helm feel this way. Customers have come to expect more than just a transaction – they crave personalized interactions, transparent communication and a streamlined journey from click to delivery.

Customer Experience 249

Customer Experience Shopping Carts Presentation Social Media 249

Retail TouchPoints

MARCH 12, 2021

PowerReviews surveyed more than 10,000 consumers to uncover the psychology and motivations behind product reviewers across four generations: Boomers, Gen X, millennials and Gen Z. The online survey, which took place in October 2020, polled active shoppers across the United States who have opted in to offers and discounts from retailers.

Customer 159

Customer Consumer Improvements Other 159

Groove

OCTOBER 10, 2023

Bard's market research capabilities allow it to generate surveys, collect data, and analyze results. This can give businesses insights into the keywords their target audience uses when searching for their products or services, guiding them in optimizing their content around these keywords to improve their SEO and search engine ranking.

SEO 195

SEO Merchant Services eCommerce Improvements 195

Groove

OCTOBER 10, 2023

Bard's market research capabilities allow it to generate surveys, collect data, and analyze results. This can give businesses insights into the keywords their target audience uses when searching for their products or services, guiding them in optimizing their content around these keywords to improve their SEO and search engine ranking.

Merchant Services 195

Merchant Services eCommerce SEO Improvements 195

Kissmetrics

JANUARY 17, 2022

Companies have used personalized marketing for years to improve engagement rates , but factors like the growth of AI and data analytics are making it easier than ever for even smaller companies to get on board. Product Recommendations. That data can be used to improve other marketing strategies, inform rebranding, and much more.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retail TouchPoints

FEBRUARY 9, 2023

Personalized search and recommendations. Providing personalized search results and product recommendations is critical to ensure a frictionless shopping experience for a range of customers — from those searching for specific products to the ones exploring department pages to discover new products. Personalized website presentation.

eCommerce 252

eCommerce Shipping Costs Merchant Services Presentation 252

Retail TouchPoints

OCTOBER 30, 2020

Heading into the holiday season, 70% of Americans working for hourly wages are struggling to make ends meet due to ramifications of the global pandemic, according to a survey conducted online from Sept. Among the 2,042 adults aged 18 or older surveyed, 47% are taking extra steps this year, compared to last, to make ends meet: 22%.

Payment Services 253

Payment Services Webinar Improvements Retail 253

Retail TouchPoints

SEPTEMBER 1, 2023

Now, the company is using the $1 billion to invest in improving: Digital capabilities. The company reported that it will continue to upgrade its website and mobile app with, among other features, improved search functionality and product details, customer product reviews and more customized product and styling recommendations.

POS 226

POS Merchant Services Supplies Improvements 226