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Richpanel Review: Multi-Channel Customer Support for Shopify and More

Ecommerce Platforms

One of the core features that helps Richpanel stand out from the competition is how it allows store owners to handle customer support from multiple sales channels in one place. Store owners can connect however many of these they want; after which, messages from all of those channels get sent to the Richpanel message center for processing.

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Primaseller Review: Multi-channel Inventory and Sales Management, Without the High Price Tag

Ecommerce Platforms

You end up having miscommunications on inventory between the channels, customers get upset when the inventory isn't available, and the order management isn't exactly as easy as it is with an individual online shop. But overall, Primaseller taps into your multichannel sales network to bring it all together in one seamless operation.

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TikTok Shop Officially Debuts in the U.S.

Retail TouchPoints

Product recommendations are showcased via product listings and shoppable content, and customers can also manage their orders here; An affiliate program that allows creators to connect with sellers through commission-based product marketing opportunities.

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DRINKS Sells Wine Insiders Brand to Focus on Core Alcohol Ecommerce Tech

Retail TouchPoints

Wine Insider marks the second acquisition for Full Glass following the purchase of the DTC operating assets of wine and lifestyle brand Winc.com from Amass Brands Group. Amoroso previously served as President of DTC at DRINKS. ” . ”

eCommerce 147
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Generative AI for Personalized Service and a Competitive Edge in Ecommerce

Retail TouchPoints

It’s still early days, but AI advancements have the potential to fundamentally change ecommerce operations by drastically improving order fulfillment practices and bridging the ever-significant personalization gap forming between the online and offline realms. Kamran Iqbal is an expert in all things commerce, pre- and post-click.

eCommerce 218
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It’s Official – Amazon is an Ecommerce Enabler First and a Retailer Second

Retail TouchPoints

Two key examples: Opening up its successful ecommerce platform to third-party sellers, and then taking the tech and infrastructure it had painstakingly developed for its own ecommerce operation and offering it to those sellers as a service.

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How Google’s Approach to Attribution is Changing and Why It Matters for Ecommerce Companies

Retail TouchPoints

In other words, DDA based on machine learning is now the recommended and default model. A major problem is that first-click has applications (like showing the power of certain channels or campaigns in attracting first-time users) that shouldn’t be overlooked. Relying on Google means giving up that option.