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How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

Live Chat 104
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Shopping Cart Abandonment: 7 Tips to Capture Revenue

Groove

Experiment With Live Chat & Chat Bots. We recommend button sizes no smaller than 44 pixels by 44 pixels to accommodate finger tap on mobile devices. If you're interested in learning more, we recommend our related blog about eCommerce checkout best practices. Shopping Cart Abandonment Tips. Add Clear Incentives.

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4 Ideas to Improve Customer Experience

Groove

HubSpot refers to this as the “delight” portion of its inbound marketing flywheel. Incorporate phone and live chat customer service. Implementing online chat, phone availability and text messaging offers your customers accessible and immediate service. Personalize your website. Offer exclusive discounts and offers.

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Online Store SEO: How to Rank In Search

Groove

However in general, we recommend Keyword Keg, MOZ and Google Keyword Planner to help identify keywords that make sense for your business. When incorporating keywords into your website, we recommend only optimizing one keyword per page. Inbound links refer to external pages that reference and link to your website pages.

SEO 285
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Bluehost Vs. Hostgator

Kissmetrics

No wonder it’s one of three sites recommended by WordPress itself. Bluehost’s speed is way faster than Google‘s recommended 200ms in most countries like the US (23ms) and Canada (92ms). Incredible Server Uptime: Uptime refers to the portion of time that your site is online. The average worldwide score stands proud at 153ms.

Live Chat 291
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What To Look For In An eCommerce CMS

Groove

SaaS, or Software-as-a-Service, refers to a cloud-based CMS that website owners use to host their eCommerce stores. Further, more advanced features, like product recommendations, are offered by big name CMS platforms. Product recommendations are great for creating a personalized customer experience. Marketing & Sales.

eCommerce 195
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Best Live Chat Software

Kissmetrics

Live chat has quickly become an integral part of customer service in the digital era. When a customer or website visitor has a question, complaint, or needs some other type of assistance, they expect to reach your brand via live chat. Every website needs to have live chat. Automation.

Live Chat 297