Optimizely

MAY 28, 2019

Leverage user-generated content such as product reviews, endorsements, social media buzz, and celebrity recommendations on your product detail pages. These forms of social proof help overcome common objections and assure buyers that they’re making a good purchase. If you have a strong return policy, show it off on your site.

Shipping Costs 264

Shipping Costs Shipping Recommendation Live Chat 264

RTP blog

APRIL 26, 2019

Live chat support is convenient for customers and easy to implement, and your email addresses should be easy to find, but some customers. Automate your returns policy. Similarly if you are giving out discount codes via social media, email or SMS, these should be valid both in-store and online.

Live Chat 150

Live Chat Payment Services Mobile Improvements 150

Ecommerce Platforms

FEBRUARY 7, 2023

If you're only looking to sell on social media or using buy button, then the Starter Plan is also available. You can add a contact form, email address, retail address, and phone number, as well as live chat widgets with Shopify add-ons. It can provide information on refund and return policies, shipping policies, and more.

Shopify 104

Shopify Shipping Costs Payment Services Live Chat 104

Omnisend

JANUARY 6, 2021

Clear pricing : As well as including any price discounts that might apply, clearly state your shipping policies (e.g., Add in some social proof : Social proof in the form of reviews, testimonials, social media posts, and unboxing videos can help to build trust with your customers. Embrace Personalization.

eCommerce Marketing 179

eCommerce Marketing eCommerce Marketing Live Chat 179

SellBrite

DECEMBER 20, 2017

Major marketplaces, like Amazon and eBay, come with restrictive seller policies. Social media channels. Here are a few actionable tips for creating your “About Us” page: Include basic information about your business on the page, such as your contact information, address, and social media accounts. Source ].

Merchant Services 154

Merchant Services Shipping Costs Social Media Payment Services 154

Ecommerce Platforms

OCTOBER 4, 2022

It offers B2B-related features, dropshipping with AliExpress, live streaming, and social media capabilities, allowing you to expand your business in more ways than one. Interestingly, 53% of businesses already stream live videos once a week. Shopline enables you to go live and sell on social media.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Kissmetrics

JANUARY 17, 2018

Promoting giveaways on your website and via social media puts your brand in front of new eyes and grows your email list. Instagram and Facebook contests —or contests you promote on any social network or channel—are one of the best ways for ecommerce brands to generate awareness, build community, drive traffic and boost sales.

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

SellBrite

MAY 10, 2019

Tip #3: Put Your Brand Identity Everywhere – Once your brand identity, values, and voice have been developed, include them everywhere—from social media banners and email campaigns to unboxing experiences and direct mail efforts. Examples include shipping policy, return policy, lifetime warranties, etc.

Social Media 135

Social Media Live Chat Shipping Costs Shopify 135

ESW

FEBRUARY 3, 2020

The 20 Media’s Pratik Dholakiya says live chat is a great way to improve response times, though he concedes it’s not always easy for brands to run these channels round the clock on their own. Social media are frequently channels that brands don’t use to their full potential, digital marketer Elaine Bennett writes.

eCommerce 113

eCommerce Customer Live Chat Social Media 113

Ecommerce Platforms

FEBRUARY 11, 2022

You can manage customer service chats from any device you want. You can centralize every aspect of your live chats by working from your Shopify dashboard or even your email inbox. Overall, Shopify Inbox serves as a free, simple, and flexible chat box app for connecting with customers when they need answers.

Shopify 118

Shopify Merchant Services Live Chat Channel 118

Omnisend

MARCH 29, 2021

Here are a few ideas that will create a genuine and likeable brand, necessary for nurturing customer loyalty: Establish an active social media presence on the platforms appropriate for your brand by engaging in real conversations. Social media is a great avenue for letting your brand’s personality shine.

Merchant Services 138

Merchant Services Social Media Live Chat Channel 138

Korona

NOVEMBER 10, 2022

Improve the efficiency of your return policy. The first thing you need to do to make your return policy a tool for increasing conversions is to write an easy-to-understand return policy. The first thing you need to do to make your return policy a tool for increasing conversions is to write an easy-to-understand return policy.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

AcquireConvert

APRIL 11, 2021

Easy delivery & returns policy. A clear and easy return policy , perhaps even free returns, is also a great move for eCommerce stores. UK clothing retailer JD Sports clearly displays its delivery and return policy in a clearly visible banner on the homepage, with links also visible in the website’s footer.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

eCommerce Training Academy

NOVEMBER 23, 2019

Create a preview (sneek peak) of items that will be on sale through email and social media. Use popular Black Friday hashtags on social media posts. Provide live chat for quick answers to customers especially on product pages. Highlight your returns policy on product pages so people feel reassured.

eCommerce 105

eCommerce Marketing X-cart Social Media 105

Ecommerce Platforms

FEBRUARY 23, 2022

Unlike many of its competitors, Shoplazza provides everything you need to create scalable DTC brands, and B2C ecommerce businesses accommodating corporate policies, training, and culture to fast-track your brand onto the global market. You’ll find cards for social media, marketing, cart, navigation, and more.

Payment Services 104

Payment Services Shipping Costs SEO PayPal 104

AcquireConvert

SEPTEMBER 5, 2022

For instance, this homepage from the Naturino Outlet Store features a collection for back to school: Transparent shipping policy. Make your shipping policies clear on the homepage and include a dedicated page to explain the more intricate stuff, like with this example from Urban Outfitters : Transparent returns policy.

Live Chat 36

Live Chat Shipping Costs Mobile Accessories 36

Ecommerce Platforms

OCTOBER 12, 2022

As for direct/human customer support, Shopify has you covered with: An email ticketing system An online chat module inside your Shopify dashboard Phone support in countries like the US, UK, Australia, New Zealand, India, Malaysia, Singapore, and Indonesia 24/7 online support Social media accounts like Facebook, Twitter, and Instagram.

Payment Services 211

Payment Services Shopify Merchant Services Payments 211

eCommerce Training Academy

APRIL 15, 2020

You see it come to life when you start designing a professional logo that shoppers will immediately recognize especially on social media. Protect shoppers and your eCommerce business with a privacy policy page and a terms of use page. Owning an online store is a proud moment for any entrepreneur. Setup Your Store.

Shipping Costs 96

Shipping Costs Shopping Carts Payment Services Live Chat 96

Ecommerce Platforms

JUNE 30, 2021

In a nutshell, Zoho Forms allow you to create simple drag-and-drop forms which you can embed on your website, add to email campaigns, or social media. There is no live chat or phone support. In this review, we'll be looking at Zoho Forms , their features, pros and cons, and what its users think of them.

Payment Services 211

Payment Services Mobile Live Chat PayPal 211

Ecommerce Platforms

JULY 14, 2022

Redbubble has a pretty simple pricing policy, starting with a standard base price for every product. For instance, you can get live chat from 8am to 9:30pm EST if you have the launcher. Range of social media engagement options for customers. Easy to promote brand and products on social media platforms.

Shipping Costs 211

Shipping Costs Payment Services Shipping Payments 211

GetElastic

NOVEMBER 10, 2021

There are any number of ways consumers today can connect with a brand and purchase products online – whether that’s on a website, in a mobile app, over email, on the phone, through social media, or in-store. Some rules-based chatbot tools allow you to transfer a user to a live agent if their questions can’t be resolved by the bot.

Payment Services 78

Payment Services eCommerce Payments Banking 78

SellBrite

MARCH 30, 2018

Canva – To drive more engagement on your social media channels, you can use Canva to create compelling images and graphics that relate to your products or business. You can also get access to social media followers who have shared articles about similar topics in the past. Business / Product Management Tools.

eCommerce 151

eCommerce Social Media Merchant Services Payment Services 151

ESW

MAY 20, 2019

That’s why AJ Agrawal , Founder of Verma Media, says designing an exceptional customer service policy is one of the most important things a growing eCommerce brand can do. If customers feel they cannot easily communicate with the brand or express their frustrations, they will turn to social media — and possibly to other brands.

eCommerce 112

eCommerce Customer Customer Loyalty Live Chat 112

SellBrite

FEBRUARY 9, 2018

Sending you a message through your live chat platform? Today, customers and online shoppers can reach out to you or talk about you everywhere—Twitter, Facebook, Reddit, email, phone, live chat, Snapchat, Instagram, Etsy, Ebay. When you start a live chat message, ask for the name of the person you’re talking to.

Channel 93

Channel eCommerce Customer Live Chat 93

Ecommerce Platforms

MARCH 20, 2020

More importantly, Weebly’s fantastic pricing policy means that it’s affordable for small businesses too. Alternatively, Shopify is better known as being the ultimate ecommerce website builder , helping your company to stand out with everything from free SSL certificates, to social media integrations and dropshipping solutions too.

Shopify 104

Shopify Shipping Costs Payment Services Shopping Carts 104

lateshipment

NOVEMBER 26, 2023

Establish a clear and transparent returns and exchanges policy: Clearly outline the terms and conditions for returns and exchanges, including time limits, eligibility criteria, and return shipping instructions. Make this policy easily accessible to customers on your website, checkout page, and order confirmation emails.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

SellBrite

JANUARY 26, 2018

Some might prefer to call you, some might want to send an email, some might prefer messaging you on Facebook or posting a question on your Facebook page or sending you a tweet, and others might prefer talking to you in real-time through live chat. Make your policies known. Use tools that allow you to scale efforts.

eCommerce 148

eCommerce Blog Customer Loyalty Travel 148

BigCommerce

SEPTEMBER 28, 2017

Earlier this year, Michael Mandel from Progressive Policy published a piece about the growth of ecommerce sector jobs based on the latest data from the Bureau of Labor Statistics. Even if you add live chat to the mix, customers require your attention through other means that can segregate your customer service operations as a whole.

Channel 402

Channel Live Chat Multi-channel Customer 402

Ecommerce Platforms

JANUARY 2, 2023

Tidio Chat. Tidio is another live chat and AI chatbot combo built to wow. With its drag-and-drop visual editor, you can create basic chat flows in just five minutes. On top of that, Tidio also integrates with other messaging systems, including Instagram and Facebook, to localize chats into just one inbox.

Shopify 118

Shopify Live Chat Shipping Costs Download 118

Korona

OCTOBER 7, 2021

It’s also necessary to have pages dedicated to your company’s information and shipping policies. To offer excellent customer service, you can use a live chat tool or offer phone support. To create a user-friendly website, avoid a confusing site design and complicated checkout process. Focus On Marketing And Branding.

Shipping Costs 52

Shipping Costs Online Retail Drop Ship Retail 52

BigCommerce

JUNE 6, 2017

Show personalized ads in social media feeds (33%). Live Chat and Help Desk Logs. I’ve covered Free-Return Policy impacts ecommerce PPC campaigns in a separate article. Personalize online ads that promote offers and products from websites they visited (49%). 7th Annual Personalization Report (via MyBuys ).

BigCommerce 419

BigCommerce Channel Shopping Carts Marketing 419

Ecommerce Platforms

MAY 25, 2020

You should have several marketing tools configured, from social media to email marketing, and rewards to an affiliate program. Not only that, but the big retailers are still there, selling similar items for cheaper, with better brand recognition, faster shipping, and incredible return policies. They hire professionals.

Shipping Costs 181

Shipping Costs Payment Services Shipping Fulfillment 181

eCommerceFuel

FEBRUARY 1, 2021

That is how Twitter was born as a social media platform. It also means quitting habits or policies that do not align with our vision,” Vetillart says. For My Irish Jeweller, this has meant exploring SMS marketing and Live Chat. “We We live in Ireland and most of our customers are in the US.

eCommerce 46

eCommerce Live Chat Electronics Travel 46

Retail TouchPoints

DECEMBER 30, 2020

Engagement happens at your brick-and-mortar locations, over the phone and apps, and let us tell you about social media. You enjoy advertising on Facebook, and there is an option to purchase the item via the app, but the customer has questions about the size, or color, or return policy, none of which are listed on the app.

Customer 178

Customer Social Media Live Chat Customer Experience 178

Ecommerce Platforms

APRIL 28, 2018

Looking for some solid data on eCommerce, CRO, social media, and automation? An inconvenient return policy deters 80% of shoppers. Social Media Examiner,2016). online shoppers engage with live chat features.(Ladesk,2017). 9% of businesses think consumers prefer social media.(Growth

eCommerce 187

eCommerce Live Chat B2B Social Media 187

Ecommerce Platforms

OCTOBER 28, 2021

Outside of product pages, your customers may want to learn more about your business, seek out ways to contact customer support, or even read information about your shipping policy. Add a link to your Privacy policy. Incorporate links to your social pages. Add links to return and exchange policies. Include a login box.

Payment Services 245

Payment Services Merchant Services Payments eCommerce 245

Ecommerce Platforms

JUNE 15, 2023

Key features: Automated currency conversion Three unique listing modes for new listings and existing listings 100% real-time syncing for inventory, descriptions, orders, and pricing Free 24/7 support via phone, live chat, and email Go to the top 2.

Shopify 104

Shopify Shipping Costs Live Chat Omnichannel 104