Retail TouchPoints

JANUARY 12, 2023

Centric Software will introduce Centric Planning, a retail planning solution designed to help companies achieve strategic and operational digital transformation goals, at the 2023 NRF Big Show. The AI-driven solution aims to leverage advanced analytics and forecasting for enhanced decision-making and optimized SKU and omnichannel management.

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Retail Omnichannel Operations Management 278

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. Our goal is to become leaders of life at home, serving more people in an omnichannel reality, whenever and however customers choose to meet us.”

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Fulfillment Operations Order Fulfillment Omnichannel 298

RIS News

JULY 6, 2023

The pet care retailer is expanding its presence in Latin America with the implementation of a new omnichannel commerce solution in over 118 stores in Mexico and Chile.

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Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ).

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Omnichannel Fulfillment Customer Retention Channel 278

Retail TouchPoints

JULY 20, 2022

OSF Digital’s Digital Strategy team (formerly known as FitForCommerce) developed the 2022 Omnichannel Retail Index (ORI) to establish a benchmark for current practices and, most importantly, provide a set of actions and recommendations for the future. We used to talk about multichannel, then it was omnichannel. Loyalty programs.

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Omnichannel Retail Mobile Social Media 288

Retail TouchPoints

APRIL 20, 2023

omnichannel growth strategy over the next three years — the largest investment the retailer has made in nearly four decades of operating in the country. that enables IKEA Family loyalty program members to purchase home solar solutions that can generate and store their own renewable energy. “We Ikea will invest more than $2.2

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Omnichannel Home Furnishings Fulfillment Operations 274

Groove

FEBRUARY 9, 2022

There are only a select few enterprise eCommerce solutions on the market, so it’s important to evaluate the features of each platform to best accommodate your business’s needs. Evaluating Enterprise eCommerce Solutions. When searching for enterprise eCommerce solutions to migrate or upgrade to, merchants like to compare prices first.

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Merchant Services eCommerce BigCommerce B2B 284

Retail TouchPoints

MARCH 23, 2023

Additionally, shoppers will have the opportunity to opt in for an enhanced omnichannel experience that will enable associates to know when they visit a store and plan accordingly. Prada will continue exploring Adobe’s solutions in the future, including using Adobe Substance 3D to design retail simulations.

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Omnichannel Customer Experience Accessories Customer Data 312

Retail TouchPoints

JULY 27, 2023

Since the beginning of the COVID pandemic, Joann, like many omnichannel retailers, has experienced higher customer demand for convenient pickup services. The Flybuy solution provides customers with real-time notifications when their order is ready and also alerts staff of their arrival while monitoring shoppers’ journey to the store.

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Omnichannel Supplies Operations Customer 236

Retail TouchPoints

MAY 24, 2022

These investments align with the company’s intentions to strengthen its omnichannel strategy and a three-year plan to invest $1.3 Omnichannel is at the heart of our strategy and customer proposition, where we want to provide a great customer experience and a seamless user journey,” said Carl Dawson, CIO of Asda in a statement.

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Fulfillment Omnichannel Supplies Clothing 289

Retail TouchPoints

MAY 31, 2023

Shinola and Filson will modernize their in-store experiences with mobile POS, order management and store inventory solutions from NewStore. Both retail brands are owned by Bedrock Manufacturing ; Filson is known for high-end outdoor clothing and accessories, and Shinola offers products including timepieces, leather goods, jewelry and audio.

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Omnichannel Payment Services POS Jewelry 260

SheerID

MARCH 14, 2024

The new offering expands SheerID solutions for Omnichannel retail to high-value communities like students, teachers, the military, and more.

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Omnichannel Retail Customer Loyalty Customer 158

Retail TouchPoints

MAY 9, 2022

DTC ecommerce solution provider ESW will acquire Scalefast , an end-to-end ecommerce company, in a deal that is expected to close by mid-year 2022. The combined solution provider will have more than 1,000 employees and work to build on the best aspects of each company’s culture.

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Payment Services Payments Electronics Omnichannel 289

Retail TouchPoints

MARCH 9, 2023

Hawkins’ job is to actually deliver on all those buzzy retail aspirations — omnichannel, seamless, frictionless — and fast, because if there’s one thing the mobile-first Gen Z shopper is not known for, it’s patience. Hawkins also pointed to the flexibility and security of the Bolt solution.

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Omnichannel Social Media Mobile Fashion 279

Retail TouchPoints

JANUARY 11, 2023

Among the new offerings are the debut of the Microsoft Retail Advertising Network , which will allow retailers to pull from a large pool of brand advertisers, and the piloting of an in-store retail media solution. Retail media spend is projected to reach more than $61 billion in the U.S.

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Omnichannel BigCommerce Retail Social Media 315

Retail TouchPoints

OCTOBER 5, 2021

With conversational commerce solutions, brands can unlock a seamless omnichannel experience, win lasting customer loyalty and drive revenue. Customer service is an integral part of the omnichannel experience equation that should not be forgotten or neglected. Modern consumers live on their mobile devices.

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Omnichannel Customer Loyalty B2C B2B 287

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Like its ERP system, Burton’s POS was dated and needed to be replaced. People know us for snowboarding.

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Omnichannel eCommerce POS Operations 315

Optimizely

NOVEMBER 16, 2020

We recently released a new whitepaper reviewing why channel-centric solutions are missing the mark for marketers wanting an omnichannel marketing strategy. Channel-centric solutions solve for one specific channel, like email, SMS, or web. The post Channel-Centric Solutions Are Missing the Mark appeared first on Zaius.

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Retail TouchPoints

OCTOBER 17, 2023

The Vitamin Shoppe will update its point-of-sale and promotions capabilities chainwide with solutions from Jumpmind. The retailer will deploy Jumpmind Commerce, a cloud-native, mobile-first POS solution, and Jumpmind Promote, for unified promotions across both physical and digital experiences.

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POS Mobile Point of Sale Channel 265

Retail TouchPoints

JULY 8, 2022

Launched by Don Kotula in 1981 as a mail-order business that offered a patented log splitter design, Northern Tool & Equipment moved into brick-and-mortar retail later that year, expanded online in the 2000s and is now a leading omnichannel retailer for tradespeople, DIY enthusiasts and hobbyists. Engagement Across All Channels.

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UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. Read on to explore the key elements of an omnichannel retail strategy and how it can benefit your business. What is Omnichannel Retailing? What is Omnichannel Retailing?

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Retail TouchPoints

JUNE 23, 2020

Australia-based Stateside Sports has partnered with Emarsys to harness the solution provider’s fully integrated customer data platform to fuel its future expansion. The retailer hopes to eliminate silos and unify customer data to drive more intelligent omnichannel engagement across email, mobile, social media, SMS and its retail stores.

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Customer Data Omnichannel Customer eCommerce 290

Retail TouchPoints

SEPTEMBER 7, 2023

The updates include new features for retailers that use the Instacart Storefront solution to power their ecommerce; updated functionality for its Caper Carts smart shopping carts; and a new app for Shopify that gives CPG brands access to Instacart Ads. And good data is the foundation for good AI solutions for retailers,” Sharma added.

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Shopify Shopping Carts eCommerce Management 263

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

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Omnichannel Fulfillment Shipping Costs Social Media 306

Retail TouchPoints

DECEMBER 14, 2020

To provide an informative and empathetic experience, retailers must offer a truly omnichannel experience. Here’s how to implement an omnichannel strategy that makes customers feel valued, and enables your team to deliver on the savvy consumers’ increased demands for service. Take a Down-to-Earth Approach.

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Retail TouchPoints

OCTOBER 4, 2023

With many brands seeking a more modular approach to their ecommerce presence and website, composable commerce offers interchangeable solutions to suit retailers’ unique and fast-changing business requirements, allowing retailers to respond quickly to unexpected changes by combining tech vendors.

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Omnichannel Merchant Services BigCommerce Payment Services 264

Optimizely

APRIL 1, 2020

Recognizing our clients’ needs to expand the reach of their omnichannel marketing efforts, we’ve been hard at work to implement our fully integrated Zaius SMS solution. The post Enrich Your Omnichannel Campaigns with Zaius SMS appeared first on Zaius. We can no longer overlook the importance of SMS messaging in Marketing.

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Omnichannel Demo Channel Marketing 195

Retail TouchPoints

NOVEMBER 11, 2021

Retailers can use the solution to orchestrate, test and optimize omnichannel customer experiences and improve engagement throughout the journey. Blueshift’s SmartHub CDP aims to merge the benefits of both CDPs and campaign management platforms.

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Retail TouchPoints

JUNE 29, 2021

DTC retailer Faherty Brand is implementing the NewStore Omnichannel Platform to unify its digital and physical retail operations as the company plans to expand its brick-and-mortar footprint across the U.S.

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Omnichannel POS Fulfillment Operations 192

Retail TouchPoints

APRIL 29, 2021

AI-powered search technology developer Klevu has launched a new Discovery Suite solution designed to captures online shoppers’ intent, to help drive conversion, average order value and loyalty.

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Consumer Magento BigCommerce POS 203

UpSellIt

FEBRUARY 26, 2024

Let’s begin by shedding light on the driving force behind the Remarketing Experience Solution. Upsellit’s Remarketing Experience houses all the award-winning solutions that revolutionize remarketing. Our Remarketing Experience is made up of 3 main solutions that are customized for each brand we work with: 1.

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Customer Loyalty Conversion Optimization Shopping Carts Technology 111

Retail TouchPoints

DECEMBER 3, 2020

Inmar Intelligence , a data-driven technology-enabled services company, has launched InmarPay, a unified omnichannel payment platform. Inmar Intelligence also will connect the InmarPay platform to its Retail Cloud to create an integrated suite of media, incentive, commerce and payment solutions.

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Merchant Services Payment Services Omnichannel Consumer 170

SheerID

MARCH 25, 2024

The new offering expands SheerID solutions for Omnichannel retail to high-value communities like students, teachers, and more.

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Omnichannel Retail Marketing 78

Retail TouchPoints

JANUARY 13, 2023

Lululemon is in the process of rolling out a cloud-based RFID inventory management solution to its 600+ stores globally that will help the retailer optimize its in-store product assortments. Having a fully mobile cloud solution in our stores greatly contributes to this experience.

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Fulfillment Supplies Mobile Channel 289

Retail TouchPoints

JULY 18, 2022

Over the last few months, Vallarta has been bolstering the technology supporting its omnichannel approach. “By partnering with stor.ai we hope to raise our ecommerce performance to the next level while ensuring that customers enjoy a true Vallarta experience, whether they shop online or in store.”.

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Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

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