article thumbnail

Mobile POS Empowers The North Face Associates to Venture Beyond the Cash Wrap

Retail TouchPoints

Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year. The North Face was the first brand within VF Corp to test mobile POS as a fleet.

POS 235
article thumbnail

Mobile, Voice, Facial Recognition: Contactless Options Could Thrive Even Post-COVID-19

Retail TouchPoints

COVID-19 has accelerated the contactless revolution: 84% of Americans ( 77% among global consumers) now expect to increase their use of touchless technologies to avoid physical contact for the remainder of the pandemic, with 55% ( 63% globally) planning to continue doing so afterward, according to a survey by Capgemini.

Mobile 258
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Beyond Shopping: How Retailers can Turn Stores into Experiential Hubs

Retail TouchPoints

This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyalty overall. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312
article thumbnail

Guarding the Retail Fortress: Cybersecurity Challenges and Network Interruption Risks

Retail TouchPoints

In the last several years, retailers have increased the speed with which they have built online and mobile app presence. In the store environment, retailers need to evaluate the physical security of POS terminals and self-scanning technology. Cyberattacks and network outages can disrupt operations and erode customer loyalty.

article thumbnail

‘Tech Tipping’ is Angering Consumers. Here’s How to do it Right.

Retail TouchPoints

In the past year, over half of surveyed consumers have felt confused or manipulated by tip screens, and 70% feel they’re being asked to tip too often. Tip Fatigue is Alienating your Best Customers As tablet-based POS systems have soared in popularity in recent years, consumers are being hit with larger and more frequent tip requests.

Consumer 216
article thumbnail

The Rise of Real-Time CDP

Retail TouchPoints

Rise of omnichannel shopping habits: Not only are customers shopping online and offline, but they are also switching devices while shopping — moving from a mobile phone to a laptop to kiosks or more. For example, if a customer has clicked on a push notification on the mobile app, it is captured on the marketing response action.

article thumbnail

mPOS – bringing back the human touch to in-store shopping

iVend

iVend Mobile POS Mobile POS in retail engages and delights shoppers. When the National Retail Federation surveyed consumers, 45% * of respondents said they preferred in-store shopping, compared to just 28% who prefer online. Talk to iVend about mPOS for your stores.

POS 90