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How to Meet and Exceed Amazon-Driven Customer Expectations 

ESW

So now is the time for brands to evaluate and optimise operations to ensure a strong finish to the year. But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. Omnichannel is here to stay.

eCommerce 139
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5 Strategies to Optimize the Online Integration of Your Grocery Store

Retail TouchPoints

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

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What is Multi-Local Commerce and Why is it Essential for Growing Global Sales

ESW

Rather, every detail of the shopper journey – from demand generation to last-mile delivery – is part of a multi-local commerce implementation. What is Multi-Local Commerce? Multi-local commerce prioritises the shopper. Which payment methods do shoppers in this market prefer?

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Why Uncommon Corporate Partnerships are a Must in 2024 (and How to Make Them a Reality)

Retail TouchPoints

Full-service restaurants are trailing their limited-service peers. Brands Benefit from Cross-Channel Collaboration These collaborations could generate major profits for all parties involved. Brands leverage demographics and geographic data to tailor marketing strategies, products and services to specific consumer segments.

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8 Amazing Omnichannel Experience Examples from the World's Top Brands

GetElastic

An omnichannel approach enables businesses to deliver consistent, frictionless, and more convenient user experiences by interconnecting every customer touchpoint. To scale and stay competitive, companies need to ensure they’re meeting customers where they are, on the devices they use, and are delivering consistent messaging.

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19 Shopify Pros and Cons To Understand the Good and Bad

Ecommerce Platforms

The same can be said for ecommerce site building, inventory management, order management, marketing tools, advertising, discount codes, blogging, abandoned cart recovery, multiple currencies, payment options, shipping rates, product sourcing, omnichannel selling, and much more. Shopify cuts all of that out of the equation.

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The Signs of Bad Shopping Experiences and How to Mitigate Them Using Digital Surveys

Retail TouchPoints

Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake.